Network Utilities (Systems) Ltd

KnowBe4 Security Awareness Training

World-class, user-friendly, new-school Security Awareness Training, KnowBe4 gives you self-service enrollment and both pre-and post-training phishing security tests that show you the percentage of end-users that are Phish-prone. KnowBe4’s highly effective, frequent, "double-random" Phishing Security Tests provide several remedial options in case an employee falls for a simulated phishing attack.

Features

• Easy use GUI, customize templates, landing pages and simulated attachments
• Choose from 10,000+ realistic phishing messages, to send to employees
• Three Training Levels, flexible licencing, content library of 1000+
• Your entire organisations security awareness performance with personalised, customised reporting
• Capture information employees send in reply to simulated phishing email
• Train your employees with in-house, customised, simulated phishing email
• Test employees’ reactions and habits to unknown and personal USBs
• Phishing attack failure map locations available, with CSV-export options

Benefits

• REAL phishing simulations, teach employees the pitfalls of sophisticated scams
• Reduced Malware infections, data loss and potential Cyber-theft
• Train all employees to recognise sophisticated phishing and ransomware attacks
• Substantiate the percentage of Phish-Prone™ employees through free simulated attacks
• The world’s largest library of security awareness training content
• Best-in-class, fully automated, simulated phishing attacks with unlimited usage
• Enterprise-strength reporting, stats and graphs for company training, great ROI!

£1.50 to £4.17 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

349031797730770

Contact

David Bundock
02087833800
frameworks@netutils.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Managed Service add-on to standard KnowBe4 Solution
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints
• System requirements: Internet connection, web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online ticketing is responded to within 4 hours Monday-Friday, no response over the weekend. Urgent matters over the weekend should be raised via the phone number provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide 24/7/365 support on all products and services we provide. Account Managers are aligned to all accounts acting as a single liaison point. At any point throughout the support process we are able to liaise directly with the vendor to escalate resolution of the issue. All support costs are included in the monthly or annual price service fee.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation and onboarding is all included as part of our fully managed service. This will include training of administrators in the use of the service. Additional end user training can be purchased but is generally unnecessary.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is not exportable for users, rather the organisation that exports data related to staff via CSV or PDF
• End-of-contract process: End user instance is deleted from platform

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: A cloud-based platform allowing users to log in to view training content
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Documents attached
• API: Yes
• What users can and can't do using the API: The User Event API management console is a central location for you to monitor, create, and track the usage of your User Event API key(s). You can access the management console from the Account Settings page of your KnowBe4 account. The management console is divided into three main tabs: Call History, Stats, and API Key
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Replace logos on the platform and in some training content

Scaling

• Independence of resources: Service is hosted on AWS with load-balancing and scales based on demand

Analytics

• Service usage metrics: Yes
• Metrics types: Range of metrics covering training completion levels, staff responses to phishing tests, organisational risk levels and more
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All data is stored in public cloud with robust security and protection measures in place.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not applicable
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime
• Approach to resilience: The data centre architecture and its associated resilience by design can be provided on request.
• Outage reporting: The service status of the KnowBe4 platform is available via an online dashboard - https://status.knowbe4.com/; ; Outages are also communicated via API and/or email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The user will authenticate by Email address - It is highly recommend that MFA is enabled on the account. This is supported and mandated through the management interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 08/04/2013
• What the ISO/IEC 27001 doesn’t cover: All areas of information security are covered in the ISO27001, the Information Security Manual can be provided for review if necessary.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All policies are in line with ISO27001; Access control policy; Network access control policy; Anti-piracy policy; Backup policy; Data protection policy; Data security - storage; Data security - disposal; Data security - use of personal data; Data security - it security; Data breach notification policy; E-mail & internet acceptable usage policy; Laptop policy – security; Network systems monitoring policy; Password policy; Remote access and mobile computing policy; Usb memory sticks usage policy; Virus protection policy; ; Policies are formally reviewed at least twice a year with monthly information security management meetings held to review their ongoing suitability and staff adherence to. We record any non-conformances centrally in a register and address directly with staff.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The organisation defines and maintains configuration and change management of the customers estate. Changes to systems are communicated to all stakeholders with any impactful changes requiring authority from the customer administrator. All changes are undertaken to ITIL standards with both the directly impacted resource and the wider estate tracked both during and post implementation. The change management process accommodates urgent changes, standard changes, and routinely occurring preapproved changes. The specific change process is made available via the service agreement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. The service identifies unpatched and vulnerable services not identified by the 7 day patch and update cycle undertaken within the routine maintenance policy. We also operate a patch and asset management solution that automate patch identification and delivery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. When an escalated incident requires remediation, our SOC experts are available to provide remediation assistance and advice identifying the threat and removing the risk. Our internal SLA is a maximum 30 minute response time for critical alerts.
• Incident management type: Supplier-defined controls
• Incident management approach: All company systems and client services are monitored for availability (and degradation e.g. high CPU or disk space usage). There is also a remote SOC/ SIEM service used for internal monitoring. These are in operation 24/7/365 underpinned by the 24 hour support desk, manned by experienced, accredited technical staff with access to vendor escalation if necessary. Any incidents are logged in our call management system and become part of our incident management process. Based on our priority/ response time/ escalation matrix and ensures that the correct resource is allocated to speedy technical resolution and timely, regular communication with all stakeholders.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  KnowBe4 helps well-being by providing security awareness training that empowers employees to recognise and avoid cyber threats, reducing stress and enhancing workplace safety.

Pricing

• Price: £1.50 to £4.17 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Limited to specific content, not the full solution. A link will need to be requested for the free trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.