ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Dynamics 365 Immersion Experience
This service is an integral element of our Business Transformation Programme. It supports the development of a Business Strategy by educating our clients on key concepts of the Microsoft Dynamics 365 platform.
We cover the key elements for the design, configuration, deployment, and management of a Dynamics 365 Implementation.
Features
- Collaboration workshop for solution scoping
- Business Process Review to formulate transformation strategy
- Licensing Insights
- Collaborative discussions around business challenges,
- Starting the process for technical and business stakeholder change
Benefits
- Delivered by certified Dynamics 365 consultants
- Dynamics 365 Tech Education
- Details benefits of adopting modern Microsoft technology.
- Provide Insights into Agile Delivery Approach
- Fully immersive and interactive engagement across Teams.
Pricing
£900 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at john.loftus@aro.tech.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 5 2 5 4 1 1 4 5 5 1 8 2 2 5
Contact
ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
John Loftus
Telephone: 07545 929225
Email: john.loftus@aro.tech
Planning
- Planning service
- Yes
- How the planning service works
- The service will provide your organisation with the information needed to make key decisions to further migrate services and/or adopt other capabilities within the Microsoft suite of products, ranging from Azure to Microsoft 365 services.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft 365
- Microsoft Teams
- Microsoft Azure
- Microsoft Dynamics 365
- Microsoft Power Platform
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our standard response time is four working hours Monday-Friday 8 - 6pm.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- NA
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- 01 December 2023
- ISO/IEC 27001 accreditation date
- 07/11/2019
- What the ISO/IEC 27001 doesn’t cover
-
This certificate is valid for the following scope:
Provision of IT and Telecommunications Services (AV and Video Conferencing, Business Mobile, Cloud Telephony, Contact Centre, Cyber Security, Data Centre Services, Data services, IT, Software Development, Mobile Data) in accordance with the Statement of Applicability, version 1.0, plus Code of Practice ISO 27017:2015 on information security controls for cloud services and Code of Practice ISO 27018:2019 for protection of personally identifiable information (PII) in public clouds. - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- NHS Data Security and Protection Toolkit. ODS Code: 8J121
Social Value
- Social Value
-
Social Value
WellbeingWellbeing
To help us drive wellbeing and engagement throughout Arrow, we have dedicated Wellness Champions at each of our key sites – these are voluntary roles and act as a central point of contact for advice and guidance around the mental health and wellbeing of our people. They also help to drive the promotion and organisation of various corporate social responsibility initiatives across Arrow further driving engagement. A dedicated Teams channel is used to communicate, share, and promote these activities.
Each Champion has completed Mental Health First Aider training so that they are equipped with the necessary skills to fulfil this role. These courses run through MHFA England have also been attended by other members of the wider team.
The engagement of our people is paramount at Arrow, and we track this closely, currently sitting at 89% this places us in the upper quartile of all benchmarked organisations. In addition to our 2 main annual surveys, we also track the wellbeing and resilience of our people as well as our eNPS score monthly to ensure we keep a close temperature check on how they are feeling. Our current eNPS score is 52% which places us in the top 25% of organisations in our industry.
Pricing
- Price
- £900 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at john.loftus@aro.tech.
Tell them what format you need. It will help if you say what assistive technology you use.