Solution Performance Group Ltd

Resource Management & Environmental Platform - Harmonic

Harmonic offers the capability to improve operational performance of built space, using SPG's unique offering which combines our app and platform.
Data is measured and corroborated from people behaviour, sensors, BEMS/BMS and other integrated technologies. Answering the BIG questions - how to save energy costs, improve engagement and reduce carbon.

Features

  • Monitoring real time Human Interaction & Usage of the building
  • Resource Booking - Desk / Room Booking, Co-Working Spaces
  • Integrate existing BMS/BEMS data - Energy, Plant Machinery, Lighting, HVAC
  • Sensors for building status i.e. Occupancy, Air Quality, Electrical Consumption
  • Building Access Control i.e. readers, location services, mobile access
  • Dashboards providing analytics, reporting, remote monitoring and automation
  • Actionable insights using Data, AI and ML

Benefits

  • Savings – Reduced Energy Consumption, CO2 reduction, Pro-active Maintenance
  • Employee Wellness – Retention, Staff Happiness, Health & Safety
  • Occupied Space Visibility – manage, repurpose, and save wasted travel
  • Reduced Voids/Vacant spaces – enables proactive planning, repurposing, re-letting
  • Service/Monetise Amenities – better services and facilities
  • System Integration – single viewpoint for users and building operations
  • Inform Maintenance teams to be proactive vs reactive
  • Maximises the performance of Building Maintenance teams

Pricing

£385 to £1,450 a unit a day

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 5 2 9 0 1 9 2 2 3 6 5 8 2 8

Contact

Solution Performance Group Ltd The Solution Performance Group Team
Telephone: 0191 4957490
Email: hello@thinkspg.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
None.
System requirements
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
24x7x365 options are available.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
SLAs are contained within our service description documentation.
Support available to third parties
No

Onboarding and offboarding

Getting started
Service implementation and configuration is conducted by the the SPG Consulting Team. User training is provided as part of the onboarding process.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be provided in multiple formats if required.
End-of-contract process
The solution ceases to operate at the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The desktop service provides access to a greater level of detail and the ability to create reporting and dashboards, whereas the Mobile App does not.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
APIs are accessible from clients for data exchange and the consolidation of dashboard views for integration with other BMS/EMS.
API documentation
No
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Our solution is built using automated scaling technology and right-sized on a client by client basis.

Analytics

Service usage metrics
Yes
Metrics types
The Service provides a range of data metrics covering both user engagement with the system for aspects such as check-in, resource booking and more holistic data, energy and carbon monitoring.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported in a variety of formats if required,
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Multiple service level agreements and KPIs are available with penalties for non-compliance.
Approach to resilience
Our solution is cloud-based but the specific design of the solution is not publicly available and will be made available on request.
Outage reporting
Dashboard, API and multi-channel comms.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Granular permissions and access controls are in place with information only available on a need to know basis.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
All vulnerability management is performed in-line with ISO270001 controls.
Information security policies and processes
All vulnerability management is performed in-line with ISO270001 controls.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All components and services are managed in accordance with ITIL processes and procedures.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All vulnerability management is performed in-line with ISO270001 controls.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All vulnerability management is performed in-line with ISO270001 controls.
Incident management type
Supplier-defined controls
Incident management approach
All components and services are managed in accordance with ITIL processes and procedures.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Fighting Climate Change
Effective Stewardship of the Environment
Solution Performance Group recognises that its activities impact upon the environment through its routine internal operations, its infrastructure and through its influence and effects on the wider community. It acknowledges a responsibility for and a commitment to, protection of the environment at all levels. Solution Performance Group will comply fully with environmental legislation and is in addition committed to continued efforts to:

• Promote environmental management policies and practices at every level throughout the organisation;
• Increase awareness of environmental responsibilities among staff and Members;
• Continue to encourage and facilitate modes of transport by staff and Members which minimise environmental impact;
• Continue to Support Salary Sacrifice Schemes which promote migration to Electric Vehicle use
• Continue to invest in the development of Digital Products and Services which activity reduce energy consumption and promote a reduction in carbon emission.
• Minimise waste and pollution and develop and operate environmentally sound waste management procedures;
• Reduce water and energy consumption;
• Promote a purchasing policy which will give preference, as far as practicable, to those products and services which cause the least harm to the environment;
• Avoid wherever practical the use of environmentally damaging substances, materials and processes; and,
• Encourage Member organisations to adopt environmentally sensitive policies with regard to all aspects of their businesses.
Covid-19 recovery

Covid-19 recovery

SPG have been proactive in maintaining the safety and security of staff during the recent COVID-19 pandemic, by immediately switching to remote working as default, client permitting.
Post pandemic, SPG have chosen to retain flexibility in working location, providing adequately spaced and ventilated working condition within the office setting, whilst equally allowing staff to work from an environment of their choosing, where client contractual arrangement allow.
Tackling economic inequality

Tackling economic inequality

SPG is involved with a range of initiatives available upon request
Equal opportunity

Equal opportunity

SPG are an equal opportunities employer and actively support human rights and equality legislation, promoting diversity and inclusion throughout the Business. Our ethos is to respect and value people’s differences, to help everyone achieve more at work and their personal lives, and feel proud of who they are and of the part they play in our success.

We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behaviour and our business requirements. We accept our legal obligations under the Equalities Act 2010, which makes it generally unlawful to discriminate directly or indirectly in recruitment, employment or after employment on the grounds of:
• Age.
• Disability.
• Gender Reassignment.
• Marriage & Civil Partnership.
• Pregnancy and Maternity.
• Race (which includes colour, nationality and ethnic or national origins).
• Sexual orientation.
• Sex.
• Religion or belief.

We are committed to the following goals and philosophy of equality:
• To eliminate discrimination on the grounds of sex, marital status, sexual orientation, religion, belief, colour, race, ethnic or national origins, disability, part time status or any other unlawful ground.
• We are committed to ensuring all staff are treated with dignity and respect and treat others in the same way. We believe that all staff have the right to work in an environment which is free from any form of harassment and/or bullying.
• To promote equality in recruitment, selection, training, salary, appraisal, promotion, discipline, and dismissal.
• To promote excellent relations between persons of different groups, and to protect everyone from harassment or victimisation.
• To implement the workings and provisions of the Equality Act 2010; the Part Time Workers (Prevention of Less Favourable Treatment) Regulations 2000 and the codes of practice advocated by the Equality and Human Rights Commission.
Wellbeing

Wellbeing

Wellbeing
Mental ill health and stress are associated with many of the leading causes of disease and disability in our society. Promoting and protecting the mental wellbeing of the workforce is important for individuals’ physical health, social wellbeing and productivity. Mental wellbeing in the workplace is relevant to all employees and everyone can contribute to improved mental wellbeing at work.

SPG recognise the protection of health and the promotion of wellbeing as important factors in sustaining attendance at work, supporting job satisfaction and a healthy work life balance. SPG are committed to providing a working environment for all its staff in order to minimise risk to physical and mental health and promote positive wellbeing.
Mental Health - Wellness Action Plans (WAPs)

SPG employ WAPs, which are a proactive approach, developed by MIND, to promote mental wellbeing in the workplace. An easy, practical way of helping our staff to support their own mental health at work, and for our managers, helping them to support the mental health of their team members. Additionally, staff can use Wellness Actions Plans (WAPs) to help improve their overall wellbeing, not just whilst you are at work.

We ensure;

Worklife/Balance – monitoring workloads and ensuring staff are encouraged to take down time and leave.
Ability to Work from Home – ability to (where possible) work from a place where they feel safe and relaxed.
Outside Support for Wellbeing – SPG offer access to a range of external professional health support services, should staff need to speak in confidence with a third party.

Pricing

Price
£385 to £1,450 a unit a day
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
3 Month Free Trail, available upon request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.