INSIGHT DIRECT (UK) LTD
Ongoing Support
Insight Ongoing Support Services provide continuous maintenance, monitoring, and optimisation for applications and cloud environments. Combining ITIL®-aligned processes with Agile delivery, we offer flexible SLA tiers, proactive incident management, and feature enhancements. Our dedicated or shared pods ensure resilience, compliance, and innovation, freeing your teams to focus on strategic priorities.
Features
- SLA-Driven Support –Guaranteed response and resolution times for critical issues.
- Dedicated Delivery Teams familiar with your systems for efficient support.
- 24/7 Monitoring – Continuous oversight to ensure uptime and performance.
- Regular updates, patching, and preventative measures.
- Rapid troubleshooting and issue resolution using ITIL® best practices.
- Performance Optimisation –Ongoing tuning for speed, scalability, and reliability.
- Support aligned with agile development cycles for flexibility.
- Scalable Model –Easily adjust support levels as business needs evolve.
- Knowledge Transfer –Documentation and training to empower internal teams.
Benefits
- Reliable, SLA-driven support ensures critical issues are resolved quickly.
- Improved System Stability – Proactive maintenance reduces downtime and disruptions.
- Enhanced Security – Continuous monitoring and vulnerability management protect data.
- Optimised Performance – Regular tuning keeps applications fast and scalable.
- Cost Efficiency – Preventative measures reduce expensive emergency fixes.
- Business Continuity – 24/7 monitoring safeguards operations against unexpected failures.
- Flexibility – Scalable support adapts to evolving business needs.
- Faster Issue Resolution via dedicated teams familiar with your systems.
- Compliance –Adherence to ITIL® and industry standards ensures regulatory alignment.
- Knowledge Empowerment –Documentation and training strengthen internal capabilities.
Architecture roles
Business architect
| £450.00 |
£225.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Data architect
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Enterprise architect
| £790.00 |
£395.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Network architect
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Security architect
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Solution architect
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Technical architect
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Chief digital and data roles
Chief data officer
| £1,325.00 |
£662.50 |
Chief information security officer
| £1,325.00 |
£662.50 |
Chief technology officer
| £1,525.00 |
£762.50 |
Cyber security roles
Cyber security audit and assurance
| £1,325.00 |
£662.50 |
| £1,325.00 |
£662.50 |
Cyber security governance and risk management
| £980.00 |
£490.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Cyber security monitoring
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £1,325.00 |
£662.50 |
Cyber security incident response
| £600.00 |
£300.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Cyber security vulnerability management
| £600.00 |
£300.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Cyber security digital forensics
| £600.00 |
£300.00 |
| £1,325.00 |
£662.50 |
| £1,325.00 |
£662.50 |
Cyber security testing
| £600.00 |
£300.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Cyber security secure design
| £600.00 |
£300.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Data roles
Analytics engineer
| £450.00 |
£225.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
Data analyst
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
Data engineer
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
Data ethicist
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Data governance manager
| £790.00 |
£395.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Data scientist
| £450.00 |
£225.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Machine learning engineer
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Performance analyst
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
IT operations roles
Application operations engineer
| £600.00 |
£300.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Business relationship manager
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
Change and release manager
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Command and control centre manager
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
End user computing engineer
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
IT service manager
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Incident manager
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
Infrastructure engineer
| £600.00 |
£300.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
Infrastructure operations engineer
| £600.00 |
£300.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
Problem manager
| £600.00 |
£300.00 |
| £980.00 |
£490.00 |
Service desk manager
| £450.00 |
£225.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Service transition manager
| £600.00 |
£300.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Product and delivery roles
Business analyst
| £450.00 |
£225.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Delivery manager
| £790.00 |
£395.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Digital portfolio manager
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Product manager
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Programme delivery manager
| £1,325.00 |
£662.50 |
Service owner
| £1,325.00 |
£662.50 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £450.00 |
£225.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Test engineer
| £600.00 |
£300.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Test manager
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
Software development roles
Development operations (DevOps) engineer
| £450.00 |
£225.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
Frontend developer
| £450.00 |
£225.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Software developer
| £450.00 |
£225.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
User-centred design roles
Accessibility specialist
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Content designer
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £790.00 |
£395.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Content strategist
| £980.00 |
£490.00 |
Graphic designer
| £600.00 |
£300.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Interaction designer
| £600.00 |
£300.00 |
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Service designer
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
Technical writer
| £980.00 |
£490.00 |
| £1,325.00 |
£662.50 |
User researcher
| £600.00 |
£300.00 |
| £790.00 |
£395.00 |
| £980.00 |
£490.00 |
| £490.00 |
£490.00 |
| £1,325.00 |
£662.50 |
| £1,325.00 |
£662.50 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Atlas
-
ISO/IEC 27001 accreditation date
-
Saturday 13 April 2024
-
What the ISO/IEC 27001 doesn’t cover
-
N/A
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
Atlas
-
ISO 9001 accreditation date
-
Tuesday 1 April 2025
-
What the ISO 9001 doesn’t cover
-
N/A
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
Be7ce590-de10-486e-8431-2e10891a8979
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
Cd8b1a78-44c7-4bb0-84d6-59a7506f3bba
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Ensuring new workers are informed of their right to join a trade union
-
Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Activities to cascade good practice on fair working conditions throughout the supply chain
-
Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
Service documents
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