DATAQUEST (HEATHROW) LIMITED
Cloud Management As A Service
Deploying your services into the Cloud can be more than just overcoming the technical hurdles. Cloud payment models today mean that there is constant opportunity to optimise your spend and can obtain a cost neutral investment. The correct governance will help keep costs under control and deliver greater value.
Features
- Ongoing cost optimisation
- Ongoing cost monitoring
- Cost reporting
- Monthly review meeting
- Defining and managing KPI and SLAs
- Single point of contact for issue resolution
Benefits
- Contract optimisation
- Cost optimisation on cloud expenditure
- Ongoing technical and commercial engagement
- Ongoing contract reviews and communications
Pricing
£750 to £1,500 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
3 5 4 1 4 7 6 4 0 9 4 7 1 7 8
Contact
DATAQUEST (HEATHROW) LIMITED
Michael Lyons
Telephone: 07799894781
Email: gcloud@dqgroup.com
Planning
- Planning service
- Yes
- How the planning service works
- Dataquest will help look at new deployments and how changes to your solution will impact the cost of your service. We then plan how to make these changes so that the impact to your business is as minimal as possible.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Training service provided
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Setup or migration service available
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Devices are supported using Mobile Device Management (MDM) tools and provided with an unlimited onsite warranty for the duration of the service.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 2 hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
We triage and set priority levels to inbound issues within 15 minutes. We set our response times based on priority levels. All support is included within the scope of our service agreement.
P1 - 15-minute response with 30-minute resolution target
P2 - 1-hour response with 2-hour resolution target
P3 - 4 Hour response with same day resolution target
Change - Same business day response and resolution target
We provide a dedicated technical account manager, commercial manager, and cloud support engineer with every service engagement.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft , AWS
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- The British Standards Institution (BSI)
- ISO/IEC 27001 accreditation date
- 29/09/2022
- What the ISO/IEC 27001 doesn’t cover
- No software development on premise
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Dataquest recognises the importance of achieving global CO2 neutrality, we are taking proactive steps in becoming carbon neutral by 2050. We have also adopted a responsible approach by working with supply chain partners and third parties who share this commitment so together we can drive CO2 emission down to net zero. Through ISO 14001, Dataquest aims to achieve long-term sustainability goals, ensuring a greener and more environmentally responsible approach to business. As part of our commitment to society, our people and the environment, Dataquest completes a thorough assessment of its business sustainability practices every year through EcoVadis, the global standard for business sustainability ratings. The EcoVadis process validates our sustainability commitments, practices and performance, and offers a clear roadmap for continuous improvement.Covid-19 recovery
Covid-19 caused significant and unprecedented impact across all global supply chains. Dataquest was able to respond favourably due to its robust systems and processes. In the wake of the pandemic, Dataquest continues to actively review and respond to risks and uncertainties that has affected the whole UK economy and the business environment from the pandemic. We are optimistic that Dataquest has come out of this stronger than ever, given that technology has potentially been the largest beneficiary of this crisis. We are seeing significant, undeniable changes in behaviour, and tech adoption across sectors at levels never seen before.Tackling economic inequality
Dataquest is committed to tackling economic inequality at root, from creating new businesses and new employment opportunities, to improving education and training, Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.Equal opportunity
Dataquest provide equality of opportunities for all employees by providing a working environment free from unlawful discrimination, harassment, bullying or victimisation on the grounds of sex, marital status, sexuality, disability, age, race, colour, ethnic origin, nationality, religious or political beliefs. This principle will equally apply to recruitment, training, promotion, dismissal, transfer and all benefits, terms and conditions of employment. Inclusion and Diversity (I&D) is a foundational principle at Dataquest. It is at the core of all we do and drives us to build and reinforce an inclusive culture. We recruit, develop, retain, and promote diverse talent. We continue to build partnerships with diverse organisations and develop resources to support diverse employees. Our leaders are held accountable to actively support I&D in words and actions.Wellbeing
We’re committed to ensuring our teams maintain high levels of physical and mental wellbeing. There is a strong focus on ensuring work is enjoyable at Dataquest. We have various team-building activities and events, and we host staff parties and socials throughout the year. We know the importance of employee wellbeing and how this can affect not only our team but also business performance. Our priority is to be proactive, so employees can gain awareness, education, and support to successfully function at work and at home, free from factors which may negatively impact upon their health. We provide access to professional coaching which looks to optimise their professional and personal development.
Pricing
- Price
- £750 to £1,500 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gcloud@dqgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.