In-tend Ltd

e-Procurement System

The In-tend e-Procurement Solution offers e-Tendering, DPS (Dynamic Purchasing Systems), e-Evaluation, Contracts Management, e-Auctions, Business Analytics Charts and e-Vendor Management modules plus API Integration. In-tend provides step by step/tailored templates to suit occasional and/or frequent system users covering all processes and procedures. In-tend complies with all latest Public Contracts Regulations.

Features

  • e-Tendering
  • e-Contracts Management
  • e-Evaluation
  • e-Auction
  • e-Vendor Management
  • DPS (DynamicPurchasing System)
  • Audit Trail
  • Dashboard Reporting & Analytics
  • e-Vendor Management & Spend control
  • P2P (Procure To Pay)

Benefits

  • Manages Risk, Ensures Compliance and meets with current Regulations
  • Ensures Transparency and Fairness
  • Facilitates saving through best practice and fair competition
  • Contract Register, Document Management & monitoring SLA's
  • Control of Supplier Database from Registration to Approved Lists
  • Visual charts and graphs illustrating real-time user activity
  • Ability to create tailored & bespoke reports
  • Date/Time Stamped log of user and supplier system activity
  • Links with current ERP databases via secure API web services
  • Facilitates full control over DPS framework processes

Pricing

£500 to £200,000 a licence

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@in-tend.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 5 4 4 1 6 8 2 2 4 7 1 7 7 8

Contact

In-tend Ltd Euros Jones
Telephone: 0114 407 0056
Email: tenders@in-tend.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No service constraints
System requirements
  • User must have an internet connection
  • User must have a web browser (All versions supported)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Target is same day by email or ticket (where possible), immediate support via telephone
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
In-tend provide full telephone and email support to all buyers and suppliers via an in-house UK help desk.
Support is structured on a tier basis with 1st line support being for simple queries and 2nd line support for more complex scenarios.
All support elements are logged via an internal support management system with tickets and reference numbers generated for reporting and referral purposes.
Support for both buyers and suppliers is fully included within the initial purchase of the system itself.
All customers are assigned a Technical Account Manager who will conduct review meetings
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide training and Project management to all customers which can be delivered either onsite or online. User documentation such as help guides are also available where required as well as access to a training 'sandpit' environment.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Online Wiki Help Guides
End-of-contract data extraction
This would need discussion based on the requirements of the user and the volume and format of data for extraction however In-Tend can offer various data extraction tiers and formats such as machine/human readable, JSON, XML or CSV with accompanied documentation stored in a hierarchical format.
End-of-contract process
This can be dependant on user requirements however in general, the contract price includes: System licence (x1 off license for unlimited No. of users from within subject organisation), support, user and supplier portals, training, annual hosting and maintenance with selected upgrade enhancements.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
In-Tend has developed a range of REST based API's designed to allow easy integration between the In-Tend system and nominated 3rd party applications/systems

In-Tend has a dedicated development team who work closely with our customers to further enhance and develop our systems and solutions to cater for specific needs.

As a result this would need to be a customer specific discussion based on user requirements and circumstances
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Described as a 'Structured blank piece of paper', many areas of the system can be tailored and configured to suit each organisation's requirements as well as the individuals operating within each organisation.
Any customising done by users would depend on their rights & permissions which is set by their organisation.

Scaling

Independence of resources
In-tend offer a load balanced scaleable platform which ensures users are not affected by spikes in demand. Our hardware is upgraded on a regular basis to far outweigh the current demand at that time.

Analytics

Service usage metrics
Yes
Metrics types
System usage for previous month and to date since day one
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Various formats are available to the user for exporting using system functionality.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XLS
  • XML
  • DOC
  • Crystal Report
  • Print
Data import formats
  • CSV
  • Other
Other data import formats
  • XLS
  • XLSX

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
In-Tend currently maintains an 8 year planned up-time (excluding planned maintenance and upgrades)
All SLA's are inserted into the Licence Agreement dependant on the customer and their purchased requirements. In-Tend's SLA is appended to the G-Cloud submission as part of the Terms & Conditions document
Approach to resilience
Available on request
Outage reporting
No unplanned outages have been experienced to date, however service status is published via a public dashboard should this ever occur

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
All system access is controlled by the end user Administrators who can set rights & permissions against individual users or groups of users. These restrictions determine what the user can access or cannot.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QAS International
ISO/IEC 27001 accreditation date
28/03/2013
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
AIB
PCI DSS accreditation date
January 2017
What the PCI DSS doesn’t cover
N/A
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
In-tend are certified with ISO 27001 Information Security and therefore
have audited security policies and numerous processes embedded within
the business that are documented in the ISO Management System Manual, Procedures and Statement of Applicability. These are reviewed
periodically and are subject to external audit annually. In-tend is
organised into several departments each with a department head and
deputy department head who are responsible for ensuring all procedures
are followed. Each department head reports directly to the Director of
Operations who reports into the CEO.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
In-tend runs on its own hardware platform on Microsoft SQL server. The system is upgraded quarterly and this follows a strict change control process of an 8 week release cycle which is communicated to customers at each step. In-tend is 27001 Information Security certified and as such is externally audited annually on IT security. As part of ISO 27001 In-tend operate a Statement of Applicability which comprehensively manages the control measures in relation to all relevant risk factors. All file systems are / have audit switched on and are centrally logged and monitored.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Virus, spyware and malware attacks are protected in the systems and control is managed via the Statement of Applicability, a controlled ISO document. Our threats software is constantly monitoring the service at various points and levels and will notify selected parties by email and text messages immediately. Patches relating to any potential issues or threats are carried out immediately. Patches for software bugs or fixes are carried out between our quarterly releases as and when required however these can be on average every two weeks. In-Tend subscribe to tech sources for early identification of potential Common Vulnerability and Exposures (CVE)
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
In-tend follow the standards set by our ISO procedures such as 27001, 9001 and 14001. With regards to any compromises we respond immediately following the procedures set. Virus, spyware and malware attacks are protected in the systems and control is managed via the Statement of Applicability, a controlled ISO document. Our threats software is constantly monitoring the service at various points and levels and will notify selected parties by email and text messages immediately. Response to any compromises would be immediate action.
Incident management type
Supplier-defined controls
Incident management approach
All incidents are managed via an ISO controlled incident form which is used to manage an incident through to solution. This will then be signed off by the department head or director. Procedures are in place for staff to follow when an incident occurs which includes the escalation process. All incidents are reviewed in our six monthly management meeting attended by the Director of Operations and the minutes are subsequently are audited in the ISO annual external audit.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
  • Find A Tender (FAT)
  • Contracts Finder
  • OJEU
  • Others via API on request

Social Value

Fighting climate change

Fighting climate change

In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives. Our outputs are demonstrable across aspects including fighting climate change.

As an organisation that offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.

Over the last three years In-tend have continually reduced its environmental impact through the reduction in office waste, minimising UK and International travel and the employment of more efficient infrastructure and hardware. We are now saving in excess of 5 t of Co2 per year based on estimated figures from 2018/19.

By introducing a semi-permanent home working model for a high percentage of our staff, this allows us employ nationwide whilst further reducing the impact that elements such as day to day commuting and site visits have on the environment/climate.
Covid-19 recovery

Covid-19 recovery

In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.

Our outputs are demonstrable across aspects including:

- Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.

- Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.

Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.

Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.

Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.
Tackling economic inequality

Tackling economic inequality

In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.

Our outputs are demonstrable across aspects including:

- Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.

- Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.

Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.

Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.

Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.
Equal opportunity

Equal opportunity

In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.

Our outputs are demonstrable across aspects including:

- Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.

- Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.

Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.

Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.

Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.
Wellbeing

Wellbeing

In-tend place a great deal of emphasis upon our Social Value obligations; and, as a independently owned SME, have the reactionary ability to constantly refine our social value offerings to our clients on a regular basis. We welcome Social Value KPIs as a means to monitor and benchmark our social value impact over any contractual term, and our social value initiatives encompass organisational objectives.

Our outputs are demonstrable across aspects including:

- Covid-19 recovery - ahead of the pandemic we moved to providing new ways of working to ensure continuity of the supply of our services, and throughout the pandemic, ensured the safety of our staff and supply chain. We continue to support local communities with both technical, and practical aid.

- Tackling economic recovery - we are committed to employing throughout our business, including offering apprenticeships in which we have a proven history. Location no barrier to employment. In-tend has a proven history of supporting innovation within our supply chain, and every aspect of our business model is continually refined for ways in which we can promote benefit within both the local community and nationally.

Fighting climate change - offering a SaaS product, we aim to continue to deliver training and account management remotely, thus further reducing our carbon footprint in line with our organisational environmental objectives.

Providing Equal Opportunities by reducing the disability workplace gap and tackling workplace inequalities - embedded within In-tend's culture, we are continually mindful of our social obligations in this regard and all employment opportunities are open to all.

Improving the health and well-being of our staff and community integration - In-tend have a proven history of providing health and well-being provision to our staff and their families, and provide volunteering opportunities within the community for individual, and wider community benefit.

Pricing

Price
£500 to £200,000 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Access to a sample portal where users can explore the system in its entirety. Users can run full 'dummy' processes and act as both Buyer and supplier to ensure the system provides the necessary functionality.

Time-frame is flexible but commonly 1-2 weeks allowing users to fully explore the system.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@in-tend.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.