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Clinithink

CLiX focus

CLiX focus for Phenotyping can provide powerful data insights into real world data routinely collected throughout a patient's journey. This newly structured information can highlight phenotypes - speeding up diagnosis.

Features

  • Clinical Natural Language Processing (CNLP)
  • Out of the box via an intuitive user interface
  • Insights into unstructured electronic clinical data
  • Real time unstructured clinical data analysis
  • Mapping between Human Phenotype Ontology (HPO) and SNOMED

Benefits

  • Quickly highlight phenotypes stored in medical records
  • Decreasing diagnosis time
  • Speed up diagnosis of rare diseases
  • Create registries
  • Improve population health
  • Mappings between Human Phenotype Ontology (HPO) to SNOMED

Pricing

£120,000.00 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.quirk@clinithink.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 4 9 7 7 2 3 3 7 0 8 2 6 0 5

Contact

Clinithink Anne Quirk
Telephone: 07889663055
Email: anne.quirk@clinithink.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
Private cloud component runs on Windows Server 2012 R2 64-bit or higher and a minimum of 8 cores, 16GB memory and 250GB SSD.
System requirements
  • Microsoft Windows Server 2012 R2 64-bit
  • Hardware 8 core, 16GB, 250GB SSD
  • SFTP access for CLiX ENRICH download
  • VPN access for installation and support
  • TLS enabled for access to Clinithink Exchange
  • Signed SSL certificate

User support

Email or online ticketing support
Email or online ticketing
Support response times
Online ticketing via web support portal.
9:00 - 17:00 Monday to Friday support response. Tickets can be logged at any time.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Remote client support within the contracted service hours is provided at no extra cost, and is included in standard terms and conditions of contract. For Severity 1, 2,3,4, and 5 issues customers will contact Support via the Clinithink Support Portal at https://clixsupport.freshdesk.com/ . When an issue is reported by a customer, the Support team will respond to the customer within the time designated in the agreed SLA. All clients will be provided a support contact and an escalation point. Standard support is provided 9:00 to 17:00 UK Monday to Friday excluding public holidays.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation and remote training support are provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Standard functionality within the solution enables customer data to be extracted via either a SQL database or csv format file extraction.
End-of-contract process
At the end of the contract user accounts for the customer site would be disabled and any private cloud components of the solution would also be disabled. Customer data both in terms of input and results can be extracted from the SQL database using SQL queries

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Documented CAPE interface is available which allows data integration with CLiX Focus. The CAPE interface provide access to clinical natural language processing and analysis capabilities, as well as the ability to load clinical narrative documentation into the system. System set up and configuration processes are undertaken directly through the system's user interface.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Single tenant hosting provision.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
CLiX focus utilises a SQLite database and therefore disk encryption is advised for implementation of encryption at rest inside the customer's private cloud.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Inbound data is made available via APIs and or ETL, as well as SQLite database exports or csv file extractions.
Data export formats
  • CSV
  • Other
Other data export formats
SQLite
Data import formats
  • CSV
  • Other
Other data import formats
Inbound data interaction with CLiX focus via the API

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
CLiX focus is deployed in customer's private cloud and availability is subject to the infrastructure configuration chosen by the customer.
Approach to resilience
High availability and resilience can be achieved through redundant hardware deployment should the customer require.
Outage reporting
Availability reporting of the solution can be integrated into the existing infrastructure monitoring of the customer

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces and support channels are restricted through the use of usernames and passwords with additional capabilities requiring dual factor VPN access.
Access restriction testing frequency
At least once a year
Management access authentication
Other
Description of management access authentication
Subject to customer approach as the solution is deployed in the customers' private cloud

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • HIPAA
  • NHS DSTP

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
HIPAA, NHS DSPT
Information security policies and processes
Clinithink has an Information Security Policy and an IT Code of Practice which are reviewed by each employee as part of induction and signed as reviewed before any access is granted to Clinithink systems. These documents are part of a suite of documents covering privacy and security within Clinithink. They cover details relating to technical, physical, and administrative controls in support of the HIPAA, GDPR and DSPT. All employees and contractors undergo compulsory HIPAA and GDPR training as part of induction and annual refresher training. Clinithink has an appointed Data Protection Officer who is responsible for reviewing and maintaining Clinithink's adherence to HIPAA, GDPR and DSPT standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
CLiX focus is deployed in the customer's private cloud, environment and solution configuration change control is therefore the responsibility of the customer.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
CLiX focus is deployed in the customer's private cloud therefore vulnerability management is the responsibility of the customer.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Protective monitoring of the solution is the responsibility of the customer deploying CLiX focus.
Incident management type
Supplier-defined controls
Incident management approach
An incident pertains to a number of areas across the service. Incidents from customers will be raised with the Clinithink Support team through the web support portal and are logged on our industry standard support system. Common FAQs are available through this system also.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

Clinithink is committed to establishing an inclusive environment free from discrimination and to the provision of equal opportunities for all employees and applicants. The Company provides the highest quality service to its customers and aims to recruit and retain the highest quality people, regardless of their sex, gender reassignment, marital status, race, colour, nationality, ethnic or national origins, religion, disability, age, sexual orientation and trade union membership or non-membership.
Our Equal Opportunities Policy is a key element in maintaining these highest standards of service and conduct. The Company requires all employees to work in harmony and with respect for colleagues, customers and contacts.
The Company regards illegal direct or indirect discrimination, victimisation and harassment as serious matters and will therefore take immediate disciplinary action against anyone who has acted in such a way. These acts may be deemed to constitute gross misconduct and may result in summary dismissal.

Wellbeing

Clinithink has a Wellbeing Focus Group that meets monthly to plan for events and initiatives based on an annual programme of wellbeing awareness days / weeks. It aims to have a positive impact on as many people as possible. In addition, we have appointed internal Mental Health First Aiders who attended a 4 day long course. In 2022 our people managers, scrum master and tech leads also attended a mental health awareness course. We also give our employees free access to an Employee Assistance Programme which has a helpline and resources to support them if needed. We have just launched company wide e-learning courses, which include wellbeing topics including Menopause Awareness,Mindfulness, Positive Mental Health at Work and Stress at Work.

Pricing

Price
£120,000.00 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.quirk@clinithink.com. Tell them what format you need. It will help if you say what assistive technology you use.