Getech Limited

Google Workspace (Education, Business, and Enterprise Editions)

Google Workspace is a suite of collaborative productivity apps that offer your organisation enterprise-grade features, including email, shared calendars, online document editing and storage, video meetings and more. We also offer archive licenses to provide access to a users data once their account has been archived at reduced cost.

Features

• Professional email with your company domain (Gmail)
• Streamlined communication and collaboration
• Real-time messaging and video conferencing for teams
• Collaborative editing of documents, spreadsheets and presentations
• Secure video-meetings and live-streaming for up to 100,000 participants
• Secure Cloud based storage and collaboration (Google Drive)
• Data Loss protection for email and files

Benefits

• Security and administrative controls
• Archiving and setting retention policies for emails and chats
• Data residency options for Google Workspace data
• Enterprise-grade access control with security key enforcement
• Advanced Protection Program for enhanced security
• Endpoint management for mobile devices (Android, iOS/macOS, Windows, ChromeOS, Linux)
• Track usage trends with audits and reports

£20.40 to £357.60 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

351314235831007

Contact

Richard Maclean
01473240470
gcloud@getech.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Google workspace is provided through the Google Cloud platform, offering high scalability and high resilience, which is already supporting more than a billion users worldwide. A a key Cloud platform provider Google has additional resources that are allocated to Workspace when demand requires ensuring they can support the largest requirements from customers.
• System requirements:
  • Supported OS: Android, iOS/macOS, Windows, ChromeOS and Linux
  • Supported Browser: Chrome, Safari, Firefox, Edge, Opera

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard; P1 - 4 Hours; P2 - 8 Hours; P3 - 24 hours; P4 - 24 Hours.; ; Enhanced and Premium support available upon request at additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/a
• Onsite support: Yes, at extra cost
• Support levels: The levels of support are Standard, Enhanced and Premium. The Standard support level is included with the license purchase, and Enhanced and Premium Support are priced based on number of users and period of coverage required.; We can provide a Technical Account Advisor Service (TAAS) at additional cost. TAAS includes: (a) guided support onboarding, (b) guidance on best practices for case handling, (c) management of technical support escalations, (d) reviews of operational and case metrics and (e) recommendations for training and optimisation of the Services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Getech services include Guided Setup, Onboarding and Training, at additional Cost
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Google provides the Google Takeout service which allows uses to extract (download) their data. Takeout provides the ability to extract (download):; Email; Documents; Calendar; Photos; YouTube Videos; Registration and Account activity; ; You can extract (download) this information in multiple ways, which the options being:; Download email link; Add to Google drive; Add to Dropbox*; Add to Microsoft OneDrive*; Add to Box*; *You will need an active account for these services extract (download) data.; ; The data extract (download) is available as a Zip or Tgz file.
• End-of-contract process: If Workspace Licenses expire and are not renewed the following changes will be applied to each user:; Users will lose access to core Google Workspace services, such as Gmail, Calendar, Meet, etc.; Users will still have access to Additional Google services, such as YouTube, Google Photos, and Google Ads.; The price of the licensing includes access to the service, but doesn't provide services for migrating away from Google Workspace. If the customer wishes to move away from Google Workspace, Getech can provide a service to ease this transition, at additional cost.; Google provides an archive user account license to maintain the user’s Google Workspace services data from core services, such as Gmail and Google Drive, and non-core services, such as Classroom, continues to be available to other users in your organisation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All Workspace features are the same between a desktop and mobile devices when accessing Google Workspace via a browser. All features remain the same when using the client edition, however visual differences may be apparent.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Workspace features multiple API's to support and enhance user features of the applications. These API's cover Files and Sharing, Gmail, Calendar and Admin SDK.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Google Workspace can be customised via Google Apps Script. The Google Apps Script tool can be accessed from Google Workspace apps including Docs, Sheets, Slides, and Forms.; Google enables an easy way for your users to find your Google Workspace services by creating custom URLs for each service, including Gmail, Calendar, Google Groups, Sites, and others; and supports custom addresses in both your primary and secondary domains.

Scaling

• Independence of resources: Google, one of the worlds largest Cloud platform providers, have suitable resource active to support any scale of requirement from customers without any impact to other customers or users using Workspace.

Analytics

• Service usage metrics: Yes
• Metrics types: Administrator of the organisations Workspace can view reports and log events in the Google Admin console. These metrics allow admins to: Examine potential security risks, Analyse Workspace users carbon footprint and use of collaboration, Diagnose configuration problems, track user access, Analyse administrator activity, Review how users create and share content. The metrics available allow admins to view domain-level data alongside, granular, user-level details through graphs and tables.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Google have their own Security Systems and Teams in place to manage Physical access to their Datacentres.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Google takeout
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Zip
  • Tgz
• Data import formats:
  • CSV
  • Other
• Other data import formats: Google Drive supports multiple formats such as: PDF/ZIP/RAR/MP3/MPEG/WAV/JPEG/PNG/BMP/DOC/XLS/PPT

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Proprietary

Availability and resilience

• Guaranteed availability: Google Workspace Covered Services to Customer (as applicable, the "Agreement"), the Monthly Uptime Percentage will be at least 99.9% in any calendar month (the "Google Workspace SLA").
• Approach to resilience: Available upon request
• Outage reporting: Goggle Workspace reports outages via the Workspace Dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Google provide both Password and Multi-Factor Authentication controls to the admin console. All admin console access is logged and can be reviewed by administrators or super administrators. Devices using ChromeOS and/or the Chrome Browser can use URL blocking to prevent access to restricted support URL's, prevent company credentials from being entered into unauthorised URL's, and prevent consumer accounts from being used to sign into Google services.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: 02/04/2024
• What the PCI DSS doesn’t cover: Getech uses a portal from a payment processor, which ensures we don't have direct access to a customers credit or payment card information. This means we don't collect or store any credit or payment card information, on any media, e.g. paper records, which removes the threat of this information being accessible at Getech.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Enhanced Disclosure and Barring Service Checks for required employees

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Google is one of the world's leading providers of cloud computing services, offering a range of products and solutions for individuals, businesses, and organisations. Google's cloud infrastructure is designed to be reliable, scalable, and secure, and to meet the highest standards of compliance and regulation.; Common compliance of Google Cloud Services are: ISO/IEC 27000 family of standards, which provide a framework for information security management systems; The Payment Card Industry Data Security Standard, which specifies the security requirements for processing, storing, and transmitting credit card information; The General Data Protection Regulation, which governs the protection and processing of personal data in the European Union.; Google has a dedicated team of compliance and security experts who work to ensure that Google's cloud infrastructure is compliant with the relevant standards and controls in each region and industry where it operates. Google also engages with independent third-party auditors who conduct regular audits of Google's data centres, infrastructure, and operations. This ensures that Google's cloud services and products are reliable, scalable, and secure, and that they meet the expectations and requirements of its customers and users.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Identify, Risk Asses, Plan, Develop, Preview, Verification, Reporting and Communication. Workspace updates are communicated via https://workspaceupdates.googleblog.com/, through a customers Google partner, and events which Google periodically run.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google’s vulnerability management approach is committed to security and compliance, that aims to identify, assess, and remediate any potential vulnerabilities in its cloud infrastructure and services, using the following:; Continuous monitoring and scanning of infrastructure and participating in vulnerability bounty programs;; Risk assessment: Google assigns a CVSS for measuring and communicating the severity of vulnerabilities, and prioritises the remediation based on their risk score and other factors;; Remediation and verification: Google has a dedicated team of security engineers who are responsible for remediation;; Reporting and communication: Google maintains records of all the identified and remediated vulnerabilities, and communicates these publicly.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Environmental Working Group (EWG), set up in 2018 to oversee sustainability and environmental issues, have developed our Carbon Reduction Plan (CRP). Our first Plan was published in 2022, followed by annual reports showing progress in our promise to limit and offset carbon emissions. We have pledged Getech to Carbon Neutrality by 2030 and Net-Zero by 2040, however, we’re exploring the possibility to become carbon negative and environmentally positive before this target, by storing more carbon than we emit, and actively tackling carbon levels beyond those caused by our business.; The EWG are currently looking into Gold-standard projects that help local and national communities, especially focusing on restoring natural habitats, planting trees, and researching sustainability technologies and solutions. We can support carbon storage projects in the regions of our customers, offsetting any business operations related to service delivery, and any Scope3 emissions from the production and operation of the computing hardware provided to that customer. Our current preferred partner is the Woodland Trust’s Woodland Carbon For Businesses programme.; Getech can fully consider the carbon footprint of any services or solutions put forward. For example, we can report on and offset the carbon footprints for the production and full life use of the any devices proposed, providing this detail on pre-dispatch reports and as part of MI provided to each customer. We use this detail to identify carbon savings across models, generations and services and show the offset services used to reduce a devices Carbon Footprint. For any services we supply, including those for Google services, we calculate the Scope3 emissions of delivering that service and can provide an offset, including transport, resource, and other service that may be required.; This year Getech has been independently awarded Ecologi’s highest Gold award for our Carbon Reduction Plan.

  Covid-19 recovery

  Getech is committed to creating and nurturing new talent. We currently have two apprentices in our team and we plan to increase this number as we grow our existing and future partnerships. We work closely with many educational institutions both locally and across the UK, looking for candidates and skillsets that would benefit the apprentice, the institution, and our company. We make sure that all apprentices are treated fairly, with the same benefits, and with the goal of full-time employment at the end of their apprenticeship. Getech evaluates student placements on a regular basis, and we are ready to work with members/customers placement teams to find suitable placements, internships, work-based projects or graduate experience programme opportunities. These will be designed to provide career-relevant work experience to enhance subject understanding, develop skills and improve the students’ career prospects as well as benefit the teams they will be working with. Many of our large partners, such as Lenovo, run UKI company-wide student work placement and graduate programmes, and they work with Getech to promote this to students of customer. These programmes usually last 12-months, open to degree level students and offers successful students the chance to apply their knowledge, experience, and learning, to make a positive difference in this fast-moving market. A variety of student placement roles are available, with potential candidates being interviewed with the possibility of becoming a valued member to that organisation. Getech identifies partners with significant social value commitments are assessed. For example, where end-of-life hardware is no longer reusable, we have partnered with the award winning RecyclingLives for recycling of non-reusable equipment to bare metals, supporting the circular economy. They have a comprehensive Social support programme including residential and employment programmes for the homeless, food redistribution services supporting charities, and HMP Academes to create employment opportunities.

  Tackling economic inequality

  Getech believe in nurturing new talent and building a bespoke plan of action to expand upon their skills to benefit the business but also to maximise the positivity and experience gained by the individual. We are already recognised as one of the top employers in our region, and we look to take on new employees as part of our growth focus, either experienced, related experience and/or apprenticeship/placements. These will cover account management/sales, accounting and administration and technical service provisioning, such as warehousing and configuration. Every new employee is provided with tailored training in the first 6 months of employment, to allow for settling in, probation and a full understanding of the role and employees wishes and skills. This will ensure full qualifications levels are reach in alignment to equipment manufacturer’s requirements, Getech’s professional service requirements, our quality-of-service commitments under ISO9001 and matched to their own personal drivers and career aspirations.; Currently Getech is supporting two Apprenticeships and has been so impressed with the experience and work ethics from these individuals, we will be offering them full employment at the end of their apprenticeships.; Getech has a broad spectrum of partners and solutions and we’re willing to include knowledge transfer and/or training programmes for all customers we work with. Within the first 3 months of any contract, to allow for a full understanding of the customer’s requirements and our portfolio, the Account Manager will work with the customer and our support teams to offer and define a bespoke programme of training, knowledge transfer and support. We are also willing to provide our Subject Matter Experts, who are experienced in multiple technologies, to organise and promote discussion groups focusing on new and emerging technologies and how our customers can benefit from these.

  Equal opportunity

  Getech is committed to a policy of equality and diversity, treating all employees and job applicants equally, promoting inclusion amongst the workforce and eliminating all forms of unlawful discrimination. We ensure no employee or potential employee shall receive less favourable treatment or consideration on the grounds of race, colour, religion, nationality, ethnic origin, gender association, sexuality, disability, marital status, or any other protected characteristic. Nor will they be disadvantaged by any conditions of employment or by Getech’s requirements, that cannot be justified as necessary on operational grounds.; Getech are committed to providing training for each employee tailored to their individual needs and aspirations in partnership with the Company’s requirements, offering additional support where necessary. This training is in support of enhancing the employee’s experience, and to support their journey within Getech as an organisation, and how they can achieve their goals.; Overall responsibility for the effective implementation and support of our policy is with Getech’s Management team, specifically with the board of directors. Everyone working at a managerial level is expected to act in full accordance with our goals, leading by example, and attaining and maintaining appropriate standards of behaviour within the teams they manage.; Getech is committed to the UK Governments Disability Confident scheme, which encourages employers to think differently about disability and take action to improve how they recruit, retain, and develop disabled people.

  Wellbeing

  Getech cares about the Mental Health and Wellness of our Employees and works with Health Shield, who are a leading provider of health and wellbeing services. Health Shield helps Getech Employees to: -Boost positive wellbeing by: Connecting with other people, Being physically active, Learning new skills, Giving to others, and Paying attention to the present moment. -Improve the quality of life and productivity by offering access to a range of health and wellbeing benefits, such as health screening, counselling, gym membership, dental care, and more. -Foster a culture of health and wellbeing within Getech and across our supply chains by providing training, resources, and support on topics such as mental health awareness, stress management, diversity and inclusion, and healthy lifestyles. Getech shares information and guidance with our employees through our Internal Wellness resource webpage which is available to everyone in the Getech family. This resource includes articles, advice and access to additional tools to support Wellness. All Getech Employees have access to the Health Shield’s App ‘Thrive Mental Wellbeing’. The app will offer tips, advice and goals to help employees with: Managing stress, including dealing and coping with work related stress; Managing anxiety, including promoting 13 ways to cope with anxiety, and spotlighting the self-kindness toolkit. Getech are also a Disability Confident member and promote awareness of neurodiverse conditions including Attention Disorders, including support and advice.

Pricing

• Price: £20.40 to £357.60 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Time limited trial of up to 30 days with all features available during the trial period.
• Link to free trial: https://support.google.com/a/answer/53926?hl=en

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.