Microsoft Limited
Microsoft Unified Support (only available from Microsoft)
Microsoft Unified is the cornerstone of your success. As you advance on your journey with Microsoft, Unified bridges the power of our technology with technical depth, personalized engagements, and outcome-based solutions to ensure you unlock the greatest value from your investment while advancing your innovation in the cloud.
Features
- Industry-aligned pricing as a proportion of your Microsoft product spend
- Services Hub to build skills, manage risks, gain insights
- As-needed 24x7 organization-wide problem resolution
- Proactive services around implementation, security and optimization
- Add-on services designed to further customize your experience
- Enterprise support - 15-min response for critical Azure support
- Additional add-on proactive services and enhanced support services available separately
Benefits
- Innovate, grow and accelerate success with your technology investment
- Evolved commerical support to better fuel your digital transformation
- Expert guidance to help you plan for the future
- Proactive management of IT health
- Flexible support that can adapt to your unique needs
- Genuine shared success outcomes
- Partnership focus to help drive value from your Microsoft investments
- Microsoft global expertise
Pricing
£50,000 a transaction a year
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
3 4 8 7 5 3 2 7 7 0 5 6 7 1 7
Contact
Microsoft Limited
Microsoft G Cloud Team
Telephone: 01189094502
Email: msukservices@microsoft.com
Planning
- Planning service
- Yes
- How the planning service works
-
Planning services provide assessments and reviews of your current infrastructure, data, application and
security environment to help plan your remediation, upgrade, migration, deployment or solution
implementation based on your desired outcomes.
Proof of Concept: An engagement to provide evidence that enables the customer to evaluate
the feasibility of a proposed technical solution. The evidence can be in the form of working
prototypes, documents, and designs, but are not usually production-ready deliverables.
Architecture Services: An engagement, structured as a series of discussions led by a Microsoft
expert. Our experts will work with customers to translate business requirements into tailor-made
solution architectures that will accelerate deployment success. These discussions may involve
evaluating technical requirements, examining the existing architecture design, and providing
experienced technical insights into solution architecture best practices. This process is intended to
create a technical solution design that aligns with the given goals and objectives and serves as a
crucial reference document for the production deployment phase - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Azure
- Microsoft 365
- Dynamics 365
Training
- Training service provided
- Yes
- How the training service works
- To be completed
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Azure
- Office 365
- Dynamics 365
- Other Microsoft Technologies
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Microsoft Unified Support has access to proactive services to assess cloud workloads against best practice configuration, security and performance.
Security testing
- Security services
- Yes
- Security services type
-
- Security incident management
- Other
- Other security services
-
- Cloud Security and Identity
- Mobility
- Enhanced Information Protection
- Secure Infrastructure
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- To be completed
Service scope
- Service constraints
-
We can access your system via remote connection to analyze problems at your request. Our
personnel will access only those systems authorized by you. To utilize remote connection
assistance, you must provide us with the appropriate access and necessary equipment.
When providing Reactive services, Microsoft does not provide code of any kind, other than
sample code.
Services may not be delivered through to your customers.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
To be completed"Expected response times:
- Critical Sev 1: 15-minutes for Azure/1-hour for all other products
- 1-hour Sev A (24x7x365)
- 2-hour Sev B*
- 4-hour Sev C*
*Business hours are generally defined as 09:00 to 17:30 Local Standard Time, excluding holidays and weekends. Business hours may differ slightly in your country." - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Expected response times:
- Critical Sev 1: 15-minutes for Azure/1-hour for all other products
- 1-hour Sev A (24x7x365)
- 2-hour Sev B*
- 4-hour Sev C*
*Business hours are generally defined as 09:00 to 17:30 Local Standard Time, excluding holidays and weekends. Business hours may differ slightly in your country.
Support is provided 24x7x376 for Severity A/1 Incidents
Support is priced as a % of annualised appraised license spend as per the Pricing Document
A Customer Success Managemer is provided who is accountable for contract delivery.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Microsoft’s approach to addressing the climate crisis starts with the sustainability of our own business. In 2020, we made a bold set of commitments: to be a carbon negative, water positive, zero waste company that protects ecosystems—all by 2030. Three years into this journey, we remain steadfast in our commitment. 2022 was a reminder that to mitigate the most severe impacts of climate change, our commitments need to extend beyond our four walls, and we must continue to accelerate investments that will enable progress for decades to come.
In 2022 we launched Microsoft Cloud for Sustainability, a comprehensive suite of enterprise-grade sustainability management tools. We also helped to advance a set of global sustainability initiatives that aim to benefit every person and organization on the planet. These include accelerating the availability of new climate technologies through our Climate Innovation Fund, strengthening our climate policy agenda, helping to develop a more reliable and interoperable carbon accounting system, advocating for skilling programs to expand the green workforce, and working to enable a just transition for the vulnerable populations of the global south.
We believe that Microsoft has an important role to play in developing and advancing new climate solutions, but also recognize that the climate crisis can’t be solved by any single company, organization, or government. The global community needs partnerships, new innovations, policies, and global commitment to ensure a healthy future for all.Covid-19 recovery
In response to the COVID-19 pandemic, we continue to focus on protecting public health by providing tools and technology to health care providers and researchers, to better understand the virus, its transmission, treatment and potential vaccine. A few of the specific actions we are taking include:
-Using Azure high-performance computing capabilities and our data scientists and Microsoft researchers to protect public health. For example, our expanded commitment to our AI for Health Program, dedicating $20 million in funding to aid COVID-19 researchers
-Through AI for Health, our funding projects used data to help public health authorities make informed and effective decisions, help healthcare providers respond to the immediate crisis safely and effectively, and accelerate scientific efforts to understand and treat COVID-19 and develop a vaccine.
-We have awarded more than 150 grants through AI for Health to organizations tackling the COVID-19 pandemic, including:
1. The Duke University (they addressed the ventilator shortage)
2. COVID-19 Moonshot project by UCB that leveraged Azure to screen targets and potential entities for research.
3. Folding@home, a global organization using distributed computing to research COVID-19 proteins and inform new therapies.
- Contributing to the COVID-19 Open Research Dataset, representing the most extensive machine-readable coronavirus literature collection available for data and text mining to date, with more than 130,000 scholarly articles.
- Microsoft’s subsidiary GitHub is also hosting important data on the spread of COVID-19, making it easier for researchers to use and analyse this vital data. We also use this data to develop visualizations in Power BI to support policymakers around the world as well as deliver a real-time public view of the progress we’re making together to heal the world.Tackling economic inequality
Inclusive economic growth is our commitment to leaving no one behind. Our global social impact work centers around “skills for jobs,” ensuring that everyone has access to the skills, technology, and opportunities needed in a digitized world.
In the UK, our GetON Campaign has helped 1.5 million people build tech careers and connected 300,000 to tech job opportunities. The Digital Skills Hub offers free training and certifications, customizable to specific needs.
Apprenticeships play a crucial role. Collaborating with social enterprise GetMyFirstJob, we’ve created the Microsoft Connector platform, bridging seekers and partners for apprenticeship opportunities. Recent research shows that 23% of Microsoft IT apprentices in 2021-23 came from the most deprived quintile in England, highlighting the power of apprenticeships for economic prosperity and social mobility.
Our business thrives on collaboration and partnership. With over 40,000 UK organizations in our ecosystem, employing 570,000 people, we maximize social and economic impact through joint efforts. Our Partner Pledge focuses on digital skills, apprenticeships, diversity, responsible AI, and sustainability.
Microsoft’s mission is to empower every person and organization, with inclusiveness at its core. We actively address workforce inequality by:
Diverse Hiring: Believing diversity accelerates innovation and contributes to economic equality.
Skills Development: Providing ongoing training for employees’ growth.
Pay Equity: Regularly reviewing compensation for parity.
Employee Resource Groups (ERGs): Supporting career development and community engagement.
Transparency: Sharing diversity metrics and progress publicly.
We collaborate with external organizations to provide underrepresented communities access to digital skills. Our commitment extends to partners, encouraging diversity and inclusion. Joining the UK Government Disability Confident Scheme and initiating the Partner Pledge has inspired over 300 partners to promote diversity in the tech sector.Equal opportunity
Microsoft recognizes that a diverse workforce is essential to innovation and growth. We promote a cooperative and productive work environment by supporting the cultural and ethnic diversity of our workforce, and are actively committed to providing equal employment opportunity to all qualified employees and applicants. We have many initiatives and programs in place to promote diversity and inclusion, including employee resource groups, diversity and inclusion training, and partnerships with organizations that support underrepresented groups.
We maintain a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling Microsoft's commitment to equal employment opportunity.
Microsoft does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of Microsoft to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. We are committed to equally opportunity practices as demonstrated in the following links:
https://careers.microsoft.com/us/en/legalpolicies
https://www.microsoft.com/en-us/diversity/default.aspx
https://www.microsoft.com/en-us/diversity/inside-microsoft/default.aspx
Microsoft is committed to equal opportunities employment practices. Microsoft policies on managing and developing workforce, how to empower employees and Inclusive hiring can be found here:
https://www.microsoft.com/en-us/corporate-responsibility/empowering-employeesWellbeing
Microsoft has implemented several initiatives to foster the wellbeing of its employees:
Microsoft Viva: Microsoft Viva is an employee experience platform that fosters a culture of wellbeing and improves productivity. It provides data-driven, privacy-protected insights and recommendations to help improve employee wellbeing.
Work-Life Integration: Microsoft promotes work-life integration, which is the natural evolution of work-life balance. In many flexible employment situations, the boundaries between work life and home life are blurred. This makes it even more important to consider how work—and the rest of life—are more integrated than we might think.
Mental Health Resources: Microsoft has deeply invested in mental health resources as an integral part of employee wellbeing, through its benefits package and workplace culture.
Employee Empowerment: Microsoft focuses on bringing out the best in people, supporting their goals, and allowing them to find deep meaning in their work. They strive to create a respectful, rewarding, diverse, and inclusive work environment.
Diversity and Inclusion: Microsoft believes in empowering everyone on the planet and sees diversity and inclusion as core to its business model. The better they represent diversity inside Microsoft, the better they’re able to innovate for those they seek to empower.
Learning and Development Opportunities: Microsoft provides personalized, integrated, and relevant views of all learning opportunities on Microsoft Learning and LinkedIn Learning. They also offer frequent promotion opportunities.
Benefits and Rewards: Microsoft develops dynamic, sustainable, and strategic programs that together provide a highly differentiated portfolio to attract, reward, and retain top talent.
Pricing
- Price
- £50,000 a transaction a year
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at msukservices@microsoft.com.
Tell them what format you need. It will help if you say what assistive technology you use.