Through Technology Limited

Cloud Archiving Service, Powered by Archive360

Our service provides archiving of data from primary systems to a cost effective and full-featured archive. Files are stored in their native format in a single, consolidated and legally-compliant archive with API or web portal access and fully configurable permissions, retention and disposition workflows to meet any requirement.

Features

• Expert implementation of Archive360 services by Channel Partner.
• Host archives in your Azure Subscription using your encryption keys
• Legal and e-Discovery across your archived data
• Email Journal Archiving
• Archive Migration from Exchange, Enterprise Vault and CommVault
• Guaranteed file immutability
• Native support of 20+ cloud and legacy archives
• Onboarding at up to 50Tb per day
• Archive and restore dormant accounts for G-Suite or Office 365

Benefits

• Reduce ongoing storage costs for other cloud subscription services
• UK onshore hosting. Full compliance with UK legislation and standards
• Retain existing meta-data, including dates and permissions
• Full end-to-end configuration and optional ongoing service
• Avoid breaching SharePoint Data Size and site collection Limits
• Reduce costs: only retain data you need in expensive services
• No lock-in: Native format storage in customer's Azure Subscription
• Proven in UK Government for migration and archiving at MoJ
• Easily undertake FOI, SAR and Security Investigation searches
• Utilise Azure services for transcription and indexing of audio data

£300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

353585962179356

Contact

Peter Hanney
+44 (0)7913334794
enquiries@throughtechnology.uk

Planning

• Planning service: Yes
• How the planning service works: We will work with customers to understand their objectives, requirements and to help identify use cases where Archive360 products can be leveraged to improve business processes and reduce cost. We will plan for the implementation of Archive2Azure and any migration pre-requisites with the customer's internal teams and third-party suppliers including infrastructure dependencies.; ; We utilise our own planning methodology or can align with that of customer teams and projects.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Archive360 Fast Collect, Open Archive & Archive2Azure
  • Microsoft Office 365
  • File shares
  • Business Applications and Record Management Solutions
  • Enterprise Vault, Commvault and other archiving platforms

Training

• Training service provided: Yes
• How the training service works: Our service will provide a clear exit plan upon conclusion, including transfer of all project documentation and knowledge transfer sessions with the customers internal or incumbent supplier teams. We can either provide ongoing support or arrange training with the vendor for nominated members of the client's IT team. End User guidance is provided along with training materials and service knowledge articles if required.
• Training is tied to specific services: Yes
• Services the training service works with: Archive360 Archive2Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Service utilises Archive360 toolsets to migrate and manage data archives from multiple sources either on-premise or in the cloud. We archive data to a managed, legally and regulatory compliant data archive held in cost-effective Azure tiered blob storage. We will work with your internal teams and suppliers to ensure that any pre-requisites for migration and archiving are delivered and tested. Setup and configure an instance of the tooling in a dedicated Azure Subscription and either undertake, or resolve issues from customer managed IT Healthchecks. ; ; Example customer use cases include: Content aware migration of third-party archives (including journal data), data validation and classification, journal archiving from Exchange or Office 365, compliance archiving and information management for Microsoft Teams, file shares, SharePoint and OneDrive, CRM, ECM data, records management with taxonomy, legal holds and disposition, e-discovery with scalable enterprise search.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Archive360 Fast Collect, Open Archive & Archive2Azure
  • Content aware migration of third-party archives (including journal data
  • Journaling from Exchange or Office 365
  • Compliance archiving and information management for ...
  • Microsoft Teams, file shares, SharePoint and OneDrive, CRM, ECM data
  • Records management with taxonomy

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All of our work is subject to Through Technology's internal quality assurance process.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer optional ongoing support and operation of Archive2Azure and the supporting Azure services. Providing support for the service, management of data, access control, integration with your infrastructure and devices and automation. We provide clear reporting of activity and service consumption. We can use our own ticketing systems or act as a resolver group on your system. Our service is delivered in compliance with all relevant standards, legislation and our own ISO27001 certified security management approach.

Service scope

• Service constraints: Any constraints will be associated with the individual customer requirements and therefore identified and managed at the proposal stage

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours, excluding weekends and bank holidays in England.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We typically use Microsoft Teams, Slack, Google or the IT Service Management Tooling of our customers. Using tools that your users are familiar with simplifies access to assistive technology users.
• Support levels: We tailor our support services to meet the customer's requirements, including SLAs, Service Hours and the level of support required, where that could range from total outsourcing of the archive and all management and searching off it, through first and second line end user support to third-line only or even insourcing to a customer-resourced support team. ; ; All customers will have a named customer account manager. We are equally at home working with our own IT Service Management tooling or acting as a resolver group within a wider customer ITSM toolset and service model.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Archive360

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI) - BSI Certificate Number IS 743920
• ISO/IEC 27001 accreditation date: 13/10/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing, it covers the full scope of our services on the G-Cloud Framework.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Through Technology is a Carbon Negative Business and formally assessed and certified as such with the PAS2060 Carbon Neutral Plus standard. This means that our services are operated to remove more carbon dioxide from the atmosphere than our business has created or will create in future, already significantly exceeding HM Government's Net Zero targets. Our business was designed with a very carbon-efficient business model. Building on this foundation, we have a process of continual improvement. We annually calculate our carbon footprint using the reputable carbonfootprint.com service, identify further reductions in our environmental impact, then offset -double- the residual carbon footprint of our business through the same scheme reputable UK tree-planting scheme used to offset HM Government ministerial travel. Measuring our footprint every year, optimising it and offsetting double, scales with our business and automatically applies to every service we provide (through G-Cloud or elsewhere). Furthermore, because trees last for many years, our positive impact on carbon capture and storage will continue to grow greater and greater across the lifetime of our business. As a business, we are also focussed upon helping our customers achieve your outcomes. We consider environmental impact in the work we undertake as part of our services many of which involve carbon reduction through modernisation of systems and migration to the cloud. Fighting Climate Change is something we are passionate about. We are proud of the contribution we make as UK Small Business. It also shows our commitment to not only meet, but exceed government targets for fighting climate change and goals of Procurement Policy Notes PPN 06/20 (Social Value) and PPN 06/21 (Taking account of Carbon Reduction in major contracts). Further detail, including "Beyond Net Zero - The Through Technology Environmental Impact Plan" available upon request.
• Covid-19 recovery:

  Covid-19 recovery

  In Through Technology, we have a very strong focus on achieving value for the tax-payers money and on supporting the UK economy. We are a UK Small Business, paying all our taxes in the UK and operating in full compliance with UK Tax regulations. We are members of the TechUK industry body, volunteering time via our seat on their Justice and Emergency Services Committee to help to define and deliver best practice in work between the Digital & Technology industry and government. We are signatories to the UK Government Small Business Commissioner’s Prompt Payment Code. Meaning we commit to paying our supply chain within 30 days and have never yet failed to do so, even when we ourselves have faced delays in our payments. Our company principles include sharing knowledge and building capability with our customers’ internal teams. This can be seen in our “Insource Transition Support” service published on G-Cloud. Helping our customers insource and develop their internal teams will drive upskilling and job creation within our public sector customers. We have a defined standard business process to actively seek out opportunities for savings and cost avoidance for our customers in everything we do. This process has resulted in savings and cost avoidance of over £10M in the last 3 years, saving our customers more than we have cost them while we have also delivered all of our contracted scope. We have also created new jobs in our business during the Covid 19 pandemic and continue to collaborate effectively with our customers remotely through their choice of tooling and onsite following all current Covid guidance.
• Tackling economic inequality:

  Tackling economic inequality

  Through Technology are committed to fighting economic inequality. As a modern business without strong geographic ties, our hiring policy is to prioritise recruitment from areas of high social deprivation as identified in the Department for Levelling Up, Housing and Communities' English Indices of Deprivation). At present, 40% of our staff are from these areas and as our business grows, so will this percentage, ensuring that most of the tax-payer money spent on our services ends up in the local UK communities that need it the most. We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society.
• Equal opportunity:

  Equal opportunity

  We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society. This is built into our policies, procedures and contracts, and lived day to day. We have worked to remove any bias from our organisational processes, including subconscious bias where it may exist. An example is that the first stage of our recruitment process is anonymised, minimising the impact of any potential bias in CV and Application evaluation. We are signatories to the Armed Forces Covenant and seek proactively to recruit ex-forces personnel, overcoming some of their challenges in returning to civilian life. Our recruitment process for opportunities is intentionally designed to be accessible and open to all. Our teams working through G-Cloud are diverse and include people from different parts of the UK, age groups, ethnic origin, gender, disability and faith.
• Wellbeing:

  Wellbeing

  Through Technology’s defining characteristic is the quality of our people, so we take well-being very seriously and have a number of measures in place to support the well-being of our staff and people they work with. Despite our relative small size, we have a board member responsible for staff wellbeing and a number of policies and processes which we live every week to maintain it. Examples include: Providing private health cover for all employees, offering time out for voluntary work in our local communities (including current staff acting as school governors, volunteering careers guidance in schools, acting as community representatives and teaching practical philosophy/life skills), funding a qualified Mental Health First Aider within the business, fostering a culture that welcomes private or public discussion of mental health and well-being (including open discussion of our CEO’s personal experiences). We also care about the well-being of those we work with in our supply chain, our customers, and their third-party suppliers. If we identify any well-being or stress-related issues with colleagues outside our organisation, then we handle these sensitively through the appropriate process or channel.

Pricing

• Price: £300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.