In-tend Analytics

Service scope

Software add-on or extension: No
Cloud deployment model: Private cloud
Service constraints: No service constraints
System requirements: In-tend is accessible on any internet capable device

User support

Email or online ticketing support: Email or online ticketing
Support response times: Target is same day by email or ticket (where possible), immediate support via telephone. Backed by In-tend's service level agreement which can be shared on request.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: In-tend provide full telephone and email support to all buyers and suppliers via a dedicated, in-house and UK based support department.
Support is structured on a tier basis with 1st line support being for simple queries and 2nd line support for more complex scenarios.
All support elements are logged via an internal support management system with tickets and reference numbers generated for reporting and referral purposes.
Support for both buyers and suppliers is fully included within the initial purchase of the system itself.
All customers are assigned a dedicated technical account manager who will conduct review meetings
Support available to third parties: Yes

Onboarding and offboarding

Getting started: A comprehensive project schedule is provided to all new clients, this gives a step-by-step guide of the In-tend system and it's implementation. We will provide time-scales, resource requirements from you the client, deployment information and training.

As standard you will receive a sandbox training environment dedicated to your organisation along with access to online training material to further support your organisation throughout the lifetime of the contract.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: Online Wiki Help Guides

Instructional Videos
End-of-contract data extraction: If requested by You, In-tend agrees that following accepted termination or expiry of this Agreement, In-tend shall offer You two options for offboarding.

a) Your data shall continue to be available for extraction via the software manually up until the current term terminatination date. This option can be done by the customer at no additional charge. In-tend data can be exported in PDF, Excel or CSV formats along side the download of supporting documents from the document storage areas.

b) In-tend shall prepare and migrate all Your data from the system into a manageable format in either XML, JSON or CSV (additional optional formats as required). All supporting documents will be packaged into a hierarchical folder structure referenced in the XML, JSON or CSV files. This option allows for easy data import to 3rd party systems as it is designed to be machine readable as well as humanly readable. Costs for option B are at prevailing rates at the time of export and is dependant on data size.
End-of-contract process: In the event of standard cancellation where there is a request to simply cease service, there are no additional costs with the exception of option B of the data export.

If there are any bespoke requirements In-tend can tailor the end-of-contract process to suite the requirements of the customer, the costs of which are dependant on the specific requirements.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: No difference - All functionality remains the same. In-tend utilises a responsive layout design to automatically scale correctly to suit the accessing device.
Service interface: No
User support accessibility: WCAG 2.1 AA or EN 301 549
API: Yes
What users can and can't do using the API: In-tend has Rest based API access, which allows easy secure integration between 3rd party systems.

In-tend has online documentation for APIs allowing for easy development of integrations. The API allows for Create, Read, Update and Delete (CRUD) operations for all areas of In-tend.

There are no limitations on API usage.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

ODF

PDF

Other
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Designed with the user in mind. In-tend has the flexibility to be customised to suit the clients requirements and needs.

All areas of In-tend are customisable, with most areas by the user themselves where others may require In-tend to perform customisation on their behalf.

Customisation can be undertaken by users dependant on their rights & permissions (set by the organisation).

Scaling

Independence of resources: The In-tend platform benefits from limitless scalability by design. We monitor all areas of the system including performance, the metrics we gather allow us to respond pro-actively to demand. The software is designed in a way that does not allow users to affect performance of other users.

Analytics

Service usage metrics: Yes
Metrics types: System usage for previous month and to date since day one
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: In-house
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: In-tends intuitive interface allows users to export data in various formats including XLS, PDF & CSV along with the option to batch ZIP attached documents. Other export formats can be facilitated on request

In-tends API also allows for exporting data in machine readable formats.
Data export formats: CSV

ODF

Other
Other data export formats: XLS

JSON

XML

Print

ZIP

Customer specific (on request/review)
Data import formats: CSV

ODF

Other
Other data import formats: XLS

XLSX

JSON

XML

Customer specific (on request/review)

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection within supplier network: In-tend utilises VLAN technology and physically segregated networks to offer further network protection, for example In-tend utilises a Storage Area Network which has no direct connection to the outside world.

Availability and resilience

Guaranteed availability: In-Tend currently maintains a 10 year 100% planned up-time (excluding planned maintenance and upgrades)
All SLA's are inserted into the Licence Agreement dependant on the customer and their purchased requirements. In-Tend's SLA is appended to the G-Cloud submission as part of the Terms & Conditions document
Approach to resilience: The In-tend platform has been designed as mission critical and high availability.

It is fully N+ redundant in all systems, from diverse internet connectivity, redundant power, fully redundant hardware stack with automatic fail over.

All systems are replicated in real time to our BCP DR platform hosted at a our secondary data centre allowing for resilience in a force major event.

All hardware is backed by 4 hour mission critical vendor support and repair. In-tend is ISO22301 Business Continuity Management certified and has a documented and tested recovery plan.

All systems take hourly snapshots, are backed up nightly with a 6 month data retention. Data transaction logging is utilised and backed up in 15 minute intervals, giving the ability for granular data restoration.

The technology in resilience and DR utilised at In-tend gives confidence of our solid platform and is proven in our 10 year 100% planned up-time record.
Outage reporting: No unplanned outages have been experienced in over 10 years, however service status is published via a public dashboard should this ever occur

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Relevant information can be provided on request.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: QAS International
ISO/IEC 27001 accreditation date: 28/03/2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: AIB
PCI DSS accreditation date: January 2017
What the PCI DSS doesn’t cover: N/A
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: In-tend are certified with ISO 27001 Information Security and therefore
have audited security policies and numerous processes embedded within
the business that are documented in the ISO Management System Manual, Procedures and Statement of Applicability. These are reviewed
periodically and are subject to external audit annually. In-tend is
organised into several departments each with a department head and
deputy department head who are responsible for ensuring all procedures
are followed. Each department head reports directly to the Director of
Operations who reports into the CEO.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Relevant information can be made available on request.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Our systems are fully monitored for threat prevention. Monitoring alerts and quarterly security testing assists our security team in identifying potential threats to our services. Additionally we subscribe to technical security bulletins alerting us to new emerging threats from discovered Common Vulnerability and Exposures (CVEs).

Systems are patched according to the CVSS (Common Vulnerability Scoring System). CVSS 4.0 Medium to CVSS 10.0 Critical are patched or mitigated within 24 hours where possible. CVSS 0 - 3.9 are patched or mitigated within 7 days where possible.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Relevant information can be provided on request.
Incident management type: Supplier-defined controls
Incident management approach: Relevant information can be provided on request.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives. Our outputs are demonstrable across aspects including fighting climate change.

As an organisation that offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.

Over the last three years In-tend have continually reduced its environmental impact through the reduction in office waste, minimising UK and International travel and the employment of more efficient infrastructure and hardware. We are now saving in excess of 5 t of Co2 per year based on estimated figures from 2018/19.

By introducing a semi-permanent home working model for a high percentage of our staff, this allows us employ nationwide whilst further reducing the impact that elements such as day to day commuting and site visits have on the environment/climate.

Covid-19 recovery

Covid-19 recovery

In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.

Our outputs are demonstrable across aspects including:

- Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.

- Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.

Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.

Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.

Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.

Tackling economic inequality

In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.

Our outputs are demonstrable across aspects including:

- Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.

- Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.

Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.

Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.

Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.

Equal opportunity

In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.

Our outputs are demonstrable across aspects including:

- Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.

- Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.

Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.

Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.

Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.

Wellbeing

In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.

Our outputs are demonstrable across aspects including:

- Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.

- Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.

Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.

Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.

Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.

Pricing

Price: £500 to £200,000 an instance a year
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: Access to a sample portal where users can explore the system in its entirety. Users can run full 'dummy' processes and act as both Buyer and supplier to ensure the system provides the necessary functionality.

Time-frame is flexible but commonly 30 days allowing users to fully explore the system.

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

In-tend Analytics

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents