PROTECHT LIMITED

Protecht.ERM Enterprise Risk Management

Protecht.ERM is a GRC risk management solution for organisations of all sizes. Its cloud-based platform covers Risks, Controls, Audit, Assurance, Compliance, Regulations, Incidents, Assessments, KRIs, Actions, Health & Safety, Obligations, Operational Resilience, Business Continuity (BCM), Operational Risk, Cyber Risk and Third-party / Vendor Risk. All managed in one platform.

Features

• GRC: Risks, Controls, Policy, Compliance, KRIs, Incidents, Audit, Actions
• Cyber risks management, ISO27001:2022, threat security, IT risk domains, governance
• Governance frameworks, obligations, ISMS, safety, complaints, incidents, oversight
• Third party risk management, business continuity, regulatory compliance requirements, programs
• Operational resilience, BCM, project management, questionnaires, vendor management, VRM registers
• Data governance frameworks, quality ownership, accountability, enterprise wide controls standards
• Analytics prebuilt templates, user created reports dashboards, insights delivery capabilities
• User created web based forms, instantly deployed, mobile devices globally
• Integrates systems data sources, secure RESTful APIs, seamlessly scalable architecture
• SaaS cloud based software, hosted securely, AWS UK region

Benefits

• All Risks, Controls, Audit, Assurance information in one platform
• Connecting Incidents, Audit Findings, Metrics to your risks
• High-quality, interactive visualisations of risk data with filtering/export capabilities
• Significant efficiencies gained through generation of risk reports/dashboards
• Automated workflows, notifications and alerts based on business processes
• Major efficiencies gained through automated distribution of notifications
• Manage safety hazard, Health & Safety incidents and cases
• Real-time incident and loss escalation processes
• Standard support: ISO 31000, Orange Book, ISO27001, GDPR, COSO
• Access complete suite of GRC modules for single fee

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.lynam@protechtgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

356030383938895

Contact

Gary Lynam
+44 (0)7514940988
gary.lynam@protechtgroup.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management

  Financial

  • Treasury and Risk Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Microsoft Office 2007 or higher. Adobe Acrobat 8 or higher
  • Currently Supported versions of Microsoft Edge, Google Chrome, Safari, Firefox

User support

• Email or online ticketing support: Yes
• Support response times: Support is dependent upon priority of issue raised. 24/7 for critical issues; business hours for others. Response target for critical issues is 2 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided via the Protecht Service Desk portal, via email, and telephone for UK clients. All support for issues relating to bugs and performance are included as part of the annual subscription fees. An account manager is assigned for escalation of issues, generally however support occurs through the technical support desk.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Initial set-up and configuration of Protecht.ERM is undertaken by Protecht, based on each client’s unique requirements for data capture, workflow rules, reports and dashboards. Typical implementation projects range from 12 to 16 weeks.; During the implementation project, Protecht provides the following training either face to face or remotely:; • A half day initial training workshop for client administrators.; • A one and a half day training workshop for client administrators based on the client's specific configuration and covering all aspects of configuration and administration; • A two day training workshop for key users on the Analytics functionality If delivered remotely, training is broken down into smaller 1-2 hour online sessions.; This training is augmented by the fully searchable online Help function which also includes short 'how to' videos.; For each area of the system configured by Protecht, Protecht can create short, easy to understand 'How To' guides for end users. These guides complement the field level inline and pop-up help text and static help text configured within each form; as well as user role specific 'launchpads'.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Confluence page
• End-of-contract data extraction: Clients are able to extract data at any time during the contract term and 30 days after expiry via the Export function within registers, or via the Analytics function. Formats supported include .csv, .pdf, .xlsx. HTML, .pptx.; Also Protecht can provide a copy of the client data in CSV format, with any stored attachments returned in their native format at an agreed cost which will be subject to the volume of data in the system.; Data can also be extracted at any time via RESTful APIs or SFTP file transfer to other systems.
• End-of-contract process: Clients are able to extract data at any time during the contract term and 30 days after expiry via the Export function within registers, or via the Analytics function. Formats supported include .csv, .pdf, .xlsx. HTML, .pptx.; Also Protecht can provide a copy of the client data in CSV format, with any stored attachments returned in their native format at an agreed cost which will be subject to the volume of data in the system.; Data can also be extracted at any time via RESTful APIs or SFTP file transfer to other systems.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Protecht ERM contains a large range of guidance documents, step-by-step guides, videos, and other resources that end-users and administrators can access, including full system user guide documentation online, analytics function training materials, administrator training materials, online help/system manual for use by administrators, and integration documentation and an API portal for developers. These guides and documentation provide self-service for end-users and administrators and are accessible via the customers site through the Protecht ERM Help Portal. Protecht ERM also has training and guidance in the Knowledge base, accessible directly from the ERM platform, as well as the Protecht ERM user community for sharing insights and updates from the Protecht Customer Success team. Protecht Academy, a dedicated Learning Management System, provides risk methodology and systems training, including course roadmap, reporting on completion rates, interactive training, and role-specific courses. Implementation documentation, user guides, help, and full system user guide documentation online are available, including templates for registers and home page navigation dashboards.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Protecht.ERM provides a native app for iOS and Android. The app enables end users to view and update such data as assigned actions, compliance attestations and KRI responses, as well as creating new entries for incidents and other forms. Offline capability supports use of the mobile app when there is no connection and syncs seamlessly when connection is re-established.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Integration options are available, including REST API, Protecht.ETL, REST API Connectors, SAML for Single Sign On (SSO), Secure File Transfer Protocol (SFTP), System for Cross-domain Identity Management (SCIM), and Twillio (Email / SMS). These mechanisms enable integration with a wide variety of systems.
• Accessibility standards: None or don’t know
• Description of accessibility: Protecht ERM has been designed to be compatible with a variety of screen reader technology when accessibility is enabled. Accessibility is available for end user activities.
• Accessibility testing: Protecht has not tested directly JAWS, Dragon Naturally Speaking or Zoomtext, however, we expect that all of these tools will work given the adherence to accessibility guidelines. Protecht is committed to accessibility and is happy to assist customers with compatibility for their chosen tools.
• API: Yes
• What users can and can't do using the API: Users can set up and make changes through the API based on the modules implemented in the application, as Protecht.ERM APIs can be customised and reflect changes in the application dynamically to support integration needs. Users can also use out-of-the-box integration capabilities to send data to third-party applications in real time based on trigger conditions, or call third-party application webhooks to trigger loading of data from the Protecht.ERM system via APIs.; ; All APIs have authentication and authorization-based restrictions, with some APIs supporting authorization at the field level. All entities accessible via API are only accessible for authorized and authenticated users, and field-level authorization can be applied to certain resources.; ; For bulk operations, Protecht Bulk API operations are available for certain resources, with a limitation of 50 records returned per request. Pagination can be used to retrieve all results.; ; Currently, there is no hard rate limit on the number of API calls. However, Protecht's monitoring infrastructure can identify large volumes of API calls that cause server performance issues and stop the API calls if necessary.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Protecht.ERM is a highly configurable system, with non-IT skilled or experienced client administrators able to create and modify data capture forms, workflow rules, reports and dashboards without any coding required.; ; Fields within forms are fully configurable, including field names, inline help and pop-up context sensitive help. Rules can be configured to conditionally display or hide fields, force one or more fields to be mandatory, and display drop down lists that are relevant to the responses in previous fields.; ; User permissions can be configured to limit what registers a user can access, whether they are able to enter data only into one or more sections within forms, whether they are able to view existing data in one or more sections, and whether they are able to edit data in one or more sections.; ; The administration functionality is specific permission granted to one or more users based on client requirements. Full training of client administrators is provided, augmented by online Help function that includes 'how to' videos and WalkMe examples.

Scaling

• Independence of resources: Our contract with the customer stipulates a maximum percentage increase per annum of no more than 5%.

Analytics

• Service usage metrics: Yes
• Metrics types: System availability metrics.; System performance metrics.; Support Desk response time metrics.; JSON response:; We provide availability and performance metrics.; We do not provide support desk response time metrics. We have an internal KRI which reports response time breaches but we don't send this to clients. If really required, we can manually generate one every month for a specific client but not for all.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be exported by users in a number of ways:; 1. Export function within registers allowing for one or more records to be exported in .CSV format; 2. Export from reports and dashboards, allowing for export of any data element from across the database in multiple formats including .csv. .xlsx, .ppt, .pdf, .rtf, HTML and .svg.; 3. Export via RESTful APIs directly into other systems
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • RTF
  • XLSX
  • PPT
  • PDF
  • SVG
  • Text
  • HTML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • RESTful APIswith transformation from other system formats
  • URL format
  • XLSX
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Data in transit is protected by HTTPS (SSL) encryption. SSL versions and ciphers are limited to only those known to be secure.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Protecht commits to 99.5% availability excluding scheduled downtime on a 24 X 7 basis.; Protecht applies standard service levels uniformly across our customer base, consisting of an availability target of 99.5% during business hours, subject to exceptions. ; This availability target is not a guarantee, but we endeavour to meet it, and in the event we do not, there is a claims procedure.; We have consistently exceeded this target in recent years, with actual system availability of 99.94% in 2020, 99.99% in 2021, 99.98% in 2022, 99.99% in 2023, and 99.99% in 2024. ; A standardised service credit regime is applied as an exclusive remedy in relation to the availability service level.; Between 4 and 24 hours: 5% credit of one twelfth (1/12th) of the Annual Fee.; More than 24 hours: 10% of one twelfth (1/12th) of the Annual Fee
• Approach to resilience: Available upon request
• Outage reporting: Outages are advised by email to client administrators and via an outage webpage in place of the standard log in screen of the system.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Protecht maintains two user ids for support of client configurations: protecht.support and protecht.consulting. Allocation to these user ids is limited to staff with a need to access only, as per ISO 27001 certified access control policies and procedures.; Client administrators are able to restrict / disable access by these user ids at any time through the user profile settings within Protecht.ERM.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2 Type 1 & 2
• Information security policies and processes: Acceptable Use Policy, Access Control Policy, Accreditation Policy, Backup Policy, Business Continuity Policy, Change Control Policy, Cookie Policy, Cryptographic Controls Policy, Data Loss Prevention Policy, Data Retention Policy, Disposal and Destruction Policy, External Communications Policy, Incident Management Policy, Information Classification Policy, Information Handling Guidelines, Information Security Policy, Internal Audit Policy, IT Risk Management Policy; Mobile and Portable Storage Device Policy, Network Security Policy; Non-compliance policy, Password Policy, Physical Security Policy, Privacy Policy, Protecht Al Governance Policy, Scope Document Secure Development Policy, Security Logging and Monitoring Policy, Supplier Management Policy, Training and Awareness Policy, Vulnerability and Patch Management policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Infrastructure, application, and configuration changes are managed through the change control policy to ensure there is a record of all changes and security and other impacts are assessed. The change is approved by qualified staff and any associated actions can be identified and tracked.; Types of changes are categorised as:; • Software; • Hardware; • Data; • Restart; • Patch; • Release
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning is performed monthly and regular patching is performed monthly or as threats are identified, based on a risk assessment of threats identified. Protecht uses Nessus to perform vulnerability scanning .; Patches are applied by AWS for threats impacting the underlying hosting infrastructure and Protecht applies patches to threats impacting the application.; Protecht subscribes to lists for vendor security advisories.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Host based Intrusion Detection Systems are installed on all servers, and Network Intrusion Detection and Prevention Systems are also used. Protecht maintains an incident management procedure which covers security related incidents. For critical issues the target resolution time is 24 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Protecht has ISO 27001 certified policies and procedures for incident management, including approaches to communicating incidents to impacted clients.; Users are able to report incidents via the Protecht Support Desk on a 24 x 7 basis, via email, telephone or through the Protecht Service Desk portal.; Incident reports are provided to impacted clients via email. Incident reports include details on the incident, root cause, and remediation actions undertaken.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Friday 17 January 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of this approval is applicable to:; The information Security Management system in support of the provision and hosting of Protecht.ERM, Protecht.ALM and Protecht.lSMS services. In accordance with the company Statement of Applicability Version 4.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 45fc10c5-004c-425e-9cb6-c840eafeff98
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.lynam@protechtgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.