VANTAGE 365 LIMITED

Microsoft 365 Consultancy

Office 365 provides an evergreen, industry leading, productivity and collaboration platform designed to empower office based and remote working. It is capable of delivering the latest productivity and communication tools to organisations of all sizes including Office, Exchange, SharePoint, Microsoft Teams and the Power Platform

Features

• SME's across Office 365 / Azure / Modern Workplace
• File storage and sharing; share, track and control documents
• Office applications available within browser and mobile
• Modern communications both internal and external
• Business class email, calendars and web browser
• Enterprise social networking within Microsoft 365
• The latest security and protection features
• Data centres located in the UK
• Security and compliance tools built in

Benefits

• Highly experienced consultants leading the projects
• Cloud services available any time, anywhere, on any platform
• Centralised administration centres to configure each service
• Ability to assign roles to administrators
• Multi-factor authentication available
• Constantly evolving platform

£450 to £900 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vantage365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

346549434467805

Contact

Matt Weston
01384 593720
sales@vantage365.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft SharePoint; Microsoft Power Apps; Microsoft Power Automate; Microsoft Teams; Microsoft Azure
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Services are all based on Microsoft 365 therefore relevant licensing will be needed
• System requirements: Internet connected device

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response SLA is within 1 hour Monday - Friday during business hours: 09:00 - 17:00
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We have a number of support levels available: Gold: 12 hours per month Silver: 8 hours per month Bronze: 4 hours per month If the packages aren't suitable, then we can agree a bespoke level. We will work with you to determine the right fit for you.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Adoption planning and execution is a key component of all projects undertaken by Vantage 365.; ; Adoption can take the form of establishing champion networks, providing end-user and administrator training and also providing surgery type engagements to allow users to get the help they require.; ; Training can be bespoke the needs of the customer, or can be delivered as part of the Microsoft official syllabus for certification training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted by CSV and can be provided on request.
• End-of-contract process: The transfer of the extracted data is included in the cost, with the customer defining the format they with to receive the data in.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Each service has a native mobile app to give it the best experience. It is tailored to the device size and, depending on the app, has a reduced level of functionality compared to the desktop version.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Microsoft 365 has a vast number of related API endpoints, including the Microsoft Graph as well as product specific endpoints. Access to the API can be achieved after getting a valid authentication token from Azure Active Directory, but once that has been achieved it can be accessed from any platform that can call a REST end point. The data that is retrieved from the API is trimmed based what the user can access in Microsoft 365.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Microsoft 365 can be customised to meet the service requirements of a client. The amount of customisation will vary from service to service, however most is configurable by an administrator

Scaling

• Independence of resources: Vantage 365 have the ability to scale to demands, both through recruitment and also through a network of trusted partners and associates.; ; Microsoft cloud services will auto scale to meet the demand placed on them by various users, including auto throttling to ensure that one cloud user can not fully utilise all resources available to that service.

Analytics

• Service usage metrics: Yes
• Metrics types: Office 365 allows end to end monitoring of services and software features, providing service metrics to give viability to how existing services are used and notifying system administrators. Additional monitoring services can also be provided.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft guarantee 99.9% up time for Office 365 services, full details of which can be found here:; https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-level-agreement
• Approach to resilience: Office 365 employs resilient networks within its own data centres as well as providing geo-redundancy, having paired data centres within each Geo. Full detail of this can be found here: https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
• Outage reporting: Outages are reported through the Microsoft 365 Service Health dashboard available within the Admin portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Different permissions and authentication methods can be set based on the required security rules.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is performed within the rules defined in Microsoft Office 365.
• Information security policies and processes: All authentication is governed by Multi-factor Authentication, with information protection policies applied to all data stored within the Vantage 365.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We limit our travel as much as humanly possible, maintain a paperless office and implement a recycling policy.

Pricing

• Price: £450 to £900 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Microsoft offer free versions of some services and trial licenses.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vantage365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.