Essential Computing

AvePoint Tygraph

AvePoint tyGraph delivers unparalleled workforce analytics for Microsoft 365 & Copilot, providing a detailed view of digital collaboration and productivity across your entire organization. With concrete insights, align your employee experience strategy with actual user activity and engagement data so you can foster a more connected and engaged workforce.

Features

• Simple reporting experience in the web
• Supplement your Entra ID user profiles with HRIS data integration
• Seamlessly grant workspace owners access to reports
• Easily connect to Power-BI report templates for deeper insights
• Data privacy configuration by report
• Track adoption across all Microsoft 365 applications
• Track license consumption by application
• Filter reports by HR fields such as department and region
• Benchmark Copilot adoption against organisational performance standards.
• Track organisation‑wide Copilot usage versus predicted benchmarks.

Benefits

• Report shareability with internal stakeholders
• Cleanup Viva Engage Communities and SharePoint sites for more engagement
• Understand SharePoint site engagement directly in the sites
• Determine best channels to push information based on proven success
• Match licenses to the reality of usage and reduce over-provisioning

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@essential.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

348650544212111

Contact

Clare Knight
01275 343199
info@essential.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  Persuasive content management

  • Digital Adoption Platform
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365, Microsoft Office 365
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Supplier support based on 1 hour Monday to Friday UK Office hours 9-5pm. Vendor support included with 24/7 access to support through ticketing system.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a range of support levels and technical development to our clients depending on their specific needs and our commercial contract with them.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding services are defined and agreed in a Statement of Work.; We then provide an onboarding service which starts with a planning workshop, to review the required outcomes. The AvePoint environment is then provisioned. The Essential technical team will remotely assist with configuration in line with the agreed requirements, and then follow up 4-6 weeks later to check in. Full product documentation is provided.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers may extract data. Conditions apply on data volumes.
• End-of-contract process: The functionality will stop working and the customers obligations will end. Where applicable customer data can be exported.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users have access to available functions through our GUI based on their permissions or role.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Users have access to available functions through the GUI based on their permissions or role.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release. Customers can optionally subscribe to "Insider Releases" to gain early access to updates, and provide feedback.
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise filters, views, and dashboards, including saving preferred filter combinations for repeated use. They can also create and share custom dashboards by pinning visuals from various reports. Power BI–connected versions allow customisation of embedded reports, role based access (RLS), and report visuals. How users can customise: Users customise tyGraph by adjusting and saving filter sets, rearranging or pinning visual components into personal dashboards, and applying role based permissions within embedded or Power BI reports. Web reports support applying filters and sharing “locked down” views with others, offering simple, no Power BI required customisation. Where Power BI is used, users or admins may modify visuals, apply RLS, or automate report updates through dataset parameter management. Who can customise: Regular end users can customise personal views and dashboards. Power users and report designers can customise Power BI–based reports. Administrators control benchmarking enablement, RLS settings, and platform level customisation such as permissions and data visibility rules.

Scaling

• Independence of resources: We employ a number of methods including elastic scaling to manage performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Data harvesting volume & frequency; data refresh cycles; connected sources; Power BI vs embedded (web) visualisation usage
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AvePoint

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Data can be restored to another location from the Restore function.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is set within the SLA.
• Approach to resilience: AvePoint leverages Microsoft Azure for hosting it's cloud service, which has a number of data centers for HA.
• Outage reporting: Portal notifications with additional direct communication when appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All authentication is carried out against Microsoft Azure or any supported Azure authentication method.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Change Management is documented, requested, reviewed, approved, tested, and finally rolled out during off hours in order to have minimal effect on customers.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: AvePoint has a documented and functional configuration and change management process which includes testing of all changes in production environments and documented approval process of changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: AvePoint uses appropriate security measures, including: (i) encryption during the transmission or storage of customer provided data at all times, to the current national recognized industry standards, such as the Advanced Encryption Standard (AES 256); (ii) maintaining an intrusion and vulnerability management program; (iii) centrally managed and automatically updating anti-malware technology; (iv) tracking and monitoring of all access to network resources; and (v) appropriate technological measures to prevent data leakage
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: AvePoint carries out tracking and monitoring of all access to network resources. AvePoint has in place an incident response program to mitigate, detect and respond to security incidents which includes the tools to find, eliminate or isolate the cause of any such security incident.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Long standing experienced help-desk available 24x7, backed by breach management procedures to notify customers, post information publicly when necessary, and dedicate development resources to a swift resolution.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can run a free trial against a specific site or area for up to 14 days to demonstrate the capability.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Friday 27 June 2025
• What the ISO/IEC 27001 doesn’t cover: Resource Central and ResourceXpress services
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SJENI
• ISO 9001 accreditation date: Tuesday 4 March 2025
• What the ISO 9001 doesn’t cover: Resource Central and ResourceXpress services.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0af2500e-068a-4dca-b31a-9c9a55320510
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@essential.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.