IONBURST LIMITED

Ionburst Cloud - Fully Managed Cloud

Ionburst Cloud is a low-effort, high-security platform for storing data in the cloud. Built on top of dedicated cloud providers, it makes it easy to automatically bridge the security gap between data and the cloud, by instantly and continuously protecting sensitive information and ensuring effortless availability failover and cost savings.

Features

  • Fully managed secure cloud storage platform
  • Automatic encryption
  • Preconfigured storage
  • High Availability
  • Unmatched data security, privacy, and resilience
  • Data cannot be exposed publicly or accessed by unauthorised parties.
  • In-built encryption and key management
  • GDPR, HIPAA and CCPA readily compliant storage.
  • No more single point of failure, data loss, bitrot
  • Data recoverable after ransomware on 1 or more cloud stores

Benefits

  • Data stored is fully private, always
  • Recover data even after ransomware on 1 or more cloudstores
  • Recover your data on-demand anytime you need it.
  • Reduces skills burden on organisations securely storing data in cloud.
  • Automatic, consistent, security posture reduces configuration and monitoring overheads
  • Streamlined privacy compliance with data storage sovereignty and residency requirements
  • Sensitive data protected within 15 minutes via API and SDKs
  • Misconfiguration of cloud stores eliminated
  • Self-service platform, get up and running in minutes.
  • Data breaches from hacks on Cloud stores eliminated.

Pricing

£1,050.00 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ANNE_LANC@IONBURST.IO. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 4 9 1 3 8 1 6 1 3 4 7 9 1 1

Contact

IONBURST LIMITED ANNE LANC
Telephone: 0131 210 0047
Email: ANNE_LANC@IONBURST.IO

Planning

Planning service
Yes
How the planning service works
Ionburst supports the adoption of: Ionburst Cloud - fully managed Cloud and adoption and configuration of Ionburst Cloud, own deployment.

The plan includes configuration of "Ionburst Cloud fully managed Cloud - own deployment" to optimise this for customer use and enable public cloud, private cloud, multi-cloud or hybrid cloud storage as required.

Plan to migrate existing data from on premises or other Cloud provider.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Ionburst Cloud Fully Managed Cloud
  • Ionburst Cloud Fully Managed Cloud - Own deployment

Training

Training service provided
Yes
How the training service works
Ionburst delivers onboarding and training workshops to enable teams to become self-sufficient in using Ionburst technologies for Ionburst Fully Managed Cloud - own deployment. Further training and support services are available throughout the period that Ionburst technologies are deployed in the form of:

Video Tutorials;

Detailed documentation;

and for migration of data from either on premises or another Cloud service; bespoke support will be available;

Any additional support required can be specified by the Buyer in the Order Form.
Training is tied to specific services
Yes
Services the training service works with
  • Ionburst Cloud Fully Managed Cloud
  • Ionburst Cloud Fully Managed Cloud - Own deployment
  • Migration of data to Ionburst Cloud

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Data can be securely migrated to Ionburst Cloud either through the API/SDKs that are available, or for larger migrations can be uploaded to Ionburst Cloud through a "bulk loader" tool which uploads data already protected by Ionburst at lower cost than through the API/SDK.

Migration via the bulk loader costs less than per data object via the API/SDK and full reconciliation is provided. Use of the "bulk loader" enables secure data migration from both on-premises and existing cloud environments.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Object Storage
  • Platform as a Service (PAAS)
  • Other Storage Services

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Ionburst can provide support to customers using Ionburst's technologies

whether on Ionburst Cloud- Fully Managed Cloud or Ionburst Cloud- Fully Managed Cloud own deployment.

We also support Ionburst Cloud and migrations from either other Cloud providers or from on the Buyer's premises to Ionburst Cloud.

Service scope

Service constraints
Services are provided remotely unless on-site services are specified.

User support

Email or online ticketing support
Email or online ticketing
Support response times
General and customer support available by email and technical support available via GitHub and GitLab.

Production Services are down, impacting all applications and associated business systems: 4 business hours.

Production Services performance is degraded, but operational; issue affects essential functions; or Issue is blocking critical systems tests or deliverables: 1 business day.

General product questions relating to development, feature issues, or Documentation: 2 business days.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The type of support provided will vary according to the nature of the contract as specified in The Order Form.

General and customer support available by email and technical support available via GitHub/GitLab.

For migration of data from on Buyer's premises or another Cloud provider, additional support from a dedicated Ionburst support engineer is available. This is in the first instance available remotely.

If required, on-site support may be available for large or complex data migrations at additional cost.

All rates are per SFIA Rate Card.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

Ionburst typically reduces volume of data stored by 50%, whilst increasing the security and resilience of data protected.
Good for the customer and good for the planet.
Covid-19 recovery

Covid-19 recovery

As a supplier on the Crown Commercial Services Coronavirus (COVID-19) catalogue, Ionburst offered our advanced data security, privacy, and recovery solution for Cloud data to any critical UK service.

This offered protection of critical data beyond even hacks to secure networks and public data stores as the pandemic accelerated departments' move to Cloud.
Tackling economic inequality

Tackling economic inequality

.
Equal opportunity

Equal opportunity

.
Wellbeing

Wellbeing

.

Pricing

Price
£1,050.00 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ANNE_LANC@IONBURST.IO. Tell them what format you need. It will help if you say what assistive technology you use.