I-KONIC LIMITED

Citrix Cloud Transformation Services

I-KONIC recognises the complexities organisations encounter on their cloud journey. Our Citrix Cloud Transformation Service offers a proven approach guaranteeing success and delivering predictable outcomes. We empower customers to tailor their adoption pace according to their business needs, seamlessly integrating cloud services with existing infrastructure to create unified digital workspaces.

Features

• Strategise: Collaboratively identify and prioritise Citrix Cloud goals and challenges
• Define: describe a path forward for your Citrix Cloud strategy
• Plan: the short, medium and long term steps to success
• Assess: conduct assessments to understand your current environment and needs
• Design: your Citrix Cloud service tailored to your exact specifications
• Deploy: your new cloud service in accordance with leading designs.
• Monitor: Proactive analysis and monitoring of your Citrix Cloud service
• Mitigate: configure environment to mitigate security risks and prevent attacks.
• Optimise: evaluate and address user needs regarding your cloud service
• Customised methodology for precise Citrix Cloud problem-solving

Benefits

• Helps conceptualise a vision tied to your desired business outcomes
• Provides clear guidance on necessary cloud technologies and optimisation strategies
• Leveraging 24+ years of experience to achieve your desired results
• Creates a comprehensive blueprint for actionable implementation
• Your Cloud Service designed for scalability, business continuity and security.
• Integration with existing environment, phased roll-out aligned with business needs.
• Proactively adjusts and updates environments in response to evolving needs
• Leading practices in contextual access, networking, analytics, and application data.
• Recommend improvements to minimise issues and maximise adoption.
• Demonstrates results, while minimising risk and maximising positive business impact.

£544.00 to £1,440.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sean.russell@i-konic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

352874379923269

Contact

Sean Russell
01418105848
sean.russell@i-konic.com

Planning

• Planning service: Yes
• How the planning service works: Our Citrix Cloud Planning and Assessment programme acknowledges that transitioning to cloud workspace services isn't one-size-fits-all. We offer flexibility, allowing organisations to design their adoption strategy – whether all-in, service-by-service, or hybrid. Our service empowers clients to blend on-premises and cloud services seamlessly. We assess your cloud strategy, identifying dependencies for transitioning digital workspaces. Conducted by certified Citrix Cloud consultants, our service focuses on gathering requirements, assessing infrastructure readiness, and creating cloud transition roadmaps. We document risks and recommendations to enhance stability, security, and scalability, preparing you for future cloud design.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Citrix Cloud Service
  • Microsoft Azure
  • Amazon AWS
  • Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: I-KONIC offers a range of training options for customers in relation to their Citrix Cloud service ranging from instructor-led classroom, instructor-led remote, self-paced online, and consultant-led knowledge-share workshops and customised sessions. Training services are agreed with the customer depending on the design of their cloud service and in the case of knowledge-share sessions are customised according to the experience and skill set of the customer’s internal team. This is an extremely effective approach to ensure that customer staff understand any unique configuration aspects or customisations that have been incorporated into the cloud service design. Training is also provided via Training Guide Documentation and How-to Videos where appropriate.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: I-KONIC facilitates seamless cloud migration through meticulous planning and expert implementation. Leveraging insights from our assessment stage, we craft detailed service designs, including comprehensive implementation and migration plans. Our hands-on approach includes managed evaluations and Proof-of-Concept initiatives to mitigate risks and ensure alignment with objectives. ; ; Combining these insights with our implementation expertise guarantees a smooth transition to the chosen cloud service. Our unique hybrid approach empowers clients to manage and aggregate cloud services effortlessly. While the Citrix workspace control plane resides in Citrix Cloud, our services for virtual apps, desktops, mobility, secure access, and file sharing can be hosted on various platforms, including Microsoft Azure, AWS, or internal services. This approach offers unparalleled flexibility and the ability to migrate between cloud services seamlessly.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: I-KONIC LTD is dedicated to delivering high-quality cloud services, underpinned by rigorous performance testing and quality assurance throughout our Citrix cloud transformation methodology. As a Citrix partner, our consultants are vendor-certified and trained in industry-leading testing methodologies. We establish precise acceptance and success criteria aligned with customer requirements, ensuring accuracy and relevance. Our comprehensive QA services encompass Application testing, Operational Acceptance Testing, and User Acceptance testing, guaranteeing that the chosen cloud configuration meets performance benchmarks. This commitment to quality persists from onboarding through to ongoing service, future enhancements, and customisations, ensuring continuous excellence.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: I-KONIC offers customised support levels for Citrix Cloud Transformation Services, tailored to meet specific requirements and Key Performance Indicators (KPIs) defined by customers. Support arrangements, including Support Levels, Technical Account Management, and Cloud Support Engineers' availability, are agreed upon during initial planning stages. Costs are determined based on individual customer needs and chosen cloud configuration, ensuring alignment with Service KPI objectives. Our support levels range from ad-hoc standby services to comprehensive 24x7 managed services, depending on customer preferences. Additionally, our Cloud support encompasses user management, service management, and helpdesk support, with options available based on the agreed support model. We provide support for various Citrix Cloud software services, including Citrix Workspace Service, DaaS Service, Secure Browser Service, and more. Our support extends to associated Citrix workloads running in Microsoft Azure, Amazon AWS, and Google Cloud Platform.

Service scope

• Service constraints: No known contraints

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: I-KONIC provides a range of customised support offerings around their Citrix Cloud Transformation Services. These are tailored to specific requirements and arranged to meet the Key Performance Indicators (KPI) measured by customers. Service design and support definitions are agreed during initial planning phases, and include standard and out-of-hours response times that are aligned with the customer’s KPI objectives.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: I-KONIC provides a range of customised support levels around their Citrix Cloud Transformation Services. These are tailored to specific requirements and arranged to meet the Key Performance Indicators (KPI) measured by customers. Service design and support definitions are agreed during initial planning phases and include Support Levels, Technical Account Management, and availability of Cloud Support Engineers. Associated costs are proposed and agreed on a customer-by-customer basis to align with their chosen cloud configuration and Service KPI objectives. Support levels can range from ad-hoc standby services through to full 24x7 managed service depending on customer requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  I-KONIC's G-Cloud service provision aligns with the goal of fighting climate change by prioritising environmental sustainability throughout our operations. We leverage cloud-based technologies to optimise resource utilisation, minimise energy consumption, and reduce carbon emissions associated with traditional on-premises infrastructure. Additionally, our solutions promote remote work and collaboration, reducing the need for commuting and thereby lowering greenhouse gas emissions. We are committed to continuously improving our environmental performance and implementing eco-friendly practices across our service delivery

  Tackling economic inequality

  I-KONIC's G-Cloud service provision plays a role in tackling economic inequality by fostering economic opportunities and promoting inclusivity. Our initiatives focus on skills development, equipping individuals with the necessary tools and qualifications to succeed in the digital economy. By partnering with diverse suppliers and supporting small businesses, we contribute to a more equitable distribution of economic benefits. Our commitment to social responsibility extends beyond our core services, as we actively engage with stakeholders to identify and address socio-economic challenges within our communities.

  Equal opportunity

  I-KONIC's G-Cloud service provision is dedicated to fostering equal opportunity by championing diversity, inclusivity, and accessibility in the workforce. Our solutions are designed with accessibility in mind, ensuring that everyone, regardless of their background or abilities, can fully participate and benefit from our services. We advocate for fair and inclusive recruitment practices, providing opportunities for career advancement and professional development for all employees. By creating a supportive and inclusive work environment, we strive to eliminate barriers and create equal opportunities for everyone to thrive.

  Wellbeing

  I-KONIC's G-Cloud service provision prioritises the wellbeing of users and communities by promoting initiatives that support physical and mental health. Through our solutions, we facilitate remote work and flexible arrangements, promoting a healthy work-life balance and reducing stress. Our platforms provide access to resources and support networks, fostering a sense of community and connection. We are committed to continuously evaluating and improving the wellbeing impact of our services, ensuring that they positively contribute to the health and happiness of individuals and communities

Pricing

• Price: £544.00 to £1,440.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sean.russell@i-konic.com. Tell them what format you need. It will help if you say what assistive technology you use.