Redmoor Health

Redmoor Health Communications

Redmoor Communications Managed Service is the full-service solution for your communications and social media needs.

Our team of dedicated designers and digital technicians helps to improve primary care communications.

We employ healthcare professionals from medical, technical, leadership or communications roles within the NHS and draw on their knowledge and experience.

Features

• Fully managed communications and social media service.
• Dedicated designers and digital technicians.
• Former and current healthcare professionals.
• Our team covers medical, technical, leadership or communications NHS roles.
• Social Media Managed Service.
• Continual access to support centre for queries and coaching.
• Training and advice to manage patient communications.
• Creation of regular campaigns in all formats: video, print, etc.
• Communications Strategies.
• GP Website Reviews.

Benefits

• Develop effective Communications Strategies.
• Enhance and improve your website.
• Optimise effective communications with patients.
• Develop and manage your branding successfully.
• Effective public relations management.
• Relieve pressures on your own team.
• Free your resources to focus on patent care.
• Increased patient engagement.
• Improved communications across all the communities in our area.
• The delivery of the Digital Front Door.

£600 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@redmoorhealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

352944012325461

Contact

Kieran Waterston​​​​
0161 672 9778
hello@redmoorhealth.co.uk

Planning

• Planning service: Yes
• How the planning service works: Redmoor Communications Managed Service is the full-service solution for all your primary care communication and media needs.; ; Our managed service is made up of a team of dedicated designers and digital technicians backed up by Redmoor Health’s years of experience helping to improve primary care communications. ; ; We employ over 18 former or current healthcare professionals who have worked in medical, technical, leadership or communications roles within the NHS and we draw on their knowledge and experience in all our work.; ; We will support you to plan all your cloud based communications needs, including social media managed services, communications strategies, websites, GP Practice newsletters, primary care branding, graphic design services, public relations, CPD accredited communications training, public health campaigns - and more.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Redmoor Health Communications provides training and support for all our communications and social media offerings.; ; We offer CPD Accredited Communications Training so Primary Care teams can grow their continuous professional development through our range of fully accredited CPD courses. ; ; Not only will these courses provide primary care teams with CPD points, they’ll also provide all the learning needed to successfully upskill a workforce on a chosen communications topic.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Redmoor Health provides advice services for cloud setup and migration.; ; Redmoor Health provide mainly GP practices and Primary Care ; Networks with high-quality patient social media communication through their Social Media Managed Service (SMMS). ; ; Hundreds of practices across the country are taking to social media via the SMMS to share important information with their patients. ; ; This includes information about their available services, best access routes, population health messages, and local messages and announcements. ; ; Our fully managed service is designed to reduce the current pressures being faced by practice teams by taking away the ; burden associated with managing social media channel.; ; Whether starting out, moving from somewhere else, wanting to improve or simply wishing to outsource the management, we can support you on all fronts.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Redmoor Health provides advice and support for quality assurance and performance testing.; ; Through our work with NHS England and national early adopters, we can bring wider learning and advice around communications and social media management to you, alongside measuring and managing performance, engagement, opportunities to see and a host of other communications measures.; ; You can be sure you are getting the most relevant and up to date information and advice. ; ; Redmoor Health ensures you have the most effective communications strategy and executable plan in place.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: Redmoor Health Communications team provides expert advice and ongoing support for all services.; ; Through the social media managed service we have a dedicated social media team that will create, manage and develop social media pages, including Facebook, Instagram, and Twitter. ; ; They will post regular, relevant content to local communities using a mixture of national campaigns and bespoke posts that are co-created with the practice. ; ; We will schedule pre-agreed posts directing patients to support and advice to help reduce demand and manage positive/negative patient comments to reduce the pressure on practice teams.; ; The team will do pPerformance reporting to show the impact of the posts and patient reach, run monthly interactive webinars and workshops on a range of topics and provide resources such as documents, hints and tips, and case studies.; ; Our team will deliver enhanced support to engaged teams, create closed Facebook groups for patients with long-term conditions or their Patient Partnership Group (PPG). .; ; As with all our communications services - from strategy to website review, public relations to training, you will have access to the Redmoor Health Support Centre for queries and coaching (Mon-Friday 9am-5pm),

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Redmoor Health will respond within 2 hours during standard working hours, which are Monday to Friday 9am - 5.30pm, excluding Bank and Public holidays. ; ; 24/7 and weekend support is available on request but may incur an additional cost.; ; Any tickets logged over night will be picked up first thing in the morning. Any tickets logged over the weekend, will be picked up first thing on the first working day of the week.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Redmoor Health will provide support during standard working hours, which are Monday to Friday 9am - 5.30pm, excluding Bank and Public Holidays.; ; 24/7 and weekend support is available on request but may incur an additional cost.; ; Redmoor Health will provide a dedicated relationship manager to provide support to the buyer during the lifetime of a contract.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Redmoor Health is committed to fighting climate change through our social value priorities. ; ; Redmoor Health is committed to identifying and delivering opportunities to remove or reduce any negative environmental impacts. ; ; We recognise that in our day-to-day operations we inevitably influence the local, regional, and global environment in different ways, and we work to minimise the potentially harmful effects of our activities wherever and whenever possible. ; ; We are committed to the principles of sustained improvement of the environmental impact of our business activities and seek to achieve the following environmental objectives.; ; Redmoor Health:; • Encourages use of public transport, where practical, together with car sharing; • Ensures employees are aware of the fuel consumption and emissions of vehicles; • Encourages all staff to have their vehicles properly serviced and maintained to achieve optimum operating efficiency.; ; Where practicable we will:; • Reduce the need to travel, restricting to necessity trips only; • Promote the use of travel alternatives such as email, video/phone conferencing; • Make additional efforts to accommodate the needs of those using public transport or bicycles; ; To minimise the adverse environmental impact associated with the activities conducted in our office, we:; ; • Minimise the use of paper in the office; • Where possible, prioritise reuse over recycling or disposal (i.e. office furniture); • Seek to buy recycled and recyclable paper products and other consumables; • Recycle all paper where possible; • Evaluate the environmental impact of any new products we intend to purchase; • Encourage the electronic transfer of data, information, and messages to reduce paper and toner usage; ; We have a carbon reduction plan which is tracking the reduction of our carbon usage, is published on our website and reported to and overseen by our Board.

  Covid-19 recovery

  Redmoor Health is committed to Covid 19 Recovery through our social value priorities. R; ; edmoor Health has a proven track record in supporting health and social care organisations to use innovative technology. ; ; As Covid-19 changes the way patient care is delivered, Redmoor Health has been at the forefront of supporting organisations – often at pace - to manage the switch to home working, find innovative solutions to support their customers and develop new digital products/services.; ; At Redmoor Health, we operate a hybrid working environment, we can recruit our talent from a mix of communities and regions. Our flexibility means that access to transport or the financial means to travel are not a barrier as we shape the work programme around the employee and match that with the needs of the business. Redmoor has invested in a larger head office which allows staff to work safely in a social distanced manner, whilst still retaining its support for remote working.; ; We have recently launched an innovative pilot project aimed at improving the physical and mental health of the region’s NHS workforce. Redmoor Health has helped develop “Bwell” boxes which contain the latest technology aimed at addressing significant work-related issues being faced by staff in the frontline of the pandemic. Items such as a Fitbit, a posture device, a temperature monitor and the latest App subscriptions can help to combat stress, lack of movement, bad posture, dehydration and an inability to separate their work and home life. As a provider of digital healthcare services, Redmoor was able to use its current knowledge of the tech industry to find a range of core products that could be used to address these key issues. The team are now supporting the roll out of the Bwell boxes across the NHS.

  Tackling economic inequality

  Redmoor Health is committed to tackling economic inequality through our social value priorities. Redmoor Health is committed to engaging with local schools over the lifetime of the contract to deliver career talks and mentoring in PR, communications, social media, and project management. Our proposed careers talks are based around the different job roles available in PR, communications, social media, and project management, different industries, skills set required and/or personal journeys to help inform and motivate students.; ; Redmoor Health has considerable experience in delivering digital engagement projects and creating employment opportunities for young people to learn new skills. We will engage with community support groups to deliver social media bootcamps and mentoring.; ; We will support innovation and disruptive technologies throughout our local supply chain to deliver lower cost and/or higher quality services. We expect all those in our supply chain to comply with our values. As part of our supply chain relationships, we:; • Build long-standing relationships with local suppliers and make clear our expectations of higher quality services.; • Have a policy of “knowing our customer” to ensure that we are contracting with likeminded businesses who encourage innovation and disruptive technology through the delivery of their services.; • We are dedicated to supporting localisation and promoting social value through our supply chain.; • We will influence staff, suppliers, customers, and communities through the delivery of services to support employment and skills opportunities locally.; • We will create a diverse supply chain to support the delivery of our services, maximise our use of local and third sector organisations as direct suppliers into Redmoor Health.; • We will influence staff, suppliers, customers, and communities through the delivery of our services to support resilience and capacity in the supply chain.

  Equal opportunity

  Redmoor Health is committed to equal opportunity through our social value priorities. Our Equality, Diversity and Inclusion Policy will help all those who work for us to develop their full potential so that the talents and resources of our workforce are utilised fully. Redmoor Health recognises that staff are our most important resource. Affording staff full dignity at work promotes good employee relations and satisfaction, and results in a motivated, productive, and creative workforce, that leads to service improvements. We use several techniques to ensure we keep informed of, and up-to-date. Including.; • Personal development plans for individuals responsible for project delivery; • Monthly Performance Reviews including KPI performance, impact, and successes; • Continuous Professional Development by maintaining their individual professional standing by complying with respective professional bodies’ training requirements.; ; We are committed to tackling workforce inequality. We are committed to having a workforce that is representative of the community we serve at all levels of our organisation. We provide a comprehensive induction for all our employees. Through our performance appraisal process we ensure that all staff have an awareness of workforce inequality and undertake unconscious bias training, this is refreshed annually. We embed flexible working as part of our corporate policy.; ; To ensure a high level of understanding in our supply chains and our business, we provide briefings to all our employees. We use the following key performance indicators (KPIs) to measure how effective we have been to ensure that workforce inequality is not taking place in any part of our business or supply chains:; • Completion of audits by Directors and the Quality Manager; • Use of staff monitoring and payroll systems; and; • Level of communication and personal contact with next link in the supply chain and their understanding of, and compliance with, our expectations.

  Wellbeing

  Redmoor Health is committed to wellbeing through our social value priorities. We are committed to prioritising mental health in the workplace. We have implemented a mental health at work plan that is representative of the view of our employees, sub-contractors, and stakeholders. Our CEO provides board-level accountability which is underpinned by a clear governance structure for reporting purposes. Our mental health at work plan is communicated to all staff through our comprehensive induction process and refreshed at regular intervals. We seek feedback from our employees through our performance appraisal process. We routinely monitor employee mental health and wellbeing through daily check ins and have a dedicated item to wellbeing at our weekly team meetings. At Redmoor Health we proactively ensure work design and organisational culture drive positive mental health outcomes, we promote a hybrid working environment, we can recruit our talent from a mix of communities and regions. Our flexibility means that access to transport or the financial means to travel are not a barrier as we shape the work programme around the employee and match that with the needs of the business. We pride ourselves on flexible and agile working and encourage employees to have work-life balance at the outset. We are a family-based business and have invested significantly into a new larger head office which provides good physical workplace conditions for all our employees. We influence staff, suppliers, customers, and communities through the delivery of all our services to support wellbeing supply chain. We encourage two-way conversations about mental health through our 1-2-1 performance review process. We provide a comprehensive induction for all our employees. Through our performance appraisal process we ensure that all staff have an awareness of the challenging mental health stigma.

Pricing

• Price: £600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@redmoorhealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.