TESTFYRA LIMITED
Technical Support & Managed Services
Comprehensive technical support and consulting services including 24x7x365 help desk, discovery assessments, and proof-of-concept development. Omnichannel support (phone, email, portal, on-site), SLA-backed incident management, and 4-stage discovery process delivering improvement reports and implementation roadmaps for testing, infrastructure, and development initiatives.
Features
- Help desk provides continuous 24x7x365 technical and customer support
- Omnichannel support via phone, email, portal, chat, and on‑site.
- Discovery process assesses current state, challenges, solutions, and recommendations
- Proof‑of‑concept validates technical feasibility before full implementation.
- SLA‑driven incident management ensures defined response and resolution times.
- Remote and on‑site troubleshooting covers infrastructure, applications, networks.
- Knowledge base offers searchable articles, guides, documentation, best practices.
- Technical account managers provide strategic guidance and relationship management.
- Proactive monitoring and health checks detect issues before impact.
- Quarterly reviews analyse performance, trends, risks, and improvements.
Benefits
- Reduce downtime with rapid incident response and expert troubleshooting
- Minimise disruption through continuous 24x7x365 operational support coverage.
- Lower costs by avoiding full‑time specialist hiring and training.
- Accelerate resolution using experienced engineers and a strong knowledge base.
- De‑risk investments through discovery assessments and proof‑of‑concept validation.
- Improve service quality with proactive monitoring preventing customer impact.
- Ensure compliance using audit trails and structured incident‑response procedures.
- Gain insights from quarterly reviews highlighting optimisation and efficiency opportunities.
- Scale support resources flexibly to match changing business demands.
- Access specialised expertise across testing, infrastructure, software, and AI.
Pricing
- Education pricing available
Service documents
Request an accessible format
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Framework
G-Cloud 15
Service ID
3 5 2 9 3 6 4 5 3 7 2 6 5 9 5
Contact
TESTFYRA LIMITED
Kam Sangha
Telephone: 07814
Email: contact@testfyra.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Other
Service scope
- Service constraints
- On‑site support depends on geographic location and advance scheduling, with a standard four‑hour UK response time and 24 hours for remote areas. Discovery assessments require stakeholder participation for interviews and workshops; limited availability may extend timelines. Proof‑of‑concept engagements run for 4–8 weeks to validate feasibility, with full implementation delivered under a separate project. 24x7x365 support covers incidents and troubleshooting, while planned work occurs during business hours. Effective support requires complete system documentation and access credentials. Specialist technologies may require third‑party expertise at additional cost. Response times rely on accurate severity classification, and misclassification may cause delays.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- TestFyra offers flexible support tailored to testing project needs. Standard Support provides business‑hours remote assistance, monitoring, defect triage, and troubleshooting, with 4‑hour critical and 24‑hour non‑critical responses. Enhanced Support extends hours with a dedicated Test Manager, priority defect handling, analytics, automation support, and strategy reviews, with 2‑hour and 8‑hour response targets. Premium Support delivers 24/7 coverage with an embedded Test Lead, real‑time dashboards, immediate incident response, proactive monitoring, and continuous improvement, with 1‑hour and 4‑hour response times. All tiers include documentation, knowledge transfer, and access to TestFyra’s testing platforms.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- No
- Web chat support
- No
- Support levels
-
TestFyra offers flexible support tiers aligned to operational needs and budget. Bronze Support (£500/month) provides business‑hours email and phone assistance for general technical issues, with portal access for tickets and knowledge‑base content. Response times are four hours for high‑priority and 24 hours for standard issues, with monthly reports summarising activity.
Silver Support (£1,200/month + £850/day on‑site) extends coverage to 7am–10pm, seven days a week, with priority access via email, phone, and chat. A Technical Account Manager delivers quarterly reviews, and the tier includes two quarterly on‑site days for health checks and training. Response targets are two hours for high‑priority and eight hours for standard issues.
Gold Support (£2,500/month + £1,200/day on‑site) provides full 24x7x365 coverage with a dedicated Technical Account Manager and Cloud Support Engineer. Clients receive priority hotline access, instant chat response, proactive monitoring, predictive analytics, and scheduled unlimited on‑site visits. Response times are 30 minutes for critical, two hours for high‑priority, and four hours for standard issues, supported by monthly executive reporting and quarterly roadmap reviews.
Add‑ons include Discovery Assessments (£8,000–£15,000), Proof‑of‑Concept Development (£12,000–£25,000), and Emergency On‑Site Support (£1,500/day). All tiers include incident management, knowledge transfer, and escalation to specialist engineers.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £400.00 | £400.00 |
| Associate business architect | £500.00 | £500.00 |
| Business architect | £700.00 | £700.00 |
| Lead business architect | £1,250.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £500.00 | £500.00 |
| Senior data architect | £700.00 | £700.00 |
| Chief data architect | £800.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £500.00 | £500.00 |
| Senior enterprise architect | £800.00 | £800.00 |
| Lead enterprise architect | £1,000.00 | £1,000.00 |
| Principal enterprise architect | £1,200.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £500.00 | £500.00 |
| Network architect | £650.00 | £650.00 |
| Lead network architect | £850.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £595.00 | £595.00 |
| Lead security architect | £795.00 | £795.00 |
| Principal security architect | £995.00 | £995.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £500.00 | £500.00 |
| Solution architect | £695.00 | £695.00 |
| Senior solution architect | £850.00 | £850.00 |
| Lead solution architect | £1,000.00 | £1,000.00 |
| Principal solution architect | £1,200.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £500.00 | £500.00 |
| Technical architect | £650.00 | £650.00 |
| Senior technical architect | £850.00 | £850.00 |
| Lead technical architect | £1,050.00 | £1,050.00 |
| Principal technical architect | £1,200.00 | £1,200.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,500.00 | £1,500.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £850.00 | £850.00 |
| Principal cyber security audit and assurance | £1,150.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £500.00 | £500.00 |
| Lead cyber security governance and risk manager | £650.00 | £650.00 |
| Principal cyber security governance and risk manager | £850.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £450.00 | £450.00 |
| Lead cyber security monitoring | £600.00 | £600.00 |
| Principal cyber security monitoring | £800.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £550.00 | £550.00 |
| Lead cyber security incident response | £700.00 | £700.00 |
| Principal cyber security incident response | £900.00 | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £800.00 | £800.00 |
| Lead cyber security vulnerability management | £1,000.00 | £1,000.00 |
| Principal cyber security vulnerability management | £1,200.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £600.00 | £600.00 |
| Lead cyber security digital forensics | £800.00 | £800.00 |
| Principal cyber security digital forensics | £1,000.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £450.00 | £450.00 |
| Lead cyber security penetration testing | £600.00 | £600.00 |
| Principal cyber security testing | £800.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £550.00 | £550.00 |
| Lead cyber security secure systems architecture and design | £700.00 | £700.00 |
| Principal cyber security secure systems architecture and design | £900.00 | £900.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £450.00 | £450.00 |
| Analytics engineer | £550.00 | £550.00 |
| Senior analytics engineer | £650.00 | £650.00 |
| Lead analytics engineer | £700.00 | £700.00 |
| Head of analytics engineering | £1,000.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £395.00 | £395.00 |
| Data analyst | £525.00 | £525.00 |
| Senior data analyst | £725.00 | £725.00 |
| Principal data analyst | £950.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £495.00 | £495.00 |
| Senior data engineer | £649.00 | £649.00 |
| Lead data engineer | £849.00 | £849.00 |
| Head of data engineering | £1,050.00 | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £495.00 | £495.00 |
| Head of data ethics | £650.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £500.00 | £500.00 |
| Lead data governance manager | £650.00 | £650.00 |
| Head of data governance | £850.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £450.00 | £450.00 |
| Associate data scientist | £550.00 | £550.00 |
| Data scientist | £650.00 | £650.00 |
| Principal data scientist | £750.00 | £750.00 |
| Lead data scientist | £1,000.00 | £1,000.00 |
| Head of data science | £1,200.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £650.00 | £650.00 |
| Lead machine learning engineer | £750.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £450.00 | £450.00 |
| Performance analyst | £650.00 | £650.00 |
| Senior performance analyst | £800.00 | £800.00 |
| Lead performance analyst | £1,000.00 | £1,000.00 |
| Head of performance analysis | £1,200.00 | £1,200.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £400.00 | £400.00 |
| Application operations engineer | £550.00 | £550.00 |
| Senior application operations engineer | £750.00 | £750.00 |
| Lead application operations engineer | £950.00 | £950.00 |
| Principal application operations engineer | £1,150.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £400.00 | £400.00 |
| Senior business relationship manager | £595.00 | £595.00 |
| Lead business relationship manager | £800.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £450.00 | £450.00 |
| Change and release analyst | £600.00 | £600.00 |
| Change and release manager | £750.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £500.00 | £500.00 |
| Senior operations analyst | £650.00 | £650.00 |
| Operational control manager | £800.00 | £800.00 |
| Head of command and control | £1,050.00 | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £350.00 | £350.00 |
| End user computing engineer | £500.00 | £500.00 |
| Senior end user computing engineer | £695.00 | £695.00 |
| Lead end user computing engineer | £795.00 | £795.00 |
| Principal end user computing engineer | £1,000.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £495.00 | £495.00 |
| IT service manager | £649.00 | £659.00 |
| Senior IT service manager | £849.00 | £849.00 |
| Head of IT service management | £999.00 | £999.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £450.00 | £450.00 |
| Major incident manager | £600.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £450.00 | £450.00 |
| Infrastructure engineer | £550.00 | £550.00 |
| Senior infrastructure engineer | £750.00 | £750.00 |
| Lead infrastructure engineer | £950.00 | £950.00 |
| Principal infrastructure engineer | £1,150.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £400.00 | £400.00 |
| Infrastructure operations engineer | £550.00 | £550.00 |
| Senior infrastructure operations engineer | £700.00 | £700.00 |
| Lead infrastructure operations engineer | £900.00 | £900.00 |
| Principal infrastructure operations engineer | £1,000.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £450.00 | £450.00 |
| Problem manager | £600.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £395.00 | £395.00 |
| Senior service desk analyst | £550.00 | £550.00 |
| Service desk manager | £750.00 | £750.00 |
| Head of service desk | £950.00 | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £500.00 | £500.00 |
| Service readiness analyst | £650.00 | £650.00 |
| Service transition manager | £850.00 | £850.00 |
| Lead service transition manager | £1,050.00 | £1,050.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £450.00 | £450.00 |
| Junior business analyst | £600.00 | £600.00 |
| Business analyst | £800.00 | £800.00 |
| Senior business analyst | £950.00 | £950.00 |
| Lead business analyst | £1,100.00 | £1,100.00 |
| Head of business analysis | £1,200.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £500.00 | £500.00 |
| Delivery manager | £650.00 | £650.00 |
| Senior delivery manager | £850.00 | £850.00 |
| Head of (Agile) delivery management | £1,050.00 | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £550.00 | £550.00 |
| Digital portfolio manager | £700.00 | £700.00 |
| Senior digital portfolio manager | £900.00 | £900.00 |
| Head of portfolio | £1,000.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £495.00 | £495.00 |
| Product manager | £595.00 | £595.00 |
| Senior product manager | £795.00 | £795.00 |
| Lead product manager | £995.00 | £995.00 |
| Head of product | £1,150.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £550.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £550.00 | £550.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £350.00 | £350.00 |
| QAT analyst | £495.00 | £495.00 |
| Senior QAT analyst | £695.00 | £695.00 |
| Lead QAT analyst | £795.00 | £795.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £350.00 | £350.00 |
| Test engineer | £495.00 | £495.00 |
| Senior test engineer | £695.00 | £695.00 |
| Lead test engineer | £795.00 | £795.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £350.00 | £350.00 |
| Head of test | £500.00 | £500.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £500.00 | £500.00 |
| Junior DevOps engineer | £600.00 | £600.00 |
| DevOps engineer | £750.00 | £750.00 |
| Senior DevOps engineer | £850.00 | £850.00 |
| Senior DevOps engineer - management | £1,000.00 | £1,000.00 |
| Lead DevOps engineer | £1,200.00 | £1,200.00 |
| Lead DevOps engineer - management | £1,300.00 | £1,300.00 |
| Principal DevOps engineer | £1,400.00 | £1,400.00 |
| Principal DevOps engineer - management | £1,500.00 | £1,500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £400.00 | £400.00 |
| Junior frontend developer | £550.00 | £550.00 |
| Frontend developer | £750.00 | £750.00 |
| Senior frontend developer | £950.00 | £950.00 |
| Lead frontend developer | £1,150.00 | £1,150.00 |
| Head of frontend development | £1,250.00 | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £450.00 | £450.00 |
| Junior developer | £600.00 | £600.00 |
| Developer | £700.00 | £700.00 |
| Senior developer | £800.00 | £800.00 |
| Senior developer - management | £900.00 | £900.00 |
| Lead developer | £1,000.00 | £1,000.00 |
| Lead developer - management | £1,100.00 | £1,100.00 |
| Principal developer | £1,200.00 | £1,200.00 |
| Principal developer - management | £1,300.00 | £1,300.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £450.00 | £450.00 |
| Accessibility specialist | £550.00 | £550.00 |
| Senior accessibility specialist | £700.00 | £700.00 |
| Head of accessibility | £1,000.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £395.00 | £395.00 |
| Junior content designer | £500.00 | £500.00 |
| Content designer | £600.00 | £600.00 |
| Senior content designer | £750.00 | £750.00 |
| Lead content designer | £900.00 | £900.00 |
| Head of content design | £1,000.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £400.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £350.00 | £350.00 |
| Junior graphic designer | £550.00 | £550.00 |
| Graphic designer | £700.00 | £700.00 |
| Senior graphic designer | £900.00 | £900.00 |
| Lead graphic designer | £1,000.00 | £1,000.00 |
| Head of graphic design | £1,100.00 | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £450.00 | £450.00 |
| Junior interaction designer | £600.00 | £600.00 |
| Interaction designer | £700.00 | £700.00 |
| Senior interaction designer | £800.00 | £800.00 |
| Lead interaction designer | £1,000.00 | £1,000.00 |
| Head of interaction design | £1,150.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £500.00 | £500.00 |
| Junior service designer | £650.00 | £650.00 |
| Service designer | £850.00 | £850.00 |
| Senior service designer | £1,050.00 | £1,050.00 |
| Lead service designer | £1,200.00 | £1,200.00 |
| Head of service design | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £400.00 | £400.00 |
| Lead technical writer | £550.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £450.00 | £450.00 |
| Junior user researcher | £600.00 | £600.00 |
| User researcher | £700.00 | £700.00 |
| Senior user researcher | £850.00 | £850.00 |
| Lead user researcher | £950.00 | £950.00 |
| Head of user research | £1,150.00 | £1,150.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- F591209e-cfca-49d7-9cbd-1b984b5acee9
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
- Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
- Plans for positive actions with community groups.
- Measures for making facilities used in the delivery of the contract available for community groups, education or training
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
- Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
- Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Introducing transparency to pay and reward processes
- Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
- Working conditions which promote an inclusive working environment and promote retention and progression
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
- Content of the outreach activity is designed to suit the target cohort
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
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Service documents
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