EXACTLY TECH LTD

Exactly Property Services Project Rescue & Troubleshooting

Exactly provides expert support to social housing providers and repairs and maintenance contractors where there has been a failure in service, unplanned contractual break or unforeseen event resulting in an urgent requirement to mobilise new services. Covers project management and implementation for any housing repairs and maintenance cloud based system.

Features

• Urgent assessment of solution options against market conditions.
• System design and integration using multiple systems, application, services.
• System configuration to match to-be processes with integration into websites.
• Data migration strategy from legacy systems. Data cleansing.
• User, system, integration and security testing.
• User, Champions and SysAdmin training (with supporting documentation).
• Programme and project management. Assist client and suppliers

Benefits

• Experienced, knowledgeable and skilled is utilising contractor systems.
• System and vendor neutral integration.
• Agile resources and approach to meet implementation deadlines.
• Reduce risks for both parties - acts as independent broker.
• Significantly reduce service and performance risks.
• Multiple contractors managed concurrently.
• Access to marketplace for immature contractors.
• Respectful partnership working between housing providers, vendors and suppliers.

£975 to £1,250 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Richard.Libby@Exactly.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

345793272212128

Contact

Richard Libby
07376 782551
Richard.Libby@Exactly.tech

Planning

• Planning service: Yes
• How the planning service works: Exactly will ensure the proposed solution is suitable for all stakeholders taking account of business plans, asset management strategies, contractual ethos and ICT system architecture / integration policy.; ; Given the urgent nature of the commission some best practices may be omitted but we would still enter the project with a high profile plan agreed by all stakeholders.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Exactly will provide a training solution as part of an agreed communications plan and implementation plan.; Training for users will commence at the start of the project with vision, demonstration and awareness communications. We would recommend to appointment of subject-area experts and Champions who can deliver training in partnership with Exactly trainers so that they can provide ongoing support in the workplace environment.; Remedial, new starter and floor walking (user) activities are provided in a post go-live environment to ensure that the service experience we provide is delivered to a high standard.; Training is typically organised in functional groups of users, for example system administrators, contact-centre staff, surveyors, planners. Training will utilise multi-media materials including online documentation, videos and e-learning.; We would expect client organisations to be reasonable for event planning, administration, logistics and training environment including event ICT equipment.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Perform data conversion, (cleansing if required), validation and migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Ensuring effective change management including quality control though robust system, functional and user acceptance testing.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: This service includes set-up and migration activities. This includes a data migration strategy with an agreed plan for data cleansing.; We have experience of set-up and integration of all marketplace products (cloud and on-premise) used by housing providers and repairs contractors.

Service scope

• Service constraints: We will work additional hours and weekends to help customers achieve urgent mobilisation deadlines.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Within 24 hrs
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Though our main website, users can ask questions which are routed directly to our support team.
• Web chat accessibility testing: None
• Support levels: We provide 1st, 2nd and 3rd line technical support as described in our service definitions.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Project rescue or troubleshooting plays a pivotal role in enhancing organisational wellbeing by addressing and mitigating issues that can cause significant stress and disruption in the workplace. Here’s how they demonstrate social value in this context:; 1. Stress Reduction: When projects derail, the stress levels among team members can skyrocket due to missed deadlines, budget overruns, and the looming threat of failure. Troubleshooting consultants specialise in identifying the root causes of project failure and implementing strategies to realign with original goals. Our expertise in crisis management and problem-solving helps reduce the anxiety and uncertainty that team members face, fostering a more tranquil and positive work environment.; 2. Employee Support and Guidance: Consultants provide direct support to project teams by offering guidance and expertise. This not only helps in rectifying the project issues but also boosts the confidence and capabilities of the team members. Knowing there is a plan in place to navigate through difficulties can significantly alleviate employee stress and improve morale.; 3. Enhanced Communication: These consultants often improve communication flows within a project, ensuring that all members are aligned and informed. Better communication prevents misunderstandings and conflicts, which are common sources of workplace stress.; 4. Skill Development: Consultants often bring new methodologies and tools to a project, helping teams build their skill sets. This development can make employees feel more competent and secure in their roles, enhancing job satisfaction and personal growth.; 5. Long-term Wellbeing: By ensuring projects are completed successfully, consultants help secure the company's success, which in turn stabilises employment and career opportunities for its workforce. Job security is a crucial component of employee wellbeing.; Through these interventions, project rescue or troubleshooting consultancy not only saves failing projects but also significantly contributes to the wellbeing of employees by reducing stress, enhancing communication within the workplace.

Pricing

• Price: £975 to £1,250 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Richard.Libby@Exactly.tech. Tell them what format you need. It will help if you say what assistive technology you use.