School Recruiter
The Eteach Group is an EdTech company, dedicated to providing education recruitment solutions for teachers and support staff to connect directly with schools and colleges online. Comprising of leading job board platforms, advanced recruitment software and technology lead services that deliver an all round solution for staff attraction and hiring.
Features
- ATS - Applicant Tracking System
- Supply Booking System
- Enhanced reporting / dashboards
- Fully GDPR compliant data management
- Create and manage your own talent pool
- Career site management
- Job board integration
- Online application form
- Advert broadcasting
- Group / MAT functionality
Benefits
- Dedicated account management and support
- Unlimited job postings to eteach.com job board
- Cost effective and budget friendly annual price
- Customizable hiring pathway to fit in with internal recruitment processes
- Centralized system for easier group / MAT recruitment management
- Enhance and promote your employer brand, engage candidates better
- Efficiency driving tools to streamline your recruitment processes
- Access to the largest education specific candidate pool
- Mobile friendly, removing barriers for job seekers
- Data analytics to continuously improve recruitment processes
Pricing
£1,100 a licence
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 5 0 4 3 1 4 6 2 7 0 8 9 0 1
Contact
THE ETEACH GROUP LIMITED
Rhys Howells
Telephone: 07798767377
Email: Rhowells@eteach.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- None
- System requirements
-
- Supported browser
- Internet connection
- Valid license
- Active user account to access the portals
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Critical items - acknowledged within 60minutes, targeted resolution time 2 business hours
Minor items - acknowledgment within 4 business hours, targeted resolution time within 2 business days
Trivial items - acknowledgment within 4 business hours, targeted resolution time within 4 business days - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
-
We use a 3rd party chat tool which has been certified as WCAG 2.1AA compliant
Keyboard navigation: all aspects of chat and the chat menus can be accessed using a keyboard without requiring a mouse or trackpad.
Color contrast: all text in the chatbox is clearly visible. - Onsite support
- Yes, at extra cost
- Support levels
-
Each client has a dedicated customer success manager to help and assists with all aspects of our products, from training to hand holding through go live and dedicated account reviews to ensure you maximize the return on investment.
Our customer success team is supported by a dedicated in house IT development team with strict SLA's in place. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We provide full training and onboarding support via a dedicated customer success manager. Licensed customers have access to an online training solution and self help module.
Regular customer reviews are held to ensure customers maximize their use of the systems. - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Detailed reporting in CSV format is available to all users. Customers are advised to download all data required before contract ends.
- End-of-contract process
-
Customers are advised to download all data required before the end of the contracts. Once contract ends, all client access is removed and data is held for a defined period of time before being removed from all systems.
A reactivation fee is charged should a client reactivate their account within 3 months after terminating a contract to reinstate all data.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Our products are mobile optimized by design, all core features and functions are available on mobile and desktop portals. Some client customized features are not available on mobile through our platforms, however customers are advised on this and given the option to use online versions instead.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Admin portal for product administration and management
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- All core user interfaces have been tested to comply with WCAG standards. The SDLC includes testing protocols to ensure accessibility of all core functions continue to meet standards required.
- API
- Yes
- What users can and can't do using the API
-
Job aggregation and broadcasting internally and externally via our platforms.
All API's are supported by internal development and full documentation is available for client developers.
API's are secured by API keys and best practice encryption. - API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Clients can create and tailor the solution to their own individual hiring pathways.
Clients are in control of their own career sites which is used for employer branding and candidate attraction.
Scaling
- Independence of resources
- All resources are scaled in our datacenter using industry leading technology to ensure optimal user experience.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Our products comes with a complete suite of prebuild reports and dashboards.
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Our portal supports CSV reporting which is used for data extraction.
- Data export formats
- CSV
- Data import formats
- Other
- Other data import formats
- PDF & Word documents
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- SLA's are in place to guarantee a 99.999 % uptime availability of all critical infrastructure components.
- Approach to resilience
- Available on request
- Outage reporting
- Realtime email alerts and external monitoring software integrating with MS Teams and SMS alerts on all core system components and services.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
-
All products have multiple levels of user access. This is managed by each customer to conform with their internal policies.
System administrators require 2FA to access support interfaces. - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Datacenter ISO27001 Compliant
- Datacenter PCI compliant
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Essentials
- Information security policies and processes
- All ITIL recommended policies are in use, for example IT Risk register, change management, etc.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- An established change management process is in place, this includes critical steps such as, request made, senior management review and approval, once approved following SDLC. Managed using industry leading JIRA software.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Critical and security patches are applied within 14 days in compliance with internal policies. A monthly vulnerability review is undertaken and any critical items identified for immediate patching and / or hot fixes to products.
a 3rd party vulnerability tester is engaged to supply up to date risk assessment. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We have intrusion prevention systems in place. Alerts are sent in real-time to senior IT management. Established processes are in place to follow in the event of an intrusion. All staff members undergo regular training on best practice.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- We follow the ITIL process for incident management
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
Post COVID the trend towards online has accelerated in all aspects. We have adapted our software to support this need by for example integrating video interview with numerous platforms, direct into our software.
We offer innovative solutions to support customers with transitioning further into online solutions and the efficiency improvements that brings.
From the candidate side, our products have been developed with a strong emphasis on self service and offer a best in class end to end solution for both clients and their candidates. This ensures our clients have the best tools at their disposal to not only attract, but engage with possible future employees in the post COVID era. - Equal opportunity
-
Equal opportunity
We strongly believe in providing all possible candidates that apply to client roles through our platforms the best possible equal opportunity experience.
Our systems are designed with innovative features such as anonymizing candidate data at various stages of the recruitment process to ensure a fair and equal process for all applicants. All systems have built in equal opportunities monitoring and reporting enabled. These features are customer controlled and can be enabled or disabled as needed by a customer.
As an employer Eteach is an equal opportunities employer and have established policies and procedures in place to ensure our internal recruitment is done on a fair and equal basis without any discrimination.
Pricing
- Price
- £1,100 a licence
- Discount for educational organisations
- Yes
- Free trial available
- No