Codestone

Modern Workplace

Codestone's Modern Workplace solutions offer a flexible approach to the modern agile way of working. Providing a secure, yet flexible means for users to get access to core application services. We are experts in delivering large migration and collaboration technology projects that maximise the power of the Cloud Enviroment.

Features

• Holistic approach to discovery, planning, migration and Support
• Expertise in Microsoft solutions including SharePoint, Power BI and Teams
• Support for Hybrid platforms for seamless woking practices
• Comprehensive proven Digital Transformation Methodology
• Discover > Design/Pla > Prepare > Deploy > Support
• Managed Support Services
• Hyper Care support in early phase of deployment

Benefits

• Proven aproach to sucessful deployment
• Cost effective delivery methodology
• End user Training and support
• VIP Services for added value hyper care
• 24/7/365 Managed Support Service
• Microsoft Gold Partner
• Strategic partner of Security vendors to underpin cyber protection
• Highly Referencable Services

£20.00 to £75.00 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.duke@codestone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

349073052788827

Contact

Gary Duke
+447831526080
gary.duke@codestone.com

Planning

• Planning service: Yes
• How the planning service works: Codestone operate a structured process to discover, design, plan, approve and deliver a solution including the procurement of harware and software required. Following delivery the solution transitions to an ongoing Managed Support Service led by a Service Delivery Manager
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Bespoke customer centric training can be provided on-site or via virtual meeting.; ; Training is designed to allow customers to undertake further training to wider user communities (Train the Trainer)
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Professional Service Consultants undertake a detailed discovery exercise before determining the most cost effective and efficient migration strategy that maximised the values and benefits of a Cloud based hosted Solution. ; Special attention is given to mainitaing availability during the transition phase before any decommissioning of on-premse equipment.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the Statement of Work, detialed acceptance criteria are defined and a process of assurance and perfomance testing undertaken prior to user acceptance testing and transition to BAU.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Codestone offer a fully comprehensive Managed Support service with customer specific SLA's operating 24/7/365.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Codestone offer a 24/7/365 Managed Support Servicebacked up by a Network and Security Operations Centre that consistently monitors and manages custoemr Cloud Infrastructure. The Services are structured on the specific customer requirements recognising that every customer is different and should expect a personalised SLA and service that directly matches the business and individual end user needs. Every customer is provided with a Service Delivery Manager to oversee the quality of service provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: ITSM Self help protal, Teams Messaging, WhatsApp messaging interfaces to the Service Desk Application are available to the users
• Web chat accessibility testing: As part of every proejct delivery extensive user training and testing in undertaken as defined within the Statement of Work including assistive technology users.
• Support levels: Codestone offer a 24/7/365 Managed Support Servicebacked up by a Network and Security Operations Centre that consistently monitors and manages custoemr Cloud Infrastructure. The Services are structured on the specific customer requirements recognising that every customer is different and should expect a personalised service that directly the business and individual end user needs. Every customer is provided with a Service Delivery Manager to oversee the quality of service provided.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft, Fortinet, Aerohive, Extreme Networks, HPE, Cisco Meraki

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 08/12/2016
• What the ISO/IEC 27001 doesn’t cover: Anything NOT explicitly defined within the Statement of Work
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  The Company is an equal opportunities employer, which is committed to the promotion of equality of opportunity in all aspects of employment, including recruitment, the provision of training and career development opportunities.

  Wellbeing

  The People and Culture team are additionally responsible for every employees wellbeing, physical and mental. The company invest in extensive team events that are designed to balance the work and personal life balance, for example a two day festival each year for employees to share some fun times and enjoy some down time from work.

Pricing

• Price: £20.00 to £75.00 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.duke@codestone.com. Tell them what format you need. It will help if you say what assistive technology you use.