Codiance

Code Review Support Service

Our code review services consider every aspect of your cloud-based digital service including application source code, hosting/cloud implementation, documentation, testing and automation, performance, scalability and security. Our code review process results in actionable recommendations that optimise every aspect of your digital service.

Features

• Comprehensive evaluation covers all aspects of your digital service.
• In-depth scrutiny of application source code ensures robustness.
• Analysis of hosting/cloud implementation for optimal performance.
• Examination of documentation for clarity and completeness.
• Testing and automation assessment for reliability and efficiency.
• Performance evaluation ensures responsiveness and user satisfaction.
• Scalability assessment to accommodate future growth and demand.
• Security analysis to identify and mitigate potential vulnerabilities.
• Actionable recommendations provided for each aspect of the service.
• Tailored optimization strategies enhance overall digital service performance.

Benefits

• Enhanced reliability and robustness of your digital service.
• Improved performance leads to better user experience and satisfaction.
• Increased scalability prepares for future growth and expansion.
• Comprehensive security analysis mitigates potential risks and threats.
• Clear and complete documentation facilitates easier maintenance and troubleshooting.
• Reliable testing and automation ensure consistent service delivery.
• Actionable recommendations optimise service efficiency and effectiveness.
• Reduced downtime and maintenance costs through proactive optimisation.
• Strengthened competitiveness through enhanced digital service capabilities.
• Reduced carbon emissions digital service is fully Cloud optimised.

£450 to £1,495 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@codiance.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

356499330159468

Contact

James Petschenyk
+ 44 2921 676 849
tenders@codiance.com

Planning

• Planning service: Yes
• How the planning service works: The planning service at Codiance begins with a collaborative workshop to comprehensively understand your requirements. Leveraging our diverse experience across the Public Cloud, we utilize a range of existing tools, techniques, and methodologies to identify and deliver the right solution for you.; ; Our highly experienced team are seasoned in planning, designing, and implementing cloud solutions, leading customers through the process and providing a consultative experience. They tailor our standard processes to your specific needs, ensuring that key focus areas are prioritised to deliver the best value for your department and the taxpayer, all within your required timescales.; ; Throughout the planning phase, Codiance excels in working with multi-disciplinary teams, including third-party suppliers. We have proven processes in place to ensure that your desired outcomes remain our delivery focus, guaranteeing a seamless and effective planning service.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Codiance facilitates seamless cloud migration or transition between cloud services through a meticulous and collaborative process, adhering to best practices in cloud migration. Leveraging our extensive experience across the Public Sector, we employ a variety of tools, techniques, and methodologies to tailor solutions precisely to your needs. Our service delivery managers, adept in planning, designing, and implementing cloud solutions, lead the migration journey.; ; We begin by comprehensively understanding your requirements, ensuring that key focus areas are prioritized to deliver optimal value for your organization and stakeholders. Utilizing our expertise, we customize our processes to meet your specific migration needs, while strictly adhering to industry best practices.; ; Throughout the migration process, Codiance ensures close collaboration with multi-disciplinary teams, including third-party suppliers, to maintain a laser focus on delivering your desired outcomes. Our proven processes guarantee a smooth and efficient migration experience, minimizing disruption and maximizing the benefits of cloud technology for your organization. With Codiance as your partner, you can confidently navigate the complexities of cloud migration, knowing that your journey is guided by seasoned experts committed to your success.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Codiance offers comprehensive assistance to buyers in conducting quality assurance and performance testing, including automated testing solutions. Leveraging our vast experience across the Public Sector, we utilize industry-leading tools, techniques, and methodologies tailored to your specific needs.; ; Our team of skilled quality assurance experts design and implement robust automated testing strategies, encompassing functional testing, regression testing, and performance testing. By automating repetitive testing tasks, we accelerate the testing process, improve test coverage, and enhance overall efficiency.; ; Codiance collaborates closely with your team to understand your requirements and priorities, ensuring that automated testing efforts align with your goals. We specialize in performance testing, evaluating system responsiveness, stability, and scalability under various conditions, while also identifying and mitigating potential issues before deployment.; ; Throughout the automated testing process, Codiance provides detailed insights and actionable recommendations to optimize system reliability and user experience. Our collaborative approach, combined with automated testing solutions and industry best practices, ensures that your systems meet the highest standards of quality and performance, delivering value to your organization and stakeholders.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Codiance provides specialised support services designed to alleviate the day-to-day burdens of managing cloud-based applications for organizations. With our extensive expertise, we excel in optimizing a wide array of bespoke and off-the-shelf business applications across diverse cloud environments. Additionally, we offer support for legacy applications and integration points, often seamlessly transitioning support from existing providers to our platform. Swift resolution of problems and performance issues is our priority, resulting in heightened levels of user satisfaction.; ; Our support methodology combines the rigor of ITIL with the flexibility inherent in Agile principles and a DevOps culture. We offer a comprehensive suite of services, including incident investigation, service desk management, change controls, service and supplier management, consultancy, hosting and cloud services, solution upgrades, and training.; ; Furthermore, ISO 27001 enables us to support platforms marked as Official (previously IL0 to IL3) for Government departments, ensuring compliance and security in handling sensitive data. Trust Codiance to deliver unparalleled support services, allowing your organization to focus on core objectives while we manage your cloud infrastructure with utmost proficiency and reliability.

Service scope

• Service constraints: There are no anticipated limitations or constraints. Each service will be customised to fulfill the client's service needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response time usually varies within <30 minutes based on incident categorization and prioritization as outlined in the customised service level agreement (SLA) for each service. Additionally, the tailored SLA outlines the agreed-upon support service hours, ranging from 24x7 to weekdays from 09:00 to 17:00.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Powered by Microsoft Teams
• Support levels: Codiance offers flexible support levels and charging models, tailored to accommodate fluctuations in business-as-usual support and ongoing development requirements. With this pay-as-you-use approach, charges are incurred only when support is needed, allowing access to a diverse range of skills as required.; ; Our support methodology, anchored in the robustness of ITIL and the adaptability of Agile principles, ensures a seamless blend of continuous service improvement and defect resolution. This approach yields practical service targets that are ITIL-aligned and bolstered by our ISO 27001 accreditation, ensuring the realization of user needs, business goals, and performance targets, thereby maximizing user satisfaction.; ; A typical support team at Codiance, led by a technical account manager, diligently oversees day-to-day support operations. They efficiently allocate support requests to multiple cloud support engineers, ensuring adequate coverage and effective management of all support requests. This structured approach guarantees resilience and efficiency in delivering support services.; ; Codiance provides a range of support levels (from 2nd to 4th line) tailored to meet each client’s unique requirements, meticulously defined within a customized service level agreement. This ensures that the support services align precisely with the client’s needs, fostering a collaborative and effective partnership.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 17/09/2024
• What the ISO/IEC 27001 doesn’t cover: Third-Party Operations: While we ensure our partners and suppliers adhere to high standards, their internal operations and systems are not covered by our certification. Physical Security of Non-Codiance Sites: Although we work with remote teams and clients, physical security at client premises, partner sites, or any location not managed by Codiance is excluded. Non-Operational Projects: Experimental or proof-of-concept projects not integrated into our operational processes may fall outside our ISMS scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  Codiance is steadfast in its commitment to environmental stewardship, embracing a holistic approach that spans internal operations and community influence. Aligning with the GHG Protocol and the Paris Agreement, we have meticulously assessed our carbon footprint, paving the way for targeted initiatives.; ; Our serviced office is at the vanguard of sustainability, boasting an implementation plan that blends direct measures with supportive actions such as car charging stations and sourcing renewable energy. Moreover, we champion alternative transportation, endorsing cycle-to-work programs and exploring opportunities in carbon offsetting and government-backed initiatives for electric vehicles.; ; Recognising the symbiotic relationship between personal well-being and environmental preservation, we empower employees to work remotely three days a week, fostering both carbon reduction and individual fulfilment. Furthermore, our commitment extends to the digital realm, with all our products hosted on the Azure cloud, renowned for its carbon-neutral status.; ; Yearly performance tracking ensures accountability and drives continual improvement. At Codiance, our environmental consciousness transcends mere compliance; it is woven into the fabric of our culture. We imbue our organization with robust environmental management policies, nurturing awareness among our staff, associates, and customers.; ; Embracing sustainability means minimizing waste and pollution through conscientious waste management, reducing water and energy consumption, and prioritizing eco-friendly products and services. We eschew harmful substances and processes wherever feasible and advocate for environmentally sensitive policies among our clientele.; ; Codiance stands as a stalwart advocate in the fight against climate change, dedicated to offsetting our carbon footprint and fostering a greener, more sustainable future for generations to come.

  Tackling economic inequality

  Codiance's dedication to addressing economic inequality extends beyond its core services; it permeates every facet of its operations, aiming to catalyse positive change within local and regional communities. This commitment is epitomised by Codiance's holistic assessment of Social Value, encompassing economic, social, and environmental dimensions.; Central to this mission is the promotion of economic empowerment through job creation and employment opportunities. Codiance prioritizes sourcing talent from local communities and disadvantaged groups, recognizing the transformative impact of meaningful employment on individuals and neighbourhoods alike. Moreover, the company actively fosters skill development through training initiatives and the establishment of apprenticeships, empowering individuals to unlock their full potential and contribute meaningfully to society.; Codiance's commitment to economic fairness extends to its supply chain practices, where prompt payment ensures the financial stability of partners and suppliers. Additionally, the company advocates for diversity and inclusivity by actively promoting subcontracting opportunities to a broad spectrum of suppliers, fostering a vibrant and equitable business ecosystem.; In tandem with these efforts, Codiance invests in the education of its employees, funding degrees for two individuals, further contributing to economic mobility and opportunity.; By prioritising economic empowerment and fostering inclusive growth, Codiance exemplifies its unwavering commitment to tackling economic inequality and building thriving, resilient communities.

  Wellbeing

  Codiance prioritises employee wellbeing as a cornerstone of its organisational ethos, embracing a proactive approach to mental health support. Aligning with the six core standards outlined in the Mental Health at Work commitment, we cultivate a culture where wellbeing is not just acknowledged but actively championed. Our collaborations with partners serve as conduits for best practices, enriching our approach to nurturing employee welfare.; ; Our commitment to wellbeing is pervasive throughout our operations. We initiate programmes aimed at enhancing team happiness, health, and overall satisfaction while recognising our role in positively impacting the wellbeing of clients and partners. Regular one-on-one sessions between team members and line managers ensure that wellbeing discussions are ingrained in our communication practices. With Mental Health First Aiders and confidential counselling services readily accessible, we prioritise creating a safe and supportive environment for all.; ; In client deployment, we meticulously consider cultural nuances and ethical frameworks, ensuring alignment and respect for individual boundaries. Rigorous retrospectives and Delivery Assurance health checks proactively address wellbeing concerns in project deliveries.; ; Transparency underscores our welfare practices, with comprehensive documentation accessible to all. As we navigate rapid growth, we actively explore avenues for voluntary reporting on disability, mental health, and overall wellbeing, underscoring our commitment to accountability and progress.; ; Furthermore, we recognise the importance of flexible working arrangements for mental wellbeing. We offer options for remote work and hybrid working models, empowering employees to tailor their work environment to best support their mental health.; ; Employee wellbeing is not merely a goal but an ongoing journey. Through meticulous data tracking and regular happiness surveys, we refine our strategies, ensuring tangible improvements in the wellbeing of all stakeholders involved.

Pricing

• Price: £450 to £1,495 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@codiance.com. Tell them what format you need. It will help if you say what assistive technology you use.