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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Frama Rmail for Local Government
FRAMA (UK) LIMITED

Frama Rmail for Local Government

Frama Rmail is an email encryption service that plugs-in to your existing Outlook or Gmail solution. It allows you to encrypt sensitive or confidential information with a click, and ensures GDPR compliance in the dissemination of important data. It has a wealth of features designed to keep your data safe.

Features

  • Plugs in directly to your existing Outlook solution
  • Large files up to 1GB can be sent encrypted
  • Add a document for signing with no additional software
  • Add sidenote for named recipients when sending to multiple recipients
  • Limit the time the message is displayed for or auto-delete
  • Allow the recipient to reply encrypted with no extra software
  • Make attachments encrypted and uneditable (option)
  • Add a password for additional encryption (option)
  • Add your own signature to any encrypted message
  • Registered Receipt acknowledgement of all encrypted messages sent

Benefits

  • No additional passwords or downloads for sender or recipient
  • Simple, easy-to-use extension of current software
  • Ensures GDPR compliance via a verifiable audit trail
  • Provable receipt of delivery, reading, forwarding and alterations
  • Tracking record means no more 'I never received it'
  • Increases open rate as recipient notified email is registered
  • Prevents sensitive data falling into the wrong hands
  • Provides ability to send passwords safely and securely
  • Protects your data against GDPR for remote workers

Pricing

£350 to £500,000 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.west@frama.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 5 2 8 4 2 6 8 6 6 7 1 4 1 0

Contact

FRAMA (UK) LIMITED Richard West
Telephone: 01992451125
Email: richard.west@frama.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Frama Rmail is a plugin to your existing Outlook or Gmail solution to provide encryption, e-signatures, and enhanced security.
Frama Rmail can also connect to existing CRMs and databases via API.
Cloud deployment model
Private cloud
Service constraints
No constraints
System requirements
  • Existing email provider (Outlook, Gmail, for example)
  • Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 2 hours, 9am to 5:30pm Monday to Friday (excluding UK Bank Holidays)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessible through the Frama website. Users can web-chat directly to our service desk. If issue cannot be resolved via web-chat, escalation matrix is in effect.
Web chat accessibility testing
Not applicable
Onsite support
Onsite support
Support levels
For every contract, Frama provide an account manager who is the first point-of-call for all service enquiries or issues.
All incidents are evaluated against a 3-tier service escalation, rated:
Low: minimal impact on service; delay in messaging of less than 2 hours
Medium: some features or services unavailable but core functionality intact and messages being sent and received
High: impact on business; total failure of core functionality
Service provided is triaged against tiered impact levels. Escalation matrix and contacts is distributed to client upon commencement of contract.
Support available to third parties
No

Onboarding and offboarding

Getting started
Frama Rmail is designed to be user-intuitive with minimal training required. On-site or on-line training can be provided (additional costs may apply) on demand. User documentation is provided upon acceptance of contract.
Service documentation
No
End-of-contract data extraction
Not applicable - no data is stored at any time by Frama Rmail
End-of-contract process
Once contract is expired, Frama Rmail plugin is removed from customer's account. No further action is required.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
On a mobile device, messages can be sent via a browser upon access to the Frama Rmail portal, or by typing an extension onto an existing email address.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
A service, maintenance and default setting interface is available.
Accessibility standards
None or don’t know
Description of accessibility
Users can access the portal via any web browser. Internet connection is required.
Accessibility testing
None.
API
Yes
What users can and can't do using the API
Frama Rmail can connect to existing systems via API for an integrated service and improved workflows - for example, to SalesForce.
All API integration is upon request. Contact us for details.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
There are multiple features within Frama Rmail that can be configured to suit the needs of the organisation. These include:
* Branding - assign your company logo to every registered or encrypted email sent
* Keyword recognition to suggest encryption for sensitive data
* Encryption sending list - auto-encrypt any messages sent to a pre-defined email address or domain
All configuration can be performed by the user, or through our service desk.

Scaling

Independence of resources
The service scales with the system load. Additionally, there is a high performance sending environment available (automatic switch) to support bulk sendings.

Analytics

Service usage metrics
Yes
Metrics types
Automated warning is sent when your account reaches 10% of allocated Frama Rmail encrypted messages remaining.
Further warning provided when account reaches 5 messages remaining.
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
RPost

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Not applicable - no data is stored at any time by Frama Rmail.
Data export formats
Other
Other data export formats
No data to export - no data is stored
Data import formats
Other
Other data import formats
Not applicable - no data to be imported

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
AE256bit end-to-end-encryption
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
1. Certified PKI infrastructure
2. Elastic Block encryption

Availability and resilience

Guaranteed availability
Frama Rmail guarantees 99.9% availability for 24x7 service operation without Level 1 (total system failure / service inoperable) disruption, excluding scheduled maintenance windows. Planned and scheduled maintenance outages are limited to a specific window during off-peak hours.
Individual SLAs can be created between Frama and the customer upon request.
Approach to resilience
Available on request
Outage reporting
In the event of a failure of the service, bulletins are posted on social media and users are emailed within 2 hours of service interruption.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
Users need to be logged into their existing email prior to using the service.
Access restrictions in management interfaces and support channels
1. Anonymisation of data
2. No storage of any data or email content
3. Access restrictions and access logging
Access restriction testing frequency
At least every 6 months
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
05/11/2019
What the ISO/IEC 27001 doesn’t cover
Nothing.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
FIPS 140-2 Cryptographic Module Security

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Security policies and processes as per ISO270001 certification.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management not applicable.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
As per certification standards: SSAE No.18; Attestation Standards: Clarification and Recodification (AICPA, Professional Standards), which includes AT-C section 320
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
1. Detection via realtime performance monitoring system combined with multi-layer security infrastructure
2. Risk classification describes next steps (active information policy)
3. Any security incidents handled and closed as per security olicy
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
For any incident causing a disruption in the service, a pre-defined escalation matrix is in force.
Any user that discovers any issue with the solution or any of its components can contact our service desk via email or phone as per contract.
In the event of any incident causing a disruption or delay to the service, customers are informed via email with regular updates. For any incident escalated to medium or high status, incident reports are sent every 1-2 hours with updates, along with full incident report when issue is resolved.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

Frama Rmail supports organisations and businesses to manage and recover from the impacts of Covid-19 by providing enhanced security to adopted new ways of working.
With the need for social distancing and remote working now prevalent within the UK workforce, Frama Rmail ensures that companies are GDPR compliant even when working over unsecured networks. By allowing organisations and businesses to send encrypted and confidential data safely, securely and encrypted from even mobile devices, Frama Rmail protects your business from the security concerns of a remote workforce.
Workplace conditions are also enhanced as confidential information can be sent encrypted without printing.

Pricing

Price
£350 to £500,000 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Frama Rmail is available on a FREE trial for 30 days. During this trial period, all features are available, and there is no obligation to buy.
Link to free trial
Contact us for details

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.west@frama.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.