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Synanetics

Integration Services including Cloud Hosted Integration Engines

Synanetics' next-generation cloud-hosted integration engine offers seamless connectivity and data flow between disparate systems and applications using open-standards (HL7 FHIR etc) and micro-services. It provides scalability, flexibility, and ease of deployment. Our highly experienced, expert team also offers services to build interfaces and support operations across all 3rd party platforms

Features

  • Strategy - we will help develop your integration strategy
  • Architecture - we will advise on architectural approach
  • Delivery - resources to test and deploy
  • Support - 24x7x365 support services
  • Project management - we offer an agile approach
  • Documentation - all projects fully documented
  • Training - range of training approaches is available

Benefits

  • Next generation, cloud native integration engine
  • Reduces infrastructure costs by offering efficient data storage
  • Reduce infrastructure costs. Efficient data storage and simple fast installation
  • Simplify administration and operations by moving to a managed service

Pricing

£6,000 to £6,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.cook@synanetics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 5 2 8 7 2 4 9 6 5 9 8 1 8 2

Contact

Synanetics Paul Cook
Telephone: 07570576534
Email: paul.cook@synanetics.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
All systems used by an organisation -
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Any specific requirements will be identified during the discovery phase

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times depend on the priority of the request: Emergency: 1 hr anytime High: 1hr 9am-6pm weekdays Normal: 1 working day Low: 1 working day. Support is offered as a 24x7x365 service
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We offer a fully managed service desk and ITIL service management package. All customers are assigned a technical account manager who is accountable for the delivery of the service. We offer a single standard level of support. This provides access to 24x7 using a variety of contact mechanisms. The priority of support issues is determined by our customers and we measure our response and resolution times of requests and incidents. Performance indicators are reported back to our customers through monthly service review meetings. Our standard service package can be tailored to individual requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Having established a project board, the Synanetics team will build upon the initial planning and discovery work with expert project and technical teams. The next step is to produce process maps that identify the "as is" and "to be" states. Use of sandpit and test environments will enable User Acceptance Testing and if the service is being offered as a migration project, a period of parallel running is likely to be agreed. Each sprint will conclude with sharing of documentation and the best training approach will be agreed and the training delivered.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All logs can be exported into an agreed format - often without Synanetics' input. Should a customer require assistance with the process, we will offer services to extract the data into a suitable agreed format.
End-of-contract process
Our hosted and managed, cloud based Integration Engine is provided as a subscription service and can be switched off at the end of the contract. Our support services are agreed annually and can be terminated at contract break points.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Test
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Test
API
Yes
What users can and can't do using the API
Authorised users are able to configure and manage the platform using the API, including managing continuous integration and all operational management requirements.

The platform enables the creation and management of new application APIs as part of implementing an Service Oriented Architecture (SOA), utilising a MicroServices architectural approach.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Typically we offer our service from Google Cloud Platform (GCP). GCP employs robust resource management to ensure users are not adversely affected by other users. GCP dynamically allocates resources based on need, scaling infrastructure horizontally to accommodate fluctuations in demand. Through features like auto-scaling and load balancing, GCP optimizes resource utilization and maintains consistent performance even during peak usage periods. Additionally, GCP's global network infrastructure and distributed data centers minimize latency and improve reliability, further enhancing user experience. Continuous monitoring and optimization enable GCP to effectively manage resource allocation and prioritize user workloads, ensuring reliable and responsive service delivery.

Analytics

Service usage metrics
Yes
Metrics types
Uptime, availability, error rates, response times (metrics provided upon customer need/request)
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Data at rest protection is a Google Cloud Platform core service offering
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Audit logs exported on administrator request - customer controls data export
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • SQL
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • SQL

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Services are typically hosted in Google Cloud Platform (GCP) - 99.5% availability is guaranteed. Solutions can then be architected to support higher levels of resilience which allows for higher levels of service availability; service credits can then be negotiated into the support agreement.
Approach to resilience
Synanetics takes full advantage of Google Cloud Platform's (GCP) value added features to ensure that solutions can be deployed in fully fault-tolerant and resilient manner.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Role Based Access Control
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We follow and apply GDPR, ISO, CIS & NIST standards
Information security policies and processes
ISO, NIST, GDPR

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes are subject to board approval and tracked using robust change management and audit process
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Active scanning on all infrastructure and application components; findings are prioritised according to levels of severity. Patches can be deployed within hours.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Active monitoring on the infrastructure, alerts are dealt with upon receipt. Response is according to documented security governance processes. Response will be handled within published severity guidelines.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Users can report and classify severity of incidents, either via the web-based ticketing system, by email or by phone. Incident reports are provided to meet customer requirements (both in format and cadence).

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality

Fighting climate change

Synanetics is committed to achieving Net Zero emissions by end of financial year 2040. Synanetics is a knowledge business; it has no manufacturing, distribution or retail operations. All staff are home-based and we have no vehicle fleet. We have no staff catering services and no International operations. Our sole office location is in Leeds city-centre, 5 minutes’ walk from the mainline station. All staff are encouraged to use the train when attending the office. All employees are given home based contracts and in person meetings are held on an exceptional basis, minimizing travel. Our landlord employs Ashdown Phillips & Partners as facilities management provider and that business ensures that environmental issues are at the heart of their operation. Ashdown Phillips are Planet Mark Accredited, Living Wage Accredited and are members of the Better Buildings Partnership. Their teams have won numerous sustainability awards which include: Green Apple, SCEPTRE and CSR Awards. Wherever possible, our staff deliver their work remotely; less than 1% of all of our chargeable engagements require in person meetings. Typically, our projects utilise public cloud infrastructure, with Google Cloud Platform (GCP) being our preferred provider; alternatively Microsoft Azure is chosen. Both of these global corporations have published commitments to be carbon neutral or carbon negative by 2030 (Google: https://sustainability.google/operating-sustainably/net-zero-carbon Microsoft: https://www.microsoft.com/en-us/corporate responsibility/sustainability/report) and so, by taking the active decision to supply our services using these infrastructure offerings, Synanetics is able to ensure that the most power intensive and therefore carbon intensive elements of our business operations are addressed and reduced. Ultimately, Synanetics already has a very small carbon footprint, but our focus on measures which minimise levels of carbon production mean that we will be Net Zero by 2040 at the latest, but an earlier date of Net Zero by 2030 is achievable as a stretch target.

Tackling economic inequality

Synanetics is a Small and Medium Sized Business (SME) and we recognize that our ability to make significant contributions to the themes around Tackling Economic Inequality are necessarily constrained by our size. As a knowledge business designing and supporting solutions used across NHS customers, all job roles demand high-levels of education, knowledge and experience of programming and high levels of demonstrable problem solving abilities so that the engineering principles which deliver the company’s ongoing success are maintained as we expand. The majority of our solutions are delivered as hosted and managed services, using either Google Cloud Platform (GCP) or Microsoft Azure and therefore we do benefit from the industry leading commitments and behaviours which these global corporations enshrine in their corporate ethos. However, we clearly understand that we need to be pro-active and can confirm that our business is committed to the concept of behaving as a good corporate citizen; therefore we embrace issues pertaining to social value. Synanetics continued growth and expansion by definition supports new businesses, creates new jobs and develops new skills. Our ongoing appraisal process, together with a culture of continuous professional development, means that our clear ambition is for employees to expand their knowledge and experience, which in-turn drives our ability to meet and exceed customer expectations. With regards to the Real Living Wage (as specified by Living Wage foundation) Synanetics can confirm that all of our roles pay significantly more than these rates. Because of the size and scale of Synanetics operations, it is fundamentally important that ongoing focus on the viability of our projects is maintained throughout the life of the contract. All projects are reviewed on a monthly basis and so, should the resources planned and allocated to a project fall out of expectations, it will be reported, managed and rectified.

Pricing

Price
£6,000 to £6,000 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.cook@synanetics.com. Tell them what format you need. It will help if you say what assistive technology you use.