PHOENIX SOFTWARE LIMITED

Azure Resource Manager templates

ARM templates are JSON files that define infrastructure and configuration for Azure deployments. They enable declarative deployment of Azure resources with dependencies and parameters. Templates support modular and reusable infrastructure definitions.

Features

• Provides unified management layer for all Azure resource operations
• Enables infrastructure as code through ARM templates
• Supports resource group organisation for logical resource management
• Provides role-based access control for resource permissions
• Enables resource tagging for organisation and cost management
• Supports deployment validation before resource creation
• Provides resource locks to prevent accidental deletion
• Enables cross-resource-group and subscription deployments
• Supports management groups for multi-subscription governance
• Provides activity log for resource operation auditing

Benefits

• Provides unified management layer for all Azure resource operations
• Enables infrastructure as code through ARM templates
• Supports resource group organisation for logical resource management
• Provides role-based access control for resource permissions
• Enables resource tagging for organisation and cost management
• Supports deployment validation before resource creation
• Provides resource locks to prevent accidental deletion
• Enables cross-resource-group and subscription deployments
• Supports management groups for multi-subscription governance
• Provides activity log for resource operation auditing

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

354225893763193

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  System and service management

  • IT operations management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Azure subscription limits and quotas - https://learn.microsoft.com/en-us/azure/azure-resource-manager/management/azure-subscription-service-limits
• System requirements: Service selection dictates system requirements; consult online pages for details.

User support

• Email or online ticketing support: Yes
• Support response times: "The Initial Response Time varies with both the support plan and the Business Impact of the request (also known as Severity). For a breakdown of initial response times by several level and business impact, please visit https://azure.microsoft.com/en-us/support/plans/response/; Weekend support availability varies depending on your Azure support plan. For more information, please visit https://azure.microsoft.com/en-us/support/plans/ "
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Microsoft test all our services and support functions extensively with our customers and partner before release.
• Onsite support: Yes, at extra cost
• Support levels: "Microsoft provides four (4) Azure support plan options, which includes varius levels of technical account management and cloud support engineering. The support options and cost include the following:; - BASIC (included for all Azure customers); - DEVELOPER ; - STANDARD ; - PROFESSIONAL DIRECT; - UNIFIED SUPPORT; For more information, vist https://azure.microsoft.com/en-us/support/plans/ and https://www.microsoft.com/en-us/unifiedsupport/overview"
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Azure users can start by creating an account at azure.microsoft.com and signing into the Azure Portal. New users get $200 credit for 30 days, plus 12 months of free popular services and 55+ always‑free services like Azure Functions and Storage. Starting is free, and users are only charged if they choose to move to pay‑as‑you‑go or exceed free usage limits
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats:
  • Markdown (source files in GitHub)
  • JSON (schemas, ARM templates, REST metadata)
  • YAML (Bicep specs, some configuration references)
  • XML, JSDoc, JavaDoc, Python docstrings
• End-of-contract data extraction: Users can extract their data from Azure at the end of a contract by downloading it directly from Azure services such as Storage, SQL, or virtual machines using built‑in export tools, APIs, or Azure Storage Explorer. Logs and configurations can be exported from Azure Monitor or Log Analytics, and automated workflows can move large datasets to external locations before shutdown. After contract end, Azure provides a short grace period for data retrieval before resources are disabled and eventually deleted, ensuring users have time to securely back up or migrate all required data.
• End-of-contract process: When an Azure contract or subscription ends, Microsoft places the environment into a limited‑function state. Customers retain access to extract their data for approximately 90 days before deletion begins. Microsoft then disables the subscription and permanently deletes customer data no later than 180 days after expiration in accordance with the Online Services Terms and data‑handling policies
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed to work on mobile devices as well as desktops. Mobile access (iOS/Android) is optimised for on-the-go use such as viewing dashboards, receiving alerts/notifications, and completing key user actions with secure authentication (for example MFA). The desktop experience provides the full administration interface, including advanced configuration, reporting, audit review, investigation features, and bulk actions. Core service capability is consistent across platforms; differences relate mainly to screen layout and administration depth.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users can access the Azure web portal by navigating to https://portal.azure.com in any modern browser. They sign in using a work or school account from Microsoft Entra ID or a personal Microsoft account with assigned Azure permissions. Depending on organizational policies, they may need to complete MFA, Conditional Access checks, or activate roles through PIM. Once signed in, they can manage resources, subscriptions, and services directly through the web interface.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We test all our services and support functions extensively with our customers and partner before release
• API: Yes
• What users can and can't do using the API: Azure Resource Manager (ARM) API and Azure PowerShell let users create, modify, delete, and query Azure resources programmatically, just like the Azure Portal. They support automation, RBAC management, policy deployment, templates, and tagging. However, they cannot manipulate the Azure Portal UI, access portal-only preview features, or perform actions outside ARM’s control plane (e.g., interacting with VM guest OS, reading portal dashboards, or executing workloads). Both tools manage Azure resources—not the portal experience itself.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise the service to align with their organisation’s security, compliance, operational and reporting requirements.; ; What can be customised; • Policy configuration (security baselines, conditional access, endpoint/app protection, retention and governance policies); • User/role-based access controls (RBAC), delegated administration and approval workflows; • Alerting and reporting (dashboards, report templates, thresholds, notification routes); • Service scope (enabled modules, onboarding approach, monitoring rules); • Integrations (ITSM tools, SIEM/SOAR workflows, identity providers, logging destinations); ; How users can customise; Customisation is completed through standard administrative portals, configuration templates, documented runbooks, and agreed change control. Where required, Phoenix provides guided configuration and managed change.; ; Who can customise; Authorised buyer administrators (e.g., IT, Security, Compliance) can customise within their permissions. Phoenix administrators can also perform configuration and governance changes under delegated authority.

Scaling

• Independence of resources: Azure limits noisy‑neighbor impact through strict resource isolation and governance. The hypervisor guarantees dedicated CPU and memory slices per VM; platform services enforce per‑tenant quotas and throttling; auto‑scaling and load‑balancing spread load across infrastructure; and continuous monitoring detects and mitigates contention. Combined, these controls ensure one customer’s demand doesn’t degrade another’s performance.

Analytics

• Service usage metrics: Yes
• Metrics types: https://learn.microsoft.com/en-us/azure/azure-monitor/reference/metrics-index
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: "Key management via Azure Key Vault; Encryption models such as envelope encryption and customer‑managed keys; Defense‑in‑depth physical and logical protections throughout the datacenter and service stack"
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can extract their data from Azure at the end of a contract by downloading it directly from Azure services such as Storage, SQL, or virtual machines using built‑in export tools, APIs, or Azure Storage Explorer. Logs and configurations can be exported from Azure Monitor or Log Analytics, and automated workflows can move large datasets to external locations before shutdown. After contract end, Azure provides a short grace period for data retrieval before resources are disabled and eventually deleted, ensuring users have time to securely back up or migrate all required data.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: ExpressRoute private connectivity keeps traffic off the public internet.; ; MACsec (IEEE 802.1AE) encryption on ExpressRoute provider edges and across Microsoft’s backbone network.; ; Double encryption in transit (TLS + MACsec) for defence in depth.; ; Private Link, giving access to Azure PaaS services via private IPs in your VNet (no public exposure).; ; Service Endpoints, ensuring traffic to Azure services stays on the Azure backbone rather than the internet.; ; Internal datacenter-to-datacenter encryption, protecting all Azure east‑west traffic inside the cloud.; ; Zero-Trust network validation requires continuous authentication and authorisation for all connections.; ; DDoS protection +Threat detection, preventing interception, tampering, or disruption of in‑transit data.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Encryption at rest uses AES-256 across storage, disks and databases, including Azure Storage SSE (default), Azure Disk Encryption (BitLocker/dm-crypt) and Azure SQL TDE. Keys are managed securely via Azure Key Vault with HSM support. Encryption in transit is enforced using HTTPS/TLS 1.2+. Connectivity can be secured using Private Endpoints (Microsoft backbone), VPN Gateway or ExpressRoute for private non-internet access. Security is strengthened with VNet segmentation, NSGs, Azure Firewall and WAF. Zero Trust controls, least privilege and JIT admin access with MFA/audit apply. Continuous monitoring uses Defender for Cloud, Sentinel and Azure Monitor.

Availability and resilience

• Guaranteed availability: "Azure availability guarantees range from 95% to 99.99%, depending on:; ; Service type; Architecture (single instance vs. zone‑redundant); Storage redundancy configuration; Disk tier; ; The highest standard guarantee commonly offered is 99.99%, achieved when deploying VMs across multiple availability zones."
• Approach to resilience: Azure is designed to be resilient through distributed regions, Availability Zones, and redundant infrastructure, enabling workloads to withstand hardware, network, and datacenter failures. It incorporates fault isolation, multi‑region replication, and resilience-focused architectural patterns to maintain availability during disruptions. Azure’s Well‑Architected Framework emphasizes designing for resilience, recovery, and continuous operation so applications can detect, withstand, and recover from faults.
• Outage reporting: Azure reports outages through the public Azure Status page for broad, platform-wide incidents, providing a global view of service health. For personalized, subscription-specific issues, Azure Service Health delivers real-time notifications about service incidents, planned maintenance, and advisories via email, SMS, push notifications, or webhooks. Azure Service Health also shows impacted resources and updates until resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Azure authenticates users through Microsoft Entra ID. When a user accesses the service, they are redirected to Entra ID, which verifies identity using methods such as passwordless sign‑in, MFA, certificates, or federated identity providers. Conditional Access policies may enforce requirements like MFA. Once authenticated, Entra ID issues a signed token, which the service validates before granting access based on the user’s permissions.
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels using role‑based access control, ensuring only authorized personnel can perform administrative actions. Multi‑factor authentication, passwordless sign‑in, and Conditional Access policies enforce strong identity verification. Administrative endpoints are protected with network restrictions, logging, and continuous monitoring. Support channels require verified identity, limited privileged access, and follow least‑privilege and just‑in‑time access principles to minimize exposure.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: "ISO 27001 (Information Security Management); ISO 27701 (Privacy Information Management); ISO 27018 (Protection of Personally Identifiable Information in the cloud); FedRAMP (U.S. government cloud security); DoD IL5 (U.S. Department of Defense cloud requirements); HIPAA / HITRUST (Healthcare data protection); PCI DSS (Payment card data security); GDPR compliance mechanisms"
• Information security policies and processes: Azure approaches security governance through a comprehensive, risk‑based framework that integrates policies, controls, and continuous monitoring across its cloud platform. It aligns to global standards like ISO 27001 and provides clear accountability via shared responsibility. Azure embeds security into design, operations, and compliance processes, using automated enforcement, threat intelligence, and regular third‑party audits. Governance is maintained through consistent policy management, access control, and transparent reporting to ensure customers can meet their own regulatory and security obligations effectively.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Azure uses automated, auditable change management built on Azure Resource Manager. Changes are tracked through services like Microsoft.ChangeAnalysis, which records what changed, when, and by whom to detect configuration drift and support rapid incident resolution. Azure DevOps adds structured processes for identifying, reviewing, approving, and tracking changes using Agile best practices to minimise risk and ensure clear documentation and governance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We maintain a continuous vulnerability‑management program that includes automated scanning, threat intelligence monitoring, and rigorous patch management. Identified vulnerabilities are assessed, prioritised by severity and business impact, and remediated within defined SLAs. Our process includes regular penetration testing, configuration baseline reviews, and monitoring for zero‑day threats. Remediation activities are tracked to completion, with verification to ensure fixes are effective. We follow secure‑engineering practices, maintain incident‑response integration, and undergo independent audits aligned with recognised standards to validate the effectiveness of our controls.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Azure protective monitoring involves continuously collecting, analysing, and correlating security signals across the cloud environment. It uses services like Azure Monitor, Defender for Cloud, Sentinel, and Activity Logs to detect anomalies, policy violations, and potential threats. Automated analytics identify suspicious behaviour, trigger alerts, and support incident response. Data is retained for auditing, investigation, and compliance, ensuring proactive detection and rapid mitigation of security risks.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Azure’s incident management process follows a structured lifecycle. Azure continuously monitors services to detect outages or security issues, then prioritises and analyses incidents to determine impact. Microsoft’s incident response teams isolate affected components, mitigate the issue, and restore normal operations. Throughout the event, Azure provides customer communications through the Service Health Dashboard. After resolution, Microsoft conducts post‑incident reviews to improve processes, strengthen detection, and prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Azure users can create an account at azure.microsoft.com and sign in to the Azure Portal. New users receive $200 credit for 30 days, plus 12 months of free services and 55+ always-free services such as Azure Functions and Storage. Charges apply only if users exceed free limits or choose pay-as-you-go.
• Link to free trial: https://azure.microsoft.com/en-us/pricing/purchase-options/azure-account

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.