TALKTALK BUSINESS DIRECT LIMITED

MiVoice Business Cloud Unified Communications and Contact Centre

A fully featured enterprise Unified Communication (UC) and Contact Centre (CC) platform hosted in private UK data centres. ThisUC and CC service provides a cost effective, resilient and scalable solution. MiVoice Business is an easy to use communications and customer experience platform for organisations of all sizes and sectors.

Features

• Team Collaboration Voice/video/chat/document sharing tools
• Cloud Omnichannel Contact Centre via text, Voice, Video, Chat, Web
• Private cloud resilient UK-based data centre
• Dedicated private instance per customer
• Integration with MS Teams
• Full range of desk phones, softphones, DECT, Wi-Fi devices
• Secure web-based portal for self-service administration
• SIP integrated service
• API integration to CRM and IoT platforms
• Fully managed and scalable infrastructure

Benefits

• Productivity and teamwork tools allowing collaboration from any device anywhere
• Futureproof and seamless UC and multi-media CC platform, improving CX
• Data sovereignty with high availability and business continuity
• Data unaffected by other users. Customer defined time/ date updates
• MS Teams gains the full benefit of Mitel PBX functionality
• Feature rich mobility experience on desktop and smart devices
• Make informed business data based decisions through Mitel Business Analytics
• SIP bundled mins for cost effectiveness and peace of mind
• Use the optimum tools for your business through API integrations
• Removes day-day workloads from internal IT teams

£4.80 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at astokes@talktalkbusiness.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

346567827681540

Contact

Andrew Stokes
07976911843
astokes@talktalkbusiness.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Service levels (as defined in the Service Definition Document) only apply to TTB Business connectivity only.; ; Deployment across circuits will be subject to upstream/downstream bandwidth limits.
• System requirements:
  • Laptop hardware requirements for softphone
  • PoE requirements for IP phones
  • Internet connectivity at user location
  • WIFI or cellular availability for mobile users
  • Headsets required for contact centre users

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online tickets will be assessed on receipt and be placed into one of three priority queues:; ; P1: Critical Fault. Loss of service. 9 clock-hours’ resolution, 24/7; P2: Partial loss of service. 3 working days; P3: Degradation of service. 7 working days; ; P1 faults will result in an immediate action plan with likely resolution timescales and agreed with the customer. All customer interactions will be managed though TTB’s ticketing management system and customers kept up-to-date at all stages until resolution.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: TTB provides the following service levels, included by default for free, within the overall service when taken up by the customer.; ; Our service team will manage faults through to conclusion.; ; Faults can be raised 24x7, 365. Your case will be allocated to a cloud support engineer who will investigate the issue and either resolve the fault directly or raise a ticket and track the support case with our suppliers. Tickets will be prioritised according to the severity of the fault reported and tracked and managed through our published fault management process.; ; All communications (phone/email) will be updated by our service team until the customer’s issue is resolved and they agree to close the ticket.; ; The service levels are:; • P1: Critical Fault. Loss of service - 9 clock-hours’ resolution, 24/7; • P2: Partial loss of service - 3 working days’ resolution; • P3: Degradation of service - 7 working days’ resolution; ; We can be contacted by the following routes:; In hours – M-F (excl. BH) 8:30 to 17:15; Email: systemsupport@talktalkbusiness.co.uk; Phone: 0191 493 1120, option 1 or ; 0800 4661234, option 1 then option 3 ; Out of hours:; Email: b2booh@talktalkbusiness.co.uk; Phone: 0800 5426753
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We will appoint a dedicated project coordinator, responsible for the delivery of the project.; The coordinator will determine the project’s stakeholders, contact details, design document and delivery steps. They will then arrange a project call to confirm timelines. We work through and document details around system data imports for users, call flows and groups, and porting documents and user guides.; ; The project design will determine the type of training your users require. We will offer on-site training, remote sessions, guides or interactive self-paced learning or a mixture of all. We will encourage users to install their new device wherever possible prior to bringing into service (BIS) so they can experience the new solution. This may be on their desktop via a softphone, mobile client or hardware, so users can then familiarise themselves with any new features. We can also phase the BIS by moving users in departments or clusters, which can ease a large transition to a new platform.; ; The key delivery factor will be for the user to feel comfortable and ensure minimum disruption.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Self-paced learning via manufacturer’s URL
• End-of-contract data extraction: Customers will be able to extract their data via application tools, which have export and reporting features. Reporting formats will include CSV, for example. ; ; TTB will help customers understand how these tools can be used, if required. Should a customer wish to extract data at the end of the contract, they can formally request this via TTB customer services who will then engage with the customer around the format and timelines.
• End-of-contract process: Once out of fixed-term contract all services will revert to a rolling monthly contract unless re-signed to a new fixed term. The customer will be given the option to renew. If they choose not to renew, then the service will be decommissioned. ; ; Decommission will involve the closure of any billing activity and removal of any service-specific data on our commissioning and billing systems. We will also raise a data deletion request with our supplier. Customers can initiate a right-to-be-forgotten request to remove data held on our customer database.; ; Customers will be able to, if required, extract their data via application tools, which have export and reporting features.; ; The end of contract process will also be supported by the customer’s dedicated Account Manager and TTB Customer Services, which will assist them with any queries or requirements.; ; TTB will help customers understand how these tools can be used, if required. No additional costs are associated, provided the contract term has expired. ; ; Current processes are documented on TTB’s online support centre (https://supportcentre.talktalkbusiness.co.uk/).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: MiCollab is the primary softphone used with this service. MiCollab is designed to work seamlessly between laptop and mobile. The interfaces are identical across both versions to ensure the best user experience and familiarity when switching devices.; ; In some cases, users may require access to the web browser version of MiCollab which does not require the installation of software, The web version is also identical to desktop and mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Our platform provides customers with a web interface for programming their estate. TTB will create a port forward on the firewall for access. This port forward will be locked down to a specified public IP from the customer so that access can only be granted from their chosen network. ; ; The customer can then log into their estate for moves, adds and changes. In addition to this, they will also be able to access any call reports they require that have not already been setup on an email schedule.; ; TTB can also restrict user accounts to read only or specific forms
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: The platform provides vast levels of customisation in both UC and CC. End users can customise the service via the web interface. This interface is a user-friendly dropdown menu with different sections relating to the feature, such as users and services and call group handling, to make these options easily visible to the end user. Multiple accounts can be created for customer access with varying administration levels, from read only of specific forms to full read and write access. This includes the ability to customise: ; • Auto Attendant Greetings; • Position in Queue; • Queue type (Voice, email, SMS, social media, etc); • Music on Hold; • Handset screen backgrounds; • System login background; • Agent statuses (Lunch, comfort break, etc); • 1000+ customisable reports; • Number presentation; • Extension names and numbers; • Hold timers; • Overflow timers; • Groups (Hunt, Ring, Pickup etc); • Handset Keys; • Agent skill level; • Call rerouting alternatives; • Agent shift patterns; • Calendar; • User licence levels; • Day and night service timers

Scaling

• Independence of resources: Each customer on our platform will have their own dedicated instance, therefore they won’t be affected by the demands of other users. The solution is different from public cloud offerings as resource is not shared and upgrade times are not dictated. ; ; All customers should also use dedicated internet access on the service. Public cloud offerings provide the same public IP address or Fully Qualified Domain Name (FQDN) for all customers, meaning that they share the same inbound internet circuit to their service. Every customer on our UC/ CC platform will be given their own bespoke public IP and FQDN.

Analytics

• Service usage metrics: Yes
• Metrics types: Mitel Business Analytics (MBA) is the call reporting tool used on the UC platform. The metrics shown in the reports can vary from average call duration and missed calls, to Agent wrap up times and comfort breaks.; ; The reports above are available by default, however customers can create their own bespoke reports within the table to provide the metrics they require.; ; The call reporting tool is available via the user-friendly web interface allowing the customer to build their own reports, export statistics, create scheduled reports to be delivered by email, or look at live dashboard statistics of users or teams.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Mitel

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Encrypted at rest using AES-256 FIPS 140-2
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Customers will be able to, if required, extract their data via the platform, which has export and reporting features. Customers will be able to extract their data in formats such as CSV etc.; ; TTB will help customers understand how to undertake this if required.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Across the network we report a target availability of 99.995%. Overall availability will be dependent on the availability of the underlying connectivity service. ; ; Should the guaranteed levels not be met, service credits will be paid. ; -Maximum credit per connection per month 100%-Material failure for a connection - maximum credits received twice in any six month period
• Approach to resilience: The hosted environment runs within two physical, geographically separated, Tier 3 data centres. Each architecture uses multiple resilient components such as dual power, multiple fan trays, multiple blade servers, etc. ; ; Failure of a physical blade should be predicted by the on-board Insight Manager and virtual machines (VMs) will be migrated away seamlessly to other hardware, ready for the failing hardware to be replaced. If a blade were to fail before such a migration could take place, VMs will be immediately restarted on other blades. This is equivalent to a power interruption (reset button) on a physical server, but with much faster boot times. ; ; The service replicates data required between the two data centres by spinning-up sufficient VMs and software to provide the required resilience.
• Outage reporting: TTB has an Integrated Operation Centre (IOC) that will send the Incident Communication as per the Major Incident Communications Content & Distribution Lists document via email alerts.; ; TTB will prioritise the incident according to the criteria and record the appropriate value for each of the following categories: ; · Service ; · Incident Type ; · Work Type ; · Reported Source ; · Product Categorisation Tier; ; Our Internal and/or External Communications teams will send an email to all recipients in the Major Incident Communications Content & Distribution Lists document, describing: ; · Impact ; · Symptoms ; · Manual workaround (if available) ; · Instructions or additional information for customers and/or agents (if available); · Provide a progress update; ; Email alerts will be provided in the event of a major service outage (MSO).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Other
• Other user authentication: Two different types of user authentication will be used:; ; 1) MAC Addresses are tied to each phone. These MAC addresses are specified on the voice network edge, should a user try to connect, and their MAC address is correct, they can register. However, if it is not a preapproved MAC address, the device is blocked from connecting.; ; 2) Softphones are deployed with an individual key, these keys time out after a period and can only be used once. Users can then connect their softphone securely. Should they need to reinstall, a new key will be provided for security reasons.
• Access restrictions in management interfaces and support channels: All interfaces used on this service are web based. Access to these services is configured via port forward. The ports used are specific to the platform and all ports not required are fully locked down on the firewall. Access can also be limited to the customer’s public IP, so access can only be granted to the platform from their office.; ; Customers can then access the programming interface to make user changes, or access the web interface for call reporting, to setup and retrieve reports as required.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 23/09/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecureTrust
• PCI DSS accreditation date: 21/08/2021
• What the PCI DSS doesn’t cover: N/A all products are covered under PCI DSS Certification
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As part of the TalkTalk Business Security Policy we are using an internationally recognised security control framework (NIST) to assess our maturity, which is validated internally every 3 months and externally every 3 years by BSI. TalkTalk Business is accredited for ISO27001 and follows all security principles where TalkTalk Business is committed to preserving the confidentiality, integrity and availability of its data. ; ; The Information Security Management System (ISMS) is a set of policies and procedures for systematically managing the security of TalkTalk Business data. The goal of an ISMS is to minimise risk and ensure business continuity by proactively limiting the impact of a security incident. This Security Policy outlines TalkTalk Business’ approach to its ISMS and provides the guiding principles and responsibilities necessary to safeguard the security of TalkTalk Business’ information assets. Supporting policies, standards, procedures and processes all form part of the information security policies in place. ; ; Processes are in place across all the following criteria:; ; • Security Vision; • Security Mission; • Security Strategy; • Governance& Visibility ; • Protective Controls ; • Security Testing ; • Telecom Security Act (TSA) Readiness ; • Customer Security

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management is assessed, logged, and tracked through our Service Management tool, from the point at which we raise the initial change request until that change is closed off.; ; Quality comes as standard throughout the change process, with everyone involved in this process having the requisite training. Managers of teams carrying out changes will be accountable for the quality of the work undertaken by their teams. There is zero tolerance for unauthorised changes.; ; Security impact will be assessed through a risk assessment and structured model to ensure all risks are captured and clearly identified.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The Network Security Team conducts security scanning of our infrastructure on a bi-weekly basis. We conduct weekly threat and vulnerability scanning of our network assets via InsightVM. Critical/high risk vulnerabilities patches will be applied within 14 days. All other updates are applied as soon as possible using a monthly patching cycle. Security updates will be assessed/prioritised based on threat level, likelihood/consequences of compromise, environmental characteristics and regulatory/accreditation-based requirements. We receive information about potential threats from InsightVM from weekly scanning and use Altiris for Patch Management. Our Vulnerability Manager/Threat Intel Specialist and SOC team proactively monitor security intelligence feeds/vendor announcements.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The Security Team identifies potential compromises through real-time monitoring of key perimeter and host-based systems alerting into a 24x7 SOC, as well as regular structured threat hunting based on current cyber threat intel; and established incident reporting processes between suppliers/colleagues/our 24x7 SOC.; ; Potential compromises will be prioritised based on business impact/likelihood of escalation, then managed to resolution or escalated to our Intrusions and Investigations team. The focus is on containment and eradication with considerations for forensic analysis, recovery and post incident improvements.; ; The SOC responds to incident reports immediately but will focus attention on priority incidents based on predefined triage.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have a pre-defined process for common events/fault related reporting through our 24/7 Technical Support Centre (TSC).; ; Customers can report incidents via phone or email with dedicated contact information. ; ; Network and IT events are monitored by the TSC team, and alerts and alarms picked up by the 24/7 IOC team. Impact and urgency will be assessed and, if the incident is customer-impacting, an incident ticket raised.; ; Communication will be sent to the business detailing the issue. Periodic progress updates and resolution comms will be sent. Depending on the issue, internal and 3rd parties may be engaged to support the fix.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The TalkTalk Business’s Executive Committee meets regularly to review identified and emerging risks, which inform our strategic planning process. This is reviewed by the Board, which has identified and is monitoring emerging risks around the long-term implications of climate change and will be featured in upcoming climate-related financial disclosures. ; In November 2020 TalkTalk Business committed to a Science Based Target (by signing the Business Ambition for 1.5 Degrees) for its carbon emission reductions, to achieve net zero by 2050. Since then, our near-term targets have been validated. ; Key actions include:; • Switching to a renewable electricity tariff, which we have completed, and switching to green gas by 2026; • Changing from diesel to biofuel for back-up generators, to be completed in 2024. ; • Company car policy requiring all fleet vehicles to be petrol, hybrid or electric. Transition has commenced, with initial EV orders placed for the fleet ; • Third party environmental policy with requirements to measure and report carbon footprint and specific product carbon footprint – as of 2023, over 80% of our suppliers have committed to, or set, science-based targets. ; TalkTalk Business has reduced scope 1 and 2 emissions by 94% over 5 years (FY18-23) and reduced energy in its operations by 23% in the same time period. ; TalkTalk group has science based targets to reduce scope 3 emissions by 42% between FY20 and FY30.

  Covid-19 recovery

  The COVID-19 period challenged TalkTalk Business, and during lockdowns, mitigations included: ; • Measures to ensure the health and safety of our workforce and customers whilst we continued our provision of critical services. ; • Focusing on employee wellbeing by introducing training for People Managers, implementing new guidance around wellbeing support and regularly surveying colleagues on their wellbeing to inform our policies. ; • Prioritising service of customers with vulnerable end-users and enhancing our digital service support for all customers ; • Working with key partners to expedite home-working solutions for customers to ensure they could continue to operate effectively. ; ; We adapted our corporate responsibility work to tackle acute needs and support the most vulnerable in society. We made donations to local efforts to counter exclusion and vulnerability due to the pandemic, including: ; • Salford Food Share Network to provide emergency food support; • Donating laptops to Salford College to support home-learning. ; • Working with local charity the Hamilton Davis Trust to support the production of Personal Protection Equipment for local health workers, providing financial support and office space to their operations for several weeks. ; ; Post COVID-19, we turned our attention to how we could help our customers and communities to recover: ; • We worked with Salford Community & Voluntary Service and NHS Salford to fund a Youth Wellbeing Fund, which offered funding to projects aimed at boosting wellbeing; • We offered free broadband to jobseekers via the DWP; ; To continue supporting post-pandemic recovery, we are helping organisations focused on reducing isolation and loneliness. For example, we provide connectivity to The Branch free of charge, which supports their Computer Corner, through which they support service users to develop online skills. We also provide a dedicated leased line to The Samaritans Manchester branch at no cost, allowing them to manage inbound calls more effectively.

  Tackling economic inequality

  As well as paying our colleagues the real living wage, our commitment to good employment, previously as part of the wider TalkTalk Group, has been recognised by the Greater Manchester Combined Authority, as we were accredited as a Member of its Good Employment Charter. To achieve membership status, we took part in a thorough assessment, which was reviewed and approved by a technical review panel and Charter Board. We offer employees training with clear development paths that address skills gaps and result in recognised qualifications to support further career ambitions. ; ; We are proud to be a Salford business committed to building strong connections within our city. We’ve been involved in initiatives to promote social wellbeing and economic growth in the region, including: ; • Working with the Department for Work and Pensions (DWP), supporting local employment initiatives and hosting virtual jobs fairs for vulnerable demographics. ; • Participating in the Kickstart scheme to offer paid placements to young people, with 3 of the young people securing permanent roles within TalkTalk Business. ; • Our Employee Networks partner with local organisations like the Proud Trust, Salford Pride and the University of Salford, and we promote local volunteering opportunities to our colleagues, including trustee positions in local charities. ; ; We will develop working practices and partnerships with activities to support relevant sector-related skills growth in the contract workforce during the Framework. ; ; For example, we currently provide connectivity to The Branch, free of charge, which supports their Computer Corner, through which they help service users apply for jobs and learn computer skills. We also provide a dedicated leased line to The Samaritans Manchester branch at no cost, allowing them to manage inbound calls more effectively, and providing a lifeline to people struggling to cope with socio-economic and personal challenges.

  Equal opportunity

  TalkTalk Business celebrates diversity and is an inclusive place to work, treating everyone fairly with diverse representation at all levels and areas. There are no barriers to progression and appointments are based on merit. ; ; Our programmes to promote equal opportunity include: ; • Women in leadership roles - we have strong female representation right at the top; and have set aspirational targets when recruiting women, with a particular emphasis on middle and senior leadership. As a result, our proportion of women in these roles has grown over the last 12 months. We seek formal development paths for our female talent and participated in a ‘Women in Leadership’ apprenticeship programme that was created in partnership with the apprenticeship provider, Raise the Bar. This saw a 70% increase in promotions for participants. ; • We provide support for Ambitious about Autism, the national charity standing with autistic children, young people and their families. As part of the pioneering internship programme, Employ Autism, we have recruited interns to teams across the business, in roles from regulation to procurement and commercial. ; • We publish our Gender Pay Gap report annually. Our mean pay gap of 10.4% has reduced from 12.9% in 2019. This reduction has been due in part from promoting female talent. ; • As part of TTG, our employee networks were very successful. Our BAME employee network, Empower, mentors young black students at the University of Salford, responding to higher than average drop-out rates. This has had a positive impact in its first year. At TTB, we are looking to continue this success by establishing our own employee network groups. ; ; As part of TalkTalk Group we’ve previously achieved the ‘Inclusive Top 50 UK Employers List’ for best practice across all strands of diversity.

  Wellbeing

  Initiatives to support the mental and physical wellbeing of our workforce (which we will continue during the framework) include: ; • Our Give Something Back policy offers three paid volunteering days per year and encourages local volunteering to promote community connection. We are currently organising a ‘donate your time and talent’ programme to support local care homes during Dementia Awareness week in May 2024.; • Our Wellbeing Community employee network shares resources and hosts events on physical and mental health and wellbeing, e.g. discussions on male mental health. Network members are champions across the business, creating blogs, interviews and podcasts about wellbeing. ; • We recognise mental, physical, financial and social risks for various roles and offer employee support resources; • Employee Assistance Programme with free 24/7 access to advisors or website resources in app form, which has been very positively received. ; • A Financial Wellbeing Portal helps colleagues to manage and monitor their financial health. ; • Employer contributed Private Medical Insurance offered to all colleagues, along with Digital GP service and regular wellbeing Webinars from provider Aviva.; • Hardship loans to support colleagues with short term no interest loans in times of financial crisis. Our employee forum, OneVoice, includes quarterly Health, Safety and Wellbeing meetings to ensure colleague confidence in our processes.

Pricing

• Price: £4.80 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at astokes@talktalkbusiness.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.