Resource Management & Environmental Platform - Harmonic
Harmonic offers the capability to improve operational performance of built space, using SPG's unique offering which combines our app and platform.
Data is measured and corroborated from people behaviour, sensors, BEMS/BMS and other integrated technologies. Answering the BIG questions - how to save energy costs, improve engagement and reduce carbon.
Features
- Monitoring real time Human Interaction & Usage of the building
- Resource Booking - Desk / Room Booking, Co-Working Spaces
- Integrate existing BMS/BEMS data - Energy, Plant Machinery, Lighting, HVAC
- Sensors for building status i.e. Occupancy, Air Quality, Electrical Consumption
- Building Access Control i.e. readers, location services, mobile access
- Dashboards providing analytics, reporting, remote monitoring and automation
- Actionable insights using Data, AI and ML
Benefits
- Savings – Reduced Energy Consumption, CO2 reduction, Pro-active Maintenance
- Employee Wellness – Retention, Staff Happiness, Health & Safety
- Occupied Space Visibility – manage, repurpose, and save wasted travel
- Reduced Voids/Vacant spaces – enables proactive planning, repurposing, re-letting
- Service/Monetise Amenities – better services and facilities
- System Integration – single viewpoint for users and building operations
- Inform Maintenance teams to be proactive vs reactive
- Maximises the performance of Building Maintenance teams
Pricing
£385 to £1,450 a unit a day
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 5 2 9 0 1 9 2 2 3 6 5 8 2 8
Contact
Solution Performance Group Ltd
The Solution Performance Group Team
Telephone: 0191 4957490
Email: hello@thinkspg.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- None.
- System requirements
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 24x7x365 options are available.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- SLAs are contained within our service description documentation.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Service implementation and configuration is conducted by the the SPG Consulting Team. User training is provided as part of the onboarding process.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data can be provided in multiple formats if required.
- End-of-contract process
- The solution ceases to operate at the end of the contract.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The desktop service provides access to a greater level of detail and the ability to create reporting and dashboards, whereas the Mobile App does not.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- APIs are accessible from clients for data exchange and the consolidation of dashboard views for integration with other BMS/EMS.
- API documentation
- No
- API sandbox or test environment
- No
- Customisation available
- No
Scaling
- Independence of resources
- Our solution is built using automated scaling technology and right-sized on a client by client basis.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The Service provides a range of data metrics covering both user engagement with the system for aspects such as check-in, resource booking and more holistic data, energy and carbon monitoring.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported in a variety of formats if required,
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Multiple service level agreements and KPIs are available with penalties for non-compliance.
- Approach to resilience
- Our solution is cloud-based but the specific design of the solution is not publicly available and will be made available on request.
- Outage reporting
- Dashboard, API and multi-channel comms.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Granular permissions and access controls are in place with information only available on a need to know basis.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- All vulnerability management is performed in-line with ISO270001 controls.
- Information security policies and processes
- All vulnerability management is performed in-line with ISO270001 controls.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All components and services are managed in accordance with ITIL processes and procedures.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- All vulnerability management is performed in-line with ISO270001 controls.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- All vulnerability management is performed in-line with ISO270001 controls.
- Incident management type
- Supplier-defined controls
- Incident management approach
- All components and services are managed in accordance with ITIL processes and procedures.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Fighting Climate Change
Effective Stewardship of the Environment
Solution Performance Group recognises that its activities impact upon the environment through its routine internal operations, its infrastructure and through its influence and effects on the wider community. It acknowledges a responsibility for and a commitment to, protection of the environment at all levels. Solution Performance Group will comply fully with environmental legislation and is in addition committed to continued efforts to:
• Promote environmental management policies and practices at every level throughout the organisation;
• Increase awareness of environmental responsibilities among staff and Members;
• Continue to encourage and facilitate modes of transport by staff and Members which minimise environmental impact;
• Continue to Support Salary Sacrifice Schemes which promote migration to Electric Vehicle use
• Continue to invest in the development of Digital Products and Services which activity reduce energy consumption and promote a reduction in carbon emission.
• Minimise waste and pollution and develop and operate environmentally sound waste management procedures;
• Reduce water and energy consumption;
• Promote a purchasing policy which will give preference, as far as practicable, to those products and services which cause the least harm to the environment;
• Avoid wherever practical the use of environmentally damaging substances, materials and processes; and,
• Encourage Member organisations to adopt environmentally sensitive policies with regard to all aspects of their businesses. - Covid-19 recovery
-
Covid-19 recovery
SPG have been proactive in maintaining the safety and security of staff during the recent COVID-19 pandemic, by immediately switching to remote working as default, client permitting.
Post pandemic, SPG have chosen to retain flexibility in working location, providing adequately spaced and ventilated working condition within the office setting, whilst equally allowing staff to work from an environment of their choosing, where client contractual arrangement allow. - Tackling economic inequality
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Tackling economic inequality
SPG is involved with a range of initiatives available upon request - Equal opportunity
-
Equal opportunity
SPG are an equal opportunities employer and actively support human rights and equality legislation, promoting diversity and inclusion throughout the Business. Our ethos is to respect and value people’s differences, to help everyone achieve more at work and their personal lives, and feel proud of who they are and of the part they play in our success.
We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behaviour and our business requirements. We accept our legal obligations under the Equalities Act 2010, which makes it generally unlawful to discriminate directly or indirectly in recruitment, employment or after employment on the grounds of:
• Age.
• Disability.
• Gender Reassignment.
• Marriage & Civil Partnership.
• Pregnancy and Maternity.
• Race (which includes colour, nationality and ethnic or national origins).
• Sexual orientation.
• Sex.
• Religion or belief.
We are committed to the following goals and philosophy of equality:
• To eliminate discrimination on the grounds of sex, marital status, sexual orientation, religion, belief, colour, race, ethnic or national origins, disability, part time status or any other unlawful ground.
• We are committed to ensuring all staff are treated with dignity and respect and treat others in the same way. We believe that all staff have the right to work in an environment which is free from any form of harassment and/or bullying.
• To promote equality in recruitment, selection, training, salary, appraisal, promotion, discipline, and dismissal.
• To promote excellent relations between persons of different groups, and to protect everyone from harassment or victimisation.
• To implement the workings and provisions of the Equality Act 2010; the Part Time Workers (Prevention of Less Favourable Treatment) Regulations 2000 and the codes of practice advocated by the Equality and Human Rights Commission. - Wellbeing
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Wellbeing
Wellbeing
Mental ill health and stress are associated with many of the leading causes of disease and disability in our society. Promoting and protecting the mental wellbeing of the workforce is important for individuals’ physical health, social wellbeing and productivity. Mental wellbeing in the workplace is relevant to all employees and everyone can contribute to improved mental wellbeing at work.
SPG recognise the protection of health and the promotion of wellbeing as important factors in sustaining attendance at work, supporting job satisfaction and a healthy work life balance. SPG are committed to providing a working environment for all its staff in order to minimise risk to physical and mental health and promote positive wellbeing.
Mental Health - Wellness Action Plans (WAPs)
SPG employ WAPs, which are a proactive approach, developed by MIND, to promote mental wellbeing in the workplace. An easy, practical way of helping our staff to support their own mental health at work, and for our managers, helping them to support the mental health of their team members. Additionally, staff can use Wellness Actions Plans (WAPs) to help improve their overall wellbeing, not just whilst you are at work.
We ensure;
Worklife/Balance – monitoring workloads and ensuring staff are encouraged to take down time and leave.
Ability to Work from Home – ability to (where possible) work from a place where they feel safe and relaxed.
Outside Support for Wellbeing – SPG offer access to a range of external professional health support services, should staff need to speak in confidence with a third party.
Pricing
- Price
- £385 to £1,450 a unit a day
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- 3 Month Free Trail, available upon request.