ZENZERO SOLUTIONS LIMITED

Microsoft Dynamics 365 Advisory, Development and Support

We offer Microsoft Dynamics 365 advisory, design, development, and support for new or existing Dynamics 365 instances, enhancing system management and implementation. Our expert team ensures optimal Dynamics 365 configuration and functionality, tailored to each client's unique requirements, from initial Microsoft Dynamics 365 deployment to continuous maintenance.

Features

• Tailored advisory services for Microsoft Dynamics 365 system management.
• Expert design and implementation of customised Dynamics 365 solutions.
• Comprehensive support for new and existing Microsoft Dynamics 365 environments.
• Optimisation of Microsoft Dynamics 365 features for maximum efficiency.
• Seamless Dynamics 365 integration with existing business processes and systems.
• Continuous monitoring and maintenance to ensure Dynamics 365 system reliability.
• Scalable Dynamics 365 solutions adaptable to business growth and changes.
• Data migration and Microsoft Dynamics 365 system upgrade services.
• Training and user support to maximise Microsoft Dynamics 365 adoption.
• Advanced Dynamics 365 security protocols to protect sensitive business data.

Benefits

• Improve business efficiency with optimised Microsoft Dynamics 365 operations.
• Ensure successful Dynamics 365 deployments with expert planning and advice.
• Reduce downtime with proactive Dynamics 365 system maintenance and support.
• Tailor Microsoft Dynamics 365 to fit specific business requirements.
• Enhance user experience with custom Dynamics 365 functionality and interfaces.
• Leverage Microsoft Dynamics 365's full potential through expert integration.
• ISO27001 and Cyber Essentials Plus-certified Dynamics 365 advisory and support.
• Facilitate growth with scalable, flexible Microsoft Dynamics 365 solutions.
• Streamline business processes via Microsoft Dynamics 365 for increased productivity.
• Receive ongoing Dynamics 365 training and support for continuous improvement.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

353339412880053

Contact

Adam Crossling
03333209900
tenders@zenzero.co.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Marketing campaign management
  • Digital commerce
  • Sales force productivity and management

  Advertising

  • Advertising Placement
  • Advertising Measurement
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft 365 licenses and Azure subscriptions can be used in conjunction with other line of business applications to offer a rounded offering. Specific parts of the Microsoft ecosystem such as Dynamics CRM, Power BI and Azure cloud can be a strong addition to any existing IT environment.
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements: Microsoft 365 Business Premium, max seat count of 300.

User support

• Email or online ticketing support: Yes
• Support response times: Zenzero’s Microsoft certified, UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. Business critical incidents are picked up within an hour. Medium severity within 4 hours and low priority on next business day. Support is available 24/7/365.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Testing to EN 301 549 standards.
• Onsite support: Yes, at extra cost
• Support levels: Zenzero’s Microsoft certified, UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. However, for more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. We offer Technical Account Managers and Customer Success Managers to act as your primary point of contact for operational and procurement support. They will work with you on your cloud roadmap and help the organisation to achieve it's objectives. Support pricing is bespoke and tailored to the specific requirements of the buying organisation.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Users are provided guidance with license requirements. We will help to tailor user requirements to specific Microsoft 365 and Azure services and furthermore, provide ongoing support of those licenses for the end user.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The data within the Microsoft 365 and/or Azure environments are property of the end client. Zenzero's access at the end of the contract is removed, therefore there is no need for data extraction.
• End-of-contract process: At the end of the contract, dependent on what the end client organisation intends to do. License procurement and provisioning services will move to the new provider (or internal IT team if where applicable). Service support will cease after the offboarding process has been completed. Offboarding processes are followed to ensure that there is no service disruption whilst maintaining a professional and seamless handover to a new provider.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Access to the service portal is via a web browser and can be accessed via mobile with no differences to the experience.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The service interface is via the myZenzero support portal where users can access ticket information, raise new tickets, provide updates on existing cases and close tickets. Notifications from Zenzero will also be received via the myZenzero service portal. Communication with end-users is via telephone where needed, ticket updates for passive comms and via portal to ensure users always know the latest updates on their requests.
• Accessibility standards: EN 301 549
• Accessibility testing: To ensure accessibility standards for our service interface, several types of interface testing have been performed including Text Resizing, Focus Indicator Testing and Responsive Design testing.
• API: No
• Customisation available: Yes
• Description of customisation: Different reporting options are available to monitor and manage service and license utilisation. This customisation can be determined at the onboarding stage of any opportunity with the buying organisation.

Scaling

• Independence of resources: Service continuity: Microsoft offerings are delivered by highly resilient systems that help to maintain peak service performance. Service continuity provisions are part of the system design. These provisions enable Microsoft to recover quickly from unexpected events such as hardware or application failure, data corruption, or other incidents that affect users. These service continuity solutions also apply during catastrophic outages (for example, natural disasters or an incident within a Microsoft data center that renders the entire data center inoperable).

Analytics

• Service usage metrics: Yes
• Metrics types: License utilisation reports can be offered for Microsoft 365 licenses. For Azure, Compute (CPU and Memory) and Storage consumption reporting is also available.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: In Microsoft Azure, end-users have several options for exporting data, depending on the services they are using. Overview of the data you can export: Virtual Machine (VM) Data, Logs and Metrics, Resource Templates, Data Lake Storage, Blob Storage, Azure Active Directory (AD) Information.; ; In Microsoft 365, end-users/administrators can export data from:; - Outlook - emails, calendars, and contacts in PST format.; - OneDrive - Download files or entire accounts.; - SharePoint Online: Download documents and lists; - Power BI: Export reports and data visualizations; - Dynamics 365: Export data to Excel or other databases.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF
  • HTML
  • DOC
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft Cloud Platforms are available 24x7x365 and maintain 99% availability.
• Approach to resilience: Not applicable. The datacentre is Microsoft-owned.
• Outage reporting: All outage alerts are reported via email. Furthermore, the status of the Microsoft service can be monitored at: https://portal.office.com/servicestatus

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces is confined solely to trusted IP addresses and clearly defined Role Based Access Controls restrict access to individuals who specifically need access to functionality or data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Zenzero are ISO27001 and Cyber Essentials certified, which informs our governance policies and processes in line with security best practice/guidance. Our in-house team of GRC experts actively monitor and manage our estate, undertaking at least annual audits to ensure continued compliance. We have a robust reporting structure to ensure accountability, with a clear chain for the escalation of issues.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any configuration changes within the Microsoft cloud platform are documented within the Ticketing system and communicated to relevant stake holders for approval prior to any scheduled changes. All changes are documented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are assessed via continuous internal, external, application, network and agent-based vulnerability scanning, supplemented via regular penetration testing. Identified vulnerabilities are prioritised based on factors such as severity, potential impact and likelihood of exploitation. Remediation, including the application of security patches, is performed in a timely manner after evaluation and testing, typically shortly (< 24 hours) after vendor patch release. Threat data is procured from a number of third-party sources and integrated into our vulnerability management process.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Zenzero utilise our in-house Security Operation Centre to monitor all systems for potential compromises using a combination of automated monitoring tools and manual security assessments. When a potential compromise is detected, our incident response team, consisting of experienced security analysts, investigates further. Depending on the nature of the compromise, response actions may include isolating affected systems, disabling compromised accounts, and implementing further containment measures. Critical and high priority incidents are actioned immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Zenzero have pre-defined incident response playbook for common incidents outlining step-by-step procedures for addressing various types of events. Our processes are regularly reviewed and updated and align with industry best practices. Users can report incidents through multiple channels including email, our IT service desk or via our security operations centre. Throughout the incident lifecycle, and on resolution, regular communication and updates are provided to all stakeholders, culminating in an incident report detailing the timeline, impact, root cause analysis, actions taken, and lessons learned.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Saturday 1 November 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Monday 12 January 2026
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 525EAF28-AE9D-4ABF-BC25-6936C6BA9155
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.