Integration Services including Cloud Hosted Integration Engines
Synanetics' next-generation cloud-hosted integration engine offers seamless connectivity and data flow between disparate systems and applications using open-standards (HL7 FHIR etc) and micro-services. It provides scalability, flexibility, and ease of deployment. Our highly experienced, expert team also offers services to build interfaces and support operations across all 3rd party platforms
Features
- Strategy - we will help develop your integration strategy
- Architecture - we will advise on architectural approach
- Delivery - resources to test and deploy
- Support - 24x7x365 support services
- Project management - we offer an agile approach
- Documentation - all projects fully documented
- Training - range of training approaches is available
Benefits
- Next generation, cloud native integration engine
- Reduces infrastructure costs by offering efficient data storage
- Reduce infrastructure costs. Efficient data storage and simple fast installation
- Simplify administration and operations by moving to a managed service
Pricing
£6,000 to £6,000 a unit a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 5 2 8 7 2 4 9 6 5 9 8 1 8 2
Contact
Synanetics
Paul Cook
Telephone: 07570576534
Email: paul.cook@synanetics.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- All systems used by an organisation -
- Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
- Any specific requirements will be identified during the discovery phase
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response times depend on the priority of the request: Emergency: 1 hr anytime High: 1hr 9am-6pm weekdays Normal: 1 working day Low: 1 working day. Support is offered as a 24x7x365 service
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- We offer a fully managed service desk and ITIL service management package. All customers are assigned a technical account manager who is accountable for the delivery of the service. We offer a single standard level of support. This provides access to 24x7 using a variety of contact mechanisms. The priority of support issues is determined by our customers and we measure our response and resolution times of requests and incidents. Performance indicators are reported back to our customers through monthly service review meetings. Our standard service package can be tailored to individual requirements.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Having established a project board, the Synanetics team will build upon the initial planning and discovery work with expert project and technical teams. The next step is to produce process maps that identify the "as is" and "to be" states. Use of sandpit and test environments will enable User Acceptance Testing and if the service is being offered as a migration project, a period of parallel running is likely to be agreed. Each sprint will conclude with sharing of documentation and the best training approach will be agreed and the training delivered.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- All logs can be exported into an agreed format - often without Synanetics' input. Should a customer require assistance with the process, we will offer services to extract the data into a suitable agreed format.
- End-of-contract process
- Our hosted and managed, cloud based Integration Engine is provided as a subscription service and can be switched off at the end of the contract. Our support services are agreed annually and can be terminated at contract break points.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Test
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Test
- API
- Yes
- What users can and can't do using the API
-
Authorised users are able to configure and manage the platform using the API, including managing continuous integration and all operational management requirements.
The platform enables the creation and management of new application APIs as part of implementing an Service Oriented Architecture (SOA), utilising a MicroServices architectural approach. - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- Typically we offer our service from Google Cloud Platform (GCP). GCP employs robust resource management to ensure users are not adversely affected by other users. GCP dynamically allocates resources based on need, scaling infrastructure horizontally to accommodate fluctuations in demand. Through features like auto-scaling and load balancing, GCP optimizes resource utilization and maintains consistent performance even during peak usage periods. Additionally, GCP's global network infrastructure and distributed data centers minimize latency and improve reliability, further enhancing user experience. Continuous monitoring and optimization enable GCP to effectively manage resource allocation and prioritize user workloads, ensuring reliable and responsive service delivery.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Uptime, availability, error rates, response times (metrics provided upon customer need/request)
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Other
- Other data at rest protection approach
- Data at rest protection is a Google Cloud Platform core service offering
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Audit logs exported on administrator request - customer controls data export
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- JSON
- SQL
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- JSON
- SQL
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Services are typically hosted in Google Cloud Platform (GCP) - 99.5% availability is guaranteed. Solutions can then be architected to support higher levels of resilience which allows for higher levels of service availability; service credits can then be negotiated into the support agreement.
- Approach to resilience
- Synanetics takes full advantage of Google Cloud Platform's (GCP) value added features to ensure that solutions can be deployed in fully fault-tolerant and resilient manner.
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Role Based Access Control
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We follow and apply GDPR, ISO, CIS & NIST standards
- Information security policies and processes
- ISO, NIST, GDPR
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- All changes are subject to board approval and tracked using robust change management and audit process
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Active scanning on all infrastructure and application components; findings are prioritised according to levels of severity. Patches can be deployed within hours.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Active monitoring on the infrastructure, alerts are dealt with upon receipt. Response is according to documented security governance processes. Response will be handled within published severity guidelines.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Users can report and classify severity of incidents, either via the web-based ticketing system, by email or by phone. Incident reports are provided to meet customer requirements (both in format and cadence).
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Health and Social Care Network (HSCN)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
Fighting climate change
Synanetics is committed to achieving Net Zero emissions by end of financial year 2040. Synanetics is a knowledge business; it has no manufacturing, distribution or retail operations. All staff are home-based and we have no vehicle fleet. We have no staff catering services and no International operations. Our sole office location is in Leeds city-centre, 5 minutes’ walk from the mainline station. All staff are encouraged to use the train when attending the office. All employees are given home based contracts and in person meetings are held on an exceptional basis, minimizing travel. Our landlord employs Ashdown Phillips & Partners as facilities management provider and that business ensures that environmental issues are at the heart of their operation. Ashdown Phillips are Planet Mark Accredited, Living Wage Accredited and are members of the Better Buildings Partnership. Their teams have won numerous sustainability awards which include: Green Apple, SCEPTRE and CSR Awards. Wherever possible, our staff deliver their work remotely; less than 1% of all of our chargeable engagements require in person meetings. Typically, our projects utilise public cloud infrastructure, with Google Cloud Platform (GCP) being our preferred provider; alternatively Microsoft Azure is chosen. Both of these global corporations have published commitments to be carbon neutral or carbon negative by 2030 (Google: https://sustainability.google/operating-sustainably/net-zero-carbon Microsoft: https://www.microsoft.com/en-us/corporate responsibility/sustainability/report) and so, by taking the active decision to supply our services using these infrastructure offerings, Synanetics is able to ensure that the most power intensive and therefore carbon intensive elements of our business operations are addressed and reduced. Ultimately, Synanetics already has a very small carbon footprint, but our focus on measures which minimise levels of carbon production mean that we will be Net Zero by 2040 at the latest, but an earlier date of Net Zero by 2030 is achievable as a stretch target.Tackling economic inequality
Synanetics is a Small and Medium Sized Business (SME) and we recognize that our ability to make significant contributions to the themes around Tackling Economic Inequality are necessarily constrained by our size. As a knowledge business designing and supporting solutions used across NHS customers, all job roles demand high-levels of education, knowledge and experience of programming and high levels of demonstrable problem solving abilities so that the engineering principles which deliver the company’s ongoing success are maintained as we expand. The majority of our solutions are delivered as hosted and managed services, using either Google Cloud Platform (GCP) or Microsoft Azure and therefore we do benefit from the industry leading commitments and behaviours which these global corporations enshrine in their corporate ethos. However, we clearly understand that we need to be pro-active and can confirm that our business is committed to the concept of behaving as a good corporate citizen; therefore we embrace issues pertaining to social value. Synanetics continued growth and expansion by definition supports new businesses, creates new jobs and develops new skills. Our ongoing appraisal process, together with a culture of continuous professional development, means that our clear ambition is for employees to expand their knowledge and experience, which in-turn drives our ability to meet and exceed customer expectations. With regards to the Real Living Wage (as specified by Living Wage foundation) Synanetics can confirm that all of our roles pay significantly more than these rates. Because of the size and scale of Synanetics operations, it is fundamentally important that ongoing focus on the viability of our projects is maintained throughout the life of the contract. All projects are reviewed on a monthly basis and so, should the resources planned and allocated to a project fall out of expectations, it will be reported, managed and rectified.
Pricing
- Price
- £6,000 to £6,000 a unit a year
- Discount for educational organisations
- No
- Free trial available
- No