MTX CONSULTING UK LIMITED

Salesforce Consultancy, Implementation and Support

Our Salesforce implementation service facilitates digital transformation by streamlining CRM strategies and integrating AI-driven insights. Offering customised solutions and seamless application integration, supported by comprehensive change management and tailored training. This approach enhances efficiency, reduces deployment times, and empowers businesses to harness the full potential of digital innovation for growth.

Features

• Tailored Salesforce consultancy for bespoke implementation strategies.
• Custom Salesforce application development for specialised business needs.
• Seamless Salesforce integration services for cohesive software ecosystems.
• Comprehensive Salesforce data migration for accuracy and efficiency.
• Customised Salesforce training programmes to enhance user proficiency.
• Advanced Salesforce analytics integration for insightful decision-making.
• Ongoing Salesforce technical support and system maintenance.
• Effective Salesforce change management for organisational alignment.
• Scalable Salesforce solutions to accommodate business growth.
• Robust Salesforce security protocols to ensure data protection.

Benefits

• Enhances CRM efficiency through tailored Salesforce implementation and consultancy.
• Streamlines workflows with custom Salesforce application development.
• Facilitates seamless software integration, improving operational cohesion.
• Ensures data accuracy and efficiency with comprehensive migration services.
• Boosts user proficiency and adoption with customised training programmes.
• Empowers data-driven decision-making via advanced Salesforce analytics.
• Guarantees continuous system reliability with ongoing technical support.
• Simplifies organisational change with effective Salesforce change management.
• Supports business scalability with adaptable Salesforce solutions.
• Strengthens data security through robust Salesforce security protocols.

£40 to £200 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Kamal@mtxeurope.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

346785829052259

Contact

Kamal Patel
07856687161
Kamal@mtxeurope.com

Planning

• Planning service: Yes
• How the planning service works: Our planning services are meticulously designed to guide buyers through the intricacies of implementing cloud hosting or software services, ensuring a seamless and secure transition. Beginning with a thorough business analysis, we delve into understanding your unique operational needs, goals, and challenges. This foundational step allows us to tailor our approach, ensuring that the solutions we propose are not just effective but also aligned with your strategic objectives.; ; In the solution design phase, we leverage our insights from the analysis to craft a bespoke architecture for your cloud hosting or software deployment. This design is not only optimised for performance and scalability but also prioritises user experience, ensuring that the end solution is both powerful and user-friendly.; ; Security architecture is paramount in our planning process. We architect your solution with robust security measures embedded from the ground up. By integrating the latest in cybersecurity practices, we safeguard your data and operations against emerging threats, ensuring compliance with regulatory standards and peace of mind.; ; Throughout this planning journey, our aim is to empower you with a comprehensive strategy that not only addresses your current needs but also positions you for future growth and innovation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Sales Cloud for enhanced sales processes and CRM.
  • Service Cloud setup for superior customer service management.
  • Marketing Cloud integration for comprehensive digital marketing.
  • Salesforce Platform for custom app development and workflows.
  • Commerce Cloud for creating seamless shopping experiences.
  • Salesforce Einstein for AI-powered insights and automation.
  • Experience Cloud for branded sites and forums.
  • Health Cloud for personalised patient engagement.
  • Financial Services Cloud for tailored financial solutions.
  • Education Cloud for streamlined educational institution management.

Training

• Training service provided: Yes
• How the training service works: Salesforce provides an extensive suite of training and learning resources, including a user-friendly help and training portal that centralises online support with customisable options and context-sensitive help icons for instant assistance. Key features encompass an intelligent knowledgebase, real-time chat support, and enhanced reporting for administrators. Additionally, printable tip sheets and user guides supplement the digital aids. Trailhead offers a free, engaging platform for learning Salesforce, with trails, modules, projects, and live sessions tailored to different roles and experience levels across a wide array of topics. The Salesforce Developer Community encourages collaboration and learning among developers with resources, discussions, and events. The Premier Success Plan grants unlimited access to a comprehensive online course library, aiming to maximise ROI. Furthermore, the Customer Success Community supports ongoing success with resources, toolkits, and personalised account reviews. For those seeking deeper training, Salesforce offers instructor-led courses and certification programmes for various user types, ensuring expertise in Salesforce deployment and use. These resources are designed to enhance user proficiency, drive value, and support successful Salesforce adoption and deployment, tailored to meet the diverse needs of its users.
• Training is tied to specific services: Yes
• Services the training service works with: Salesforce

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our migration services offer comprehensive support to organisations transitioning to the cloud or moving between cloud services, ensuring a smooth and efficient process. We start with a detailed analysis of your current infrastructure to understand your specific needs and objectives. Our team then designs a custom migration plan that minimises disruption to your operations, focusing on data integrity, security, and compliance throughout the migration process.; ; We leverage the latest tools and methodologies to migrate your data, applications, and workloads to the cloud, ensuring optimal performance and scalability. Our experts provide guidance on selecting the most suitable cloud hosting or software services that align with your business goals, whether it’s public, private, or hybrid cloud environments.; ; Throughout the migration, we prioritise seamless integration with existing systems and workflows, ensuring that your team can continue to work without interruption. Post-migration, we offer thorough testing and validation to guarantee that all components function as expected in the new cloud environment. Our support extends beyond the migration phase, offering training for your team and ongoing assistance to maximise your cloud investment, fostering innovation and growth within your organisation.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Salesforce Sales Cloud: CRM migration for sales optimisation.
  • Salesforce Service Cloud: Customer service platform transition.
  • Salesforce Marketing Cloud: Digital marketing solutions migration.
  • Salesforce Commerce Cloud: E-commerce platform setup and migration.
  • Salesforce Experience Cloud: Community portal transitions.
  • Salesforce Financial Services Cloud: Financial sector cloud migration.
  • Salesforce Health Cloud: Healthcare management systems migration.
  • Salesforce Education Cloud: Educational institution cloud transitions.
  • Salesforce Nonprofit Cloud: Nonprofit management solutions migration.
  • Salesforce Analytics Cloud: Data analytics platform migration.

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our quality assurance (QA) and performance testing services, specifically tailored for Salesforce implementations, ensure your platform operates flawlessly and at peak performance. Here’s how we help:; ; 1. Bespoke Test Planning: We craft custom test plans focused on Salesforce's unique aspects, ensuring comprehensive coverage of both standard and custom features.; ; 2. Automated Testing: Leveraging Salesforce-specific tools, we automate tests for efficiency and thoroughness, covering various scenarios and user journeys.; ; 3. Performance Testing: Our performance testing evaluates the Salesforce implementation under load, identifying any bottlenecks to optimise speed and responsiveness.; ; 4. Security Testing: We conduct in-depth security assessments to identify vulnerabilities within the Salesforce environment, ensuring data protection and compliance with standards.; ; 5. User Acceptance Testing (UAT): Facilitating UAT, we ensure the implemented solution aligns with business requirements and user expectations, simulating real-world usage.; ; 6. Continuous Feedback Integration: Integrating QA into the development lifecycle allows for continuous improvement and immediate resolution of issues.; ; 7. Expert Consultation: Our team offers expert advice throughout the QA process, providing insights to enhance the Salesforce solution’s quality, performance, and user experience.; ; By focusing specifically on Salesforce, we ensure your implementation meets the highest standards, ready to support your business objectives effectively.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Certified AppSec Practitioner
  • CPTE (Mile2)
  • Qualys Vulnerability Management
  • Qualys Endpoint Detection and Response (EDR)
  • SentinelOne Threat Hunting
  • Cybrary MITRE ATT&CK Defender™ (MAD)
  • ISO/IEC 27001 Information Security Associate
  • Certified Cloud Security Practitioner(CCSP-AWS)
  • CompTIA Security+ (SY0-601) - Simplilearn
  • AWS Certified Cloud Practitioner

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: As a Salesforce implementation partner, we support cloud hosting and software services by offering tailored solutions to optimise the Salesforce platform for our clients. Our approach includes customising Salesforce to align with business processes, ensuring seamless integration with existing systems, and leveraging Salesforce's cloud capabilities for scalability and flexibility. We provide comprehensive training and support to empower users, maximising the platform's potential through educational resources like Trailhead and custom workshops. Our team of certified Salesforce professionals delivers strategic consulting, from planning and implementation to ongoing management and optimisation, ensuring clients fully realise the benefits of their Salesforce investment. Additionally, we assist with data migration, system integration, and the development of custom applications to enhance functionality. Our commitment to customer success includes proactive monitoring and support, helping businesses navigate updates and leverage new features to stay competitive. By fostering a collaborative partnership, we enable organisations to transform their customer relationships and drive growth through Salesforce's powerful cloud-based solutions.

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide various SLAs based on the priority of the issues that may arise. Moreover, MTX onboards clients to our BEANS ticketing system by which they can log the cases by themselves.SLA's are defined on a client by client basis making sure the agreed response times are adequate for the customers needs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: This summary outlines the service level response and update frequencies for issues affecting Cloud Services or Applications running on the Cloud Service, categorised by severity:; ; Critical (1): Inaccessibility or severe degradation of services, leading to a halt in basic operations without any suitable workaround, data loss or destruction, or a critical security flaw. Response time is within 2 hours, with hourly updates until the issue is resolved.; ; High (2): Critical process failures that do not stop basic operations, usually without a workaround. Response time is within 8 hours, with daily updates until resolution.; ; Medium (3): Non-critical component failures where the system remains usable for its intended purpose, or a reasonable workaround exists. No data loss or service failure occurs, and the issue doesn’t prevent normal operations, although the workaround may be cumbersome. Response time is within 24 hours, with weekly updates until the issue is closed.; ; Minor (4): Non-critical errors causing minor disruptions that do not halt workflow, with a workaround available. Response time is within 48 hours, with weekly updates until resolution.; ; These tiers ensure a structured response to varying degrees of service issues, prioritising critical impacts on operations and data security.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Prescient Security
• ISO/IEC 27001 accreditation date: 17/11/2023
• What the ISO/IEC 27001 doesn’t cover: Physical security was excluded as we do not have inhouse information processing facility
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type I
  • SOC2 Type II

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Leading global technology consulting firm MTX Europe leverages its capabilities in innovation and transformation to address climate change challenges and improve sustainability in Government, Transportation, Education, Health & LIfe Sciences, Financial Services, and Mobile Solutions. ; ; As a consistent advocate for a better world, MTX Europe challenges the company with the responsibility to protect the planet — starting in our own backyard. Each year, the company celebrates Earth Day by planting trees and seeds, recycling, and participating in cleanup events throughout their community. MTX Europe also uses its resources and partnerships with businesses and government agencies to create innovative solutions that positively impact the environment. The company strives to sustain the planet in each of their projects by adopting best practices that support the environment.

  Tackling economic inequality

  MTX Europe strives to create a workplace that enables economic equality and fairness for all employees — regardless of gender, race, or background. The company is on a mission to build the #1 culture-focused organisation dedicated to creating positive outcomes in the communities they serve. MTX Europe understands that workplace culture is too often overlooked in the technology industry, and that in any successful organisation, employees must feel valued, supported, and encouraged to grow. ; ; A diverse, equitable, and inclusive workforce is one of the most important factors to the company’s success. The diversity of backgrounds and experiences that employees offer is incredibly unique and valuable. Some of MTX’s stand-out initiatives include supporting women in leadership. The company also puts a premium on partnering with diverse and minority owned businesses. MTX Europe recently entered into a partnership with a company whose mission is to empower minority-owned businesses in government contracting through collaboration, excellence, and ethical practices, and to foster collective prosperity, community upliftment, and dynamic corporate partnerships. Throughout all areas of the company, economic equality is prioritised.

  Equal opportunity

  MTX Europe is passionate about giving back to the communities they serve and promoting equal opportunities, education, and human rights. As an equal opportunity organisation, MTX Europe places a strong focus on developing early talent, empowering women in leadership, and supporting professional and self development within the workforce. ; ; MTX Europe’s CSR aims to drive improved outcomes in happiness, health and economics for communities across the globe. MTX promotes diversity and inclusion, and works to advance equal opportunity through technology. The company focuses on community-building toward equitable opportunities for all — people in poverty, military and veterans, people experiencing homelessness, those battling cancer, and others. As a vocal proponent of responsible business, MTX Europe endeavors to integrate CSR each day and aspires to be an industry leader in creating shared value with our clients and incorporating CSR into our business operations. MTX Europe’s commitment towards maintaining a rich culture, a diverse workforce, and a positive work environment ensures every employee is treated with respect and fairness. The company focuses on providing employees with the opportunity to contribute to the success of the company and to achieve their full potential as individuals.

  Wellbeing

  MTX Europe’s commitment to wellbeing is at the core of its culture. The company has launched many initiatives to promote wellbeing throughout the organisation. The MTX Europe HR and Leadership teams encourage positive wellbeing by placing an emphasis on work-life balance. They do this by ensuring each employee takes the time to prioritise family and mental health. The company also provides health and life benefits to each employee. ; ; When an employee is impacted by a natural disaster, the company ensures employment security and offers assistance, support, and care. To promote a healthy lifestyle and physical wellbeing for its employees, the company launched a yearly “Wellness Challenge '' that includes a push up contest, squat contest, and encourages healthy eating habits and exercise. The company also frequently hosts dynamic tournaments that give employees the opportunity to be active. Tournaments include badminton, ping pong, cricket, soccer, and more. ; ; Many of MTX Europe’s solutions promote improved health and wellbeing by assisting government agencies to support residents worldwide. MTX Europe solutions that promote wellbeing include: Mental Health and Substance Abuse Management, Mental Health Case Management, 988 Crisis SafeResponse, Opioid Abatement and Grants Management, Integrated Child Care, Child Welfare, Humanitarian Emergency Response and Relief Center, Emergency Housing Assistance, Community Policing Engagement, and much more. MTX europe will continue to focus on what matters most — maximising the health, safety, and wellbeing of the communities they serve.

Pricing

• Price: £40 to £200 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Kamal@mtxeurope.com. Tell them what format you need. It will help if you say what assistive technology you use.