Softcat Limited

Recorded Future

Recorded Future is the most comprehensive and independent threat intelligence cloud platform. We enable organizations to identify and mitigate threats across cyber, supply-chain, physical and fraud domains; and are trusted to get real-time, unbiased and actionable intelligence to reduce risk.

Features

• Ransomware Mitigation - Proactively protect against ransomware attacks

Benefits

• Global threat visibility: World’s largest commercial collection platform

£40,500 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

349549095672858

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No, planned maintenance is communicated ahead of time
• System requirements: Chrome, Safari 9 +, Edge, Firefox

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For support cases and RFIs, initial response provided within 1.5 hours during supported business hours: 24 hours a day / Monday - Friday EST. Delivery of solution or remediation of issue is dependent upon complexity of the issue or request. Critical Error - Max 1.5 business hours - The objective will be to provide relief to the Customer within twenty-four (24) business hours and provide a Fix within seven (7) business days Significant Error - Max 1.5 business hours - Max 7 business days Other Error / Support Question - Max 1.5 business hours - Max 7 business days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Recorded Future offers multiple service packages so that our clients realize the maximum value from their Recorded Future investment. The tiers are designed to provide a scope of engagement and capabilities from our Advanced Threat Intelligence Services that work best for client needs based on their Recorded Future deployment The Customer Success Package is included in your Recorded Future License. It provides the essential guidance and resources to implement the platform and achieve immediate ongoing value The Integration services package is available at an additional cost and provides access to our architects and use case design team as well as configuration support from our integration services team The Premium Services Package is available at an additional cost. It includes all services in the integration services package with the addition of an intelligence advisory service. These capabilities include access to engagements and expertise including design and optimisation for intelligence workflows, intelligence requirements development and tailored enablement workshops.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onboarding will enable you to take full advantage of the powerful tools Recorded Future has to offer. The plan will be tailored to best match your organization’s goals. Ultimately, Onboarding will: Show you how to use the world-class intelligence and technology that we provide Help you accelerate detection and decision-making while reducing response times Enable you to embed Recorded Future’s real-time intelligence within your security workflows The following resources are available to you every step of Onboarding: Dedicated Technical Project Manager Access to on-demand training through Recorded Future University 24/7/365 access to technical support via web, email, and phone Bi-weekly live, virtual new user training workshops Recorded Future Community Automated reporting on Recorded Future platform adoption and usage Over 25-35 business days, your Recorded Future team will be dedicated to building your confidence and capability in our products Stage 1 - Kick off and configuration Kick-off call Alignment on priority objectives Capture data assets for monitoring Stage 2 - Adoption and Validation Virtual training webinar Recorded Future University Self-Learning Use case workshop Alert Tuning workshop Stage 3 - Transition and success planning Review integration and platform configurations Confirm priority security objectives are met
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Recorded Future is a cloud service that provides access to its portal and subsequent services based on the contract length agreed with the client. Upon termination of the contract all client data is deleted so any data should be retrieved before the termination date
• End-of-contract process: As a cloud provider the service access is disabled. customer data be exported at any prior to subscription termination, once the subscription is terminated, all logs are deleted in fourteen (14) days, and all back-ups are deleted within six (6) months.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Recorded Future provides a portal based web services where users can access the our platform to solve their complex intelligence use cases. The service automatically provide login details to the user upon contract initiation and the user can set-up their password and 2FA to access the portal. Access roles are agreed upon on-boarding (user/admin) and user can then either make configuration changes or pull data from the platform based on their roles. The key limitations in place would be based on roles, the license type and the agreed length term of the contract
• Accessibility standards: None or don’t know
• Description of accessibility: We are constantly working and investing resources to make our site easier to use for all. Recorded Future has implemented and is in the process of adding new measures to support accessibility. Recorded Future’s Platform and mobile application support accessibility measures such as the ability to zoom in up to 200%, navigate parts of the website using just a keyboard, navigate parts of the website using speech recognition software, and use parts of the service with a screen reader. However, we are not in full compliance with WCAG 2.0 at Level AA, or with ISO/IEC 40500.
• Accessibility testing: We're striving to meet regulation 508 compliance (https://www.section508.gov/manage/laws-and-policies/) so testing on our interface will aim to meet standards such as compliance with this legislation so that full compliance can be met with WCAG 2.x in the future.
• API: Yes
• What users can and can't do using the API: The core Connect API consists of operations to search and lookup information from Recorded Future's canonical set of cybersecurity Intelligence Card entities: IP Domain Vulnerability Hash Malware URL Alert API The Alert API are a set of operations that allow programmatic access to Recorded Future alerts (excluding Playbook Alerts Analyst Note API Analyst notes can be created, deleted, looked up, and edited via the Analyst Note API. This is incredibly useful for the bulk upload of private threat intelligence into Recorded Future as Analyst Notes. Company API You can access and query third-party intelligence data using the Company API. SOAR API The SOAR API are a set of operations that can be used for bulk enriching indicators with risk information from the Recorded Future Platform.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Recorded Future's service has been built on a scalable architecture and utilising AWS Cloud services so that adequate capacity planning can be made to accomodate for increases in data volume. there is also a dedicated data science team that curates and monitors source coverage which feeds into the capacity planning process. Clients can request collection of sources which in turn is revised by DS and then an evaluation is done as to whether that would impact capacity.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Recorded Future

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: As a cloud provider the service access is disabled. customer data be exported at any prior to subscription termination, once the subscription is terminated, all logs are deleted in fourteen (14) days, and all back-ups are deleted within six (6) months.
• Data export formats: Other
• Other data export formats: Please speak to a representative
• Data import formats: Other
• Other data import formats: Please speak to a representative

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: To ensure the security of customer and proprietary data throughout its lifecycle, Recorded Future encrypts information both at rest and when it is in motion. Data is stored with Advanced Encryption Standard (AES) 256-bit encryption when at rest.

Availability and resilience

• Guaranteed availability: As our platform is cloud based and hosted in AWS the Recorded Future platform provides an uptime of above 99.9%. We currently do not have planned downtime as calendar items, however where there is a major upgrade we always notify customers of the ongoing work, along with potential services impacted and for how long.
• Approach to resilience: AWS has identified critical system components required to maintain the availability of our system and recover service in the event of outage. Critical system components are backed up across multiple, isolated locations known as Availability Zones. Each Availability Zone is engineered to operate independently with high reliability. Availability Zones are connected to enable you to easily architect applications that automatically fail-over between Availability Zones without interruption. Highly resilient systems, and therefore service availability, is a function of the system design. Through the use of Availability Zones and data replication, AWS customers can achieve extremely short recovery time and recovery point objectives, as well as the highest levels of service availability.
• Outage reporting: Outages are reported via our public dashboard and via email to our customers

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Access is restricted based on user role and license. Each user has a unique login ID (based on their e-mail) and this can be linked to the clients IDP by making use of our SSO integration. Support is portal based and as such is linked to the access and thus follows the same access principles
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Provided on request
• ISO/IEC 27001 accreditation date: 2019
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: https://aws.amazon.com/compliance/csa/
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: https://aws.amazon.com/compliance/csa/
• PCI certification: Yes
• Who accredited the PCI DSS certification: https://aws.amazon.com/compliance/soc-faqs/
• PCI DSS accreditation date: https://aws.amazon.com/compliance/soc-faqs/
• What the PCI DSS doesn’t cover: https://aws.amazon.com/compliance/soc-faqs/
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 1 and SOC 2 Type 2 compliant,
  • ISO 27001, ISO 9001 and ISO 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type 2 ISO27701 ISO9001 NIST 800-200
• Information security policies and processes: Recorded Future's approach to security governance is outlined in our Information Security whitepaper available at https://go.recordedfuture.com/hubfs/information-security-white-paper.pdf Recorded Future's Information Security policies include (but are not limited to) - Information Classification, Handling, Appropriate Use, Encryption, Hardening, Patching/Updates, Vulnerability Management, Permitted/Prohibited OEMs, OS/Browsers, Traveling with Device, Passwords, MFA/Authentication, Administrator Accounts, On-/Off-Boarding, Destruction/Sanitization, Third-Party Vendors, Malware, Training, NDA, Removable Media, Temporary Files, IoT, Generic/Shared Accounts, Secure Coding, Physical Security, Clean Desk, InfoSec Awareness, Incident Response

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Recorded Future's Information Security policies include (but are not limited to) - Information Classification, Handling, Appropriate Use, Encryption, Hardening, Patching/Updates, Vulnerability Management, Permitted/Prohibited OEMs, OS/Browsers, Traveling with Device, Passwords, MFA/Authentication, Administrator Accounts, On-/Off-Boarding, Destruction/Sanitization, Third-Party Vendors, Malware, Training, NDA, Removable Media, Temporary Files, IoT, Generic/Shared Accounts, Secure Coding, Physical Security, Clean Desk, InfoSec Awareness, Incident Response
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: For operating systems, we continuously monitor for vulnerabilities, and we apply corrective updates depending on severity. Critical within seven days and lower scheduled into our quarterly project/remediation process. Patches to applications to be deployed every week, including any critical, required patches. Lower priority goes into the planning of our quarterly non-critical patching.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Outlined in our Information Security whitepaper available at https://go.recordedfuture.com/hubfs/information-security-white-paper.pdf
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Recorded Future's Incident Response Plan is available under NDA upon request

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £40,500 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Start your free trial today and get a comprehensive view of your threat landscape. Recorded Future Express is a free browser extension that delivers real-time intelligence via risk scores and context on IP addresses, domains, hashes, URLs, and CVEs. Recorded Future are also able to accomodate proof of values
• Link to free trial: https://www.recordedfuture.com/free-products

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.