Plentific

Plentific Platform

Centralise property operations across the Plentific Platform: AI-powered software-as-a-service repairs, maintenance, compliance and field service operating system for social housing, bringing collaborative teams, residents, vendor and well-established vetted contractor marketplace together with DLO, supply chain, resident portal, mobile app, asset registry and inspections for HHSRS, Decency, Voids and Awaab's Law.

Features

• Cloud-based, real-time reporting and predictive repairs analytics
• ISO/IEC 27001 compliant with MFA and 2FA
• REST API, webhooks, bi-directional integration, FSM and contractor web portal
• Native mobile apps with offline capabilities for field service
• AI-supported diagnostics, duplicate job detection and image capture
• Asbestos management, asset registry, stock condition inventory and surveys
• Realtime appointment booking, multichannel communications and notifications
• Automated dynamic optimisation of schedules for mobile workforce and DLO
• Compliance evidence for Awaab's Law, HHSRS, Decency, Voids
• Contractor delivery, supply chain orchestration, job management and workflow

Benefits

• Manage every repair on single platform for DLO and contractors
• Operational continuity, tenant safety and Awaab's Law compliance
• Procurement flexibility, supply chain and mobile workforce collaboration
• Diagnose, triage emergencies and dispatch the right contractor
• Centralise all work order management in a single platform
• Approval rules, invoice handling and procurement-compliant contractor property operations management
• Mobile working, dynamic scheduling, invoicing and DLO management for repairs
• Resident self-diagnostic tools, appointment booking and improved customer experience
• Inspection templates, condition surveys and HHSRS Decency Voids evidence
• Seamless integration, real-time reporting and end-to-end repairs automation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@plentific.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

351474609805814

Contact

Maxim De Cauwer
+44 330 808 9970
sales@plentific.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Scheduled maintenance may require minimal downtime. Any downtime due to planned maintenance will be communicated with the client in advance and performed out of hours.
• System requirements: Web-based and accessible via standard web browsers and mobile apps

User support

• Email or online ticketing support: Yes
• Support response times: We provide email, phone and web-chat support and we have SLAs in place. Our email first response time is 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: All standard live chat capabilities are in place, using a state-of-the-art web chat technology embedded into our platform. Our live chat first response time is 15 seconds.
• Web chat accessibility testing: N/A
• Onsite support: Yes
• Support levels: We provide email, phone and web-chat support and we have SLAs in place. Our email first response time is 24 hours. Our lost call rate SLA is set to 97% and our live chat first response time is 15 seconds. We offer a range of after-sales support, including client training through dedicated account managers. In addition, we work closely with clients to optimise their processes and provide support on best practice usage of the Plentific; system. We do regular account reviews and provide suggestions and/ or optimisations based on historical usage data.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: From the moment a client signs with us, we carefully guide them through the entire process until go-live. This includes support in the form of emails, and phone and video calls. We give clients templates on how to provide their data, including useful insights and consultation on how to make the most of Plentific. We assist clients with the upload of data to the Plentific platform. Our preferred method of importing this data is JavaScript Object Notation (JSON), via our bulk upload API. We have also made CSV available, however, this is deprecated for legacy customers. In addition, we consult clients on tasks and key stakeholder ownership, creating milestone templates in the process to help them with internal project management; organisation. We also provide clients with a test account to practise in preparation for training with their customer account managers. This gives clients the chance to raise integration related questions and present use cases.
• Service documentation: No
• End-of-contract data extraction: During offboarding, the ability to create any new objects (locations, work orders, etc.) would be disabled. Any ongoing works and invoices should be completed and paid via the normal methods. The client can export any data from dashboard reports and/or Advanced Analytics and download work order ZIP files (individually via the UI or in bulk at a cost). We can extract a raw JSON file of any other data as requested. When ongoing works are completed, access will be disabled and the account closed - we will keep; records of historic information inline with our data usage policy/obligations.
• End-of-contract process: During offboarding, the ability to create any new objects (locations, work orders, etc.) would be disabled. Any ongoing works and invoices should be completed and paid via the normal methods. The client can export any data from dashboard reports and/or Advanced Analytics and download work order ZIP files (individually via the UI or in bulk at a cost). We can extract a raw JSON file of any other data as requested. When ongoing works are completed, access will be disabled and the account closed - we will keep; records of historic information inline with our data usage policy/obligations. For any additional requests, professional services fees at the standard rate may apply.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Both mobile apps and the desktop web platform provide full core functionality including administration, configuration, user management, and operational tasks. Mobile apps are native on iOS and Android, supporting offline working with automatic data sync when connectivity is restored; desktop access requires an internet connection. The user interface is responsive on both platforms, automatically adjusting to device screen size for usability. Desktop/web access offers a richer interface suited to full administration and detailed analytics, while mobile is optimised for field operatives needing on-the-go access and job execution.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The user interface, including the service interface, is designed by a dedicated Product Design team that ensures compliance with modern UX, UI, and accessibility principles.; ; Plentific also provides a comprehensive versioned RESTful API, documented publicly at https://dev.plentific.com
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Internal testing
• API: Yes
• What users can and can't do using the API: Plentific provides a comprehensive versioned RESTful API, documented publicly at https://dev.plentific.com. The API supports standard JSON data formats and includes webhook support for real-time notifications covering key product functions. API versioning ensures backward compatibility, with new versions released only for breaking changes; non-breaking changes are added without disruption.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can fully self-configure the platform with no-code tools.; Business users can manage roles, permissions, job types, and operative skills. Administrators define operative eligibility for specific job types and fully customise job categories. User roles include tiered admin access for system configuration, approvals, and operational oversight. Custom data fields can be added at work order and asset/property levels, usable in workflows and reporting. Resident facing software has a contact management system.

Scaling

• Independence of resources: Plentific employs a scalable, cloud-native architecture hosted on AWS with multi-tenant support designed for high concurrency. The platform automatically scales resources (auto-scaling) to manage peak loads efficiently without performance degradation or impact on users. A dedicated engineering team continuously monitors system performance and API responsiveness.

Analytics

• Service usage metrics: Yes
• Metrics types: Plentific provides real-time, interactive dashboards and automated reports covering service and usage KPIs. Usage data is accessible on a user level, allowing to report on user performance and decision-making.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: The client can export any data from dashboard reports and/or Advanced Analytics and download work order ZIP files (individually via the UI or in bulk at a cost). We can extract a raw JSON file of any other data as requested.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Plentific will use reasonable endeavours to meet Service Availability of 99.50%. Scheduled maintenance will be limited to outside of UK business hours following rigorous change management process. Plentific will endeavour to give customers at least 1 week notice of any planned maintenance that may affect availability, performance or functionality of the services.
• Approach to resilience: We follow a micro service architectural design with our platform hosted across multiple data centres following best practice fault tolerance and capacity management patterns for all layers of application suite. We also rely on high resilient modes with our upstream providers.
• Outage reporting: We have a status page, status.plentific.com which maintains uptime and historical outage details. Users can subscribe to it.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: We also maintain an API interface.
• Access restrictions in management interfaces and support channels: We follow robust JML processes implementing privilege of least access using RBAC. Access to management and support interfaces are controlled by single sign on with MFA, conditional access policies and device hygiene checks. Additionally, all accesses require the use of zero trust VPN.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a full suite of information security policies in place in line with ISO 27001 certification requirements governed by ISMS and appropriate security personnel.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: It is governed by a company wide change management process that covers the change lifecycle from development, testing/QA and multi environment release. Within the boundaries of this process risk assessment, architectural review, impact analysis including security controls and peer review are captured and audited. All significant changes must pass through appropriate CAB. This process is reviewed and evidenced by ISO 27001 auditor on an annual basis.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We conduct regular exposure and vulnerability scanning for both the platform and enterprise estate using a mixture of paid and open source tooling. We have internal SLAs to resolve critical and high vulnerabilities within 7 days of detection using automated patch management and / or dedicated tickets where required. We obtain up to date intelligence data from our security partners and open source feeds.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We instrument all relevant platform and enterprise systems to ship audit and security event information to a cloud based SIEM service, which is monitored by a third party 24/7 SOC providing MDR and threat intelligence services. All suspicious findings are escalated to our core security team and further review and action without undue delay.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an incident management policy / process back by specific run books. Appropriate contact information is provided to the users at the start of relationship for them to report any potential incidents for us to deal with it appropriately. All incidents are logged and reviewed for continuous improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Monday 14 February 2022
• What the ISO/IEC 27001 doesn’t cover: All our operations is covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6352746c-fd7f-41d4-a5be-fbc3ed472ef0
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A2ee3f0c-9510-4fc6-a96e-911705d9d609
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@plentific.com. Tell them what format you need. It will help if you say what assistive technology you use.