Transputec Limited

Cloud Managed Support

Transputec Limited offers comprehensive Cloud Managed Support Services, including 24x7 monitoring, support, regular patching, performance optimization, security management, and cost optimization for AWS and Azure services. These services ensure efficient, secure, and optimised cloud infrastructure tailored to operational need

Features

• 24x7 Monitoring
• 24x7 Support
• Regular Patching
• Performance optimisation
• 24x7 Security management
• Cloud cost optimisation
• Scalability services
• Reporting and relationship management
• Online Billing Portal

Benefits

• 24x7 management for critical services by an award winning partner
• Scalability and Flexibility
• Built-in features like multi-factor authentication and device management
• Improved Collaboration: Securely access resources from any device globally
• Optimise your cloud environment to ensure peak performance
• Enhancing user experience

£350 to £1,050 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

348162786817548

Contact

G-Cloud Team
0203 5886570
G-cloud@transputec.com

Planning

• Planning service: Yes
• How the planning service works: A Discovery Phase will assess the existing environment for awareness and scoping to define the Solution Design Phase. Migration planning will be included along with pilot phases, user acceptance testing and any other agreed to provisions to ensure the smooth delivery of the transition
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • AWS Cloud Services

Training

• Training service provided: Yes
• How the training service works: Configuration Management document as part of project closure detailing the Solution Design and maintenance requirements
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • AWS Cloud Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can support buyers by ensuring a smooth and secure migration to cloud services by addressing security concerns throughout the process by:; Vulnerability Scanning: Identify vulnerabilities in on-premises infrastructure that could be migrated to the cloud environment. Remediation of these vulnerabilities before migration reduces overall security risk.; Data Security Planning: Help define strategies for data encryption, key management, and data loss prevention (DLP) during the migration process to safeguard sensitive information.; Compliance Mapping: Assist in mapping existing compliance requirements to the security controls offered by the target cloud platform, ensuring a compliant cloud environment after migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • AWS Cloud services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Defined migration strategy plus appropriate operational, pilot and production testing to assure confidence

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • CISO as a service
  • PenTesting
  • GDPR Impact Assessment
  • Risk Assessment
  • Security Operations centre
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Platform support consisting of cloud servces/platforms and also server, storage and connectivity (compute) resources required to host applications and services in the cloud environment. The platform shall provide the compute resources necessary to deliver the performance and availability standards as agreed with the Customer in the Service Level Agreement. TRANSPUTEC will be responsible for Management and monitoring of all servers in the Customer’s environment. This includes Server management, Performance Monitoring and ensuring the Infrastructure is running in an optimised manner.

Service scope

• Service constraints: Most support is provided remotely, Onsite is available at additional charge

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Subject to the agreement 24x7x365; ; Email Updates based on priority level; Priority (Severity) 1 Updates to be provided within 30 minutes of the first response and every 60 minutes thereafter unless agreed otherwise ; ; Priority (Severity) 2 Updates to be provided at intervals that are no greater than 60 minutes unless agreed otherwise; ; Priority (Severity) 3 Updates to be provided at intervals that are no greater than 24 hours (Mon- Fri Exc.UK Public Holidays) unless agreed otherwise; ; Priority (Severity) 4 Updates to be provided at intervals that are no greater than 24 hours (Mon- Fri Exc.UK Public Holidays) unless agreed otherwise
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Messaging and ServiceDesk
• Web chat accessibility testing: None
• Support levels: Support charging is subject to scope of supported environment - service offering is typically 24x7x365, with platform support (excluding license costs) being £45,000 - £150,000 depending on the number of servers in the cloud and services.; We provide 1st, 2nd and 3rd Level support.; We can provide technical account manager; ; For logging or recording requests: ; 24hrs/365 days ; 00:00-23:59 7 days per week; 52 weeks per year ; Calls received by telephone during the Service Window will be logged immediately. ; Emails shall be logged within 15 minutes of receipt. ; ; For executing or performing requests Remote Support– 24hrs per day; 7 days per week; 52 weeks per year

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure and AWS Cloud Service

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRGA Limited
• ISO/IEC 27001 accreditation date: 31st May 2023
• What the ISO/IEC 27001 doesn’t cover: Nothing relevant to this framework response
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: OSCP (Offensive Security Certified Professional)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ISO 14001:2013 certified; Science Based Targets Initiative registered; Transputec is committed to managing its CO2 emissions and is focused on working with its clients and suppliers to address Scope 3 emissions For more information please visit https://www.transputec.com/about-us/sustainability/

  Equal opportunity

  Transputec is and always has been a non-discriminatory organisation, employing a global workforce without bias or prejudice and are supportive of gender diversity Transputec is part of the Minority Supplier Development UK (MSDUK) Ethnic Minority Business (EMB) network. As MSDUK EMB suppliers we are part of a broad network of innovative, high growth minority owned businesses, providing an important role in the UK and international IT services supply chain..

  Wellbeing

  Transputec has an open approach to health and wellbeing, encouraging communication and understanding through wellbeing events delivered generally on an annual basis as well as community out reach and our international outreach programme; https://www.transputec.com/about-us/our-charity-partners/

Pricing

• Price: £350 to £1,050 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.