Pro Public

Pro Public Cloud Support

A leading business change consultancy specialising in public sector cloud based adoption, organisational cloud change and training, We understand the unique challenges faced by law enforcement agencies and central government. We have years of operational experience, we have driven successful change in the public sector.

Features

• Business Change
• Cloud User Adoption
• Cloud Training
• Cloud People Integration
• Inspection and Review Service
• Target Operating Model Design
• User Experience
• Resource Augmentation
• Digital Data and Technology
• Transformational Change

Benefits

• Stronger Organisational Adoption
• Stronger User Adoption
• Right People Right Place
• Cost Reduction
• Improved Performance
• Quick On-Boarding
• Pre Vetted Resource (DV/SC/NPPV3)
• Streamlined Processes
• Smarter Working
• Smarter Integration

£250.00 to £2,000.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clive.darvill@propublic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

353258444526507

Contact

Clive Darvill
+447707056771
clive.darvill@propublic.co.uk

Planning

• Planning service: Yes
• How the planning service works: We provide a tailored solution throughout the programme or project lifecycle, with our resource augmentation service we are able to provide security cleared vetted resources to support buyers with delivery. Though our managed service offering we provide end to end support, through planning, development, implementation/delivery and user adoption. ; We ensure our approach is aligned to the customers vision and strategy to its organisational objectives, culture and values. ; During the planning process we draw on our specialist expertise in strategic development, programme and project management, organisational change, communications, service design and technology.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We work with our training partners to provide the very best training within our Cloud Support Offering. We have access to the very best security cleared trainers who have extensive experience within Law Enforcement, Security Services, Central and Local Government.; We offer a blended approach to training with e-learning complimented by workshops with on site support and self read documentation to embed learning. We are able to run in-person, remote and hybrid training. We ensure a flexible training approach to meet different learning needs and styles. We ensure all training material remains onsite and available to the client thorough the full project lifecycle and after project close.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide a tailored solution throughout the programme or project lifecycle, with our resource augmentation service we are able to provide security cleared vetted resources to support buyers with setup and migration. Though our managed service offering we provide end to end support, through planning, development, implementation/delivery adoption. ; We ensure our approach is aligned to the customers vision and strategy to its organisational objectives, culture and values. ; During the planning process we draw on our expertise in programme and project management, organisational change and communications to ensure a seamless cloud migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: We predominantly provide off site resources but have an on site capability when it is required. ; ; We have predominantly SC/NPPV3 vetted staff and associates with a smaller DV cleared pool.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: We provide account managers for all services offered by Pro Public. ; Our account managers are skilled individuals who are security cleared to a minimum SC/NPPV3. ; Our account managers are predominantly remote but where required can be an on site resource. ; Cost is also dependent on the level of security vetting (BPSS/SC/DV etc); We are able to provide both remote and onsite support depending on the needs of the client. ; Costing of our account managers and support is dependent on the level of support that is required and whether it is required on site or remote.; We are able to meet the support needs of individual clients be that through a technical or engineering lens.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Pro Public takes its responsibility to take into consideration the environmental, economic and social impact seriously. ; ; To reduce carbon emissions, congestion and to lead by example, staff consider alternative travel arrangements. This will include car sharing, teleconferencing, walking, cycling, public transport and the use of more efficient vehicles and efforts to reduce the number of journeys made. Sustainable travel will be achieved through:; •Providing realistic alternatives to the car;; •Making alternatives to driving alone more attractive, including public transport; ; •Reducing the need for non-essential business travel;; ; Our sustainable travel Plan has been co-designed to complement a suite of inter-dependent company policies and procedures which govern our working practices. The Plan sets out a series of targets and measures towards achievement of sustainable travel. Reviewed annually, the measures aim to improve local air quality and public and staff health and wellbeing. ; ; We are paper free as far as possible, having transitioned to cloud based technology. We will promote a purchasing policy that gives preference to recyclable and recycles materials where practicable. ; We have effective waste management and recycling procedures in line with the waste hierarchy of reduce, reuse and recover. Waste electronic equipment, batteries, toners and ink-jet or fax cartridges are recycled back to the company of origin wherever possible. If this is not possible, materials are disposed of via an appropriate recycling handler.; ; To contribute to the delivery of additional environmental benefits during the agreement we have targeted to reduce carbon emissions by 20% from baseline figures. Achieved by strategically reducing our own emissions from facilities, vehicle fuel, utility usage and waste, in line with the Government’s Greening Commitments.; ; We will monitor the progress of suppliers in meeting net zero targets during onboarding and due diligence checks and work on joint environmental campaigns, fundraising or volunteer activities with customers.

  Covid-19 recovery

  The Pandemic has catalysed widespread mental health challenges including loneliness, isolation, depression and anxiety (Health.org, 2020-21). The COVID-19 impact inquiry report produced by the Health Foundation revealed people have suffered widespread effects on their physical, mental/emotional and financial wellbeing.; ; Pro:Public is committed to raising awareness of support available; under this agreement at least 1x member of staff will be a mental health at work first aider for clients and candidates.; ; We encourage employees to take regular breaks and a flexible working policy that reflects an increasing desire to work remotely. Sustainable travel options are in place, and we will promote the health and wellbeing benefits of schemes we’re a member of such as cycle to work.; ; We will routinely issue communications to candidates about wellbeing programmes, and have a schedule of social media and PR releases about ways individuals can support their wellbeing. For example, sharing MIND wellbeing booklets and action plans. We will post and share information about sports activities and events digitally, via MS Teams or other communication channels to reach remote workers. ; ; To support businesses to recover from the impacts of COVID-19, where we need to procure goods, services or works, we will advertise supply chain opportunities openly and to ensure they are accessible to new and growing businesses (for example, through local procurement platforms and advertising via VCSE hubs, Chambers and Local Authorities. ; ; To support those left unemployed by COVID-19, where possible we will offer opportunities for work experience, facilitated through local JCPS hubs, service agencies, or charities.

  Tackling economic inequality

  The pandemic has highlighted the disparities that exist between some communities across health, social care, opportunities good work and the education outcomes and skills levels across UK regions. Social Value is inherent in tackling inequalities and increasing opportunities for residents and communities.; ; To address this, we will carry out a skills gap analysis as the first step in addressing and identifying any skills issues that may be a barrier to progression into higher skilled, higher salaried roles within our workforce and contract workforce.; ; We will use this information to tailor specific interventions for staff, including work shadowing, CPD and cross-functional project opportunities to boost individual skills while also strengthening team knowledge and experience through exposing the team to varied, diverse skills and behaviours. ; ; We will benchmark salaries to ensure there is no pay disparity, and ensure staff are aware that promotions, secondments or future project roles are based on objective criteria, providing equal opportunities for career advancement. ; ; We support the Living Wage movement and will promote the benefits to suppliers and customers of being a living wage employer in our stakeholder communications. Showing a commitment to eradicating in-work poverty and improving social mobility, talent attraction, retention and good economic growth. ; ; We will signpost staff and suppliers to opportunities for access to in-work progression career development into known skills shortages or high growth areas (e.g. DDaT, cyber, interpersonal/problem solving, L&M) funded programmes and CPD, including apprenticeships and training that address skills gaps and result in qualifications.; ; Contract meetings and stakeholder communications will allow for the development of discreet collaborative work to support this social value theme. For example, providing work shadowing for those underrepresented in the workforce to limit disadvantage and boost soft and hard skills.

  Equal opportunity

  Measures are in place to ensure equality and accessibility, without discrimination. We train Management staff in unconscious bias, and ensure any communication or behavior's within the project environment is challenged, with appropriate training arranged to prevent future occurrence. ; ; We have an EDI policy and also aim to ensure that no job applicant, employee or worker is treated less favourably or placed at a disadvantage on the grounds of part-time status or trade union activities. This applies in the advertisement of jobs, recruitment, appointment, provision of benefits, allocation of training, promotion, disciplinary proceedings, dismissal, conditions of work, pay, giving a reference, the provision of goods or services and every other activity and aspect of employment. ; ; We are a Disability Confident committed employer, recognising our commitment and actions to remove barriers and we make reasonable adjustments for applicants with disabilities. We will encourage suppliers to achieve Disability Confident status and all employees will be given equality of opportunity and will be encouraged to progress within the Company.; ; We are committed to maintaining high standards of training and personal development in the context of our policy on equal opportunities. Training will not be refused on an unlawful basis. ; ; We will actively seek to recruit staff from diverse backgrounds, e.g. via disability jobs boards, and have robust access arrangements to enable staff with disabilities to work without unnecessary barriers. ; ; Our Modern Slavery Statement summarises our approach to eliminating exploitation. Although the business is relatively low risk as compared to high-risk sectors e.g. industrial cleaning, hospitality, agriculture and fishing and we don't have a large supply chain, we still educate staff on how to spot and report Modern Slavery in the workforce, in addition to having a policy in place. Suppliers are asked to provide evidence of their policies, or adhere to ours.

  Wellbeing

  Our vision is that Pro Public is an employer of choice, committed to enabling fulfilling working lives, through our exemplar demonstration of fair, innovative and transformative work; and that our people are a highly motivated, engaged and productive workforce who take responsibility for their own personal development, wellbeing and fulfilment at work.; ; We’re a Mental Health at Work committed employer and Prioritise mental health; delivering a systematic programme of activity, including volunteering, teambuilding, and training.; ; We ensure work design and our organisational culture drives positive outcomes. From induction, we instil a healthy work-life culture and working environment so staff feel comfortable working flexibly and we tackle an ‘always on’ culture. ; ; Staff are encouraged to talk openly about mental health. We adopt an active communication style and use restorative openers so staff to feel comfortable and safe to talk about their mental health. In high-dependency, critical projects stress levels can increase. Where there is an impact on team morale or performance, Managers will communicate more frequently with individuals or teams to support positive change. ; ; We will provide staff with details of external resources, including occupational health, employee assistance, Access to Work and other services for financial, emotional and physical wellbeing. Links are available to access information discreetly. In order to ensure the highest standards of service quality we expect contractors to take a similarly positive approach to fair work practices as part of a fair and equitable employment and reward package whether permanent, temporary or agency involved in the delivery of any Pro:Public contract. ; ; We will work with stakeholders to collaborate on discreet projects designed to support wellbeing, for example coaching, wellbeing days, resilience training and volunteering opportunities relevant to each contract.

Pricing

• Price: £250.00 to £2,000.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clive.darvill@propublic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.