Solcom Limited

Whzan Digital Health

Whzan provides health & activity monitoring standardised national tools - supporting care professionals and families in highlighting vulnerability with evidence-based data.

Whzan's systems include automated early warning triggers, NEWS2, health and activity pattern recognition, simple user interface - continually enhanced, developed and updated by own team.

Features

• Post hospital discharge monitoring
• Virtual wards
• Suitable for all types of care, nursing and LD homes
• Used for domiciliary care (NEWS2 of patients, etc)
• Enables remote Annual Physical Health Checks for people with SMI
• Supported self-management for individuals with single or multiple conditions
• Hypertension screening
• Screening of fracture clinic patients for osteoporosis
• Supports frail people living on their own
• Conducts comprehensive clinical assessments, communicating results to healthcare professionals

Benefits

• Triage of patients on surgical waiting lists
• Reduced demand on NHS services
• Deferral of care home admission
• Empowers patients to feel reassured and involved with their health
• Detect signs of change in health and behaviour
• No technical knowledge is required
• Portable, wireless, Bluetooth enabled devices
• Authorised professionals access patient results and analysis in real-time
• Improve patient health
• Permit patients to self manage their condition

£72 to £400 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith.chessell@solcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

353594241723786

Contact

Keith Chessell
01983817000
keith.chessell@solcom.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements: Whzan subscription

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Enquiries are responded to within one hour of receipt during Mon-Fri 9am-5pm.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: For all support queries, customers are directed to our dedicated full-time help, training and technical support office. They are available during office hours by phone and email. Typically, issues are resolved on the first call. They can send replacement equipment and consumables, provide unlimited training, technical advice and support.; ; If escalation is required, our support staff will pass on the query to our team of developers. If necessary, issues will be escalated to higher management and the chief executive officer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide online documentation, online training sessions, help videos and full documentation to get users started with Whzan.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users extract their data via a secured spreadsheet.
• End-of-contract process: At the end of a contract data is extracted and deleted at no extra cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Different screen layout
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Web based dashboard
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: It has been reviewed by users with visual impairments.
• API: Yes
• What users can and can't do using the API: Users can import and export data.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the dashboard layout, reports, and data content.

Scaling

• Independence of resources: The system has been successfully tested to 10x the current user volume to ensure users are not affected by the demand other users are placing on our service.

Analytics

• Service usage metrics: Yes
• Metrics types: Full usage statistics and data counts.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data by downloading reports from the dashboard and via specific requests to our support team.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our SLA references 99.98% uptime. Any downtime is credited to the subscriptions.
• Approach to resilience: Whzan operates on two independent UK Microsoft datacentres for maximum availability. Our data is stored in an encrypted form on the Microsoft Azure Cloud platform, one of the most secure server platforms available, and used by more than 7 million companies. Microsoft Azure is a tier 4 provider.
• Outage reporting: We notify our users of any outages via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Fully defined in our Quality Management System, available on request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: IS27001 due to complete end May 2022

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a complete quality management system compliant with ISO 9001, ISO27001 and Cyber Essentials Plus.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Fully defined in our Quality Management System, available on request.; ; We track all changes including source code, documents, client requirements, and software versions.; ; The Senior Management Team of Solcom identify any potential changes, this is then delegated to a responsible person as a “project manager”. They will conduct a “research background” to determine the feasibility of the changes and once completed this then forms part of the Management Review together with including within the internal audit schedule.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Fully defined in our Quality Management System, available on request.; ; In accordance with our 'Context, Risk, Opportunities and Objectives' matrix we have assessed any typical / likely Information Security threats based on their potential effects on Confidentiality, Integrity and Availability (CIA) attributes. Following this analysis, appropriate controls have been identified, which feed into our Statement of Applicability. The document identifies controls to mitigate risks following the process of identification, analysis and evaluation.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Fully defined in our Quality Management System, available on request.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Fully defined in our Quality Management System, available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Whzan enables the remote monitoring of vulnerable individuals which directly reduces carbon emissions through the reduced GP visits, ambulances and carer home visits. ; ; Reports consistently identify reductions in hospital admissions, A&E attendances and GP visits by up to 70%. The NEAHSN published a report showing the use of Whzan in 8 care homes saved £756,000 in admissions, A&E attendances and ambulance services over just one year. NHS Essex also report NHS service savings of approximately £1m per month through use of Whzan in 250 care homes.
• Covid-19 recovery:

  Covid-19 recovery

  The impact of the pandemic has been significant to us. We have increased capacity for remote monitoring, specifically in care homes and virtual wards, such as BP@Home and Oximetry@Home. The number of care homes using our Blue Boxes increased from 500 to 2,000 within 12 months and is currently rising to 3,000. Our patient numbers have risen from 15,000 to over 70,000 and continue to rise. To accommodate the demand, we increased our numbers in all areas of the company, from manufacturing to software development and support.; ; Over many years and from NHS reports we have proven the Whzan system improves quality of life and raises patient safety. Our systems and their features are used to identify early signs of deterioration and illness as well as giving the population the confidence they need to manage their own health. In turn, this has enabled patients to access healthcare support much earlier leading to faster recovery and less demand on NHS services. ; ; We have a comprehensive COVID-19 feature on WhzApp, our free to use mobile app, to help patients manage and monitor their condition. ; ; Our portable telehealth kit, the Blue Box, is used for the detection and recovery of COVID-19 with the fingertip pulse oximeter and assessments monitoring their health. ; ; Guardian, our home monitoring kit, is used during recovery to monitor behaviour. For example, it will show trends to carers, friends and family if they are starting to eat and drink less which is a sign of deterioration. It will also show if they are spending less time in the bedroom, which would show their improving health as they are starting to be up and about.; ; Authorised clinicians can review all results in real time with no need for face-to-face visits.
• Tackling economic inequality:

  Tackling economic inequality

  The need to make remote monitoring accessible to all groups and improve equality of health requires the Whzan system to be designed for simplicity, so it can be used by people with very little or no clinical training at all. ; ; We ensure that all aspects of Whzan are accessible for all types of users. The online dashboard is where all of our help guides are available, and every user has access to them. The Whzan dashboard is simple and intuitive to navigate and has an accessibility theme option. Our system is suitable for those with a reading age of 7.; ; Whzan is simple to use, reducing barriers to monitor health and improve equality of access. We are able to track our Social Value monthly from monitoring the increasing patient population being given access to the system and the increasing number of clinicians who are using it to support care for patients. We have feedback from GPs, clinicians and patients confirming care is being delivered in a better and more effective way through Whzan.
• Equal opportunity:

  Equal opportunity

  Whzan is available to all, there are no limitations for who can utilise it. No background in technology is required and we provide full training to all.
• Wellbeing:

  Wellbeing

  As creators of Whzan Digital Health, we have been supporting innovation within health and social care since 2010 - delivering applications which lower risk and raise safety. Feedback from clients indicate that recipients of the service benefit from significant health improvements evidenced in multiple reports and NHS made videos showing patients using Whzan. The reports contain significant detail of substantial reduced service demand in emergency, primary and secondary care and thus cost savings. Furthermore, reports contain service user case studies, such as early identification of SEPSIS, UTI, Covid 19 and other health deterioration for vulnerable people. Whzan also enables patients to live in their own homes for longer, deferring the need for residential care.

Pricing

• Price: £72 to £400 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Up to 6 months free trial with all software, hardware and training provided.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith.chessell@solcom.com. Tell them what format you need. It will help if you say what assistive technology you use.