LEADENT DIGITAL LTD

WorkWave Route Manager

WorkWave Route Manager is a cloud-based route planning and optimisation software solution with GPS tracking capabilities for last-mile deliveries and mobile workforces. Route Manager combines the power of real-time planning, routing, tracking and analysing in one easy-to-navigate platform. Manage scheduling and delivery challenges while maintaining complete field visibility and communication.

Features

• Route planning & optimisation
• Driver tracking
• Order import
• Simulations
• Performance dashboard
• Proof of delivery / completion
• Customer notifications
• Barcode scanning
• Delivery / scheduling constraints (load, tags, time windows etc)

Benefits

• User-friendly mobile experience
• Powerful algorithm to increase efficiency
• Reduced travel costs
• Improve customer experience
• Immediate revenue growth
• Increased productivity
• Enable business growth

£25 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@leadent.digital. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

346394325472512

Contact

Laura Mattin
0844 414 5707
hello@leadent.digital

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Route Manager can be integrated with Order Management, Logistics and other systems to provide additional route optimisation capability to existing systems
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance windows are published in advance and last only a short amount of time (max 1 hour).
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times depend on the severity/impact of the issue, ranging from 1 hour to 72 hours.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Leadent provides first line support its Route Manager customers, supporting issues with configuration, use of the system and training. Technical issues are escalated to WorkWave as the software editor and managed to resolution via Leadent. Support is included within the subscription fee and a single point of contact for support is provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Leadent provides an onboarding service that covers all the main features of the system, including initial configuration, user training and access to further support documentation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users can extract their own data covering up to 13 months of history.
• End-of-contract process: At the end of the contract, access to the application is withdrawn. Users must extract their data before the end of the contract. No additional fees apply.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web application is optimised for a desktop browser due to the nature and amount of information on the screen (dispatcher view), but can be viewed on any device. The mobile application works on iOS and Android only.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The APIs are fully documented and made available to all Route Manager customers as part of the subscription fee. The APIs allow integration with other systems for order management, customer communications, stock management, logistics and more.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: This is WorkWave's responsibility; responses can be obtained on request.

Analytics

• Service usage metrics: Yes
• Metrics types: A dashboard is provided showing how drivers and users have interacted with the system, including tracking information, if enabled.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: WorkWave

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: This is WorkWave's responsibility; responses can be obtained on request.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: This is enabled via the user interface in the application.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: This is WorkWave's responsibility; responses can be obtained on request.

Availability and resilience

• Guaranteed availability: WorkWave offers a level of availability. Service credits are not offered as standard.
• Approach to resilience: This is WorkWave's responsibility; responses can be obtained on request.
• Outage reporting: Outages are reported via email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: This is WorkWave's responsibility; responses can be obtained on request.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: This is primarily WorkWave's responsibility; responses can be obtained on request. Leadent has an Information Security Management System which is compliant with the ISO27001 standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: This is WorkWave's responsibility; responses can be obtained on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This is WorkWave's responsibility; responses can be obtained on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: This is WorkWave's responsibility; responses can be obtained on request.
• Incident management type: Supplier-defined controls
• Incident management approach: This is WorkWave's responsibility; responses can be obtained on request. Incidents raised via Leadent will be escalated to WorkWave for resolution and Leadent will then liaise with the customer to keep them informed.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  WorkWave Route Manager supports the reduction of carbon emissions through an increase in driving efficiency.

  Covid-19 recovery

  WorkWave Route Manager supports the Covid-19 recovery by supporting businesses that offer delivery to the home.

  Tackling economic inequality

  WorkWave Route Manager supports the tackling of economic inequality by increasing supply chain resilience, particularly in areas of innovation, developing new ways of working and offering greater choice to customers and employees.

  Equal opportunity

  WorkWave Route Manager supports equal opportunities by providing alternative, self-serve ways of managing appointments for customers who may, through disability or mental health issues, prefer not to telephone into a contact centre.

  Wellbeing

  WorkWave Route Manager supports wellbeing by creating an improved connection between services providers and their customers, delivering a more tailored service and increasing choice for customers.

Pricing

• Price: £25 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@leadent.digital. Tell them what format you need. It will help if you say what assistive technology you use.