CYBANETIX LIMITED

SentinelOne Endpoint Security Platform

SentinelOne Endpoint Protection unifies prevention, detection, and response in a single purpose-built agent powered by machine learning and automation. It provides prevention and detection of attacks across all major vectors, rapid elimination of threats with automated, policy-driven response capabilities, and complete visibility into the endpoint environment with full-context, real-time forensics.

Features

• Endpoint Prevention (EPP) stops malware, Trojans, hacking tools, and ransomware
• ActiveEDR responds at machine speed to autonomously contain damage
• ActiveEDR recovery provides remediation and rollback for Microsoft Windows
• Device Control for policy-based control of all USB device peripherals
• Vulnerability Management, for insight into apps with known vulnerabilities
• Remote Shell capability for direct endpoint access by incident responders

Benefits

• Centralised, simple to use cloud hosted management portal
• Deliver a consistent, synchronsied security policy across all endpoints
• Used advanced machine learning as opposed to static signatures
• Continually updated with new threat information
• Increased visibility across your entire estate
• Manage access to Applications and external storage media

£80 a device a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cybanetix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

351692548478755

Contact

Cybanetix Sales Team
020 8396 7442
sales@cybanetix.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • Supported on Windows, MacOS, iOS and Android
  • Access to the Central Management portal requires web broswer
  • Endpoints require Internet connectivity to remain up to date

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support is is provided as part of the license subscription
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support:; Web & Email; 9x5; Self Service Portal; Unrestricted Knowledge Base Access; ; Enterprise Support; Phone, Web, Email; 24x7x365; Self Service Portal; Unrestricted Knowledge Base Access; ; Enterprise + TAM; Phone, Web, Email; 24x7x365; Self Service Portal; Unrestricted Knowledge Base Access; Designated Account Manager; 5 Days Onsite Per Year
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon subscription to the service Cybanetix will provide customers with all information necessary (license keys, portal address, login credentials etc) to access their SentinelOne Management Portal.; ; Links to helpful guides covering elements such as setup and support, as well as access to knowledge base articles are all available via the portal.; ; Cybanetix can also provide bespoke/tailored training for this service subject to additional costs.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users' log data (up to 90 days) can be exported from the Management Portal in CSV and PDF formats. For greater log retention periods an external logging service such as a SIEM should be used.
• End-of-contract process: At the end of the service customer access to the SentinelOne Management portal will be switched off and all customer data will be deleted.; ; Customers should extract their data prior to decommissioning.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Access to the Management portal is via a web based graphical user interface. Once logged in, customers have full access to their service.
• Accessibility standards: None or don’t know
• Description of accessibility: Access to the Management portal is via a web based graphical user interface. Once logged in, customers have full access to their service.; ; End users can access the locally installed agent for the purposes of running of viewing current threat statistics and running scans on demand. Administrators are able to control and lock down user access to the local agent software from the management portal.
• Accessibility testing: No testing
• API: No
• Customisation available: Yes
• Description of customisation: A customers deployment can be tailored with specific endpoint security policies in accordance with their organisational needs.

Scaling

• Independence of resources: Customer instances of SentinelOne are completely separate.; ; SentinelOne is hosted within a public cloud environment, where scaling is automatic based upon service demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of devices protected; Number of Endpoints installed; Number of threats detected
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SentinelOne

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customer logging and event based data can be exported in CSV and PDF formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Access between client machines and the Management Portal utilises SSL encryption.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Target is 99.9% up time.
• Approach to resilience: The SentinelOne management portal is hosted within AWS public cloud and thereby benefits from the inherent levels of resilience built into AWS Cloud hosting services.; ; The SentinelOne local agent is completely autonomous will continue to provide full endpoint protection during an Internet outage/loss of connectivity to the Endpoint management console.
• Outage reporting: Real time service status information is published by SentinelOne.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The service supports implementation of Role Based Access Control (RBAC), allowing management access and permissions to be allocated on an administrative need/role basis.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 28/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: URM Consultant Services Ltd
• PCI DSS accreditation date: 12/01/2022
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • ISO27001
  • PCI DSS

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: Cyber Essentials, ISO27001, PCI DSS

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Information regarding Sentinel One configuration and change management processes are available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Not able to publish due to confidentiality
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Not able to publish due to confidentiality
• Incident management type: Supplier-defined controls
• Incident management approach: Not able to publish due to confidentiality

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Cybanetix is a carbon neutral company and takes active measures to reduce our carbon footprint. This includes investing in carbon reduction projects.

  Equal opportunity

  It is the aim of the Company to ensure that no employee or job applicant receives less favourable facilities or treatment (either directly or indirectly) in recruitment or employment on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation (the protected characteristics).

Pricing

• Price: £80 a device a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Product demo is available.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cybanetix.com. Tell them what format you need. It will help if you say what assistive technology you use.