PLANET IT LIMITED

Amazon Web Services (AWS)

Planet IT have AWS certified staff that work with our customers to provide a tailor-made solution that fits within the desired budget while still being able to meet the business needs.Using AWS we provide a flexible and cost-efficient cloud strategy.

Features

• AWS Migrate for detailed assessments prior to migration
• AWS Site Recovery for seamless migrations between Datacentres and Azure
• High Availability with Availability Sets and Availability Zones
• Business Analytics
• Configurable Geo-replication to another AWS region

Benefits

• Outstanding service levels from our AWS accredited support staff
• Build, Deploy and Manage apps quickly
• Unlimited use of secure online AWS Storage
• Deployable anywhere with AWS
• Compliancy reports from built in Advisor
• Automatic patching of hardware by AWS
• Huge savings by rights sizing VMs and created Reserved Instances
• Support moving from IaaS to PaaS and SaaS solutions
• New features constantly being rolled out

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

350290827358612

Contact

Lauren Carey
01235433900
GCloud@planet-it.net

About the service

• Service categories:
  • Systems Infrastructure Software
    • Physical and virtual computing
      • Operating system environments
        • Core Operating Systems
      • Software defined compute
        • Virtual Machine Software
        • Container Infrastructure Software
        • Cloud System Software
      • Virtual client computing
        • Virtual client computing
      • Other computing and storage software
        • Remote Desktop Control Software
        • Container Data and Infrastructure Management Software
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our SLA' based around a 4 hours response time for non critical issues and a 1 hour response time for critical issues. However instant access support is available.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: Yes
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: Planet IT uses tools which have assistive technologies nativily built into the product.
• Onsite support: Yes, at extra cost
• Support levels: We provide 1st to 3rd Line support for the Microsoft Azure Platform, depending on user requirements. Support starts from £350 per year and we run flexible 90 day offerings on all of our packages. All customer get a dedicated account manager and senior support engineer aligned to their account.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide training for admin users on the platform as standard, we also provide access to our documentation portal and support via Microsoft.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: WCAG 2.2 AAA
• End-of-contract data extraction: Users can use Microsofts dedicated migration tools to move off platform or can seek access from 3rd Parties to support migration.
• End-of-contract process: At the end of a contract the resources / services will cease and will be deleted securely 30 days after the last day of paid services unless payments are resumed or services transfered.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All interface aspects work the same regardless of the browser or device.
• Service interface: Yes
• Description of service interface: CLI and Bastion
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Microsoft complete assistive technology reviews.
• User support accessibility: WCAG 2.2 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Microsoft provide service scale guarantee to ensure the system can scale to the needs of all users.

Analytics

• Service usage metrics: Yes
• Metrics types: User has access to detailed reports in the system as well as access to our FinOps Platform.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data via the interface.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: ZIP
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Microsoft Data Service

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The infrastructure is designed to bring applications closer to users around the world, preserving data residency, and offering comprehensive compliance and resiliency options for customers.
• Approach to resilience: AWS regions are organized into geographies. An Azure geography ensures that data residency, sovereignty, compliance, and resiliency requirements are honored within geographical boundaries.
• Outage reporting: Public Dashboard; API; Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: AWS provide a robust RBAC and IAM System for the management and restricition of access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All required ISO 27001 polices are followed

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: AWS implement a detailed configuration and change management process which is documented in their Microsoft Learn system.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: AWS completes a detailed vulnerability management process detailed on their knowledge base.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: AWS has a robust protective monitoring process detailed on their knowledge base.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: Incident management process is governed by AWS and is documented on the system.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Microsoft provide a £150 credit for service trials which can be used to run any system.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 3%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 7%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: QSL
• ISO/IEC 27001 accreditation date: Monday 12 January 2026
• What the ISO/IEC 27001 doesn’t cover: Whole business
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 45e53457-3b2b-4f4c-868a-49cca5bc35d7
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Ddafa854-624e-4e91-a41a-b0fa3228cb0a
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.