Six Degrees Technology Group Limited

Cloud Managed Services

This service encompasses our suite of cloud managed services that are designed to accompany our Public Sector Cloud service, including hybrid cloud environments, and is aligned to the Cloud Adoption Framework (CAF). For Public Cloud managed services please see our Managed Public Cloud offering.

Features

• Platform support, to ensure security and performance optimisation.
• Server OS and Backup Management
• Firewall and Backup Management
• SQL and Backup Management
• Disaster Recovery Management
• Active Directory Management

Benefits

• SLA and OLA backed service with prioritised response and escalation
• Cloud Adoption Framework aligned cloud operating model
• UK based 24x7 support with optional security cleared (SC) staff
• Robust change management process and documentation for governance and audit
• Respond to IT issues faster for home-grown applications/business requirement
• Hybrid management across Public, Public Sector and Private Cloud
• Secure for Central Government, Justice and Blue Light, and Healthcare

£25 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

354670110020976

Contact

Six Degrees' Public Sector team
08000128060
Publicsector.sales@6dg.co.uk

Planning

• Planning service: Yes
• How the planning service works: Six Degrees Cloud Adoption Framework is aligned to Microsoft and is a proven cloud adoption journey used across our customers.; ; Capture and Consult: ; Phase 1: Strategy; Understand your objectives, and align your business units and stakeholders throughout your entire transformation journey.; Phase 2: Assessment; Gather data that will support your business case, estimate transition requirements and confirm priorities.; ; Transform and Harden:; Phase 3: Plan; Gather assessment data, conduct consultative workshops and create a proposal that includes high-level plans and cost estimate options.; Phase 4: Pre-Migrate; Establish a cloud landing zone, and ensure pre-requisites are captured and post-migration tests in-place to measure success criteria.; Phase 5: Migrate; Perform the migration and post-migration review. Document risks, workarounds and lessons learned to improve processes on subsequent phases.; ; Manage and Optimise:; Phase 6: Govern; Implement governance best practices and retention periods ready for robust management.; Phase 7: Manage; Monitor health availability and performance workload trends and advise on optimum performance and cost efficiency.; Phase 8: Innovate; Evangelise on workload automation, efficiency and integration to enhance cloud maturity and user experience.; ; Defend and Recover:; Phase 9: Integration between cloud environment and cyber SOC to provide continuous threat monitoring, remediation and prevention.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Six Degrees Public Sector Cloud, Private Cloud or ARK

Training

• Training service provided: Yes
• How the training service works: Training around the designed and implemented solution by Six Degrees, including management portals.
• Training is tied to specific services: Yes
• Services the training service works with: Six Degrees Public Sector Cloud, Private Cloud or ARK

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Six Degrees Cloud Adoption Framework is aligned to Microsoft and is a proven cloud migration journey used across our customers.; ; Capture and Consult: ; Phase 1: Strategy; Understand your objectives, and align your business units and stakeholders throughout your entire transformation journey.; Phase 2: Assessment; Gather data that will support your business case, estimate transition requirements and confirm priorities.; ; Transform and Harden:; Phase 3: Plan; Gather assessment data, conduct consultative workshops and create a proposal that includes high-level plans and cost estimate options.; Phase 4: Pre-Migrate; Establish a cloud landing zone, and ensure pre-requisites are captured and post-migration tests in-place to measure success criteria.; Phase 5: Migrate; Perform the migration and post-migration review. Document risks, workarounds and lessons learned to improve processes on subsequent phases.; ; Manage and Optimise:; Phase 6: Govern; Implement governance best practices and retention periods ready for robust management.; Phase 7: Manage; Monitor health availability and performance workload trends and advise on optimum performance and cost efficiency.; Phase 8: Innovate; Evangelise on workload automation, efficiency and integration to enhance cloud maturity and user experience.; ; Defend and Recover:; Phase 9: Integration between cloud environment and cyber SOC to provide continuous threat monitoring, remediation and prevention.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Six Degrees Public Sector Cloud, Private Cloud or ARK

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Six Degrees can provide penetration and vulnerability assessment and testing, along with some of the quality assurance testing internally. Other more specific performance or load testing is done via a 3rd party provider.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Azure Security Center or industry standard security posture review
  • Penetration testing by certified independent security tester
  • Azure Sentinel SIEM integration to cloud platform
  • Vulnerability assessment by certified security professional
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Six Degrees Cloud Support Service is based in the United Kingdom with 24x7 support by industry certified cloud engineers. Security cleared (SC) engineers are optionally available. Below are a number of key areas included in our support service:; ; 1) Incident Management; 2) Major Incident Management; 3) Technical Query Requests; 4) Service Requests; 5) Solution Implementation and Delivery; 6) Change Management; 7) Scheduled Maintenance; 8) Problem Management; 9) Capacity Management; 10) Service Continuity Management; 11) Complaints Process; 12) Escalation Progression Matrix; 13) Six Degrees Contact Process; 14) Incident Prioritisation; 15) Key Performance Indicators; 16) Target Response Times by Product Types; 17) 3rd Party Partner Support; 18) Microsoft Premier Support; 19) Other Vendor Support; ; Third party providers are used to complement Six Degrees to ensure buyers are provided with best in-class experience and skills.

Service scope

• Service constraints: Please see attached Service Descriptions for service-specific dependencies and constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependant on incident/request and priority level - please see attached Service Description for details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Please see attached Service Description for support levels.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 03/10/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: IT Governance
• PCI DSS accreditation date: 08/11/2023
• What the PCI DSS doesn’t cover: Only the physical and environmental security at the data centres we use in our operations were included in this assessment. The relates to the provision of the secure physical environment for the Colocation Services that Six Degrees provides to its clients. All other services provided by Six Degrees, internal systems supporting business operations or for other clients are specifically excluded from this assessment.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • PSN Compliance Certified
  • SOC 1 Type 2
  • SOC 2 Type 2
  • ISO 22301

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have an established environmental committee that is specifically focussed on ensuring that we apply an approach of continuous improvement in relation to environmental compliance and good practice. As part of our environmental commitments, we are aligned to ISO 14001(Environmental Management) and have a published Carbon Reduction Plan on our website, which was measured and recorded in accordance with GHG Protocols and Procurement Policy Note 06/21. ; ; We will be reviewing our footprint on an annual basis and carrying out actions identified to reduce our footprint. We are committed to achieving Net Zero by 2050 at the latest. During this time, targets will be set for the remaining period to ensure Net Zero will be achieved by our target date. We are aiming to reduce our absolute carbon emissions by at least 90% from our baseline year or achieve (and maintain) a carbon intensity metric of <1 tonne CO2e per employee, whichever comes soonest. This is in line with science-based Net Zero targets. ; ; Our largest environmental burden is the use of power in our datacentres. We use technology designed specifically to manage power consumption. We are very proud to have switched our data centres fully to use green and renewable energy. ; ; Our focus on environmental performance as a supplier under this framework will benefit you as you strive to achieve your own Net Zero targets. ; ; As a leading Microsoft partner, we can work with Microsoft to help you understand the carbon footprint for your existing estates, and how a transition to hybrid/public cloud could help reduce it. As part of any agreement under this framework we can also engage with your local communities to promote environmental awareness or engage in projects that benefit the environment.

  Tackling economic inequality

  Six Degrees supports this theme in several ways. Firstly, by working with local communities to provide mentoring and job opportunities. We take pride in employing local people and offering new opportunities as they arise. We do this through our internal Talent Acquisition (TA) team, who are actively building richer and deeper contacts within the local community to raise aspirations of people from all backgrounds. ; ; We seek to encourage local people to work within the technology sector by removing barriers to entry, for example through behavioural interviewing with objective behaviours that actively seek to remove bias (unconscious or otherwise) in recruitment and individual development discussions. Our TA team partner with local universities, schools and colleges to support careers fairs and our subject matter experts provide talks on IT or cyber security to local students. ; ; We are also very passionate about our ‘Women in Tech’ group, which seeks to encourage women into IT through all sorts of activity, such as webinars, school visits and other events. We are continuously planning new events and initiatives under this scheme, which we could then offer to buyers and their community as part of engagements on this framework. ; ; Secondly, we will tackle economic inequality and the digital skills gap through creation of new skills & jobs in the high-growth cyber security sector. Our cyber apprenticeship programme, sponsored by our People Business Partner & Cyber Consultancy Director, provide skills and accreditations that enable our people to progress in cyber security or transition into that space. ; ; We also run in-person events, known as ‘Cyber University’, as an education scheme for our Buyers based on our extensive knowledge and experience in Cyber Security. Cyber University provides an open forum for customers to create new skills in Cyber Strategy, best practice approaches and the latest in Cyber Security.

  Equal opportunity

  We recognise that people are more likely to be engaged and productive if they are rewarded fairly and offered flexibility to help achieve a positive work life balance. We therefore pay at the Real Living Wage in all of our roles, and remain committed to our ongoing pay review process to ensure all our employees are fairly rewarded. Six Degrees also has a continuous focus on closing the gender pay gap in our company, with our latest report available on our website. ; ; We recognise that females are underrepresented in education, training and employment related to STEM. To combat this, we have introduced several strategies to bring new females into the organisation. These include our engagement with schools, colleges, and universities to raise the aspirations of females toward tech. Our goal of ensuring every recruitment shortlist contains as least one female, and our offer of a guaranteed interview for every shortlisted female. ; ; We have collaborated with the Employers Network for Equality & Inclusion (ENEI), achieving a bronze TIDE Award in our first two years of collaboration. Through our continued devotion to improving, we were awarded a silver status in 2023. Through this partnership we have focused our work around seven critical areas of inclusion – our workforce, our strategy and plan, leadership and accountability, recruitment and attraction, training and development, employment practices, and communication.; ; We have zero tolerance to slavery in any form, but by no means limited to, bonded labour, debt bondage, serfdom, forced labour, child slavery, marital slavery, sexual slavery and/or human trafficking. We expect all those in our supply chains to comply with our values and the Modern Slavery Act 2015, which is governed by our Supplier Management and Sustainable Procurement Policy.

  Wellbeing

  Supporting our workforce’s health and wellbeing is crucial to Six Degrees. We have established an employee network, known as the 360 Degrees Group, which is made up of people who are passionate about making a difference from across all different business units, with an Executive-level sponsor and SLT-level sponsors for each sub-group or initiative. The initiatives include: ; ; - Including Everyone, Everywhere: Our forum which focuses on diversity and inclusion: it’s about creating a Six Degrees where everyone feels able to bring their truest self to work.; ; - Healthy Minds, Healthy Lives: Our forum for mental health and general wellbeing. A healthy mind and body is at the core of being happy and productive at work and at home.; ; - For The Benefit of Others: There’s something that touches, motivates or inspires all of us; this is a forum which focuses on charity fundraising, on making a positive mark on the communities which Six Degrees touches, and on making this a greener place to work.; ; We operate a well-being calendar led by Healthy Minds, Healthy Lives and also have certified Mental Health First Aiders across the business, demonstrating our commitment to providing our workforce with wellbeing support. ; ; We have a significant focus on building awareness and promoting dialogue around health and wellbeing: our Women in Tech committee talks about female health, and for June (Men’s Health Awareness Month) they will be promoting awareness of men’s health, for example testicular and prostate cancers.; ; Under the 3rd initiative we actively encourage community engagement through numerous social value activities. These include collaborative and individual fundraising projects for our partnership with Macmillan as well as promoting events within communities. In 2019 we sponsored the Women in IT awards and have also sponsored a Tough Mudder charity event.

Pricing

• Price: £25 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Publicsector.sales@6dg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.