EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Unified Communication Services (MS Teams)

DXC Technology Unified Communication Services (MS Teams) improves productivity and reduces the communications complexity, serving as the underlying platform for the full range of collaboration capabilities services. It is delivered on a ‘per-seat’ basis incorporating voice, desktop video,unified messaging, presence management, mobility, and automation services from a single unified platform.

Features

• Rich presence and instant messaging capabilities
• Integration with familiar Microsoft Office productivity tools including SharePoint
• Presence information available in Outlook, SharePoint, and other Office applications
• Users get more streamlined communications and “click to communicate”
• External Access and Federation
• Softphone, Personalised Routing and Hot Desking
• Dial-in Support for Audio Conferencing
• Integrated SIP Trunking Provider Access
• Many options, including Video Conferencing, Unified Messaging and Voicemail etc.
• Unified Comms as a Service, UCaaS, Skype for Business, SkypeFB

Benefits

• Maximise legacy telephony investment and mitigate adoption risk
• Reduce telecom costs
• Lower capital outlay with a flexible consumption model
• Consume IP communication capabilities in a price-per-user-per-month model
• Improve end-user productivity
• Reduce deskspace and costs through rationalisation
• Streamline enterprise communication infrastructure
• Improve business agility with a globally consistent delivery model
• Consume reliable enterprise communication capabilities consistently across geographies
• Undertake a phased approach to adopting newer, richer communication capabilities

£557 to £1,822 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

356902626764521

Contact

DXC Frameworks Team
+44 330 105 8389
ukitenders@dxc.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Depends on where service is hosted, structure of the agreement

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response SLAs vary based on Contract and ticket Priority. Response is within 1 hour and resolution within 2 hours for premier support under a priority 1 issue.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: We provide level 2 and level 3, involving Microsoft if needed for level 3. We expect level 1 to be performed by the Service Desk, not included in this service. DXC can provide the Service Desk as a separate service: DXC Technology Workplace Support Services: Service Desk and Onsite.; ; Our Global Network Operations centers provide ongoing voice and network monitoring and management services. We offer standard leveraged, regional, and custom unified communications solutions based on your requirements. These services are supported by operations centers in Costa Rica, the Philippines, and the United States.; ; DXC will provide as well the following support as standard: ; • A dedicated account manager ; • Office-hour contact and support (Monday through Friday 9am to 5pm, excluding public holidays)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Remote onboarding training to administrators.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: No customer data is stored in this service. Only on their device. DXC can provide a remote wipe as part of this service.
• End-of-contract process: Beginning ninety (90) days before the Agreement is scheduled to expire, or promptly following issuance of a termination notice, the Parties will have the following responsibilities. DXC will: (a) Give periodic notice to Customer of pending expiration or termination of the Agreement (b) Over-write all storage media after (i) receiving Customer’s notice that Customer Data and Customer’s software has been removed or, if no such notice is received (ii) thirty (30) days from expiration or the effective date of termination. Thereafter, Customer Data and Customer software will be permanently erased without further notice to Customer; and (c) Give Customer notice that all server systems and storage media have been erased and that all access to the DXC network and Services has ceased. Customer will do all of the following in a timely manner: (a) Remove all Customer Data and Customer software and notify DXC once removed; (b) Request that DXC remove Customer’s domain names from the DXC service domain. (c) Disconnect from the Datacentre.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Designed for mobile.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Dedicated network compartments.

Analytics

• Service usage metrics: Yes
• Metrics types: Console providing live usage detail to administrators and a range of pre-configured reports agreed in start up phase.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: N/A - Data is not stored in DXC Datacentres
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.8%
• Approach to resilience: Available on request.
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
• Access restrictions in management interfaces and support channels: Available on request.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd’s Register
• ISO/IEC 27001 accreditation date: 28/05/2018
• What the ISO/IEC 27001 doesn’t cover: Available on Request
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/11/2016
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • HMG Accreditation
  • PSN Accreditation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Available on request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available on request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available on request.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on request.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As a responsible business, with a commitment to environmental sustainability, we set and exceed ambitious environmental goals to mitigate our climate impacts. Some of these commitments include:; ; • Implementing a virtual-first business model to enable a remote workforce, thereby reducing our office footprint, employee commuting and business travel; • Pursuing efficiency programs for offices and data centres to reduce energy consumption; • Procuring renewable energy to reduce carbon emissions; • Reducing waste generation, increasing recycling and working with suppliers to minimise waste and harmful environmental impacts; • Promoting sustainability and resource efficiency within our supply chain; • Designing solutions and services to optimise their environmental performance; • Providing sustainable products and services to help customers achieve their environmental goals.; ; This past year, DXC Technology have run the following initiatives to drive our environmental goals.; ; Green Skills Week – Our STEM (Science, Technology, Engineering and Mathematics) ambassadors organised a virtual activity for Green Skills Week, teaching 50 young people how digital transformation is driving the Green Industrial Revolution, and giving them work experience in the technology industry. The Green Skills Week is an initiative that supports the Government’s Green Industrial Revolution, whilst tackling unemployment. ; ; Conservation Awareness – In 2021, our Lancashire office organised a series of virtual activities to mark the week of Earth day. Employees shared sustainability tips each day on our Facebook for Work platform, Workplace, and participated in a competition to ‘Build the Best Bug Hotel’ out of used, recyclable domestic materials, raising awareness for the concept of circular economy.; ; Awards; DXC Technology holds a Gold Award from EcoVadis for 2021, the world’s most trusted provider of business sustainability ratings. This places DXC in the top 5% of companies assessed by EcoVadis for environmental and sustainable procurement practices.
• Covid-19 recovery:

  Covid-19 recovery

  DXC Technology has implemented recommended COVID-19 Secure Requirements across our UK centres. These measures include: ; ; • Maximising ventilation and fresh air on site. This has been implemented by maximising natural ventilation – such as opening doors, windows and air vents when possible; • Implementing several measures to ensure two meters of social distance between staff on site. ; • Enhanced our site cleaning to reduce the chance of contact transmission.; • Our staff are committed to:; o Engaging and co-operating with the guidelines to ensure the controls are applied diligently; o Working from home – 90% of our UK workforce have a home-working arrangement, which has not only ensured the safety of our employees during the pandemic but also meant no material disruption to the delivery of vital services to our customers.; ; Supporting local Redundancies – Our DXC Erskine Technology campus hired over 70 local people who had experienced pandemic-related job loss, having worked in the hospitality industry, transport sector, and in Glasgow Airport. The new hires were retrained in end-to-end processes for rebuilding digital devices, enabling them to change their careers and move further into the IT industry. New hires were able to stay with DXC if they chose; while for some, DXC provided a temporary support net in a difficult time, and others it has been a positive, long-term career change.; ; Supporting Public Services - DXC also played a critical role in the continuity of vital public services, including providing the IT equipment and infrastructure underpinning the Nightingale Hospital in London and equipping the Government departments with the means to move large numbers of staff to home-working environments. DXC and its staff received wide-scale praise from Government for its vital role in supporting civil servants in unprecedented and difficult conditions.
• Tackling economic inequality:

  Tackling economic inequality

  STEM Learning Partnership; DXC Technology delivers its STEM initiatives in partnership with STEM Learning. DXC works with STEM Learning to find relevant, local opportunities for outreach across the UK, and continued to do this virtually throughout the pandemic. Through STEM Learning, it is possible for DXC to connect with any of up to 230,000 schools in the UK.; ; In 2021, DXC won the award for Most Inspirational North East Technology Employer North East STEM Awards. DXC Technology’s STEM Ambassadors were recognised for continuing to provide a variety of STEM activities online. Some of these activities include:; ; LGBTQ+ Diversity in STEM – DXC’s STEM ambassadors and our UK Pride Business Resource Group hosted a Lunch and Learn session on 23 June 2021 to mark Alan Turing’s birthday and commemorate the contributions he made to STEM and the LGBTQ+ community. The Lunch and Learn helped build awareness of the importance of LGBTQ+ figures in STEM.; ; STEM Role Models - STEM Ambassadors in DXC’s Early Careers programme created a video detailing their graduate and apprentice experiences in DXC as an IT company. The video was distributed in a virtual STEM pack to schools in the local Lancashire area to encourage young people to consider a career in STEM. The video helped make careers in STEM relatable by providing role models, ‘busting’ myths about working in the IT industry, and illustrating the diversity of career paths available.; ; Charity and Philanthropy ; Many of DXC's charitable activities in the UK are run by DXC's employees. With the support of our DXC Cares Programme, we foster a culture where people can contribute to what is important to them. Staff are also supported to volunteer, enabling a greater impact in local communities. The DXC Cares Programme facilities our culture of community and voluntary engagement.
• Equal opportunity:

  Equal opportunity

  Equal Opportunities Policy; DXC Technology Equal Opportunities policy makes it clear that all current and former employees, applicants, customers, suppliers and visitors at DXC must receive equal treatment and that unlawful discrimination based on protected characteristics is prohibited. The policy applies to recruitment, pay and conditions, training, appraisals, promotions, conduct at work, disciplinary and grievance procedures, and termination of employment. ; ; Mandatory Training ; DXC requires all UK employees to complete mandatory online Diversity & Equal Opportunities training.; ; Anti-Harassment and Bullying Policy; DXC’s Anti-Harassment and Bullying policy prohibits the harassment or bullying of DXC staff including consultants, contractors or agency workers as well as our customers. ; ; IDEAS Programme ; The IDEAS Programme promotes Inclusion, Diversity, Equity, Allyship and Storytelling across the business.; ; Employers Network for Equality & Inclusion (ENEI); In 2020, the ENEI helped DXC understand how to create an inclusive environment where diversity can thrive and develop our Diversity & Inclusion strategy.; ; Employee Resource Groups ; DXC's Employee Resource Groups (ERGs) are local, passionate employees who work alongside the ideas programme to raise awareness and foster change. ; ; The Dandelion Programme; The Dandelion Programme is DXC's initiative to recruit people from within the autism community.; ; Apprentices & Young People; DXC works with local colleges, universities and national training providers to hire apprentices into the UKI business. ; ; STEM Learning Partnership; DXC delivers its STEM initiatives in partnership with STEM Learning, the UK's largest provider of education and careers support in science, technology, engineering and mathematics. ; ; Awards ; In 2021, DXC received top score of 100 in the Disability Equality Index the third consecutive year. ; ; DXC won the 2021 Comparably Award for Best CEO for Diversity and was listed as one of Comparably’s 2021 Top Companies for Diversity.; ; DXC won the award for Most Inspirational North East Technology Employer at the 2021 North East STEM Awards.
• Wellbeing:

  Wellbeing

  DXC Technology Programmes; DXC Technology wellbeing initiatives in the UK and Ireland.; ; Mental Health First Aiders initiative and recognition platform ; DXC launched a Mental Health Support Programme across our UK and Ireland region, where DXC Mental Health First Aiders (MHFAs) provide additional wellbeing support to DXC's people. Similar to certified first aiders (whose focus is on physical health in the Workplace), MHFAs will focus on the mental wellbeing of our people by offering support to those experiencing issues related to their mental health and wellbeing.; ; Employee Assistance Programme ; The DXC Employee Assistance Programme (EAP) is a service designed for supporting the personal matters of our people, such as bereavement, family issues or tax support. The services are available 24/7, 365 days a year, and include counselling services, online CBT and critical incident support.; ; Support for Virtual First ; DXC provides resources and support to employees to ensure their wellbeing is fully supported whilst working from home. Examples of these resources are below. ; • Mindfulness Timeouts: Regular “Mindfulness Timeouts”; • DXC Gear: DXC’s internal Virtual First equipment provider. ; • DXC University: DXC’s internal learning platform. It provides a range of advice, from saying socially connected, being productive, and virtual etiquette. ; • Online Learning: DXC provides thousands of materials on wellbeing topics on DXC University, open and free to all employees. ; • Building Resilience in Your Personal and Professional Life: Helps enable learners to stay productive, positive and professional during crises such as pandemics. ; • DXC Remote Working Tips: is a handbook to help employees maintain their wellbeing whilst working remotely and work securely. ; ; Wellbeing Events; • Mental Resilience Session ; • Managing Anxiety Sessions; • Global Webcast: Building Care and Community Around Employee Mental Health; • Mental Health Workshop; • Alcohol Awareness Session

Pricing

• Price: £557 to £1,822 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.