MOORE STEPHENS INSIGHT LIMITED

InConcert Best-of-Breed Integrated Composable ERP Implementation Services

InConcert is a integration of Advanced Financials and MHR iTrent HR and Payroll systems implemented in alignment working as an ERP.
The system will be implemented to work for the client organisation using standard templates on an accelerated path.

Features

• Financial General Ledger Purchasing Payables Receivables Cash Book Budgeting Forecasting
• HR Payroll Performance Learning Development Succession Onboarding Case Management
• Time and Attendance Rostering
• Daily, Weekly, Monthly, Annual Controls
• Standard Model
• Interfaces and Integrations
• Systems Upgrades
• User Support and training
• Real-time reporting, standard reports and advanced analytics, management dashboards
• Highly configurable solution to support complex organisations

Benefits

• Global Design Principles alignment
• Government Shared Services Strategy alignment
• Standard configuration existing design
• Supported System
• Parent Department and HMT OSCAR Links
• Reduces implementation costs and effort
• Reduce costs and inefficiencies through online workflows
• Ensure legislative compliance through regular updates
• Increased resilience through documented configuration / Design
• Expert support throughout implementation and access to further resources

£495 to £1,700 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@moore-insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

348356759288495

Contact

Antonia Martin
020 7952 4690
info@moore-insight.com

Planning

• Planning service: Yes
• How the planning service works: We have a standard onboarding process with initial fact finding business analysis. We will prepare a plan for onboarding based on this with key milestones and allocated roles and responsibilities.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Advanced Financials
  • MHR iTrent HR / Payroll

Training

• Training service provided: Yes
• How the training service works: We provide training on our Cloud Services. There is initial functional training provided with initial onboarding plus ‘how to’ videos etc. Training can also be recorded for later reference.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Advanced Financials
  • MHR iTrent HRM and Payroll

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We perform initial business analysis to understand organisation. We set up core details and parameters. We have a standard on-boarding pack to populate standard configuration. We support data migration from extract, translate and load of core GL data. We support training and testing.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Advanced Financials
  • MHR iTrent HRM and Payroll

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Initial quality assurance is achieved through reconciliation of data loads and User Acceptance Testing (UAT).

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security testing
  • Security incident management
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Tigerscheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide a help desk and direct user systems administration which includes daily, weekly, monthly and annual systems tasks.

Service scope

• Service constraints: Finance, HR, Payroll, Procurement

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our team is on hand to help you with any questions and support you require. We will work with you to agree what level of email support you require and put in place a Service Level Agreement (SLA). Typically, our SLA is within 4 hours of a query being acknowledged: 9 to 5 (UK time), Monday to Friday. No weekend support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We will work with you to agree what level of support you require and associated costs. We will then put in place a Service Level Agreement (SLA). Typically, our SLA is within 4 hours of a query being acknowledged: 9 to 5 (UK time), Monday to Friday. No weekend support. Support is provided by suitably qualified experts. We provide administration support for e5 and iTrent.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Advanced and MHR

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI / Lloyds Register LRQA
• ISO/IEC 27001 accreditation date: Advanced – 13/03/2019 / MHR – 25/06/2020
• What the ISO/IEC 27001 doesn’t cover: The ISO27001 certification is held for the software, provided by Advanced and MHR, on which our Bureau Service is based; rather than Moore Insight.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We will take a proactive, ‘one-team’ approach to minimising negative environmental impacts. This will begin via a structured collaboration programme, providing a channel for sustained engagement. At solution design workshops, we will jointly identify environmental objectives, opportunities for additional environmental benefits, and agree Social Value commitments. This will include creating a Risk Assumption Issue Dependency log, which will capture environmental risks/mitigations.; Reducing negative environmental impact also forms part of our own commitment to achieve Net Zero emissions by 2050, via our Carbon Reduction Plan and ISO 26000-aligned Corporate Sustainability objectives. They comprise measures that we implement across all operations:; • Implementing an Environmental Management System; • Energy conservation: Using low energy lightbulbs; renewable energy sources ; • Waste reduction: Recycling campaign (e.g. cartridges/batteries & via charities); digital resources; double-sided printing; avoiding single-use plastics (MI was recently appointed ‘Plastic Free Champion’ by Sheffield Action).; • Reducing emissions: Virtual meetings; encouraging public transport; Cycle to Work Scheme; Employee Electric Car Purchasing Scheme; Hybrid Working Policy (reducing office footprint by 66%).; • Reducing resource consumption: Procuring recycled products; purchasing locally; ecological cleaning products.; Education & training includes:; • Induction, with training on our Environmental Policy & Management System; • Environmental schemes, e.g. becoming ‘Plastic-free Champions’ ; • Workplace marketing/comms, driving behavioural change (e.g. recycling); • Travel campaign, requiring reporting on commuting and awareness of fuel/vehicle type.; Our Quality & Operations Manager is currently engaging with the Carbon Literacy Project to create a Carbon Literacy training programme, anticipated to be implemented in 2025

  Tackling economic inequality

  Moore Insight are committed to supporting employees to upskill and climb the wage ladder through providing the best possible working environment and opportunities. Having been in business for almost 30 years, means that we know the importance of actively showing our staff how much they are valued for a productive and efficient team that translates into a high level of service for our clients. Therefore, we proudly maintain our Living Wage accreditation as well as being recognised by Great Place to Work as one of the UK’s Best Workplaces for Women 2023, one of the UK’s Best Workplaces in Consulting and Professional Services, and a Great Place to Work. ; With the help of the Living Wage accreditation, we will continue to recruit some of the most highly skilled consultants and employees for our business throughout any contract. We also commit to continuing to provide purposeful training and personal development courses to upskill our current employees.; Additionally, all staff receive two paid volunteering days per year to contribute to local/charity-based projects, facilitated by our employee volunteering software, Matchable. This enables staff to sign up to projects, segmented by skillset/geography, as well as assigning a monetary value to time/resource contributed for accurate measurement of impact, ensuring we are having a positive impact on the local community/economy.; As part of this contract, we would be offering our knowledge and expertise to local areas. At Moore Insight, each employee has two volunteering days a year to support the wider community. We currently use an online volunteering forum, Matchable, that allows you to focus on the locality of your volunteering as well as to specific skills and passions. The specific projects available allow employees to apply their skillset/experience to make a real impact.

  Equal opportunity

  We recognise Inclusion as a key theme and Moore Insight will commit to maintain the responsibilities set out in our Equality, Diversity and Inclusion policy throughout the duration of this contract. ; Moore Insight greatly values the individual contributions of all employees and recognises the value of diversity throughout the organisation. We have several key commitments within our policy that we will ensure to be maintained as part of any contract: ; • Ensuring terms and conditions of employment do not prevent disabled people from taking up new positions. ; • Train, develop, reward and promote on the basis of merit and ability; • New employees are asked to complete an equal opportunity monitoring form, ensuring we are able to monitor the breakdown of the workforce regarding information such as gender, age, ethnicity, disability etc.

  Wellbeing

  At Moore Insight, health and wellbeing is a key consideration throughout the organisation. Ways in which we establish this are below: ; We offer a Wellbeing Hour every month to every staff member. As part of Mental Health Awareness week in 2022 Moore Insight implemented the chance for employees to have an additional 60-minute break once a month to pursue activities that support their well-being. This is still in place as a standard benefit for all employees and most often includes extended lunch breaks, personal care, or classes relating to a hobby. This ultimately has reduced overall stress throughout the organisation, given staff more time to do something to be mindful, and care for their mental health. We would be happy to provide buyers with more details on this for you to implement within your organisations. ; Throughout any contract we will promote remote/flexible working. We allow up to 2 days a week working from home, not only does this reduce our overall carbon emissions, but also encourages a flexible working environment, enabling staff to fit their personal life around their work life.

Pricing

• Price: £495 to £1,700 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@moore-insight.com. Tell them what format you need. It will help if you say what assistive technology you use.