PRODYNA UK LIMITED

Interactive Apps, Bots, Workflows with communication services

Elevate Your Communication: Unlock the Power of Interactive Apps and Workflows using Azure Communication Services and Copilot Studio with PRODYNA expertise.

Our offering is designed to transform your communication landscape towards colleagues and customers through Interactive Apps and Workflows enriched with Microsoft Azure Communication Services — Chat, Audio, Telephony, Bots

Features

• Custom Interactive Apps
• Tailored Solutions
• User-Centric Design
• Copilot AI Assistance
• Communication Services
• Chat
• Telephony
• Audio
• Integration
• Enhanced functionalities

Benefits

• Tailored AI – driven Bot solutions
• Requirement Analysis
• AI Integration
• Legacy System Connectivity
• Customisation and Scalability
• User Experience Enhancement
• Monitoring and Support
• Training and Documentation
• UX/UI User-Friendly Design
• Interactive business logic for internal usage and customer interaction

£1,500 a user a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicholas.brash@prodyna.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

352901279367058

Contact

Nicholas Brash
07944856721
nicholas.brash@prodyna.com

Planning

• Planning service: Yes
• How the planning service works: Leveraging our expertise in interactive apps, bots, and workflows, we work closely with buyers to tailor solutions that seamlessly integrate with their business processes. Whether they require custom interactive apps or AI-driven bots, our team crafts solutions that prioritise user experience, efficiency, and scalability. We ensure that our solutions not only meet their immediate needs but also have the flexibility to adapt to future growth and changes in the business landscape.; ; Throughout the planning process, we emphasise communication and collaboration, working hand-in-hand with buyers to address any concerns and ensure alignment with their strategic objectives. Additionally, we provide comprehensive training and documentation to empower their teams to make the most of the new cloud-hosted services. Our commitment extends beyond the implementation phase, as we offer ongoing monitoring, support, and updates to ensure the continued optimal performance of their cloud-hosted solutions. With PRODYNA, buyers can trust that their implementation of cloud hosting or software services will be meticulously planned and executed to elevate their infrastructure to new heights of efficiency and connectivity.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As Kubernetes Training Partner as well as Kubernetes Certified Service Provider with recognized credentials from the Cloud Native Computing Foundation (CNCF) we combine a proven training program with extensive practical know-how to bridge the gap between theory and practice. All our trainings are conducted by Certified Kubernetes Administrators (CKA) and/or Certified Kubernetes Application Developers (CKAD) with active involvement in realising cloud native projects for our customers. The agenda, as well as the setup of the training, can be tailored to exactly meet your company's individual needs.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At PRODYNA, we facilitate seamless migration to the cloud or between cloud services by employing a structured and collaborative approach. Initially, we conduct a comprehensive assessment of the buyer's current infrastructure, identifying dependencies, performance requirements, and potential challenges. This analysis informs a tailored migration strategy, which may involve rehosting, refactoring, or rearchitecting applications to optimise their performance in the cloud environment.; ; Throughout the migration process, we prioritise communication and transparency, ensuring buyers are informed at every step and any concerns are promptly addressed. Our team works closely with buyers to execute the migration plan efficiently, minimising downtime and disruption to operations.; ; We also provide extensive training and support to empower buyer teams to navigate the new cloud environment effectively. Additionally, we offer ongoing monitoring and optimisation services to maximise the performance and cost-effectiveness of their cloud infrastructure.; ; By combining technical expertise with strategic planning and robust support, PRODYNA enables buyers to seamlessly transition to the cloud or migrate between cloud services with confidence and efficiency.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform (GCP)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At PRODYNA, we specialise in elevating the quality and reliability of your software products through our expert quality assurance and agile testing services. With our proven methodologies and dedicated team, we ensure that your applications not only meet but exceed industry standards and customer expectations. Our quality assurance specialists are adept at designing comprehensive test strategies tailored to your unique project requirements. From functional testing to performance, security, and usability testing, we leave no stone unturned in ensuring that your software performs flawlessly across all scenarios. In addition to our robust quality assurance practices, we embrace Agile testing principles to accelerate your time-to-market without compromising on quality. By seamlessly integrating testing into your Agile development cycles, we enable rapid feedback loops and continuous improvement, allowing you to adapt quickly to changing requirements and market dynamics. At PRODYNA, we understand the critical role that quality plays in the success of your software initiatives. That's why we are committed to delivering not just bug-free code, but exceptional user experiences that drive customer satisfaction and business growth. Together, we'll ensure that your applications are reliable, performant, and ready to conquer the market.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: PRODYNA provides maintenance and support services through the Development & Operations division. Inquiries from the customer will be accepted by PRODYNA via the web (24x7) and telephone at the defined support times (GMT). Requests are accepted in German and English, but PRODYNA documents them in English. Status reports from PRODYNA to the client are written in English. PRODYNA can support any infrastructure, application or requirement proposed.

Service scope

• Service constraints: NA

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependent on package purchased and SLAs agreed
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Compliant to international standards
• Support levels: 3 Support Levels - Silver, Gold Platinum - Service/response depends on level chosen and requirements. Standard costs - [Silver - £7500pa] [Gold - £25,000pa][Platinum - £60,000pa] - Costs indicative, the pricing will be customised depending on service required Both a technical account manager or cloud support engineer will be provided along with any other technical requirement at an extra cost Support means support by PRODYNA in the event of a malfunction in order to restore the normal operation of the application/infrastructure. Normal operation is understood as the possibility to use the application/infrastructure completely or with tolerable restrictions. Support does not include any changes (coding) to the application or infrastructure, if not required to restore normal operation, the software stack or the infrastructure of the client. The consulting services offered by PRODYNA are provided at a fixed price or time and material basis as a contract for work and services.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure, Google Cloud Platform, Amazon Web Services (AWS)

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV SÜD Management Service GmbH
• ISO/IEC 27001 accreditation date: 20/08/2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  PRODYNA is an equal opportunity employer and support companies to enable their staff.

Pricing

• Price: £1,500 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nicholas.brash@prodyna.com. Tell them what format you need. It will help if you say what assistive technology you use.