Agilisys Ltd

Intelligent Automation (IA) - Blue Prism Cloud

Agilisys offer customers an end-to-end implementation service for Software-as-a-Service Robotic Process Automation (RPA). This ranges from an initial process assessment of your environment to automation delivery to helping you develop your own RPA Centres of Excellence and AI self-sufficiency. Agilisys are local government and NHS specialists in robotics and AI.

Features

• Automate rule-based decisions and tasks for systems and applications
• Low-risk solutions – little coding, working seamlessly with existing interfaces
• Works across domains, roles and industry verticals
• Full Business Casing support, as well as Delivery
• Pilot Options
• Partnerships with Blue Prism, UIPath, and Soroco
• Additional capability: Power Platform, Power Automate
• Support in client migration from one platform to another
• Guaranteed data protection and GDPR-compliant solutions
• Change Management support - RPA Centres of Excellence and self-sufficiency

Benefits

• Increased productivity and efficiency 24/7
• Improved customer experience and satisfaction from rapid and seamless turnaround
• Client partnerships ensure our services provide the greatest ROI
• Working with you to define RPA / AI Transformation strategy
• Our partnership arrangements ensure outcome- rather than technology-driven solutions
• Right-First-Time automation providing accuracy and quality guarantees
• Speed-to-Benefit: implementing your RPA infrastructure and first automation within weeks
• RPA and AI self-sufficiency through our repeatable methodology and training
• Security, Auditory & Regulatory Compliance (ISO27001 Accredited)
• Instantly Scalable Resource on Demand

£37,000 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

349434762055109

Contact

Gemma Teagle
07792 169644
info@agilisys.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: This service requires executive level input and governance to make decisions, set strategic direction and provide inputs like business objectives, budget constraints, delivery principles, priorities and policy. Additionally, the service is most effective when technical leaders and experts are fully engaged. The client should consider whether third parties delivering services and leadership are relevant to the scope of the service review. This may require the buyer to facilitate non-disclosure or other commercial agreements for these parties to be engaged in an effective and collaborative way.
• System requirements: Vary depending on the solution provided

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times and service hours vary and can be defined as part of requirements
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a project team, overseen by a senior supplier sponsor, who is responsible for delivery of this service. Support is covered as part of this service, for the duration of the engagement, during office hours, by the project team contacts. We ensure that the RPA provider we work with meet the service management requirements of the client.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Agilisys provides automation enagement sessions to kickstart organisation-wide adoption of RPA. This consists of workshops covering real-life user scenarios, drop-in sessions, app in a day sessions, product-specific training and provides users with the knowledge they need to start using RPA with confidence. In addition to this, we can also deliver product-specific training on any of the individual workloads within RPA. Agilisys can provide super-user training, training for IT staff, or training for end users. We can work with our customers to establish a innovation community, and provide an ongoing service to improve knowledge and standards across this group. We can provide a RPA hub with content which is updated regularly to keep staff up-to-date with new features and changes across the platform. As part of our engagement programme, we provide access to advanced analytics which can demonstrate changing user behaviour.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Documentation can be provided in a variety of formats
• End-of-contract data extraction: Depending on the selection of the type and hosting of the automation will dictate which appraoch is required.
• End-of-contract process: Upon expiration or termination of your RPA licences or contract, any live automation will cease to run. ; Upon expiration or termination of your contract with Agilisys, any solutions provided to you by Agilisys which uses those licecnes will continue to exist but will not operate without active licences - however, no further support or new features will be provided to you by Agilisys after this point. Any additional services required after this time will be chargeable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Automation is hugely configurable and customisable whether from the user perspective (interface,, workflows, styles, use of tools, etc.), administrator (access, features, sharing, etc) or security team (policy, posture, implementation, etc.). For additional details please see service description. Agilisys can provide customisations utilising the associated rate card.

Scaling

• Independence of resources: Dependant on licence and hosting type, some can scale immediately on demand some requrie local installations

Analytics

• Service usage metrics: Yes
• Metrics types: Analysis and metrics for RPA solutions vary according to the type of licences. Where assistance is required and customers have bought services from Agilisys, we can provide reporting as part of the agreed scope.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Blue Prism, UI Path, Soroco

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Format can be tailored depending on requirements
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Approach varies accoridng to licence type
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Will be addressed in individual EULAs
• Approach to resilience: Varies depending on the licence type selected
• Outage reporting: Varies depending on the licence type selected

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks within the admin center.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 11/03/2024
• What the ISO/IEC 27001 doesn’t cover: The scope of this approval is applicable to:; ; The Information Security Management System of Agilisys Ltd, including business support services, contracted Managed IT Services and Cloud Services delivered to our clients in accordance with Statement of Applicability
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Varied for each licence type, Agilisys can support in matching your requirements to the correct licence type to meet your internal requirements

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Version controls within the automation and includes change and release managed and is consistent with guidelines
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Will be tailored for each client
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Licences employ a variety of sophisticated software including some or all of the below: defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.; Major Incident reports are provided for all P1 incidents within 5 working days.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Agilisys’ Servicedesk function provides the single contact point for all Incidents, Requests and Changes. Operating 24x7 the service desk agents provide core services, including help and advice, and Major Incident Management. Accessible by telephone and email, once an incident call ticket has been raised, the desk retains control of the call. Escalations and communications including updates are accessible via the Servicedesk.; Major Incident reports are provided for all P1 incidents within 5 working days.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Agilisys’ Environmental Management System is ISO140001:2015 certified, we understand the critical importance of addressing climate change and have committed to reducing our own carbon footprint while helping our customers to reduce theirs. Through our current initiatives, we have already reduced our GHG emissions by ~13% from our initial baseline, set in FY2021/22. In tackling climate change, we have both client facing and internal objectives to lessen Agilisys’ impact on the environment. Our client focussed objectives include - Providing timely Emissions information; Ensuring that all clients are informed of their GHG emissions on a regular basis as part of standard service reporting; Provide advice and guidance on reducing emissions; Provide information of optimising and efficient utilisation of services to reduce GHG emissions. Our internal objectives have been set to address the mix of emissions that we have across all three scopes and are summarised as - Improving awareness - Ensuring that all employees are informed about Agilisys' net-zero targets, environmental policies, principles, and procedures; Reducing business mileage - business mileage should be within 10% of the 71,611 miles travelled in 2022-23 now that COVID restrictions have been fully lifted; Improved Baselining - We're improving our data collection to create a thorough baseline for tracking all emissions, including non-mandatory aspects. Agilisys is committed to sustainability, through baselining, targeted emission reduction initiatives, and transparent reporting practices and we are continually improving our Environmental Management System. This benefits our clients through - Demonstrable Environmental Impact - our approach ensures a demonstrable reduction in environmental impact through rigorous baseline measurement and optimisation initiatives; A responsible track record - Our EMS is ISO14001:2015 certified and has already delivered a ~13% reduction in tCO2e and our reporting and management are being continually improved; Transparent Reporting - We publish environmental reporting annually, measuring ourselves against our environmental commitments.

  Covid-19 recovery

  Agilisys’ passion and commitment to supporting the recovery from COVID-19 is demonstrated by our co-founder, Manoj Badale, holding a role as Commissioner of the COVID Recovery Commission. The following examples evidence the scale of our commitments and proven approach and ability to deliver exceptional outcomes with our customers: North Lanarkshire Council – Agilisys has designed and developed a series of online modules, in playbook format, to be used by senior phase pupils and modern apprentices. The modules are designed to increase young people’s awareness, motivation, resilience and persistence and include activities and practical exercises to assist them in writing a personal statement or CV, preparing for interview and ultimately tips to help them adjust to the workplace. Helping Hands – In response to the pandemic, Agilisys designed and built a contact management solution that is designed to track both outreach contacts with vulnerable people and identify their specific needs. This solution was deployed on an ’at cost’ basis to thirteen authorities in 2020. Agilisys understands the profound consequences that COVID-19 has had on communities across the UK and has a deep understanding of how to make a positive impact to help stimulate recovery across key areas. Agilisys is operating in the highest growth sector in the UK economy. As a technology and Digital transformation company, we continue to work with our customers in successfully building Digital Skills within communities across the UK. For this reason, we believe Digital Skills is the best and most effective way for us to deliver best value and tangible benefits. In developing the focus of our social value offer we have concentrated on the creation of employment opportunities and the enablement activities of sponsoring and supporting re-training of young people – one of the most impacted generations of our community impacted by COVID-19.

  Tackling economic inequality

  We recognise the problem of workplace inequality and its pernicious impact. Agilisys is committed to ethical behaviour, transparency, and accountability, ensuring trust with clients and partners as part of our core value of Integrity. We are committed to fair working practices for workers in our sphere of influence, including everyone engaged in the delivery of our services. Our approach to tackling workforce inequality is multifaceted, integrating ethical considerations, compliance measures, and committing to fair working practices. We believe that being inclusive is fundamental to project and service delivery, and fair practices are an essential component of workplace wellbeing. Our Chief Executive Officer is responsible for compliance with our workforce inequality policy, which he also sponsors, this is reviewed annually. Under this policy, Agilisys has taken the following steps in relation to slavery and human trafficking: Expanding our whistleblowing policy to cover concerns about slavery or human trafficking; Ensuring practices for checking that all employees are paid at least the minimum wage and have the right to work in the UK; Updating template commercial agreements to include an obligation that suppliers will comply with the Modern Slavery Act, corresponding local legislation or, where no such legislation exists, the spirit of the Modern Slavery Act; Identifying and prioritising high-risk areas in the supply chain. Agilisys is committed to fair working practices for all, and takes rigorous steps at policy and operational levels to tackle workplace inequality. Ethical Framework - Our commitment to an ethical framework ensures the identification and mitigation of modern slavery and human trafficking risks. Legal Compliance - Our rigorous processes manage compliance with all applicable employment laws ensuring legally sound and responsible service delivery. Positive Outcomes - Our regular staff surveys show that our employees value Agilisys’ commitment to workplace equality and making the world a better place.

  Equal opportunity

  We have an active Diversity and Inclusion strategy with initiatives across Agilisys, ensuring that we are a truly welcoming place to work, actively promoting diversity and inclusion. Initiatives include: Reach Network - Agilisys is committed to consistently improving the level of ethnic diversity within the company. The company conducts itself with the following principles in mind: Zero tolerance of Racism and prejudice; Encourage education about racial inequalities; Support for staff is always available. Our Diversity & Inclusion committee drives the notion of a level playing field forward Agilisys has made diversity and inclusion central to its policies. Women in IT - Agilisys actively recruits and develops in-house female talent. Below are some of the initiatives implemented to address gender inequality: Work Shadowing to encourage girls to start their careers in technical roles. Partnering with ADA academy to hire female BAME and LGBTQ+ early tech talent. Embrace & Enable - This network aims to bring together members of the Agilisys community with a physical or mental impairment, developmental condition, or other condition covered by disability legislation in an informal and relaxed way. Through this network, we want to empower Agilisys to be more disability confident, leverage diversity of thought, and create a collaborative, supportive working space where our people can flourish, everyone feels comfortable and safe in the workplace. LGBTQ+ network- This network provides a platform to celebrate the LGBTQ+ community, to challenge prejudice, and to help shape Agilisys into a place where everyone feels safe and comfortable to be their true selves. People don’t need to identify as LGBTQ+ to be involved - the network is for anyone who has an interest in creating a support network, raising awareness, and keeping the business honest in providing equal opportunities as a diverse and inclusive place of work.

  Wellbeing

  Confidently Digital - Invest in new technology to improve people's health, lives and digital services; The rapid pace in the development of ‘Gen-Tech’ such as ChatGPT provides huge potential to improve people’s health, lives, and digital services. Examples of initiatives include: Development of software products that predict frailty amongst the elderly, enabling proactive intervention by Adult Services to help keep people living independently in their own homes for longer, delivering a better quality of life and reducing expenditure on care homes; Gen-Tech powered solutions that can propose optimized care packages for care workers to review/amend/approve, freeing up time to focus on interventions and driving better outcomes; Our RPA, Data and IoT capabilities can, we believe, support our clients in effectively harnessing the future digitally aspirational workforce, and enable deliver of better services at lower cost. Agilisys uses the following approach to ensure our Social Impact commitments on our contracts deliver significant value and maximum impact for the communities, staff, customers and patients that they are intended for. Step 1: Defining Outcomes is a process of agreeing the outcomes with our clients. Step 2: Is the process of agreeing the priorities and cycle of activities. Step 3: Involves a detailed schedule of stakeholder engagements to ensure we communicate and gain buy in to the Social Value Plan and where appropriate sponsors are in place to guide and lead the approach and communications in their localities. We have over 70 local authority partners across the UK. Step 4: Is the Implementation Phase. We will ensure that the plan is well resourced and clear governance is in place to maintain momentum and ensure decisions and activities are kept on track.

Pricing

• Price: £37,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.