NEOS NETWORKS LIMITED

Neos High Bandwidth Connect

Neos Networks High Bandwidth Connect service is unused fibre that customers light themselves. It gives full control, near‑limitless capacity and flexible routing. It supports large data transfer, data centre interconnects and scalable private networks for organisations needing high bandwidth, resilience and long‑term growth.

Features

• Unused fibre pairs customers light themselves for private networks
• Full control of routing, hardware and protocols.
• Near limitless bandwidth scalability nationwide
• Custom‑built or third‑party fibre options available
• Built‑in route diversity for resilience.
• G652 or G655 fibre specifications supported
• Nationwide reach across UK fibre network
• Optional colocation for equipment housing
• 16‑hour fibre break repair SLA
• 24/7 support with ISO‑certified security

Benefits

• Complete control of bandwidth and network design
• Future‑proof growth with scalable capacity
• High resilience through diverse routing
• Maximum performance for data‑intensive workload
• Supports AI, IoT and cloud growth
• Lower long‑term costs using IRU models
• High security with private infrastructure
• Enables low latency inter‑data‑centre links
• Flexible deployment to match any architecture
• Strong availability with robust SLAs

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@neosnetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

348494660701473

Contact

Adam Hunter
+44(0)7769027386
publicsector@neosnetworks.com

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Network application delivery
  • Software-defined networking (SDN)

  Network management

  • Network performance management (NPM)
  • Network operations management (NOM)
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: This is a wires only service.
• System requirements: A wires only service

User support

• Email or online ticketing support: Yes
• Support response times: Severity lead, but typically within an hour 24/7/365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24/7/365 helpdesk providing tier 1-3 levels support. ; ; Basic - included; Bronze - £5,000 per annum; Silver - £20,000 per annum; Gold - £40,000 per annum ; Platinum - Priced based on bespoke requirement (up to and including dedicated on site support).; ; Bronze includes monthly reporting pack, but no service manager.; ; Silver includes monthly reporting pack and a named service manager.; ; Gold includes a number of enhanced and bespoke service reports, including integrating with customers service designs.; ; Platinum is a totally bespoke service and reporting package designed to meet your needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our delivery process follows five structured phases to ensure a smooth and transparent experience.; ; 1. Order Processing; We validate all contractual and technical details, place any required third‑party orders, and assign a dedicated Order or Project Manager as your main contact.; ; 2. Welcome & Initial Planning; You receive a target delivery date, a scheduled site survey, and confirmation of your next update.; ; 3. Survey Complete; We share survey results, confirm the work category, and advise of any Extra Construction Charges (ECCs) if additional work is needed.; ; 4. Planning Complete; A committed delivery date is set, third‑party installation dates are agreed, and progress updates continue throughout.; ; 5. Install & Test; We confirm completion of third‑party works, arrange network patching, and keep you informed as installation progresses.; ; 6. Service Delivered & Handover; You receive full handover documentation, the service transitions to our NOC for ongoing support, billing is triggered, and we request feedback via NPS.; ; Additional factors include order categories (1–4) based on complexity, ECCs for non‑standard work, and an average delivery time of 73 days for Ethernet and Optical services. Regular updates and a clear escalation path ensure transparency and timely resolution.
• Service documentation: No
• End-of-contract data extraction: No customer data will be held as a part of this service.
• End-of-contract process: This is private point to point routes into the cloud and other customer environments avoiding the internet. This can be renewed or terminated as any normal circuit.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: N/A not relevant to this type of service. A dedicated instance exists.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: N/A No customer data is at rest in our service.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: N/A No customer data is held.
• Data export formats: Other
• Other data export formats: None
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: We are regulated under the Telecoms Security Act and have a higher level of security obligation than resellers of services.; In Transit the customer can choose the level of encryption of the data.

Availability and resilience

• Guaranteed availability: Neos Networks provides a service availability of up to 99.95% across the Neos Network.; ; This availability target forms part of the managed High Bandwidth Connect SLA, alongside restoration times, proactive monitoring, performance reporting and service reviews.; ; Standard Service credits are available if requested within 30 days of an outage.
• Approach to resilience: Our High Bandwidth Connect service is built on a highly resilient architecture that ensures consistent, high‑performance connectivity for critical workloads. Resilience is delivered through multiple layers of protection and intelligent network design.; ; Proactive fault detection and robust router management further strengthen service continuity.; ; Multiple configuration models.
• Outage reporting: Our High Bandwidth Connect service is monitored 24/7 by Neos Networks’ UK‑based Network Operations Centre (NOC), which uses automated performance and availability monitoring with threshold‑based triggers to detect degradation or outages.; ; When an incident is detected, the NOC raises an internal alarm, investigates, and manages the incident under our SLA‑backed restoration processes. Customers receive outage information and updates via our standard incident communication and monthly availability / incident reporting, as defined in the High Bandwidth Connect Service Level Commitments.; ; Email alerts, proactive tickets via our portal, which can include API integration will send out alerts for unplanned outages. Planned outages will be notified in advance.

Identity and authentication

• User authentication needed: Yes
• User authentication: Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Access to the relevant cloud is via a private route that is then terminated into the appropriate cloud. Customers will have their own arrangement with the cloud provider for access to the actual cloud service.
• Access restriction testing frequency: Never
• Management access authentication: Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001:2022; Cyber Essentials; Cyber Essentials+
• Information security policies and processes: Policies we follow; We follow Government Security Classification Policy, Expected Behaviours and Security Controls. We comply with ISO 27001:2022, Cyber Essentials & Cyber Essentials Plus where required.; ; We maintain a Security Management Plan that includes a formal risk assessment, risk treatment plan, protective monitoring, backup and recovery, encryption, access control and vulnerability management.; ; Processes we follow; We scan systems daily, weekly and monthly for vulnerabilities, apply patches promptly, install and maintain anti virus software, enforce multi factor authentication, log privileged access and restrict it to dedicated devices.; ; We ensure annual security training, staff vetting to BPSS level or higher, and strict controls over remote working, including Buyer approved Remote Working Policies.; We securely erase or return Government Data on request.; ; Reporting structure; We will notify the Buyer of any Breach of Security in line with OfCom and ICO legislation.; ; We can undergo Buyer led or Supplier led assurance, including audits and mandatory updates to the Security Management Plan.; ; Ensuring compliance; We can provide annual compliance letters from senior officers and maintain records on subcontractors, sites, tools and security measures.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We keep a Security Management Plan that we review and update at least yearly. We track all system components in registers, including software, modules and data locations. Changes to any part of the system must be logged in the Required Changes Register and approved before implementation. We assess every proposed change for security implications and risks, then update the documents. We notify the buyer in advance of any significant change. The amount of notice given will be dependent on the severity of the issue, from c30days to hours. We assess security impact through risk assessments, security tests and vulnerability checks.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We have a patch management procedure in line with our ISO 27001:2022, TSA obligations and at least NCSC guidance. ; ; Neos Networks subscribes to notifications from vendors and industry standard sources such as the NCSC for patch management and security vulnerabilities.; ; When a new notification is received, it is assessed against our infrastructure assets to determine if it is relevant to our implementation. ; ; Relevant patches are applied according to the Patch Management process.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Neos continuously monitors its environment through a 24/7/365 SOC with SIEM integration, supported by Amazon Managed Services for the underlying infrastructure. ; ; Potential compromises are identified via active monitoring across the application layer, infrastructure components, on-premises CPE and network oversight functions, alongside alerts from vendors and third party sources. When a potential compromise is detected, incidents follow ISO 27001:2022 aligned processes. Response is rapid, with continuous SOC coverage ensuring immediate investigation and escalation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have documented processes for common events, including major and security incidents. Customers report incidents via phone, email, or our ServiceNow portal. Each incident is logged, assigned a unique reference number, and managed by our 24/7 Network Operations Centre.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Ltd
• ISO/IEC 27001 accreditation date: Tuesday 11 March 2025
• What the ISO/IEC 27001 doesn’t cover: ISO27001 Scope is limited to our Network Operations Centre (NOC), Our POP sites and our Network. The official wording is "The support of Telecoms Connectivity Services in accordance with the company Statement of Applicability Revision 1".
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS United Kingdom Ltd, Sarah Cochrane
• ISO 9001 accreditation date: Tuesday 14 May 2024
• What the ISO 9001 doesn’t cover: ISO9001 is across our Havant, Reading and Perth sites and the processes and operations that work from that site the wording is "The provision and delivery of telecoms infrastructure and projects and services via Ethernet, Optical, Dark fibre, wireless and Radio sites."
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 184690a2-27a5-4812-a72f-a3e13d101a38
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 0ce316d8-a73d-4f5f-b1b2-553458b8f228
• Other security certifications: Yes
• Any other security certifications:
  • Registered: Information Commissioner's Office. registration number is Z583188X
  • ISO 14001:Environmental Management System
  • Information Commissioner's Office Reg No.Z583188X
  • ISO45003Psychological Health and Safety at Work

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@neosnetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.