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TOURISM EXCHANGE GREAT BRITAIN LIMITED

TXGB Community Setup & Support Services

TXGB’s experienced community management team provide community strategy and curation services, helping you to identify, onboard and engage individuals and businesses into powerful, digitally-enabled communities.

Focused on providing tailored digital solutions for end-to-end community strategy, execution, and platform support within the tourism sector.

Features

  • Community-centered discovery exercise analysing the needs your local tourism businesses
  • Insights-based B2B community formation within the TXGB community platform
  • Creation of community onboarding strategy and experience plan
  • Support in development of community launch marketing and communications
  • Community member onboarding to meet national or regional requirements
  • Ongoing community management to support community members and leaders
  • Rich insights development from community interactions to inform destination policies
  • Supporting development of open communities connecting members with mutual interests
  • Develop polls to quickly collect rich insights from community members
  • Development of commercial strategy to investigate monetisation online communities

Benefits

  • Become a more effective, efficient and sustainable destination
  • Build deeper relationships with local tourism businesses in your destination
  • Form focused online communities to collaborate towards common goals
  • Quickly align local partners with upcoming campaigns and initiatives
  • Bring together tourism businesses to share insights, challenges and advice
  • Identify key needs, motivations and behaviours for community members
  • Identify and implement opportunities to create immediate community value
  • Educate internal individuals or teams on long-term community management
  • Develop qualitative and quantitative insights to inform destination management strategies
  • Monetise community management through the use of cloud technologies

Pricing

£2,500 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan.simmons@txgb.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 4 9 4 4 2 1 9 4 2 6 2 7 7 3

Contact

TOURISM EXCHANGE GREAT BRITAIN LIMITED Dan Simmons
Telephone: 0330 223 5050
Email: dan.simmons@txgb.co.uk

Planning

Planning service
Yes
How the planning service works
TXGB can work with you to understand the needs of your users and create a strategy to engage and support users
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
TXGB can provide training as part of our support service, to help coach community leaders on how to curate content, increase community engagement and develop community driven insights
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
TXGB will support you in setting up a community or communities within the TXGB Platform, ensuring the configuration meets the needs of your users.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We provide support to community administrators and users to ensure the live service is delivered to the required standard at all times and help is on hand to guide users.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
All requests sent by emails will be automatically be immediately acknowledged via our online ticketing system.

All tickets will be responded to within a target of responding within 4 hours where possible, but no later than 24 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available via the TXGB website. Users can speak directly with a member of the team during core business hours. Tickets can be raised directly within the web chat function.
Web chat accessibility testing
Our current web chat provider is working towards WCAG 2.0 AA compliance and the web chat service has features that align to web content accessibility guidelines. The service is accessible to visually impaired users and differently-abled users. Some high-level accessibility features are: Screen Reader compatibility, keyboard navigation, visual focus indictors and sufficient colour contract in compliance with WCAG 2.0 level AA which requires a contrast ratio of at least 4.5:1 for normal text and 3:1 for large text
Support levels
At TXGB our Service model can vary depending on the needs of our partner. Options As standard, our expert customer success team are at hand to support tourism businesses onboard with the platform and react to any queries, but our Customer Success team will also act in an account management capacity for individual tourism businesses, continue to review platform use and communicating opportunities proactively to optimise the value those businesses can achieve. Our Customer Success team is supplemented by second line application and infrastructure support teams as required, as well as proactive monitoring and alerting services to manage uptime Standard service levels for tourism businesses using the platform are based on a Priority 1 to Priority 4 Service agreement, with associated target response and resolution times.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Covid-19 recovery
  • Tackling economic inequality

Covid-19 recovery

The visitor / leisure economy was one of the most badly affected sectors by the COVID 19 pandemic. TXGB is a platform designed to help grow the value, volume and dispersal of tourism in the UK, as a key tool for Destination Management Organisations (DMOs).

DMOs have an important role to play in providing support to local businesses as they recover and build back better.

TXGB was highlighted in the Independent Review of Destination Management Organisations across England, commissioned by DCMS (‘The de Bois Review’) as a key tool that destinations and tourism businesses can adopt to enable opportunities, support growth and drive bookability, online sales and distribution. TXGB’s role in COVID-19 recovery and supporting levelling up was also acknowledged in the Government's response to the independent review and in The Tourism Recovery Plan.

TXGB is a business to business platform enabling digitalisation and collaboration, making it easier for businesses to access more pathways to consumers, informing decision making through better data, and as such is a key tool in driving COVID recovery.

Tackling economic inequality

Historically the inbound tourism economy has had a significant bias towards London and the South East. As such, dispersal of tourism is a key opportunity in tackling economic inequality across the UK.

TXGB is a key tool in tackling tourism dispersal, with several references to this in various policy papers and reviews - such as The Sector Deal for Tourism, Tourism Recovery Plan and the Independent review of Destination Management Organisations across England, commissioned by DCMS.

TXGB is a business to business platform enabling trade, collaboration and innovation - making it easier for regional businesses to connect their products and services to online channels and reach the global consumer.

Pricing

Price
£2,500 a unit a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan.simmons@txgb.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.