Telana Limited

Azure Managed IT Service - AEMSP

Sundown Solutions Azure Expert MSP IT Managed Services offers expert IT infrastructure management, proactive monitoring, and swift troubleshooting for Azure/M365. It provides access to skilled technical support, promotes scalability for business growth, and ensures continual updates for optimal performance. This service boosts productivity and reduces operational costs.

Features

• Proactive Monitoring: Early detection and rectification of issues
• Innovative, patented solutions in Microsoft Cloud.
• Highly Trained Certified Professionals in Microsoft Cloud - MCM, MCSM
• Azure Expert MSP with a product development heritage.
• UKSoverign - staff DBS Checked, NPPV3, SC Cleared and DV
• Comprehensive support tailored to Microsoft cloud environments.
• Cloud Advisory Services: Guidance for cloud management.
• Security Compliance: Meets all regulatory standards.
• Full Power Platform capability & Governance Tooling
• Multiple Languages covered C#.net, JS, REACT, Node and more

Benefits

• Microsoft's most qualified resources - MCM, MCSM, M365/Azure Experts
• Cost Savings: Reduces need for in-house IT staff.
• Flexibility: Services / Solutions adapt to evolving needs.
• Compliance Assurance: Adherence to UK regulatory standards.
• Efficiency: Optimal running of IT systems & cloud resource management
• Boosts productivity with bespoke, innovative solutions.
• Strategic Insight: Guides your cloud strategy decisions.
• Data Protection: Safeguarding your important data.
• Improves scalability to meet growing business needs.
• Reliability: Assurance of uninterrupted service.

£3,500 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

354104444630420

Contact

Tony Boyle
07973747850
tony@sundownsolutions.com

Planning

• Planning service: Yes
• How the planning service works: As an Azure Expert MSP, Sundown Solutions provides flexible services in line with the Microsoft Azure Well-Architected Framework. Incorporating Agile and Waterfall delivery methodologies, we offer project management flexibility through T&M, Capped T&M, or Fixed Price models.; ; Our Power Review Assessment evaluates your IT infrastructure for alignment with Azure best practices. We focus on accelerated technology discovery and requirements engineering to ensure our secure, scalable solutions meet clients' specific operational demands and remain current with Azure technologies.; ; Proactive monitoring and swift troubleshooting enhance efficiency, while strategic cloud advisory services mitigate risk. Our experience-led planning process maps out implementation phases, reducing business risk and costs, and ensuring smooth adoption of cloud hosting and software services.; ; Our solutions adapt to evolving needs, while continual updates, security compliance, and data recovery mechanisms ensure optimal performance and robust data protection.; ; In summary, Sundown Solutions offers public sector buyers a reliable, cost-effective method to implement and manage cloud hosting and software services, in line with the Microsoft Azure Well-Architected Framework, ensuring operational excellence and enhanced productivity.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Azure Cloud Hosting - deploying and managing scalable cloud infrastructure
  • Seamless integration and migration to M365 environments.
  • Azure Kubernetes Services / Automation
  • Microsoft SharePoint / SharePoint Online
  • Governance and Risk Management. Establishing frameworks to manage risk
  • Custom Cloud Applications. Development, deployment of bespoke software solutions.
  • Data Services. Smooth data transitions and functionality across platforms.
  • User Adoption and Training. Structured training programmes
  • Microsoft PowerPlatform & PowerApps
  • IDAM - Robust management solutions to safeguard and control

Training

• Training service provided: Yes
• How the training service works: As a Microsoft Azure Expert MSP Sundown Solutions’ team is made up of the highest level of technical ability available in the Microsoft Azure & M365 marketplace. ; Our world-class team includes Microsoft Certified Masters, Microsoft MVPs, Microsoft Certified Solutions Masters and M365 Enterprise Administrators in the UK, all of whom are either DV, SC or BPSS Cleared. The vast majority of the team are also MCT (Microsoft Certified Trainers) and we are therefore able to not only deliver the required technical/functional outcome which our clients are looking to achieve from Architecture / Design, Engineering / Development and Support / Management, but we can also train the internal client resources prior to/during or after the delivery. ; This training, in addition to any knowledge transfer activity, enables our clients to take ownership thereafter efficiently and seamlessly. Our training service is further complemented by our 365 24/7 Managed Service Support capability providing ongoing technical assistance and peace of mind.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft O365 / M365
  • SharePoint & SharePoint Governance
  • Azure / Azure Monitor
  • Exchange Online
  • MS Teams / Cloud Voice Integration
  • MCT, MCM, MVP, MCST
  • Enterprise SQL Services, Analytuics / PowerBi
  • Azure Active Directory / Security
  • Modern Workplace, Autopilot, FileSync, PowerApps
  • MS Endpoint Manager - Configuration, Intune & Autopilot, Analytics

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As an Azure Expert MSP which employ MCM's, and MVP's, we specialise in helping our customers define, architect, engineer and deliver their programmes across many areas including Cloud, M365, mobility, collaboration and networking. Our unique engagement methodology and proven processes bring simplicity and assurance to complex situations. We provide clarity, create stakeholder consensus and deliver clear, actionable plans through to full execution, knowledge transfer and where required managed service. We help our clients leverage the benefits of cloud or hybrid environments whilst ensuring that these environments are secure, optimised and performant. Our engagements has encompassed some or ALL of the following approaches: • AS-IS / To-Be Review – Planning & Assessment • E2E Programme design and interdependencies road-mapping • Technical Architecture Design & Ownership (all Azure / O365 elements) • Service Design – inc Tooling and execution • User Adoption & Training • Deep routed SME engineering to support necessary remediation activities • Automation & Orchestration to improve migration cadence and success • Change Management & User Adoption • HyperCare Support – floor walking and 24/7 service desk • A 24/7 Team of M365 Admin Experts & MCM’s delivering Managed Services
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • MS Azure, AKS, Automation, Native Apps
  • SharePoint On-Premises & SharePoint Online
  • Exchange Online
  • MS Teams & Teams Telephony
  • SQL, Data Lake, DataBricks, Automation
  • PowerApps
  • Active Directory Services
  • Modern Workplace, Win11, FileSync, Endpoint Manager (Intune), Security
  • Migration & Modernaisation Azure Expert MSP

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our general software testing approach is an extension of our ISO 9004 standard and is based on ISO29119. Many of our projects leverage already certified platforms or solutions upon which we would overlay our Application Lifecycle Model approach to testing. Plan – We will plan and subsequently sign-off any actions with the client, identifying who will action the changes and providing a forward schedule of change. This would be progressed through required governance such as official Change Advisory Board (CAB) approval Develop/Configure – We will then configure the solution which may also mean performing changes directly on the production tenant. This stage also sees instructions and documentation created on how to implement the solution. Test – We then undertake agreed testing to ensure adherence to the required specification prior to handing over for supported customer User Acceptance Testing (UAT). Deploy – Once all testing is completed, we then deploy as per the approved and documented process. Maintain – We provide on-going support for the solution via the project technical team.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: As one of a handful of UK Sovereign Azure Expert MSP's, we operate a UK Sovereign technical escalation service desk, which delivers L2 / L3 / L4 support across the Azure & M365 stack, and develops and products which we service and support. We maintain our customers cloud-based and hybrid solutions with the highest level of expertise and business rigor. The service desk will cover any issues raised against the Azure & M365 tenancy with options for both Annuity based and PAYG contrats. The scope of the service desk can be adjusted based on customers need to support specific platforms or services within the scope. This would for example address the inclusion of Azure AD management or the inclusion of SharePoint development hours. We also provide support for our proprietary solutions including Project Shyrka, PowerReview, PowerCleanse, PowerDefence and Digital Armour Our Service Desk capability UK Sovereign and staffed by BPSS / SC & DV Cleared resources.

Service scope

• Service constraints: Our O365 Service Desk is delivered remotely, by our SME's, and operates via a dedicated 24x7 call handling service. ; ; We also offer a feature rich proactive monitoring and management solution which is delivered through various native tool-sets , our team of security vetted and cleared engineering are able to remotely login and fix issues without the need to visit site.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to all queries in real time - with a 24/7 call back facility with a 15 minutes SLA outside of core UK working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Tested with JAWS screen readers
• Support levels: Management Baseline; offers a thorough health check and reactive incidents. This service, which is capped by time or incident volume, operates within business hours only. It provides a light touch on service management, perfect for businesses seeking a foundational level of support.; ; Enhanced Baseline; steps up the game with proactive monitoring available 365 days a year, 24/7, or during business hours. We provide comprehensive service management and reporting, ensuring your systems are always up-to-date and issues are addressed before they become problems.; ; Platform Specialisation; is for those seeking support focused on specific platforms such as Azure SQL or MS Sentinel. This modular addition offers proactive monitoring, full-service management, and reporting, either 365 days a year, 24/7, or during business hours.; ; Workload Operations; is another modular addition that provides support focused on specific workloads, such as VDI or Data Platforms. This service includes proactive monitoring, full-service management, and reporting, ensuring seamless operation of your specific workloads around the clock or during business hours.; ; Choose the service that best fits your needs, and let us handle the rest. We’re here to ensure your IT operations run smoothly and efficiently, allowing you to focus on what really matters – your business success.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TUV
• ISO/IEC 27001 accreditation date: 11/11/2020 - re certified 30/08/2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001
  • ISO27001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sundown approach to cloud services leverage energy-efficient infrastructure that significantly reduces carbon footprints compared to traditional IT setups. By utilising advanced virtualisation technologies, we minimise physical hardware requirements and energy consumption. Our commitment to sustainability is further demonstrated through our use of renewable energy sources and cooling efficiencies in our data centres, ensuring that our operations contribute to the global effort of fighting climate change. This not only aids in reducing environmental impact but also aligns with public sector goals to promote eco-friendly technologies.

  Covid-19 recovery

  In the wake of COVID-19, our cloud solutions empower remote workforces by providing robust, scalable, and secure online platforms that facilitate efficient remote operations. We offer tools that enhance collaboration and productivity, supporting public sector entities as they adapt to new ways of working. Additionally, our cloud infrastructure allows for rapid scaling and flexibility, essential for responding to health emergencies and fluctuating demands, thus aiding in a smoother recovery from the pandemic.

  Tackling economic inequality

  We are dedicated to tackling economic inequality by promoting access to technology across various socioeconomic groups. Our cloud services support a range of economic activities, enabling small and medium-sized enterprises (SMEs) and nonprofits to access high-quality IT resources at a reduced cost. By offering tiered service options and training programmes, we facilitate technological empowerment and skill development, contributing to economic resilience and equality.

  Equal opportunity

  Our commitment to equal opportunity is reflected in our approach to service provision and employment. We ensure that our services are accessible to all public sector organisations, regardless of size or location, promoting digital inclusion. Our recruitment and staffing policies are rigorously fair and inclusive, supporting a diverse workforce that brings a wide range of perspectives and ideas to our operations, thereby enhancing innovation and service delivery.

  Wellbeing

  Recognising the importance of wellbeing, our cloud solutions aim to improve the work-life balance by offering flexible, user-friendly tools that reduce operational stress. Our services ensure data security and reliability, which in turn decreases workload and anxiety for IT staff within public sector organisations. Moreover, by enabling teleworking, our cloud platforms help organisations support their employees' mental and physical health by offering them more control over their work environments.

Pricing

• Price: £3,500 a licence a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.