GENERATION DIGITAL LIMITED

Workato – Enterprise Integration & Automation Platformn

Workato is a low-code/no-code integration and automation platform bridging cloud, on-premises and hybrid systems. It enables organisations to automate workflows, orchestrate data and applications, embed APIs, and deploy AI agents — delivering enterprise-grade connectivity, governance and speed for digital transformation.

Features

• Low-code/no-code workflow builder
• 1,000+ pre-built connectors
• Real-time data sync and orchestration
• API-platform & endpoint publishing
• AI agent (“Genies”) integration
• Event-stream and B2B/EDI support
• Custom connector and SDK support
• Role-based access and audit logs
• Cloud-native serverless runtime architecture
• Monitoring, analytics and diagnostics dashboard

Benefits

• Accelerate integration project speed
• Reduce manual process overhead
• Connect disparate systems seamlessly
• Embed automation across departments
• Empower business users and IT alike
• Improve data consistency enterprise-wide
• Increase operational agility and scalability
• Enhance governance and control
• Lower total cost of ownership
• Drive innovation with AI & orchestration

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

352127135475461

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Content workflow and management

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Workato acts as a central integration layer for thousands of applications, including SaaS (Salesforce, ServiceNow, Workday, Microsoft 365) and on-premises systems. It is not an add-on to a single service but extends the functionality of an entire enterprise application landscape.
• Cloud deployment model: Public cloud
• Service constraints: The core platform is a multi-tenant Public Cloud service. While the platform has a high guaranteed SLA, planned maintenance, which rarely causes downtime, is communicated in advance via the status page. Customers using the On-Premises Agent (OP-Agent) must ensure their local environment meets the minimum system requirements for the agent to connect securely. Custom connectors built with the Connector SDK require specific Ruby, Javascript, or Python skills.
• System requirements:
  • Standard web browser
  • Active internet connection required for cloud-based service consumption.
  • Valid Workato license or subscription
  • On-premises Agent requires compatible Java Runtime Environment.

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide the following support levels:; ; Onboarding; ; Customer success managers (CSMs): A dedicated partner familiar with your goals, helping you hit them with coaching, calls, and training.; ; Professional services: Additional consulting sessions for on-site training, digital transformations, custom integrations, and more.; ; Custom resources: From onboarding to feature tips, we can provide the right content at the right time to help answer your team’s questions and needs.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a wide range of onboarding services for clients including:; ; - Online training; - Onsite training; - Comprehensive user guides; ; Etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can export operational logs, recipes, configurations and integrations via admin interface or API. Full workspace export can be supported via export tools or via Workato support.
• End-of-contract process: At the end of the contract licences can be renewed or terminated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Browser-based interface enabling visual workflow builder (“recipes”), dashboard for monitoring, connectors configuration, API endpoint publishing, and embedded studio for business users and IT.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Workato conducts accessibility audits using screen-readers (NVDA, VoiceOver) and keyboard-only navigation. Its visual builder supports focus states, semantic labels and high contrast. Business users with assistive needs participate in pilot programs; results feed continuous interface improvements.
• API: Yes
• What users can and can't do using the API: Workato provides a full-cycle API management platform. Users can publish automations (Callable Recipes) as API endpoints, making them discoverable and consumable by other applications or third parties. They can use the API for triggering automations and passing data into a running workflow. Users cannot use the API to perform platform setup (e.g., managing billing or user accounts), as administrative functions are restricted to the web interface and separate Account Management APIs. The main limitation is that the API is primarily for executing or consuming the logic defined in the recipes, not for managing the creation/editing of the recipes themselves.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Workato offers extensive customisation across integrations, workflows and governance. Users can build or extend connectors using the Connector SDK, and create tailored workflows with custom triggers, actions, logic, scheduling and error-handling. Environment properties such as variables, lookup tables and templates can be defined, and recipe logic can be published as custom API endpoints. Organisations can embed Workato interfaces and bots into their own products, and fully customise roles, security policies, audit logging and workspace segmentation. Deployment pipelines for testing, staging and production can also be tailored. These capabilities allow both business and IT teams to adapt Workato to their exact requirements.

Scaling

• Independence of resources: Workato utilises a multi-tenant, cloud-native architecture with built-in autoscaling of its worker containers in the runtime environment. This ensures dynamic capacity allocation to process all jobs across all customers. We employ rate limiting on our APIs and platform access, alongside robust resource isolation, to prevent a "noisy neighbour" scenario where a spike in activity from one customer can degrade service performance for others. Continuous monitoring helps proactively manage capacity.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include recipe execution counts, success/failure rates, average latency, connector usage, API endpoint calls, workflow bottlenecks, error trends, user activity logs, and system health dashboards.
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Workato

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users do not typically store large data volumes directly within the Workato platform; data is transient and processed between connected applications. However, users can export: 1) Transaction logs and audit history via an optional add-on feature, streamed to an external destination like an AWS S3 bucket or an HTTP endpoint. 2) Automation recipes and their dependencies can be exported as distributable packages (ZIP files) for backup or migration purposes.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Workato offers a guaranteed 99.95% availability SLA for the core platform under Enterprise agreements. This excludes scheduled maintenance. If the guaranteed availability is not met in a given calendar month, customers may be eligible for service credits calculated as a percentage of the monthly service fee, as defined in the master subscription agreement. Workato uses continuous deployment methods to minimise downtime, with updates typically published without impacting user operation. In the rare event of unplanned downtime, information is published promptly to the public status page and directly to affected customers.
• Approach to resilience: Workato is built on highly resilient public cloud infrastructure, utilising multiple Availability Zones within a region. The platform employs an Active-Active architecture for redundancy, ensuring that services are distributed and can fail over automatically in the event of a zone or component failure. Critical data is replicated across these zones in near real-time. Our native auto-scaling capability ensures the platform can rapidly adjust capacity to handle traffic spikes, further enhancing resilience. The system includes built-in retry logic and robust error handling within the workflow engine itself to increase the resilience of customer-defined automations.
• Outage reporting: Workato reports outages through a public status dashboard which provides real-time updates on the operational status of all core platform services. Users can subscribe to this status page to receive email or SMS alerts for service interruptions, scheduled maintenance, and resolution updates. Additionally, Workato provides comprehensive audit logs and real-time operational dashboards within the platform that allow customers to monitor the health and status of their individual automations (Recipes) and job history, providing insight into any service-related issues affecting their workflows.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to all production management interfaces requires Multi-Factor Authentication (MFA) and is governed by the principle of least privilege and Role-Based Access Control (RBAC). Access is granted via approved workflows and continuously audited. Support channels are strictly controlled: support agents can only view customer data with explicit, time-bound consent from the customer, and access is logged and revoked automatically after the support period or issue resolution, maintaining a strong separation of duties.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Administrative access to Workato is authenticated through secure login using username and password, with optional enforced Multi-Factor Authentication (MFA) for additional security. Most organisations use identity federation via SSO/SAML with providers such as Azure AD, Okta, Google Workspace or OneLogin. Privileged actions are restricted by role-based access controls, and all admin logins and configuration changes are recorded in audit logs.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001/27701, SOC 1/2 Type II
• Information security policies and processes: Workato maintains a comprehensive set of information security policies aligned with standards like ISO 27001, SOC 2, and PCI-DSS Level 1. Policy oversight and enforcement are managed by the Chief Information Security Officer (CISO), who has high-level authorisation. Policies cover areas including secure development, access control, risk management, and incident response. Adherence is enforced through mandatory annual security training for all personnel, formal policy sign-off, regular internal and external audits, and continuous monitoring. Deviations are handled through a defined disciplinary process, ensuring enterprise-wide compliance and accountability.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All service components are tracked and managed in an inventory system. Changes follow a formal process: Request - Review (including peer review and security impact assessment) - Approval - Testing - Deployment. Critical changes are reviewed by a Change Advisory Board (CAB) and require security sign-off. Workato maintains separate development, staging, and production environments, ensuring all changes are thoroughly tested and assessed for security vulnerabilities and potential business impact before being deployed to the live service.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess threats using continuous automated scanning, internal security testing, and third-party penetration testing. Information is sourced from commercial threat intelligence feeds, public vulnerability databases (e.g., CVE), and a public Bug Bounty program. Critical vulnerabilities are prioritised and typically patched within 72 hours of validation. High-severity issues are resolved within 7 days, and medium/low issues are addressed within defined SLAs, adhering to industry best practices for timely remediation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Workato uses a centralised Security Information and Event Management (SIEM) system to aggregate and analyse platform, application, and infrastructure logs in real-time. Automated alerts are configured to detect security events, anomalous activity, and indicators of compromise (IoCs). Our 24/7 Security Operations Centre (SOC) triages alerts immediately. Response times are governed by strict SLAs, aiming for containment and eradication of critical incidents within hours, to minimise impact and ensure service integrity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Workato maintains defined Incident Response Playbooks for various common security and operational events. Users report service incidents via the public status page or through the support ticketing system. In the event of a confirmed security incident affecting customer data, notifications are made to the affected customer's designated contacts, following legal and contractual requirements. Public status updates and, where applicable, detailed post-incident reports (PIRs) are provided to ensure transparency and continuous improvement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free version provides limited access to core Workato features, including basic recipe building and selected connectors for evaluation. It excludes enterprise capabilities such as API management, advanced governance, custom connectors and high-volume automation. The free version is a time-limited trial, typically available for 14 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.