VIATEL TECHNOLOGY UK LTD

Infrastructure Software as a Service

Viatel’s iSaaS offers scalable, secure cloud infrastructure with IaaS and PaaS capabilities, providing flexible computing, storage, and networking resources. It ensures security, industry compliance, and includes advanced monitoring, backup, and disaster recovery. With 24/7 support and optimization, Viatel's iSaaS helps organizations innovate while reducing costs.

Features

• Scalable Infrastructure
• Platform for Application Development
• Advanced Security
• 24/7 Support
• Backup and Disaster Recovery

Benefits

• Cost Efficiency
• Scalability and flexibility
• Enhanced Security
• Business Continuity
• Focus on Innovation

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

356650135147966

Contact

Gerard McCann
+447590689465
gerard.mccann@viatel.com

About the service

• Service categories:

  Systems Infrastructure Software

  Physical and virtual computing

  • Virtual client computing

  Software defined compute

  • Virtual Machine Software
  • Container Infrastructure Software
  • Cloud System Software

  Other computing and storage software

  • Remote Desktop Control Software
  • Container Data and Infrastructure Management Software
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Viatel's Infrastructure Software as a Service (iSaaS) may have certain constraints that buyers should consider. These include bandwidth limitations for certain data transfers, which could impact performance for high-volume applications. Geographical restrictions may apply depending on data residency requirements, especially for highly regulated industries. Additionally, while Viatel offers scalability, there may be resource limits in place based on service tier and configuration. Compliance and security features are aligned with industry standards, but organizations must ensure that their specific regulatory needs are met. Finally, integration with legacy systems may require additional customization or support.
• System requirements:
  • Internet Connection
  • Compatible with Windows, Linux, and macOS environments
  • Firewalls, anti-virus software, encryption tools are up to date
  • Integration may require specific configurations and accounts.
  • Proper authentication and environment access for integrations
  • Hardware must meet the minimum RAM CPU storage specifications

User support

• Email or online ticketing support: Yes
• Support response times: Response times are in accordance with service levels purchased.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels are provided up to 24/7/365 according to requirements. ; Costs can be provided once scoping is provided.; We can provide a technical account manager or cloud support engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Viatel helps users start using its Infrastructure Software as a Service (iSaaS) through a well-defined onboarding process that ensures smooth adoption and deployment.; ; Initial Consultation and Planning: Upon signup, Viatel works closely with users to understand their specific business requirements and goals. This step helps tailor the cloud resources and configuration, ensuring the right IaaS and PaaS solutions are in place.; ; Service Setup: Once the requirements are defined, Viatel assists in the initial setup of the cloud infrastructure, including provisioning virtual machines, storage, and networking resources.; ; Training and Documentation: Users receive access to comprehensive documentation and training materials that cover everything from basic cloud management to advanced configuration options. This helps users understand how to manage their resources and utilize the service effectively.; ; 24/7 Support: Viatel provides continuous technical support to guide users through any issues they may encounter during setup. This includes live chat, email support, and phone assistance, ensuring any concerns are quickly addressed.; ; Customization: For more advanced needs, Viatel’s team helps users customize the service through APIs and specific integrations, enabling a tailored solution for their organization’s needs.; ; Overall, Viatel ensures a seamless transition to the cloud, with expert guidance, self-service tools, and ongoing support.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: When the contract ends, Viatel ensures users can easily extract their data. Users can download data directly from the management portal or use the API for bulk exports in formats like CSV, JSON, or XML. Viatel also provides backup services for data retrieval and offers support assistance to guide users through the extraction process. Data is transferred securely, in compliance with industry standards and regulatory requirements. A grace period is typically provided to allow data extraction before it is securely deleted according to the data retention policy.
• End-of-contract process: When the contract ends, Viatel ensures users can easily extract their data. Users can download data directly from the management portal or use the API for bulk exports in formats like CSV, JSON, or XML. Viatel also provides backup services for data retrieval and offers support assistance to guide users through the extraction process. Data is transferred securely, in compliance with industry standards and regulatory requirements. A grace period is typically provided to allow data extraction before it is securely deleted according to the data retention policy.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Viatel’s documentation is easily accessible through a web-based portal, compatible with multiple devices, and structured for easy navigation. It adheres to accessibility standards and offers downloadable content and video tutorials for a more inclusive experience.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Hile the primary interface for managing cloud services is typically accessed via a web browser on desktop systems, the cloud management portal is responsive and optimized for use on mobile devices like smartphones and tablets. Complex management tasks, such as extensive configurations or heavy-duty data processing, are better suited for desktop systems with larger screens and better processing power. However, basic tasks like monitoring, resource scaling, and alert management are fully functional on mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Yes, Viatel's Infrastructure Software as a Service (iSaaS) provides a service interface primarily through a web-based portal that allows users to manage, configure, and monitor their cloud infrastructure.; Key Features of the Service Interface:; ; Cloud Management Dashboard; API Access; Control and Configuration; Security and Access Control; Customizable and User-Friendly
• Accessibility standards: None or don’t know
• Description of accessibility: Viatel’s iSaaS is accessible via a web-based portal that works on desktop and mobile devices through standard browsers. The interface is responsive, enabling remote management on smartphones and tablets. It complies with web accessibility standards (e.g., WCAG 2.1), ensuring compatibility with screen readers and keyboard navigation. Users can securely access the service through multi-factor authentication (MFA) and role-based access control (RBAC). Additionally, an API is available for integrations, and 24/7 support ensures continuous assistance. Overall, the service is designed for easy, secure, and flexible access across devices and environments.
• Accessibility testing: Viatel conducts comprehensive interface testing to ensure iSaaS is accessible.
• API: Yes
• What users can and can't do using the API: Yes, Viatel’s Infrastructure Software as a Service (iSaaS) provides an API for users who require programmatic access to their cloud resources. The API allows for automation, integration with third-party services, and custom workflows. It enables users to interact with cloud infrastructure, manage resources, and retrieve data in an efficient, scalable manner.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customize Viatel’s Infrastructure Software as a Service (iSaaS) by selecting specific cloud resources such as virtual machines, storage, and networking configurations based on their needs. They can define resource scalability parameters, set up security policies, and tailor access controls using role-based access and multi-factor authentication. Custom API integrations enable seamless interaction with third-party systems or business applications. Additionally, buyers can configure monitoring and alerting thresholds, implement backup and disaster recovery options, and select compliance settings to meet industry standards. This flexibility ensures the service aligns with unique organizational requirements.

Scaling

• Independence of resources: Viatel ensures users aren’t affected by the demand placed by other users through resource isolation and dedicated capacity. By using technologies like virtualization and auto-scaling, resources such as CPU, memory, and storage are allocated dynamically to meet user demand. Quality of Service (QoS) and load balancing are implemented to prioritize critical workloads and maintain consistent performance. Viatel’s infrastructure is designed to ensure that heavy usage by other customers does not impact the availability or performance of individual users. Additionally, continuous monitoring and proactive resource optimization help prevent any bottlenecks or service disruptions.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, Viatel’s iSaaS provides service usage metrics to help users monitor and manage their cloud resources effectively. These metrics include data on resource utilization (e.g., CPU, memory, storage), network traffic, and service performance. Users can access detailed reports and real-time dashboards through the management portal to track their cloud infrastructure’s health and optimize resource allocation. Viatel also offers customizable alerts for specific thresholds, helping users stay informed about performance or usage issues. Additionally, API access allows for programmatic retrieval of these metrics, enabling integration with third-party monitoring tools.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data from Viatel's iSaaS in several ways:; ; Management Portal: Data can be downloaded directly from the portal in formats like CSV, JSON, or XML.; ; API Access: Users can utilize RESTful APIs for bulk data extraction or automated processes.; ; Backup Export: If backups are enabled, users can export data from the backup repository.; ; Support Assistance: For large-scale or complex exports, Viatel support assists with the data extraction process.; ; These methods ensure users can securely and efficiently retrieve their data at contract termination.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PST
• Data import formats:
  • CSV
  • Other
• Other data import formats: PST

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Viatel guarantees uptime for its Infrastructure Software as a Service (iSaaS), ensuring high availability of resources like virtual machines, storage, and networking. This level of availability is backed by robust redundancy and failover mechanisms, including geographically distributed data centers that minimize the risk of service interruptions.; ; In case of failure, automatic recovery systems are in place to swiftly restore services. Additionally, regular monitoring and proactive maintenance are conducted to prevent downtime
• Approach to resilience: Viatel’s iSaaS is designed for resilience with key features like geographically distributed data centers, ensuring failover and minimal downtime. High availability mechanisms, including load balancing and auto-scaling, allow the service to adapt to changing demands and recover from failures quickly. Data protection is achieved through automated backups, snapshots, and disaster recovery solutions that safeguard critical information. Continuous monitoring and real-time alerts ensure issues are detected early, allowing proactive resolution before affecting users. These measures collectively guarantee that the service remains reliable, scalable, and available, even during unexpected disruptions or high demand.
• Outage reporting: Viatel reports outages via email alerts, API notifications, and 24/7 support, ensuring users are promptly informed of service disruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Viatel restricts access to management interfaces and support channels through role-based access control (RBAC), ensuring users only have access to the resources and functionalities relevant to their roles. Multi-factor authentication (MFA) is enforced for an added layer of security. Administrative access is tightly controlled, requiring approval for any changes to sensitive settings or configurations. For support, users must authenticate their identity before accessing support channels. This ensures that only authorized personnel can manage or request assistance on critical systems, protecting against unauthorized access or misuse.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Viatel adheres to stringent information security policies and processes aligned with ISO 27001:2022 standards.; ; 1. Information Security Management System (ISMS):; ; Viatel’s ISMS provides a structured approach to managing sensitive company information. This includes policies for risk management, incident response, and access control. The ISMS is regularly reviewed and updated to align with ISO 27001:2022 requirements.; ; 2. Risk Assessment and Mitigation:; ; Regular risk assessments are conducted to identify and mitigate potential threats to information security. The company applies controls to minimize risks related to data breaches, unauthorized access, and cyber-attacks, ensuring all critical data is protected.; ; 3. Access Control:; ; Viatel enforces role-based access controls (RBAC) and multi-factor authentication (MFA) to ensure that only authorized personnel have access to sensitive data and systems. Strict user authentication and account management processes are followed to protect against unauthorized access.; ; 4. Incident Response:; ; Viatel has a comprehensive incident response plan in place to detect, respond to, and recover from security incidents. The plan includes clear procedures for identifying vulnerabilities, managing breaches, and communicating with stakeholders.; ; 5. Continuous Monitoring and Audits:; ; Continuous monitoring of systems and regular internal and external audits are conducted to ensure compliance with security policies and to identify areas for improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Viatel follows a structured configuration and change management process to ensure the integrity of its services. Service components are tracked throughout their lifecycle. Before implementing changes, security impact assessments are performed to evaluate potential risks and vulnerabilities. Changes are documented, reviewed, and approved by relevant stakeholders to minimize any adverse effects. Regular audits and automated monitoring ensure that configurations remain aligned with security standards, and any deviations are addressed promptly to maintain service integrity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Viatel’s vulnerability management process includes regular risk assessments and threat intelligence gathering to identify potential risks. We monitor vulnerabilities through sources like vendor notifications, public threat databases and security research. Once threats are identified, changes are evaluated for impact, and patches are deployed within critical response timelines. Patches for high-priority vulnerabilities are prioritized and applied promptly depending on severity. Regular penetration testing and vulnerability scans ensure ongoing security. This proactive approach minimizes risk and ensures the continuous protection of services against evolving threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Viatel’s protective monitoring approach includes continuous security monitoring of systems and networks to detect potential compromises. We utilize intrusion detection systems, behavioral analytics, and security information and event management tools to identify anomalies and threats in real-time. When a potential compromise is detected, the incident response team immediately investigates the issue, evaluates its severity, and initiates containment and remediation steps. Critical incidents are addressed within minutes to hours, ensuring rapid response and minimizing impact. Regular reviews and security audits ensure the effectiveness of monitoring processes, maintaining ongoing protection.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Viatel’s incident management process involves pre-defined procedures for common events, such as data breaches, service outages, and security threats. Users can report incidents through multiple channels, including email, web portal, or 24/7 support lines. Upon receiving an incident report, the incident response team swiftly investigates, containing and mitigating the issue. After resolution, users are provided with detailed incident reports outlining the cause, response actions, and any corrective measures taken. Reports are shared ensuring transparency and helping users understand the impact and steps taken to resolve the incident.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12.5%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Amtivo
• ISO/IEC 27001 accreditation date: Wednesday 11 September 2013
• What the ISO/IEC 27001 doesn’t cover: Scope Statement; Viatel is a complete digital services provider with customers located in Ireland and internationally.; To ensure ISO/IEC27001 compliance, Viatel has established an Information Security Management System (ISMS) covering:; Delivery of services to customers at secure data centre facilities, provisioning and maintaining of data centre network, Colocation of Full Cabinets, Managed Services & Cloud Services; Physical and cloud-based IT Systes & Networks utilised for internal business operations and delivering services to customers; Business activity related to delivering Software Develipment Services to customers.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: Kyte Global
• PCI DSS accreditation date: Monday 3 March 2025
• What the PCI DSS doesn’t cover: Scope is for Viatel Blanchardstown data centre for physical security (clauses 9 & 12 in the PCI standard).
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 83fce0e7-79db-4d46-8938-5ff749cb9a51
• Other security certifications: Yes
• Any other security certifications: Microsoft Security Accreditation

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Plans for positive actions with community groups.
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.