Kiteworks Europe AG

Kiteworks Private Data Network

The Kiteworks Private Data Network provides a comprehensive platform to secure, control & monitor all key data exchange channels. This includes email (data & attachment), secure file sharing, autonomous transfer/MFT, API, SFTP, secure web forms, virtual data rooms / collaboration and more.

Features

• Comprehensive Data Exchange Platform (all key channels)
• Granular RBAC & ABAC Capabilities
• Secure File Transfer & Collaboration with Secure Data Forms
• Pre-Hardened, Market-Leading Secure Platform
• Managed File Transfer (Automation) Server & Client
• Secure Email Protection Gateway for Comprehensive Email Control & Security
• Secure APIs for integration into existing business workflows
• MCP based AI integration for integration with AI technologies
• Secure AI Data Gateway to protect data exposed to AI
• Granular audit log for complete visibility

Benefits

• Includes access via Mobile App, Web Inteface, Plugins & more
• Flexible deployment, to fit any customer deployment need
• Comprehensive, intuitive, easy to navigate interface
• Cloud, On-Prem, Air-Gap & Hybrid Deployment Models
• Pre-hardened, black box appliance with baked in security
• Ability to consolidate multiple technologies
• 24/7/365 Technical Support
• Scalable deployment design to support customer growth
• Designed in line with key compliance standards
• Provides full visibility of data exchange transactions

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.gcloud@kiteworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

351582404420883

Contact

Phillip Wittek
+ 44-20-3398-6958
sales.gcloud@kiteworks.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Kiteworks can operate standalone as a secure data exchange platform for multiple communication processes (including file transfer, data forms, collaboration, automation). Other key channels (for example, email) integrate with existing key mail services (eg, exchange) in order to add comprehensive tracking, control & security to existing mail processes.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Kiteworks deployments support AWS or Azure based Cloud deployments, or Vmware, Hyper-V or Nutanix for on-premise deployments. For customer hosted models, the customer is responsible for provisioning the required hypervisor and associated infrastructure. In the Kiteworks hosted model, Kiteworks can operate in IaaS or PaaS. In IaaS or PaaS models, Kiteworks manages the infrastructure reducing the technical load on the customer.
• System requirements:
  • Outlook version 2010 or higher required for the Outlook Plugin
  • On-premise supports Hyper-V, VMware ESX, and Nutanix.
  • Authentication services are owned & managed by the customer.
  • HTTPS port 443 with TLS 1.1/1.2/1.3 required for all services.
  • Latest browsers (Edge, Chrome, Firefox, Safari) required for OWA/Gmail.
  • For the customer hosted model, AWS or Azure is required
  • Mobile apps require iOS 13 or Android 8 and higher
  • Microsoft Exchange or SMTP relay required for customer owned relaying.
  • Kiteworks Desktop Client requires macOS 10.10+ or Windows 8.1+.

User support

• Email or online ticketing support: Yes
• Support response times: Depending on priority (business impact × severity), Kiteworks support follows these maximum response times for its entire product portfolio:; ; P0 (Critical): 4 hours, 24/7 including weekends and holidays; P1 (High): 8 hours, 24/7 including weekends and holidays; P2 (Medium): Appropriate resources will be assigned during regular business hours (in customers location), Monday to Friday; P3 (Low): Best effort, appropriate resources will be assigned during regular business hours (in customers location), Monday to Friday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24/7 Support via ticketing system, email or phone; ; Standard / Enterprise Support Response times:; Critical Priority: 4h; High Priority: 8h; Medium and Low priority: Assigned and investigated during regular business hours; ; Premium Support Response Times:; Critical Priority: 1h; High Priority: 2h; Medium Priority: 4h; Low Priority: 12h
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Kiteworks Customer Success Team can provide on-site or remote training to the customers administrators, in addition to help guides & video training material. These training sessions can be bespoke to the customers use case to assist with onboarding. In addition, support is provided with developing custom help guides for the customers users.; ; Admin & user documentation is also available pre-built and out of the box.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video based training material / .mp4
  • Word
  • PowerPoint
• End-of-contract data extraction: Data on the Kiteworks platform remains under the customers ownership at all times. Should the customer wish to extract their data from the platform, data owners can do this at any time up until the license expiration by simply logging into the platform and downloading their available data via HTTPS, SFTP or via the available plugins.
• End-of-contract process: A customer has their own dedicated Customer Success Manager (CSM) who checks in on a regular basis. When the customer nears the end of their contract, Kiteworks will provide a renewal quotation and the account manager / CSM will discuss with the customer whether they wish to renew their contract or not. If the customer wishes to end their contract the customer has the functionality to export all data themselves.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Kiteworks mobile app is designed to provide light, intuitive application in order to support users to utilize secure email & secure collaboration directly from mobile devices. The mobile app supports at-rest encryption and operates utilizing a secure container to ensure that downloaded data is protected even if the mobile device is lost or stolen.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Kiteworks supports usage of the platform via mobile apps, Outlook plugins, desktop sync clients and also directly via the web browser in addition to CLI & autonomous interactions. This ensures and supports a multitude of ways to interact with the Kiteworks platform, supporting the most intuitive approach base don user need and use case.
• Accessibility standards: EN 301 549
• Accessibility testing: Kiteworks conforms to EN 301 549 with regards to interface accessibility and this has been designed & tested in line with the Kiteworks development standards & processes.
• API: Yes
• What users can and can't do using the API: Kiteworks supports users to build custom integrations via use of the Kiteworks Secure REST APIs. These APIs are not mandatory, and the system can be utilized without users developing their own custom applications. When used, these APIs allow the customer to build their own custom applications & integrations to leverage the Kiteworks secure exchange processes.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Kiteworks supports extensive customisation in the following ways:; ; - Administrators & product owners can create fully customized applications and integrations utilizing the Kiteworks Secure APIs; - Administrators & product owners can customize the branding on the Kiteworks portal to reflect the customers own corporate image.; - Help documentation can be customised to be specific to the customers use case.; - Email notifications can be customised to be specific to the customers use case.

Scaling

• Independence of resources: Kiteworks is deployed as a scalable solution, scaled based on customer need, demand & user count. Kiteworks provides real-time monitoring of system load and supports horizontal and vertical scaling.

Analytics

• Service usage metrics: Yes
• Metrics types: Kiteworks provides a variety of frequently used dashboards and flexible data export capabilities to assess how well the Kiteworks platform is being utilized within the organisation. This includes usage trends, user activity, top uploads, top downloads which can be filtered based on domain, user, application and exported to CSV.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Kiteworks is developed as a black box pre-hardened appliance. All customer data is encrypted at-rest with AES-256 bit encryption at two levels. Data is encrypted both on the block level and on the file level, and secure delete is also supported. Kiteworks also includes a WAF, IPS & IDS on every system.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Kiteworks supports data owners on the platform to retain full control of their data at all times. Kiteworks as an organisation does not have access to any customer data, and the customers data owners can access and export their data via the plugins, web interface or APIs in scope.
• Data export formats: Other
• Other data export formats:
  • ZIP
  • EML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Kiteworks supports any format of data to be uploaded

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: In the Kiteworks hosted model, Kiteworks supports hosting of the platform on the customers behalf leveraging AWS or Azure hosting services. The customer retains ownership & administration of the platform, and the platform requires that TLS 1.2/1.3 is in use at all times. Kiteworks also includes a WAF, IPS & IDS systems on all Kiteworks deployments.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Kiteworks inherets a 99,9% uptime guarantee from our third party hosting providers (AWS/Azure). For customer hosted or customer on-premise systems, availability is managed & owned by the customer. If Kiteworks fails to meet the Up-Time Commitment, Customer shall have the right, as Customer’s sole remedy for such failure, to receive Service Credits pro rata to the amount of time Hosted Services are unavailable, subject to the exclusions above, after Service Credits are claimed in writing by Customer and the corresponding unavailability is confirmed by Kiteworks with the hosting provider. By way of example, if such unavailability is for twenty- four (24) hours, Customer shall be entitled to Service Credits equal to 1/365th of fees applicable to an annual License Term. Service Credits will be applied to any amounts due from Customer or if no amounts are due, Kiteworks shall pay Customer an amount equal to the dollar amount of Service Credits within thirty (30) days following the month during which Service Credits are earned. Service Credits shall not be awarded unless claimed within fifteen (15) days following the end of the month during which the corresponding unavailability occurred.
• Approach to resilience: In the Kiteworks hosted model, Kiteworks is designed for resilience through redundant infrastructure deployment with mirrored servers across disaster recovery data centers using duplicate equipment and multiple internet feeds from different providers, high availability configurations supporting multiple instances in different locations with different IP addresses allowing seamless failover, and recommended architecture of three application database servers to maintain operations if one fails plus at least two file storage servers with replication between them to prevent data loss.; ; In the customer hosted model, Kiteworks can assist with redundancy planning via a distributed deployment.
• Outage reporting: In the Kiteworks hosted model, Kiteworks performs continous monitoring of all hosted systems via monitoring software and from the Kiteworks managed SOC. In the event of system outage, the customer is informed via phone/email and appropriate action taken. ; ; In the customer hosted model, the customer is responsible for system monitoring, which is supported via the common SNMP protocol.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Kiteworks customers maintain ownership of the administration & configuration of their deployed systems regardless of hosting model. Variable authentication methods are supported, including username & password, certificate based authentication (CBA), SSO (SAML / Kerberos), MFA (TOTP, email, SMS, RADIUS) and SSH key pairs for SFTP based access.
• Access restrictions in management interfaces and support channels: Kiteworks restricts access to management interfaces through role-based controls where users can only access information needed for their job function on a least privilege basis. The virtual hardened appliance cannot be accessed by users or administrators through SSH. For support access, Kiteworks support team requires explicit authorization from the customer before accessing the backend through platforms like WebEx, Zoom, Teams, or SSH. Administrator access to cloud services is managed with two-factor authentication, and all login activities of administrators and end-users are logged in the admin console for monitoring.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27017; ISO/IEC 27018; FedRAMP moderate ; FedRAMP high; FIPS 140-3; Cyber Essentials; Cyber Essentials+; Privacy Verified; SOC 2 Type II
• Information security policies and processes: Kiteworks follows comprehensive information security policies that define an organization-wide approach to systems and data protection, including policies on system design and development, system operation, internal business systems and networks management, and employee hiring and training, while implementing multiple layers of authentication, authorization, and encryption (AES 256 with optional FIPS 140-2 certification) to protect customer data on Kiteworks systems. These policies & procedures are regularly tested by the Kiteworks compliance organization.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Kiteworks implements a formal change management process that enforces separation of duties for critical changes to the hosting environment, including development, quality assurance testing, and vulnerability scanning before production releases. The platform uses an internally developed Server Release Management procedure that is stored in Confluence and reviewed at least annually. For confidentiality practices and commitments, Kiteworks has a formal process with designated personnel responsible for managing and communicating changes to users, related parties, and vendors.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Kiteworks has a comprehensive vulnerability management process that includes validation, ranking, and fix prioritization. The company performs internal vulnerability scans quarterly and conducts annual external penetration tests in addition to subscribing to security bounty programs. Remediation timelines are based on CVSS scoring: Critical (9.0-10) within 7 days, High (7.0-8.9) within 30 days, Medium (4.01-6.9) within 90 days, and Low (3.9) within 180 days. Security advisors are promptly notified of security warnings, recommendations, vulnerability resolutions, and security patches or updates.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Kiteworks employs comprehensive protective monitoring through automated systems that include real-time monitoring of all transactions with default triggers that alert administrators, quarterly internal vulnerability scans, annual external penetration tests, built-in antivirus, file integrity monitoring, host intrusion detection for unusual behaviors, anomalous behavior monitoring, and DoS protection via Fail2Ban and WAF, with quarterly reviews of access to the production environment and an incident management process to document and resolve security events. Any alert triggers a notification within the Kiteworks managed SOC, triggering an engineer to investigate.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Kiteworks has an established Incident Response Plan that includes procedures for handling incidents, with specific protocols for PII breaches requiring notification to customers within 24 hours of confirmation, review by legal, technical and executive teams, and proper reporting to authorities through defined channels. All incidents are documented and resolved through the incident management process, with the same retention policy applied to all incidents including PII disclosures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free Proof of Value (PoV) is available for the Kiteworks Private Data Network, enabling organisations to validate the value of the technology and the fit within the organisation.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Moss Adams Certifications LLC
• ISO/IEC 27001 accreditation date: Thursday 21 August 2025
• What the ISO/IEC 27001 doesn’t cover: Everything is covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 86181982-cb80-4c0a-8632-29ff12c29e68
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B5246f62-3c3a-40b8-b323-c32db486242d
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 27018
  • FedRAMP moderate
  • FedRAMP high
  • FIPS 140-3
  • Privacy Verified
  • SOC 2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Ensuring new workers are informed of their right to join a trade union
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales.gcloud@kiteworks.com. Tell them what format you need. It will help if you say what assistive technology you use.