THE ETEACH GROUP LIMITED

School Recruiter

The Eteach Group is an EdTech company, dedicated to providing education recruitment solutions for teachers and support staff to connect directly with schools and colleges online. Comprising of leading job board platforms, advanced recruitment software and technology lead services that deliver an all round solution for staff attraction and hiring.

Features

  • ATS - Applicant Tracking System
  • Supply Booking System
  • Enhanced reporting / dashboards
  • Fully GDPR compliant data management
  • Create and manage your own talent pool
  • Career site management
  • Job board integration
  • Online application form
  • Advert broadcasting
  • Group / MAT functionality

Benefits

  • Dedicated account management and support
  • Unlimited job postings to eteach.com job board
  • Cost effective and budget friendly annual price
  • Customizable hiring pathway to fit in with internal recruitment processes
  • Centralized system for easier group / MAT recruitment management
  • Enhance and promote your employer brand, engage candidates better
  • Efficiency driving tools to streamline your recruitment processes
  • Access to the largest education specific candidate pool
  • Mobile friendly, removing barriers for job seekers
  • Data analytics to continuously improve recruitment processes

Pricing

£1,100 a licence

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Rhowells@eteach.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 5 0 4 3 1 4 6 2 7 0 8 9 0 1

Contact

THE ETEACH GROUP LIMITED Rhys Howells
Telephone: 07798767377
Email: Rhowells@eteach.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
None
System requirements
  • Supported browser
  • Internet connection
  • Valid license
  • Active user account to access the portals

User support

Email or online ticketing support
Email or online ticketing
Support response times
Critical items - acknowledged within 60minutes, targeted resolution time 2 business hours
Minor items - acknowledgment within 4 business hours, targeted resolution time within 2 business days
Trivial items - acknowledgment within 4 business hours, targeted resolution time within 4 business days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We use a 3rd party chat tool which has been certified as WCAG 2.1AA compliant

Keyboard navigation: all aspects of chat and the chat menus can be accessed using a keyboard without requiring a mouse or trackpad.
Color contrast: all text in the chatbox is clearly visible.
Onsite support
Yes, at extra cost
Support levels
Each client has a dedicated customer success manager to help and assists with all aspects of our products, from training to hand holding through go live and dedicated account reviews to ensure you maximize the return on investment.

Our customer success team is supported by a dedicated in house IT development team with strict SLA's in place.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide full training and onboarding support via a dedicated customer success manager. Licensed customers have access to an online training solution and self help module.

Regular customer reviews are held to ensure customers maximize their use of the systems.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Detailed reporting in CSV format is available to all users. Customers are advised to download all data required before contract ends.
End-of-contract process
Customers are advised to download all data required before the end of the contracts. Once contract ends, all client access is removed and data is held for a defined period of time before being removed from all systems.

A reactivation fee is charged should a client reactivate their account within 3 months after terminating a contract to reinstate all data.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our products are mobile optimized by design, all core features and functions are available on mobile and desktop portals. Some client customized features are not available on mobile through our platforms, however customers are advised on this and given the option to use online versions instead.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Admin portal for product administration and management
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
All core user interfaces have been tested to comply with WCAG standards. The SDLC includes testing protocols to ensure accessibility of all core functions continue to meet standards required.
API
Yes
What users can and can't do using the API
Job aggregation and broadcasting internally and externally via our platforms.

All API's are supported by internal development and full documentation is available for client developers.

API's are secured by API keys and best practice encryption.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Clients can create and tailor the solution to their own individual hiring pathways.

Clients are in control of their own career sites which is used for employer branding and candidate attraction.

Scaling

Independence of resources
All resources are scaled in our datacenter using industry leading technology to ensure optimal user experience.

Analytics

Service usage metrics
Yes
Metrics types
Our products comes with a complete suite of prebuild reports and dashboards.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Our portal supports CSV reporting which is used for data extraction.
Data export formats
CSV
Data import formats
Other
Other data import formats
PDF & Word documents

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLA's are in place to guarantee a 99.999 % uptime availability of all critical infrastructure components.
Approach to resilience
Available on request
Outage reporting
Realtime email alerts and external monitoring software integrating with MS Teams and SMS alerts on all core system components and services.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
All products have multiple levels of user access. This is managed by each customer to conform with their internal policies.

System administrators require 2FA to access support interfaces.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Datacenter ISO27001 Compliant
  • Datacenter PCI compliant

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
All ITIL recommended policies are in use, for example IT Risk register, change management, etc.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
An established change management process is in place, this includes critical steps such as, request made, senior management review and approval, once approved following SDLC. Managed using industry leading JIRA software.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Critical and security patches are applied within 14 days in compliance with internal policies. A monthly vulnerability review is undertaken and any critical items identified for immediate patching and / or hot fixes to products.

a 3rd party vulnerability tester is engaged to supply up to date risk assessment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have intrusion prevention systems in place. Alerts are sent in real-time to senior IT management. Established processes are in place to follow in the event of an intrusion. All staff members undergo regular training on best practice.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We follow the ITIL process for incident management

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

Post COVID the trend towards online has accelerated in all aspects. We have adapted our software to support this need by for example integrating video interview with numerous platforms, direct into our software.

We offer innovative solutions to support customers with transitioning further into online solutions and the efficiency improvements that brings.

From the candidate side, our products have been developed with a strong emphasis on self service and offer a best in class end to end solution for both clients and their candidates. This ensures our clients have the best tools at their disposal to not only attract, but engage with possible future employees in the post COVID era.
Equal opportunity

Equal opportunity

We strongly believe in providing all possible candidates that apply to client roles through our platforms the best possible equal opportunity experience.

Our systems are designed with innovative features such as anonymizing candidate data at various stages of the recruitment process to ensure a fair and equal process for all applicants. All systems have built in equal opportunities monitoring and reporting enabled. These features are customer controlled and can be enabled or disabled as needed by a customer.

As an employer Eteach is an equal opportunities employer and have established policies and procedures in place to ensure our internal recruitment is done on a fair and equal basis without any discrimination.

Pricing

Price
£1,100 a licence
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Rhowells@eteach.com. Tell them what format you need. It will help if you say what assistive technology you use.