Creative Networks

3CX PBX VoIP Phone System Support Services

3CX PBX VoIP Phone System is software for businesses to make calls via the internet. It replaces traditional phone systems, integrating with SIP trunks, IP phones, and softphones. Offering features like call forwarding and conferencing, it enhances communication, efficiency, and cost-effectiveness for organisations of all sizes.

Features

• VoIP calling: Make/receive calls via internet network.
• SIP trunking: Integrates with SIP providers for external calls.
• Call forwarding: Redirect calls to designated numbers/extensions.
• Auto-attendant: Automated voice menus for call routing/information.
• Conferencing: Host virtual meetings with multiple participants.
• Voicemail: Record/manage voice messages efficiently.
• Mobile apps: Access/manage calls on smartphones/tablets.
• CRM integration: Connects with customer relationship management software.
• Call recording: Capture/store conversations for quality assurance purposes.
• WebRTC support: Browser-based communication for seamless web interactions.

Benefits

• Reduces deployment times with easy setup and configuration.
• Enhances communication efficiency with seamless VoIP calling.
• Streamlines call management with intuitive features and interfaces.
• Improves collaboration through virtual conferencing capabilities.
• Lowers communication costs by leveraging internet-based calling solutions.
• Increases flexibility with mobile app access for on-the-go communication.
• Enhances customer service with CRM integration for streamlined interactions.
• Boosts productivity with automated call routing and voicemail systems.
• Ensures data security with encrypted communication channels.
• Minimises downtime with reliable and scalable PBX infrastructure.

£7.50 to £30.00 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

348752832193587

Contact

Azeem Javed
03303337337
aj@creative-n.com

Planning

• Planning service: Yes
• How the planning service works: Creative Networks, work closely with buyers to meticulously plan their transition to cloud hosting or software services. Through comprehensive discussions and analyses, they assess their current infrastructure, identify specific business needs, and define strategic objectives. Utilising this information, they craft customised implementation plans that align with their goals, timelines, and budgetary constraints.; ; During the planning phase, they emphasise solution design, ensuring that the chosen cloud services seamlessly integrate with existing systems and workflows while optimising performance and scalability. Additionally, Creative Networks prioritise security architecture, meticulously outlining measures to safeguard sensitive data and mitigate potential risks.; ; Through transparent communication and ongoing collaboration, they guide buyers through each step of the implementation process, providing expert insights and recommendations to facilitate smooth transitions. By prioritising thorough planning and strategic alignment, they empower buyers to maximise the benefits of cloud hosting or software services while minimising disruptions to their operations.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We deliver comprehensive training, tailored to the needs of users. We provide clear guidance on set up and configuration as well as best practice. Through practical demonstrations and hands-on exercises, users gain confidence in using the software effectively. We also offer instruction on troubleshooting common issues and addressing security concerns. Our goal is to empower users with the knowledge and skills they need to maximise the benefits of software and ensure a smooth and secure authentication experience.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As an IT Managed Service Provider (MSP), we assist buyers in migrating to the cloud or between cloud services. Our process begins with evaluating the current IT infrastructure, including authentication systems and security measures. We then develop a comprehensive migration plan tailored to the buyer's needs, considering factors like data sensitivity and compliance. Next, we seamlessly deploy in the cloud, ensuring integration and minimal disruption. Data migration is handled with care to maintain integrity and security. Thorough testing verifies functionality, followed by user training sessions. During the transition, we offer ongoing support for a smooth experience. Continual monitoring and optimisation enhance performance and security. Overall, our expertise ensures a successful transition to the cloud.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We assist buyers in conducting quality assurance and performance testing to ensure optimal functionality and reliability. Our approach begins with thorough planning, identifying key performance metrics and testing criteria. We then execute rigorous testing procedures, simulating real-world scenarios to assess performance under various conditions. This includes testing authentication speeds, system response times, and scalability. Through meticulous analysis of test results, we identify any potential issues or areas for improvement, providing actionable insights to enhance performance and reliability. Our goal is to ensure we meet the highest standards of quality and performance, providing buyers with a robust and dependable authentication solution.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide comprehensive support for cloud hosting and software services. Our support encompasses all aspects of deploying, managing, and optimising software within cloud environments. Firstly, we assist in the initial setup and configuration of your software, ensuring seamless integration with existing systems and applications. Throughout the deployment process, our team offers guidance and expertise to address any challenges and ensure a smooth transition to the cloud. Once your software is operational, we provide ongoing support and maintenance to optimise its performance and reliability. This includes monitoring system health, troubleshooting issues, and implementing necessary updates and patches. Additionally, we offer proactive guidance on best practices for using your software effectively, as well as training for administrators and end-users to maximise its benefits. In the event of any issues or concerns, our support team is readily available to provide assistance and resolve issues promptly. We understand the critical role that your software plays in securing access to cloud resources, and we are committed to delivering the highest level of support to ensure the success of our clients' cloud hosting and software services.

Service scope

• Service constraints: Buyers of the 3CX PBX VoIP Phone System should note compatibility with hardware, system requirements, and software licensing. Planned maintenance and updates may cause periodic downtime, and support may have limitations. Integration with existing systems could pose challenges. Ensuring compatibility, adequate resources, and understanding licensing models is crucial. Buyers should plan for maintenance windows and assess support availability. Addressing these considerations proactively can facilitate a smooth deployment and operation of the 3CX system within their organisation.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 08:30 - 18:00 Weekdays, excluding Bank Holidays. Out of hours support available where necessary. 30 minutes to 8 hour response dependent on priority call, P1 - 30 mins, P2 - 1 hour, P3 - 4 hours, and P4 - 8 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: No web chat testing has been done with assistive technology users by Creative Networks.
• Support levels: End-user support and training can be provided at an ad hoc cost. We provide a UK based Service Desk for support. Out of hours support is available. Additional support can be provided from our satellite office in Nottingham. Our helpdesk is made up of 1st line, 2nd and 3rd Line technical expertise. A Technical Account Manager will be assigned as standard as a part of our standard and premium IT Support, see our pricing schedule and SFIA Rate Card for details.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: 3CX

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 24/10/2022
• What the ISO/IEC 27001 doesn’t cover: Areas not covered by ISO/IEC 27001 certification include specific business processes unrelated to information security, certain third-party services or suppliers, or compliance with other industry-specific regulations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  By enabling remote work capabilities, 3CX reduces the need for employees to commute to a central office, thereby lowering carbon emissions associated with transportation.

  Covid-19 recovery

  During the pandemic, 3CX facilitated remote communication, enabling businesses to maintain operations while adhering to social distancing guidelines. It supported continuity and resilience in the face of disruption.

  Equal opportunity

  The flexibility of 3CX allows employees to work from anywhere, providing opportunities for individuals who may face barriers to traditional office-based employment, such as those with disabilities or caregivers.

  Wellbeing

  By reducing the need for daily commuting and offering flexible work arrangements, 3CX promotes work-life balance and reduces stress for employees, contributing to overall wellbeing and mental health.

Pricing

• Price: £7.50 to £30.00 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.