Document production consultancy
Writing letters, emails and text messages to the public is very common across the public sector. We can advise you on content strategy and tone of voice, as well as template documents and validate them through user research and integrate with data sources across your organisation.
Features
- Help writing documents within your approvals framework
- Email, print and SMS modality customisation
- PDF-based document production or use of templates
- Setup of highly complex documents with hundreds of data items
Benefits
- Advice on tone of voice and content strategy
- Consistent content at every stage of the user journey
- Content authoring support from content editors
- Experience with complex mail merge strategy
- Knowledge of GOV.UK Notify configuration and use
- Experience configuring commercial systems, like Thunderhead
- UX-led content review, with sentiment heat-map reports
Pricing
£550 to £1,500 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 5 5 3 4 6 8 3 1 1 4 9 6 2 9
Contact
Nomensa Ltd
Stuart Pollock
Telephone: 0117 9297333
Email: gcloud@nomensa.com
Planning
- Planning service
- Yes
- How the planning service works
-
Nomensa’s services span the end-to-end digital lifecycle from Discovery, Alpha, Beta to Live, meaning we’re able to support our clients at any stage in the project lifecycle.
Our user-centred approach enables Nomensa to support you in building a service around the needs of your users, policy and organisation. We believe how recommendations are communicated is equally as important as the recommendation itself. Our outputs are packaged up in an easily-digestible way and presented to explain findings and the evidence behind them. This ensures full knowledge transfer, enabling you to work self-sufficiently during implementation. As standard, we follow and adopt the Government Design Standards, Service Manual and Technology Code of Practice when supporting our clients in planning.
For each project or programme of work you will have a dedicated project manager who ensure successful delivery. We work collaboratively with all our clients adopting a one team culture, ensuring we bring you on the journey to designing, developing and planning your cloud-based service. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
At Nomensa, we passionately believe in working collaboratively with our clients to adopt a one team culture and create an open and transparent partnership. This approach supports knowledge transfer and training with our clients and helps to upskill internal teams.
We provide bespoke training in a range of formats that suit different learning styles. We can tailor our training resources to suit different audiences including product owners, policy makers, delivery managers, user researchers, service designers, interaction designers and developers. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We’re well versed in supporting public sector clients in migrating services, both between cloud-based solutions or from existing legacy systems.
We use the information gathered from user and technical research to identify the best solution for the new or existing service and work with you to create a clear roadmap for the migration of your service to the cloud.
Nomensa are technology agnostic, meaning we can provide objective recommendations that best suit your requirements and organisational needs. We strive to support you in selecting a solution that is sustainable and work with you to define requirements for how your service will be managed, supported and incrementally improved as it evolves. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
As an ISO 9001 and ISO 27001 accredited agency, we have a robust set of processes and frameworks for quality assurance. We conduct all our research within the Market Research Society standards and are General Data Protection Regulation (GDPR) compliant.
We adopt an Agile methodology and align with the Technology Code of Practice. Our approach incorporates elements of best practice in project management and delivery, including: continuous integration (code builds and tests), continuous delivery (code release and deployment) and monitoring (performance, end user-experience).
As part of our day-to-day process, we internally run stand-ups, so we can easily track our work. We also peer review our code to ensure that it is robust and meets best practice standards. We manage our development progress using JIRA issue and project tracking software and, during the UAT process, you will be able to be actively involved in the prioritisation of changes or bugs.
To allow for fast and effective deployment of our work, we use continuous integration and deployment. This allows us to automatically test our code to minimise risk and ensure quality, so your site is robust and stable.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Types of services supported:
User Experience (UX) and accessible front end development services, Technical review and development services, Software design and development services in Drupal, Vue, Javascript, .Net, MS Dynamics, CMS, CRM, content support and management, Development as a service, Discovery, Alpha, Beta and Live services, Cloud and Data Architecture and QA services, Agile Development teams and Cloud infra and support for 24/7 service with 1st, 2nd and 3rd level support services.
We offer a number of services for buyers looking for user experience, focused software design and development in their projects and programmes for front end and in full stack. We also offer well experienced Architect and QA services and professional service management.
Please see our service description for more information and/or get in touch at the contact details provided.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Question response times are dependent on priority level.
For our accessibility services, out of office hours support is not provided as a standard. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
-
We use Microsoft teams for our chat technology for projects, this can be configured by the user which we can help them to do and is rated highly for accessibility.
Alternatively, we can use other chat channels depending on the need of the individual on the project such as Slack. We adapt to the needs of our clients. - Support levels
-
We provide email, telephone, chat, video meetings (teams or zoom) and onsite support to help you across the project to implement our recommendations. Costs are dependent on the amount of support required.
Users are provided with a free-of-charge Account Manager to support ad-hoc requests and triage to the team where required. We adapt to the needs of our clients and seamlessly integrate with their ways of working.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 01/11/2023
- What the ISO/IEC 27001 doesn’t cover
- Our ISO27001 accreditation covers all of our services
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
Tackling economic inequality
Nomensa are gold-accredited Investors in People, demonstrating our emphasis on learning and development and ensuring this has impacts beyond our business and into the local community. We continue to work closely with local schools, colleges, universities and other organisations to help build the local digital skills economy for the current and next generation.
Recognising the benefits of a diverse workforce, we’re committed to creating employment opportunities, particularly for those facing barriers to employment. Each year, two interns join us as part of Hargreaves Lansdown’s Strive Internship, which offers paid internships to BAME students.
Organisational growth has enabled us to increase the number of apprenticeship, graduate and internship roles we offer. Since 2013, 52 apprentices, interns and graduates have developed their skills and progressed their careers with us.
We also partner with charity Envision, who work with young people from less advantaged backgrounds to “make change happen whilst building their skills beyond the classroom”. Envision is a UK based charity that empowers young people from less advantaged backgrounds who are underrepresented in the world of work to develop essential skills and confidence through tackling social issues affecting their community.
This year our mentor team won Mentors of the Year across the programme as well as the group of young people winning the overall award for Envision finalists 2023/24.
As part of our commitment to social responsibility and community involvement, we have our Employee Volunteer Day initiative.
Employee Volunteer Day is an opportunity for all employees to take a day off from work to support a charitable cause of their choice. So far, our volunteering hours include:
• Supporting Bristol University outreach to school’s program providing coding and development support to events for school children.
• Volunteering at career days.
• Support on steering groups for Vocscur’s LGBTQ+ partnership.Equal opportunity
We recognise the importance of a diverse workforce and are committed to providing a working environment that is free from discrimination. We promote the principles of equality and diversity across everything we do and work to ensure that our workforce is not only representative of UK population but treated fairly and equally.
As part of our E&D policy, we encourage applications and provide the support for candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief.
We know our work to meet this ambition is never finished and constantly strive towards identifying improvements to our people, processes, supply chains and environment.
We continue to proactively monitor, evaluate and improve our offering, but we currently have in place the following processes:
• Inclusive recruitment training and use of inclusive practices, including blind CVs, utilising alternative recruitment networks that aim to support underrepresented groups (e.g. Technojobs) and providing specialist support throughout the recruitments process, being recognised as a Disability Confident Committed company.
• Early careers paths established using apprenticeship route (Level 3-Level 6) and exploring opportunities for structuring new and existing roles in line with T-level and higher apprentice frameworks. Attracting typically under-represented groups within the sector, our initiatives have already seen 52 Graduates/Apprentices since 2013.
• Intern schemes, including already participating in Hargreaves Lansdown’s Strive Internship, which aims to offer up to 75 paid internships to minority ethnic students, alongside the Envision mentoring scheme, where we provide mentoring to local schools, recently winning mentors of the year 2024 and the group of young people we mentored from Digitech winning the overall event.
• Employee-led working groups and assigned individuals leads, including a equality diversity and inclusion group, who proactively monitor, plan and implement new initiatives, schemes and processes.
Pricing
- Price
- £550 to £1,500 a person a day
- Discount for educational organisations
- No