ZALTEK LIMITED

Managed IT Services

Our Managed IT and Cloud Service offers comprehensive IT support and cloud solutions for businesses, ensuring smooth operations, data security, and scalability. We handle everything from network management to data backup, empowering you to focus on your core objectives while we manage your technology infrastructure efficiently.

Features

• IT Support
• IT Infrastructure Maintenance
• Security Scans and Audits
• Data Retention and Backups
• Server Management
• Secure Web Hosting
• Digital Transformation

Benefits

• Resiliant IT Infrastructure
• Less Time Spent on IT Issues
• Reduced Downtime
• Mitigated Cyber Attacks
• Prevention of Data Loss

£20 to £200 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@zaltek.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

349555938626083

Contact

Ann-marie Middleton
07917152994
hello@zaltek.co.uk

Planning

• Planning service: Yes
• How the planning service works: In guiding buyers through cloud hosting or software service implementation, we begin by understanding their unique business needs and goals. Through detailed consultations, we assess current infrastructure, workflows, and data requirements. We then craft tailored migration plans, outlining step-by-step processes to seamlessly transition to cloud solutions.; ; Our approach emphasizes collaboration, ensuring alignment with clients' objectives at every stage. We offer comprehensive assessments of existing systems, identifying potential challenges and opportunities for optimization. This enables us to propose scalable cloud solutions tailored to their specific needs.; ; Throughout the implementation process, we provide hands-on support, offering training and resources to empower clients and their teams. We prioritize transparency and communication, keeping stakeholders informed about progress, milestones, and any adjustments required.; ; Our goal is to minimize disruption while maximizing the benefits of cloud technology, such as improved flexibility, scalability, and cost-efficiency. By leveraging our expertise and industry best practices, we streamline the transition to cloud hosting or software services, enabling clients to realize their digital transformation goals with confidence.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our team will provide training for new and existing products and services. We offer in-person, online, pre-recorded, and written variations of training for our customers.; ; As part of our package, we provide Cyber Awareness Training, along with simulated Phishing attacks.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We facilitate seamless migration to the cloud or between cloud services by employing a meticulous, step-by-step approach tailored to the unique needs of each buyer. Beginning with a comprehensive assessment of existing systems and requirements, we develop a detailed migration strategy encompassing data transfer, application deployment, and infrastructure configuration.; ; Our team coordinates closely with buyers to address potential challenges and mitigate risks throughout the migration process. We prioritize data security and integrity, implementing robust protocols to safeguard sensitive information during transit and storage.; ; Through thorough testing and validation procedures, we ensure that migrated systems function optimally in the cloud environment, minimizing downtime and disruptions to business operations. We provide comprehensive training and support to equip buyers and their teams with the knowledge and tools needed to effectively utilize cloud services post-migration.; ; Our commitment to transparency and communication ensures that buyers are kept informed at every stage, with regular updates on progress, milestones, and any adjustments required. By leveraging our expertise and industry best practices, we empower buyers to embrace the full potential of cloud technology, realizing benefits such as scalability, agility, and cost-efficiency in their operations.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We assist buyers in conducting thorough quality assurance (QA) and performance testing to ensure the reliability, security, and efficiency of their systems. Our approach begins with a detailed understanding of the buyer's requirements and objectives, enabling us to design comprehensive testing strategies tailored to their specific needs.; ; Utilizing industry-leading tools and methodologies, we meticulously evaluate the functionality, usability, and security of applications and systems. Our QA process encompasses rigorous testing of software components, user interfaces, and integrations to identify and rectify any defects or vulnerabilities.; ; Performance testing is conducted to assess the scalability, responsiveness, and reliability of systems under varying workloads and conditions. By simulating real-world scenarios and stress testing systems, we help buyers optimize performance and ensure smooth operation during peak usage periods.; ; Throughout the testing process, we provide detailed reports and analysis, highlighting areas for improvement and recommending optimizations to enhance overall system performance and reliability. Our team collaborates closely with buyers, offering expert guidance and support to address any issues identified during testing.; ; By prioritizing quality assurance and performance testing, we enable buyers to deploy robust, high-performing systems that meet the demands of their users and drive business success.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer dedicated helplines and support packages for any up-to-date, non-legacy software services.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tickets are responded to with agreed SLA times, and typically within 1 hour. At weekends, ticket response times and agreed SLA times are not adhered to - but we will still respond to urgent requests.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We use a pre-configured chat client which has already been tested by the original developer and provider.
• Support levels: Silver - from £299 /mo; Technical account manager provided; ; Gold - from £699 /mo; Technical account manager provided; ; Platinum - from £999 /mo; Technical account manager provided

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft 365, SentinelOne

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 5th April 2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are actively combating climate change through various initiatives and practices: Carbon Reduction Strategies: Implementing carbon reduction strategies across operations, such as energy-efficient technologies, renewable energy sources, and sustainable practices like recycling and waste reduction, significantly reduces carbon emissions. Green Supply Chain Management: Partnering with suppliers who adhere to environmentally responsible practices and sourcing materials locally or from sustainable sources minimizes carbon footprint throughout the supply chain. Innovation and Research: Investing in research and development of innovative technologies and solutions for clean energy, sustainable agriculture, and carbon capture advancements contributes to the broader fight against climate change. Collaborative Partnerships: Collaborating with other organizations, research institutions, and governments to share knowledge, resources, and best practices amplifies impact and accelerates progress towards common climate goals.

  Covid-19 recovery

  Employee Well-being: Prioritizing employee well-being through flexible work arrangements, mental health support services, and vaccination incentives ensures a healthy and resilient workforce, contributing to overall societal resilience. Economic Recovery: Supporting small businesses, entrepreneurs, and job creation initiatives through financial assistance, mentorship programs, and capacity-building efforts stimulates economic recovery, mitigating the socio-economic impacts of the pandemic.

  Tackling economic inequality

  We tackle economic inequality through a multifaceted approach that addresses systemic barriers and empowers marginalized communities: Diversity and Inclusion: Implementing robust diversity and inclusion policies ensures equitable representation and opportunities for individuals from diverse backgrounds within your organization. This fosters a more inclusive workplace culture and promotes economic empowerment at all levels. Fair Wages and Benefits: Paying fair wages and offering competitive benefits, including healthcare, parental leave, and retirement plans, ensures employees can meet their basic needs and achieve financial stability, narrowing income disparities within the workforce. Supplier Diversity: Partnering with diverse suppliers, including minority-owned, women-owned, and small businesses, strengthens local economies and promotes economic opportunities for underrepresented groups, fostering inclusive economic growth. Transparency and Accountability: Maintaining transparency in pay practices, promotion decisions, and corporate governance ensures accountability and helps identify and address disparities in opportunity and compensation. Collaborative Partnerships: Collaborating with government agencies, non-profit organizations, and other stakeholders amplifies impact and facilitates a coordinated approach to tackling economic inequality, leveraging resources, expertise, and networks to create lasting change.

  Equal opportunity

  We are committed to fostering equal opportunity through a comprehensive approach that promotes diversity, equity, and inclusion: Diverse Recruitment: Implementing inclusive recruitment practices ensures diverse candidate pools and equitable hiring processes. This includes outreach to underrepresented groups, unconscious bias training for hiring managers, and standardized interview protocols to mitigate bias. Equitable Policies: Developing and enforcing policies that promote fairness and equity in all aspects of employment, including recruitment, compensation, benefits, and career advancement opportunities, ensures equal treatment for all employees regardless of background. Training and Education: Providing ongoing diversity, equity, and inclusion training for employees at all levels cultivates awareness, empathy, and understanding of diverse perspectives, fostering a culture of respect and inclusivity. Workplace Accommodations: Offering reasonable workplace accommodations for employees with disabilities or unique needs ensures equal access to opportunities and promotes a supportive and inclusive work environment. Leadership Commitment: Demonstrating visible leadership commitment to diversity, equity, and inclusion initiatives through top-down support, accountability, and allocation of resources fosters a culture where equal opportunity is a core organizational value.

  Wellbeing

  Work-Life Balance: Promoting work-life balance through flexible work arrangements, remote work options, and clear boundaries between work and personal time allows employees to manage their responsibilities effectively while prioritizing self-care and personal interests. Social Connection: Fostering social connection and camaraderie through team-building activities, virtual social events, and employee recognition programs strengthens relationships among colleagues, enhances morale, and combats feelings of isolation or loneliness, especially in remote work environments. Professional Development: Investing in professional development opportunities, such as training programs, skill-building workshops, and mentorship initiatives, empowers employees to grow and advance in their careers, enhancing job satisfaction and overall well-being. Leadership Support: Modeling and promoting a culture of well-being from the top down, with visible leadership support and participation in wellness initiatives, demonstrates organizational commitment and encourages employees to prioritize their own well-being. Feedback Mechanisms: Establishing open channels for feedback and communication, such as anonymous surveys, focus groups, and regular check-ins with managers, allows employees to voice their concerns, provide input on wellness initiatives, and feel heard and valued by the organization.

Pricing

• Price: £20 to £200 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@zaltek.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.