FRAMA (UK) LIMITED

Frama Rmail for Local Government

Frama Rmail is an email encryption service that plugs-in to your existing Outlook or Gmail solution. It allows you to encrypt sensitive or confidential information with a click, and ensures GDPR compliance in the dissemination of important data. It has a wealth of features designed to keep your data safe.

Features

• Plugs in directly to your existing Outlook solution
• Large files up to 1GB can be sent encrypted
• Add a document for signing with no additional software
• Add sidenote for named recipients when sending to multiple recipients
• Limit the time the message is displayed for or auto-delete
• Allow the recipient to reply encrypted with no extra software
• Make attachments encrypted and uneditable (option)
• Add a password for additional encryption (option)
• Add your own signature to any encrypted message
• Registered Receipt acknowledgement of all encrypted messages sent

Benefits

• No additional passwords or downloads for sender or recipient
• Simple, easy-to-use extension of current software
• Ensures GDPR compliance via a verifiable audit trail
• Provable receipt of delivery, reading, forwarding and alterations
• Tracking record means no more 'I never received it'
• Increases open rate as recipient notified email is registered
• Prevents sensitive data falling into the wrong hands
• Provides ability to send passwords safely and securely
• Protects your data against GDPR for remote workers

£350 to £500,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.west@frama.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

352842686671410

Contact

Richard West
01992451125
richard.west@frama.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Frama Rmail is a plugin to your existing Outlook or Gmail solution to provide encryption, e-signatures, and enhanced security.; Frama Rmail can also connect to existing CRMs and databases via API.
• Cloud deployment model: Private cloud
• Service constraints: No constraints
• System requirements:
  • Existing email provider (Outlook, Gmail, for example)
  • Internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 2 hours, 9am to 5:30pm Monday to Friday (excluding UK Bank Holidays)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible through the Frama website. Users can web-chat directly to our service desk. If issue cannot be resolved via web-chat, escalation matrix is in effect.
• Web chat accessibility testing: Not applicable
• Onsite support: Onsite support
• Support levels: For every contract, Frama provide an account manager who is the first point-of-call for all service enquiries or issues.; All incidents are evaluated against a 3-tier service escalation, rated:; Low: minimal impact on service; delay in messaging of less than 2 hours; Medium: some features or services unavailable but core functionality intact and messages being sent and received; High: impact on business; total failure of core functionality; Service provided is triaged against tiered impact levels. Escalation matrix and contacts is distributed to client upon commencement of contract.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Frama Rmail is designed to be user-intuitive with minimal training required. On-site or on-line training can be provided (additional costs may apply) on demand. User documentation is provided upon acceptance of contract.
• Service documentation: No
• End-of-contract data extraction: Not applicable - no data is stored at any time by Frama Rmail
• End-of-contract process: Once contract is expired, Frama Rmail plugin is removed from customer's account. No further action is required.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: On a mobile device, messages can be sent via a browser upon access to the Frama Rmail portal, or by typing an extension onto an existing email address.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A service, maintenance and default setting interface is available.
• Accessibility standards: None or don’t know
• Description of accessibility: Users can access the portal via any web browser. Internet connection is required.
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: Frama Rmail can connect to existing systems via API for an integrated service and improved workflows - for example, to SalesForce.; All API integration is upon request. Contact us for details.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: There are multiple features within Frama Rmail that can be configured to suit the needs of the organisation. These include:; * Branding - assign your company logo to every registered or encrypted email sent; * Keyword recognition to suggest encryption for sensitive data; * Encryption sending list - auto-encrypt any messages sent to a pre-defined email address or domain; All configuration can be performed by the user, or through our service desk.

Scaling

• Independence of resources: The service scales with the system load. Additionally, there is a high performance sending environment available (automatic switch) to support bulk sendings.

Analytics

• Service usage metrics: Yes
• Metrics types: Automated warning is sent when your account reaches 10% of allocated Frama Rmail encrypted messages remaining.; Further warning provided when account reaches 5 messages remaining.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: RPost

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Not applicable - no data is stored at any time by Frama Rmail.
• Data export formats: Other
• Other data export formats: No data to export - no data is stored
• Data import formats: Other
• Other data import formats: Not applicable - no data to be imported

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: AE256bit end-to-end-encryption
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: 1. Certified PKI infrastructure; 2. Elastic Block encryption

Availability and resilience

• Guaranteed availability: Frama Rmail guarantees 99.9% availability for 24x7 service operation without Level 1 (total system failure / service inoperable) disruption, excluding scheduled maintenance windows. Planned and scheduled maintenance outages are limited to a specific window during off-peak hours.; Individual SLAs can be created between Frama and the customer upon request.
• Approach to resilience: Available on request
• Outage reporting: In the event of a failure of the service, bulletins are posted on social media and users are emailed within 2 hours of service interruption.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Users need to be logged into their existing email prior to using the service.
• Access restrictions in management interfaces and support channels: 1. Anonymisation of data; 2. No storage of any data or email content; 3. Access restrictions and access logging
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 05/11/2019
• What the ISO/IEC 27001 doesn’t cover: Nothing.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: FIPS 140-2 Cryptographic Module Security

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security policies and processes as per ISO270001 certification.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management not applicable.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: As per certification standards: SSAE No.18; Attestation Standards: Clarification and Recodification (AICPA, Professional Standards), which includes AT-C section 320
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: 1. Detection via realtime performance monitoring system combined with multi-layer security infrastructure; 2. Risk classification describes next steps (active information policy); 3. Any security incidents handled and closed as per security olicy
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: For any incident causing a disruption in the service, a pre-defined escalation matrix is in force.; Any user that discovers any issue with the solution or any of its components can contact our service desk via email or phone as per contract.; In the event of any incident causing a disruption or delay to the service, customers are informed via email with regular updates. For any incident escalated to medium or high status, incident reports are sent every 1-2 hours with updates, along with full incident report when issue is resolved.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  Frama Rmail supports organisations and businesses to manage and recover from the impacts of Covid-19 by providing enhanced security to adopted new ways of working.; With the need for social distancing and remote working now prevalent within the UK workforce, Frama Rmail ensures that companies are GDPR compliant even when working over unsecured networks. By allowing organisations and businesses to send encrypted and confidential data safely, securely and encrypted from even mobile devices, Frama Rmail protects your business from the security concerns of a remote workforce.; Workplace conditions are also enhanced as confidential information can be sent encrypted without printing.

Pricing

• Price: £350 to £500,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Frama Rmail is available on a FREE trial for 30 days. During this trial period, all features are available, and there is no obligation to buy.
• Link to free trial: Contact us for details

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.west@frama.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.